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Video Tutorials
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Getting Started with Tenders SA

Learn how to set up your account and find relevant tenders

5:30 minutes

Submitting Your First Application

Step-by-step guide to completing and submitting tender applications

8:15 minutes

Managing Company Documents

How to upload and manage your compliance documents

6:45 minutes

Understanding Tender Matching

Learn how our AI matches you with relevant opportunities

7:20 minutes
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