BUSINESS PLANNING: Visibility of CETA's requirements enables resource planning
and licensing management
RELATIONSHIP BUILDING: Opportunity to build long-term relationship with CETA and
demonstrate value
REFERENCE CREDIBILITY: Panel membership provides credible reference for other
public sector opportunities
EQUITABLE OPPORTUNITIES: Rotation system ensures fair distribution of orders
amongst panel members
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PERFORMANCE RECOGNITION: High performers receive preferential consideration
and public recognition
CETA ICT ENVIRONMENT
5.1. CLOUD FIRST STRATEGY
CETA has adopted a cloud-first strategy for its ICT infrastructure, characterised by:
Predominantly cloud-based operations utilising Microsoft Azure and Microsoft 365 E5
Licences
Cloud-hosted business applications and services
Software-as-a-Service (SaaS) solutions for core business functions
Cloud-based backup and disaster recovery solutions
Modern authentication and identity management through Microsoft Identity
5.2. MINIMAL ON-PREMISE INFRASTRUCTURE
Consistent with CETA's cloud-first strategy, on-premise infrastructure is minimal and maintained
primarily for legacy support and potential development environments:
Legacy on-premise servers (currently inactive) reserved for potential future development
and test environments, not production workloads
Physical network infrastructure including managed switches, routers, wireless access
points, and firewalls operating on a unified cloud-managed network platform
Minimal local storage for transitional or backup purposes
5.3. CLOUD INFRASTRUCTURE TECHNOLOGY
CETA operates a cloud-first infrastructure model with minimal on-premise hardware:
Cloud services (Microsoft Azure and Microsoft 365 E5 Licences) for all production
workloads and business applications
Minimal on-premise hardware limited to network infrastructure, end-user devices, and
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legacy servers for potential development/test use only
No production server workloads on-premise. All production systems hosted in cloud
Network infrastructure connecting end-user devices to cloud environments
This cloud-first approach significantly shapes the software requirements, with preference given
to cloud-based, SaaS, and subscription-based software solutions that align with CETA's strategic
direction.
5.4. CURRENT CETA SOFTWARE ENVIRONMENT
CETA's current software environment reflects the cloud-first strategy and includes:
Cloud-Based Productivity and Collaboration:
o Microsoft 365 E5 Licences
o Microsoft Teams for collaboration and communication
o Microsoft SharePoint for document management and intranet
o Microsoft OneDrive for cloud storage
Cloud Infrastructure:
o Microsoft Azure for cloud hosting and infrastructure
o Redstor backup and disaster recovery solutions
Enterprise Business Applications:
o Microsoft Dynamics 365 platform and core modules (planned implementation
covered under existing Microsoft agreement)
o iLMS (Integrated Learner Management System) from MICT SETA (planned
implementation for SETA-specific functions including grants management, learner
administration, ETQA, and employer services)
o SAGE 200 for Financial Management (covered under existing arrangement)
o SAGE 300 for Human Resources Management (covered under existing
arrangement)
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Operating Systems:
o Windows 11 Professional for end-user devices
o MacOS for end-user devices
o Windows Server for development and test environments (minimal usage)
Security Software:
o Microsoft Defender for endpoint protection (included in Microsoft 365 E5 Licences)
o Firewall management software for network security appliances
o Additional security tools as required
5.5. CETA ICT SOFTWARE REQUIREMENTS CONTEXT
CETA's ICT software requirements, aligned with the cloud-first strategy, encompass:
PRIMARY FOCUS: Cloud-based and SaaS solutions for approximately 200-250 users
ENTERPRISE APPLICATIONS: Specialised business software not covered by existing
arrangements
SECURITY SOFTWARE: Comprehensive security solutions including antivirus, endpoint
protection, network security, and threat detection beyond Microsoft Defender capabilities
DATABASE MANAGEMENT: Database software for development, test, and specialised
business applications
DEVELOPMENT TOOLS: Software development tools, IDE (Integrated Developer
Environment) , and testing frameworks
BACKUP AND DISASTER RECOVERY: Software solutions complementing cloud-
based backup strategies
PROJECT MANAGEMENT: Enterprise project management and workflow software
SPECIALISED SECTOR SOFTWARE: Construction sector-specific applications, skills
development tools, and sector-relevant solutions
OPERATING SYSTEMS: Windows operating systems for end-user devices and
development environments
VIRTUALISATION SOFTWARE: Virtualisation platforms for development and test
environments
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5.6. CURRENT ICT SOFTWARE PRESENT IN THE CETA
IMPORTANT DISCLAIMER:
The following information is provided for transparency and to assist bidders in understanding
CETA's current environment.
