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Getting Started with Tenders SA
Learn how to set up your account and find relevant tenders
5:30 minutesSubmitting Your First Application
Step-by-step guide to completing and submitting tender applications
8:15 minutesManaging Company Documents
How to upload and manage your compliance documents
6:45 minutesUnderstanding Tender Matching
Learn how our AI matches you with relevant opportunities
7:20 minutesStandard EscalationAll Users
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