beginner5-10 minutes

Common Issues Troubleshooting

Quick solutions for most common problems users encounter with Tendersa platform

Common Issues Troubleshooting

This guide provides quick solutions for the most frequent issues users encounter when using the Tendersa platform. Most problems can be resolved in just a few minutes.

Try these solutions first before diving into more specific troubleshooting guides. These fixes resolve 80% of user issues.

Quick Fix Checklist

Before diving into specific issues, try these universal solutions:

1. 🔄 Refresh the page - Fixes many temporary glitches
2. 🧹 Clear browser cache - Resolves loading and display issues
3. 🔒 Check login status - Ensure you're properly logged in
4. 📱 Try a different browser - Isolates browser-specific issues
5. 🌐 Check internet connection - Ensure stable connectivity

Top 10 Most Common Issues

1. "Page Not Loading" or "Site Won't Open"

Quick Fix:
- Check if status.tenders-sa.org shows any outages
- Try accessing from a different device or network
- Clear browser cache: Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- Disable browser extensions temporarily

If still not working:
- Check firewall/antivirus settings
- Try using mobile data instead of WiFi
- Contact your IT department if on corporate network

2. "Login Not Working"

Quick Fix:
- Double-check email and password (check Caps Lock)
- Use "Forgot Password" link to reset
- Try incognito/private browsing mode
- Clear browser cookies for tenders-sa.org

If still not working:
- Verify email address is correct
- Check if account is locked (contact support)
- Ensure JavaScript is enabled in browser

3. "Documents Won't Upload"

Quick Fix:
- Check file size (max 50MB per file)
- Verify file format (PDF, DOC, DOCX, JPG, PNG accepted)
- Ensure file isn't corrupted (try opening locally)
- Check internet connection stability

If still not working:
- Try uploading one document at a time
- Use a different browser
- Check available storage space
- Rename file to remove special characters

4. "Search Not Returning Results"

Quick Fix:
- Try broader search terms
- Check spelling of keywords
- Remove date filters temporarily
- Clear search filters and start fresh

If still not working:
- Check if any tenders match your criteria
- Try searching with fewer keywords
- Use different search terms
- Contact support if zero results seem incorrect

5. "Pages Loading Slowly"

Quick Fix:
- Check internet speed at speedtest.net
- Close other browser tabs and applications
- Refresh the page (F5)
- Try during off-peak hours

If still slow:
- Clear browser cache completely
- Update browser to latest version
- Try wired connection instead of WiFi
- Check system status page for issues

6. "Getting Error Messages"

Quick Fix:
- Note the exact error message
- Try the action again after refreshing
- Log out and log back in
- Clear browser cache

Common errors and fixes:
- "401 Unauthorized" → Log out and log back in
- "404 Not Found" → Check URL or navigate from homepage
- "500 Internal Server Error" → Wait a few minutes and retry
- "Session Expired" → Log out and log back in

7. "Email Notifications Not Working"

Quick Fix:
- Check spam/junk folder
- Verify email address in account settings
- Check notification preferences are enabled
- Test with a different email address

If still not working:
- Add noreply@tenders-sa.org to safe senders
- Check email provider settings
- Try a different email provider
- Contact support for email delivery issues

8. "Mobile App Issues"

Quick Fix:
- Force close and reopen the app
- Check for app updates in app store
- Restart your device
- Check internet connection

If still not working:
- Uninstall and reinstall the app
- Clear app cache (Android) or offload app (iOS)
- Check device storage space
- Try using the web version instead

9. "Can't Find Specific Features"

Quick Fix:
- Use the search function in help/docs
- Check if you have the right user permissions
- Look in different menu sections
- Try the site map or navigation menu

If still not found:
- Check if feature requires premium subscription
- Verify your account has necessary permissions
- Contact support to confirm feature availability
- Check if feature has been moved or renamed

10. "Data Not Saving or Updating"

Quick Fix:
- Check if "Save" button was clicked
- Look for success confirmation messages
- Refresh the page to see if changes appear
- Try in a different browser

If still not working:
- Check internet connection during save
- Verify you have permission to edit
- Look for validation error messages
- Try smaller changes incrementally

Browser-Specific Issues

Chrome Issues

- Problem: "Aw, Snap!" error
- Solution: Disable hardware acceleration in Chrome settings

Firefox Issues

- Problem: Secure connection failed
- Solution: Update Firefox or check security software

Safari Issues

- Problem: Cookies not working
- Solution: Enable cookies in Safari preferences

Edge Issues

- Problem: Site displays incorrectly
- Solution: Try Internet Explorer mode or update Edge

Mobile Device Issues

iPhone/iPad Issues

- Problem: Site won't load on mobile
- Solution: Clear Safari cache: Settings → Safari → Clear History and Website Data

Android Issues

- Problem: App crashes or freezes
- Solution: Clear app cache: Settings → Apps → Tendersa → Storage → Clear Cache

Quick Diagnostic Tools

Test Your Connection

bash

# Test basic connectivity
ping tenders-sa.org

# Test DNS resolution  
nslookup tenders-sa.org

# Test internet speed
curl -o /dev/null -w "%{speed_download}\n" http://speedtest.tele2.net/10MB.zip

Test Browser Compatibility

javascript

// Check if JavaScript is enabled
console.log('JavaScript is working');

// Check browser version
console.log(navigator.userAgent);

// Test local storage
localStorage.setItem('test', 'working');
console.log(localStorage.getItem('test'));

When to Contact Support

Contact support immediately if you experience:

- 🚨 Account access issues (can't log in after trying all fixes)
- 💰 Payment/billing problems
- 📄 Data loss (important documents disappear)
- 🔒 Security concerns (suspicious account activity)
- ⚠️ System-wide issues (confirmed by status page)

Information to Provide Support

When contacting support, include:

1. Exact error messages (copy/paste or screenshot)
2. Steps to reproduce the issue
3. Browser and version (e.g., Chrome 120.0.1)
4. Operating system (e.g., Windows 11, macOS 14.2)
5. When the issue started occurring
6. What you've already tried from this guide

Emergency Contact: For urgent issues affecting business operations, call our support hotline directly rather than using email.

Prevention Tips

💡Best Practices to Avoid Common Issues

- Keep your browser updated to the latest version
- Clear cache and cookies monthly
- Use strong, unique passwords with a password manager
- Enable two-factor authentication for security
- Regularly backup important documents
- Check system status page before reporting issues
- Use recommended browsers (Chrome, Firefox, Safari, Edge)
- Maintain stable internet connection for important tasks

Quick Reference

| Issue | First Try | If Still Broken |
|-------|-----------|------------------|
| Page won't load | Refresh page (F5) | Check system status |
| Can't log in | Check Caps Lock | Reset password |
| Documents won't upload | Check file size (<50MB) | Try different browser |
| Search not working | Clear filters | Try different keywords |
| Site is slow | Close other tabs | Check internet speed |
| Error messages | Refresh and retry | Note exact error |
| Email issues | Check spam folder | Add to safe senders |
| Mobile problems | Force close app | Reinstall app |

Help and Support

If you've tried all the quick fixes and still need help:

- Check our system status page for ongoing issues
- Contact support with specific error messages and what you've tried
- Include screenshots of error messages when possible
- Provide browser version and operating system details
- Let us know if the issue is preventing critical business operations

← FAQ - Documents Connection Issues →

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Common Issues Troubleshooting