Bidders are NOT restricted to these software vendors and may propose alternative solutions,
provided they meet or exceed current software specifications, functionality, and compatibility
requirements.
Evaluation will be based on technical merit, compatibility with CETA's environment, value for
money, licensing models, and compliance with specifications outlined in this document, not on
alignment with existing software vendors.
CETA currently uses software from the following vendors in its environment:
Productivity and Collaboration:
o Microsoft 365 E5 Licences
o Microsoft Teams
o Microsoft SharePoint
o Microsoft CoPilot
Cloud Infrastructure:
o Microsoft Azure
Enterprise Business Applications (Current and Planned):
o Microsoft Dynamics 365 (planned implementation, existing Microsoft agreement)
o iLMS Integrated Learner Management System from MICT SETA (planned
implementation)
o SAGE 200
o SAGE 300
Operating Systems:
o Microsoft Windows 11 Professional
o Microsoft Windows Server (limited development/test use)
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Security:
o Microsoft Defender
o Various network security and firewall management tools
Other Software:
o Adobe Acrobat for PDF management
Key Considerations for Bidders:
ALTERNATIVE SOLUTIONS WELCOME: Bidders may propose software from any
vendor provided it meets the technical specifications, quality standards, functionality
requirements, and compatibility requirements outlined in this RFP.
COMPATIBILITY REQUIREMENTS: Proposed solutions must be compatible with
CETA's existing cloud-first environment, Microsoft 365 ecosystem, and unified cloud-
managed network platform. Bidders proposing alternative software must demonstrate
seamless interoperability and integration capabilities.
CLOUD-FIRST PREFERENCE: CETA prefers cloud-based, SaaS, and subscription-
based software solutions that align with the organisation's strategic direction. On-premise
software may be considered where cloud alternatives are not viable.
EVALUATION FOCUS: Technical merit, total cost of ownership, compatibility, licensing
models, support quality, B-BBEE contribution, and value for money—not alignment with
existing software vendors.
MIXED ENVIRONMENT: CETA operates in a multi-vendor environment and is open to
best-of-breed solutions across all software categories.
IMPORTANT - Interoperability and Compatibility:
Bidders must note that CETA requires software solutions to be compatible and interoperable with
existing systems, data formats, and infrastructure. Evaluation criteria will include assessment of
seamless integration capabilities with CETA's current environment, including data migration
capabilities where applicable.
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SCOPE OF ICT SOFTWARE
CETA seeks to establish a panel of suppliers across the following ten (10) ICT software categories:
Ref Category Software
1 Business
Specialised productivity suites and office applications Productivity
Software • AI-powered productivity tools and platforms (E.g. Claude
for Business, ChatGPT Enterprise, Google Gemini for
Workspace, and similar enterprise AI assistants)
Generative AI and Large Language Model (LLM)
platforms for document drafting, data analysis, code
generation, and decision support
Advanced document management systems beyond
SharePoint capabilities
Electronic signature and digital workflow solutions
Forms design and automation software
Advanced PDF creation, editing, and management tools
Graphic design software and creative suites (E.g. Adobe
Creative Cloud, CorelDraw)
Video editing and production
Image editing and photo manipulation tools
Audio editing and production software
Animation and motion graphics software
Desktop publishing and layout software
Collaboration tools and platforms complementing
Microsoft Teams
Presentation and conferencing tools and platforms (E.g.
