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Terms of Service

Last updated: 2025/11/08

Legally Binding Agreement
Agreement to Terms

These Terms of Service ("Terms") govern your use of Tenders-SA.org ("the Service") operated by Tenders SA (Pty) Ltd ("we", "us", "our"). By accessing or using our Service, you agree to be bound by these Terms.

Important Notice

If you do not agree to these Terms, you may not access or use our Service. These Terms constitute a legally binding agreement between you and Tenders SA (Pty) Ltd.

Service Description

Tenders-SA.org is an AI-powered tender portal that helps South African businesses:

  • Discover relevant tender opportunities from government and private sector sources
  • Receive intelligent matching based on company profile and BBBEE status
  • Prepare applications using AI-powered assistance and document management
  • Track application status and deadlines
  • Access tender market insights and analytics

What We Are Not

  • We are not a tender issuing authority
  • We do not guarantee tender awards or success
  • We are not legal or financial advisors
  • We do not verify the accuracy of tender information
User Responsibilities

As a user of Tenders-SA.org, you agree to:

Account Security

  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized access
  • Use strong, unique passwords
  • Enable two-factor authentication when available

Information Accuracy

  • Provide accurate, complete, and current information
  • Update your company profile promptly
  • Ensure all documents are valid and unexpired
  • Not misrepresent your business capabilities

Compliance

  • Comply with all applicable laws and regulations
  • Ensure BBBEE certificates are valid and authentic
  • Not submit fraudulent or misleading applications
  • Respect intellectual property rights
Prohibited Activities

You may not use our Service to:

Technical Violations

  • Scrape or data mine our platform
  • Use automated bots or scripts
  • Attempt to gain unauthorized access
  • Interfere with service operation
  • Reverse engineer our technology

Content Violations

  • Submit false or misleading information
  • Upload malicious software or viruses
  • Harass or abuse other users
  • Violate intellectual property rights
  • Engage in fraudulent activities

Consequences of Violation

Violation of these prohibitions may result in immediate account termination, legal action, and reporting to relevant authorities.

Intellectual Property Rights

Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Tenders SA (Pty) Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

User-Generated Content

You retain ownership of content you submit to our Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing our Service.

Tender Information

Tender information is sourced from public domains and remains the property of the issuing organizations. Users may not republish or redistribute tender data without explicit permission from the original source.

Payment Terms

Subscription Plans

We offer tiered subscription plans with different features and application limits:

  • Starter: R499/month - 10 applications
  • Professional: R1,299/month - 50 applications
  • Enterprise: R3,999/month - Unlimited applications

Billing and Renewal

  • Subscriptions are billed monthly in advance
  • Payment is processed via Paddle or PayFast
  • Subscriptions auto-renew unless cancelled
  • Application limits reset on billing date

Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. After 14 days, refunds are provided on a pro-rata basis for annual plans only. See our Refund Policy for details.

Limitation of Liability

Important Disclaimer

Tenders-SA.org is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim all warranties.

AI Assistance Disclaimer

Important: Our AI-powered features provide intelligent guidance and assistance but are not a substitute for professional judgment. All AI-generated content, recommendations, and guidance must be reviewed, verified, and validated by qualified personnel before use in any official capacity.

  • AI guidance is for informational purposes only and should not be considered professional advice
  • Users are responsible for verifying all AI-generated content and recommendations
  • Final decisions regarding tender applications remain solely with the user
  • We do not guarantee the accuracy or completeness of AI-generated content

Service Limitations

We are not responsible for:

  • The accuracy or completeness of tender information
  • Lost opportunities or business damages
  • System downtime or service interruptions
  • Third-party service failures
  • User errors or omissions
  • Errors or inaccuracies in AI-generated content or recommendations

Liability Cap

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim, or R1,000, whichever is less.

Indemnification

You agree to indemnify and hold Tenders SA (Pty) Ltd and its directors, employees, and agents harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your submission of false or misleading information
Termination

Termination by User

You may terminate your account at any time by:

  • Cancelling your subscription in account settings
  • Contacting customer support
  • Requesting data deletion under POPIA

Termination by Us

We may terminate or suspend your account immediately for:

  • Violation of these Terms
  • Fraudulent or illegal activities
  • Non-payment of fees
  • Extended inactivity (24+ months)

Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your account and data in accordance with our Privacy Policy and POPIA requirements.

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, specifically the Gauteng Division.

Dispute Resolution Process

  1. Informal negotiation between parties
  2. Mediation through accredited mediator
  3. Arbitration (if mediation fails)
  4. Court proceedings (as last resort)
Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which complies with POPIA.

By using our Service, you consent to the collection and processing of your personal information as described in our Privacy Policy.

General Provisions

Entire Agreement

These Terms constitute the entire agreement between you and Tenders SA (Pty) Ltd regarding the use of our Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by email or by posting the updated Terms on our website. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email:legal@tenders-sa.org
Physical Address:

123 Main Street
Centurion, Gauteng
South Africa, 0046

Company Information

Tenders SA (Pty) Ltd
Registration Number: 2025/123456/07
VAT Number: 4870123456

By using Tenders-SA.org, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.