System Administration Guide

Creating User Accounts
- Access the admin dashboard
- Navigate to User Management → Create User
- Fill in required information:
- Full name
- Email address
- Company/Organization
- Role assignment
- Initial permissions
- Set temporary password and require change on first login
- Send welcome email with login instructions

Modifying User Accounts
- Search for user by email or name
- Edit user profile information
- Update role assignments
- Modify permissions
- Reset passwords when needed
- Enable/disable accounts
- Review account activity logs

Bulk User Operations
- Import users from CSV files
- Export user lists for reporting
- Bulk role assignments
- Mass password resets
- Account activation/deactivation

Predefined Roles
- Super Administrator: Full system access
- Administrator: Platform management without system settings
- Manager: Department/team oversight
- Standard User: Regular platform usage
- Guest: Limited read-only access

Custom Role Creation
- Define role name and description
- Select permissions from available list
- Set role hierarchy
- Assign to specific departments/teams
- Test role functionality

Permission Categories
- System Permissions: Platform-wide access
- Module Permissions: Feature-specific access
- Data Permissions: Document and information access
- Action Permissions: Create, read, update, delete operations
- Administrative Permissions: User and system management

Permission Assignment
- Individual user permissions
- Role-based permissions
- Department-level permissions
- Time-based permissions
- Conditional permissions based on criteria

General Configuration
- Platform name and branding
- Default language and timezone
- Date and number formats
- System-wide notifications
- Maintenance mode settings

Security Settings
- Password complexity requirements
- Session timeout duration
- Login attempt limits
- Two-factor authentication requirements
- IP whitelisting/blacklisting

Email Configuration
- SMTP server settings
- Email templates customization
- Notification preferences
- Email queue management
- Bounce handling

API Configuration
- API rate limiting
- Authentication methods
- Endpoint management
- API key rotation
- Usage monitoring

Third-Party Integrations
- Document storage services
- Payment gateways
- Communication platforms
- Analytics services
- Backup solutions

Performance Metrics
- Server CPU and memory usage
- Database performance
- Application response times
- Error rates and types
- User activity levels

Alert Configuration
- Set up monitoring thresholds
- Configure notification channels
- Define escalation procedures
- Test alert systems
- Review alert history

Usage Statistics
- Daily/monthly active users
- Feature adoption rates
- User engagement metrics
- Session duration analysis
- Geographic distribution

Business Intelligence
- Tender application success rates
- Document submission patterns
- User behavior analysis
- Platform growth trends
- Revenue impact metrics

Database Maintenance
- Regular backups scheduling
- Database optimization
- Index maintenance
- Storage management
- Performance tuning

Data Archiving
- Archive old tender data
- User activity logs
- Document versions
- System audit trails
- Compliance data retention

Backup Strategy
- Full system backups
- Database backups
- Document storage backups
- Configuration backups
- Incremental backups

Recovery Procedures
- System restoration process
- Database recovery
- Document restoration
- Configuration recovery
- Disaster recovery testing

Access Control
- User authentication policies
- Password management rules
- Session security
- Network security
- Device management

Data Protection
- Encryption standards
- Data classification
- Privacy compliance
- Data retention policies
- Secure deletion procedures

Audit Logging
- User activity logging
- System change tracking
- Security event logging
- Compliance reporting
- Log retention policies

Compliance Management
- Regulatory requirements
- Industry standards
- Internal policies
- External audits
- Certification maintenance

User Access Problems
- Login failures
- Permission errors
- Account lockouts
- Password reset issues
- Role assignment problems

System Performance Issues
- Slow response times
- Database connection issues
- Memory usage problems
- Disk space issues
- Network connectivity problems

Integration Issues
- API connectivity problems
- Third-party service failures
- Data synchronization issues
- Authentication failures
- Configuration conflicts

System Diagnostics
- Health check endpoints
- Performance monitoring tools
- Log analysis utilities
- Database query analyzers
- Network diagnostic tools

User Support Tools
- User activity viewer
- Session management tools
- Permission debugging
- Account status checker
- Communication history

Daily Tasks
- System health checks
- Log file review
- Performance monitoring
- User support tickets review
- Security alert monitoring

Weekly Tasks
- Database maintenance
- Backup verification
- System updates review
- User account audits
- Performance reports generation

Monthly Tasks
- Comprehensive system audit
- Security assessment
- Capacity planning review
- Documentation updates
- Training needs assessment

Incident Response
- Incident classification
- Response team activation
- Communication procedures
- Recovery processes
- Post-incident review

Disaster Recovery
- Business continuity planning
- System restoration priorities
- Data recovery procedures
- Communication protocols
- Recovery testing schedules

Proactive Management
- Regular system monitoring
- Preventive maintenance
- Capacity planning
- Security updates
- Performance optimization

Documentation Standards
- System configuration documentation
- Procedure documentation
- Change management logs
- Incident reports
- User guides maintenance

Access Management
- Principle of least privilege
- Regular access reviews
- Multi-factor authentication
- Password policies enforcement
- Account lifecycle management

Data Security
- Encryption implementation
- Secure communication protocols
- Regular security assessments
- Vulnerability management
- Incident response procedures