Mentimeter)
Note-taking and knowledge management applications
Time tracking and productivity monitoring software
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Ref Category Software
2 Enterprise
Specialised financial management and accounting Resource Planning
software beyond SAGE 200 capabilities (ERP) and Business
Management • Advanced budgeting and forecasting tools
Software
Business intelligence and analytics platforms beyond
(Microsoft 365 capabilities)
Third-party extensions, add-ons, and ISV (Independent
Software Vendor) solutions for Microsoft Dynamics 365
Industry-specific modules and applications integrating
with Dynamics 365
Asset management and tracking systems
Facilities management software
Contract management and compliance software
Governance, Risk, and Compliance (GRC) platforms
including Performance Management capabilities
Performance management systems for strategic planning,
KPI tracking, balanced scorecards, and organisational
performance monitoring
Policy and procedure management software
Internal audit and assurance management tools
Regulatory compliance and reporting platforms
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Ref Category Software
3 Data Lake, Data
Data Lake platforms and solutions (E.g. Azure Data Lake, Integration, and
AWS Lake Formation or equivalent cloud-native data lake Database
platforms) Management
Systems • Data Lake integration and ingestion tools for structured,
semi-structured, and unstructured data from multiple
sources
Data Lake governance and cataloguing tools for metadata
management, data lineage, and data discovery
Data Lake analytics and processing engines (E.g. Spark,
Presto, Hive, or equivalent distributed processing
frameworks)
Data integration and ETL/ELT (Extract Transform Load /
Extract Load Transform) platforms supporting data lake
architecture and multi-source integration
Cloud-native data warehouse solutions with data lake
integration capabilities
Real-time data streaming and event processing platforms
for data lake ingestion
Relational database management systems (RDBMS)
where data lake solutions are not appropriate
Database platforms for specific use cases
Database administration and management tools
Database backup and recovery software
Master data management (MDM) software with data lake
integration
Data quality and data profiling tools
Data virtualisation and federation tools
Database performance monitoring and optimisation tools
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Ref Category Software
4 Integration,
Enterprise Service Bus (ESB) and integration platforms Orchestration, and
(E.g. MuleSoft, Dell Boomi, TIBCO, or equivalent iPaaS Workflow
solutions) Automation Tools
API management and orchestration platforms for
managing integrations between Dynamics 365, iLMS
(Integrated Learning Management Solution), data lakes,
and third-party systems
Synchronous orchestration platforms for real-time, critical
business processes requiring immediate responses
(transaction processing, user-facing operations, payment
authorisations)
Asynchronous orchestration platforms for non-critical,
batch processes allowing delayed execution (reporting,
data synchronisation, notifications, scheduled jobs)
Workflow orchestration and automation tools (E.g.
Apache Airflow, Prefect, Temporal, Azure Logic Apps, or
equivalent)
Business process orchestration platforms for multi-system
workflows with minimal custom coding
Event-driven architecture platforms for microservices
orchestration and event streaming
Low-code/no-code integration platforms enabling
configuration-based integrations without extensive
development
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5 Security Software
Email Security Enhancement:
o Advanced email security platforms (e.g.,
Mimecast, Proofpoint, Barracuda)
o Email encryption and secure messaging solutions
for sensitive communications
o Email data loss prevention (DLP) for advanced
content inspection
Network and Infrastructure Security:
o Cloud-based web application firewalls (WAF) and
DDoS (Distributed Denial of Service) protection
(e.g., Cloudflare, Akamai, Imperva)
o Secure web gateways and DNS (Domain Name
System) filtering (e.g., Cisco Umbrella, Zscaler)
o Advanced network security and next-generation
firewall software (beyond Microsoft Defender for
Endpoint capabilities)
o Network access control (NAC) and zero-trust
network access (ZTNA) solutions
o Network security monitoring and traffic analysis
tools
o Virtual Private Network (VPN) and secure remote
access solutions
o Intrusion detection and prevention systems (IDPS)
for specialised environments
Advanced Threat Detection and Response:
o Security Information and Event Management
(SIEM) systems for centralised security monitoring
across Microsoft Defender and non-Microsoft
security tools
o Extended Detection and Response (XDR)
platforms integrating security telemetry beyond
Microsoft ecosystem
o Threat intelligence platforms and feeds
complementing Microsoft Defender Threat
Intelligence
o Advanced persistent threat (APT) detection tools
for specialised threat hunting
Data Protection and Privacy:
o Data loss prevention (DLP) software for
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Ref Category Software
specialised use cases beyond Microsoft Purview
capabilities
o Encryption software for data at rest and in transit
in non-Microsoft environments
o Database activity monitoring and protection tools
o Cloud access security brokers (CASB) for non-
Microsoft cloud services
Identity and Access Management (Specialised):
o Privileged access management (PAM) and
privileged identity management (PIM) solutions for
critical infrastructure beyond Microsoft Entra ID
capabilities
o Multi-factor authentication (MFA) solutions for
legacy systems not integrated with Microsoft Entra
ID
o Identity governance and administration (IGA)
platforms for complex access workflows
Compliance and Vulnerability Management:
o Vulnerability assessment and penetration testing
tools complementing Microsoft Defender
Vulnerability Management
o Security compliance and audit automation
platforms
o Security orchestration, automation, and response
(SOAR) platforms
o Cloud security posture management (CSPM) for
multi-cloud environments beyond Azure
Security Awareness and Training:
o Security awareness training platforms and
phishing simulation tools (if not adequately
covered by Microsoft Defender for 365)
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Ref Category Software
6 Backup and
Enterprise backup software for cloud and on-premise Disaster Recovery
environments (if not adequately covered by Redstor) Software
Disaster recovery orchestration and automation tools
Business continuity planning software
Data replication and synchronisation tools
Cloud backup and recovery solutions
(complementing/enhancing Redstor)
Virtual machine backup and recovery
Database backup solutions
Backup management and monitoring platforms
Archival and long-term data retention solutions
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Ref Category Software
7 Project
Enterprise Project Management: Management and
Workflow Software o Enterprise project management software with
native integration capabilities for Microsoft 365,
Dynamics 365, and SharePoint
o Project portfolio management (PPM) tools
providing unified views across multiple projects
and programmes
o Agile and Scrum project management platforms
with real-time synchronisation to Microsoft Teams
and Planner
o Resource management and capacity planning
tools integrating with Dynamics 365 for workforce
visibility
Workflow Automation and Business Process
Management:
o Workflow automation and business process
management (BPM) tools with connectors to iLMS
(Integrated Learning Management Solution),
Dynamics 365, and Microsoft Power Platform
o Document workflow and approval systems
integrating with SharePoint and Microsoft 365
o Task management and collaboration software
providing unified task views across Microsoft
Teams, Planner, and project management
platforms
o Professional services automation (PSA) software
with bidirectional integration to Dynamics 365
Finance and CRM
Project Planning and Scheduling:
o Critical path analysis and project modelling tools
providing data feeds to Power BI for executive
dashboards
o Time tracking and timesheet management with
integration to payroll and financial systems
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8 Specialised Sector-
Construction and Built Environment Software: Specific Software
o Construction project management software for
building and infrastructure projects
o Building Information Modelling (BIM) software for
design, visualisation, and collaboration
o Construction cost estimation and quantity
surveying tools for tender preparation and project
costing
o Site management and inspection software for
construction site operations and safety compliance
o Construction scheduling and planning tools (E.g.
Primavera, Microsoft Project extensions, or
equivalent)
o Construction document management and drawing
management systems
o Construction equipment management and fleet
tracking software
o Construction safety management and incident
reporting tools
Industry Compliance and Regulatory Software:
o Industry-specific compliance and regulatory
software for construction sector regulations
o Occupational Health and Safety (OHS)
management systems specific to construction
environments
o Environmental compliance and sustainability
reporting tools for construction projects
o Quality management systems (QMS) specific to
construction sector standards
o Construction contract administration and claims
management software
Career Development and Labour Market Intelligence:
o Career development and guidance platforms
providing labour market information and career
pathways (not learner management which forms
part of iLMS)
o Skills gap analysis and labour market intelligence
tools for sector planning
o Occupational pathway mapping and competency
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Ref Category Software
frameworks visualisation tools
Sector Research and Analytics:
o Sector-specific research and data analysis tools
for construction industry trends
o Economic modelling and forecasting tools for
construction sector planning
o Stakeholder survey and feedback platforms for
industry engagement
9 Operating Systems
Microsoft Windows Professional editions for workstations
and laptops
MacOS for workstations and laptops
Microsoft Windows Server editions for development and
test environments
Server Core installations and minimal server interfaces
Operating system deployment and imaging tools
Operating system management and patch management
software
Linux distributions for development and test environments
Virtual machine operating systems
10 Virtualisation
Hypervisor software (Type 1 and Type 2) Software
Virtual machine management platforms
Desktop virtualisation and Virtual Desktop Infrastructure
(VDI)
Application virtualisation software
Container platforms and container orchestration
Virtual network and virtual storage management
Virtualisation backup and disaster recovery
Virtualisation performance monitoring and optimisation
tools
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Bidders are encouraged to showcase any additional offerings relating to ICT Software, not
specifically outlined above, in their response to this tender.
CETA welcomes innovative software solutions, emerging technologies, and specialised
applications that may benefit the organisation's operations, skills development mandate, or
strategic objectives.
GEOGRAPHICAL COVERAGE
The panel must provide software licensing, implementation, and support services to CETA's office
locations:
Head Office (Midrand)
Gauteng (Pretoria West)
Limpopo (Polokwane Central)
Mpumalanga (Nelspruit)
Eastern Cape (East London)
Free State (Bloemfontein)
KwaZulu Natal (Durban)
Northwest (Mahikeng)
Northwest (Klerksdorp)
Western Cape (Cape Town)
Northern Cape (Kimberly)
Suppliers must have capability to provide software licensing and support services nationally across
South Africa, with remote or on-site implementation and training services where required.
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ICT SOFTWARE SCOPE EXCLUSIONS
The following are explicitly excluded from the scope of this panel:
MICROSOFT 365 E5 LICENCES: CETA has an existing Microsoft Enterprise Agreement
covering Microsoft 365 E5 Licences, Office applications, Microsoft Teams, SharePoint,
OneDrive, Exchange Online, and related Microsoft cloud services. These software products
are excluded from this panel procurement.
MICROSOFT AZURE: CETA has an existing agreement with Microsoft covering Azure cloud
infrastructure services. Azure services, compute resources, and related cloud infrastructure
are excluded from this panel procurement.
MICROSOFT DYNAMICS 365: CETA has an existing agreement with Microsoft covering
Dynamics 365 core platform and Microsoft first-party modules. However, third-party
extensions, add-ons, and ISV solutions for Dynamics 365 from non-Microsoft vendors may
be procured through this panel.
SAGE PRODUCTS: CETA has existing arrangements for SAGE 200 (Financial
Management) and SAGE 300 (Human Resources Management). These products and related
SAGE modules are excluded from this panel procurement.
iLMS (INTEGRATED LEARNER MANAGEMENT SYSTEM): CETA is implementing iLMS
(developed by MICT SETA) as its comprehensive platform for all SETA-specific functions.
ICT HARDWARE: Hardware procurement, including computers, servers, network
equipment, and peripherals, is covered under separate procurement arrangements and is
excluded from this software panel.
TELECOMMUNICATIONS: Cellular contracts, data contracts, telecommunications services,
and related connectivity services are excluded and procured through separate arrangements.
TRAINING AND PROFESSIONAL SERVICES: Whilst implementation support and basic
training may be included with software procurement, ongoing professional services, extended
training programmes, and consulting services are procured separately and are not within the
primary scope of this panel.
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