Appoint an Experienced and Suitable Service Provider - Road Accident

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RAF is migrating the current interfaces deployed in SAP PI/PO to SAP Integration Suite as part of RISE with SAP, where the current SAP ECC is in transition to SAP S/4HANA. This exercise will pave the way for enhanced quality, improved speed of operations and intelligent automation. As part of the RAF digital transformation, we will use existing technology to expand and integrate all the existing applications through the SAP Integration Suite. This Request for Proposal (RFP) is for review and implementation of the estimated 60 SAP to SAP and 85 non-SAP interfaces in the SAP Integration Suite to leverage existing technology and enable proper integration between different applications presently implemented in RAF. The service providers must refer to annexure A & B. of 61 RAF seeks to appoint an experienced service provider to assist in expanding the current integration platform and establishing the Integration Competency Centre (ICC) in line with the Cloud adoption strategy. The following are some of the methods currently being used to transfer data within RAF's internal systems and external systems: • Use of API and Webservices to integrate between on premise applications and external applications. • Several custom developed integration services, tools and interfaces are created between the different business applications. • Data and files sent through e-mails with processes on either side for consumption purposes. RAF has identified a need for an enterprise-wide integration platform that connects RAF applications, systems, services and processes across the various cloud hosting platforms. In addition, the program will introduce governance, establish the Integration Competency Centre, and lay the foundation for realising full end-to-end integration requirements. RAF has evaluated the current integration infrastructure and proposes an interim future direction to ensure the maximum use of the SAP Cloud Platform Integration Suite. 4.1 SOFTWARE SOLUTION RAF has already acquired licenses for SAP Integration Suite and busy with migration of the current interfaces in SAP PO/PI. The selected vendor will roll out the solution as an enterprise-wide integration platform based on proven solutions and best practices. RAF needs to implement services that support variety of scenarios simultaneously as expressed in the table below Scenarios 1. Application Integration 2. Application Programming Interface (API) Integration 3. Business Process Management (BPM) Integration 4. Business-to-Business Integration 5. Business to Government Integration 6. Cloud Application Integration 7. Extract Load & Transfer (ETL) integration 8. Internet of Things (IoT) Integration 9. Mobile Application Integration 10. Microservice Architecture Enablement 11. Managed / Batch File Transfer of 61 4.2 PROJECT APPROACH It is the RAF’s intention to implement the solution in two phases. Phase one represents the assessment of the entire landscape and recommends best practices in line with the requirements gathered. This will include the integration of all internal Applications to Applications, Business Process Management Integration & Cloud Application Integration Phase two represents the implementation of Business-to-Business and Business-to-Government in the hybrid environment (On-Premise and Cloud), together with the integration of the third-party applications as per recommended best practices in line with the gathered requirements. The following phases should be seen as guidelines and the bidders are expected to prioritise the implementation in line with the business requirements and priorities. At a minimum, the system must provide the following categories of functionality: 4.2.1 Phase 1 Internal Applications to Applications, including Cloud Integration • Conduct a pre-migration review of the SAP PI/PO to the SAP Integration suite • Review the existing interfaces deployed in SAP PI/PO or SAP Integration suite and re-implement based on the best practices • Assess and gather requirements on the potential integration of the existing point-to-point and custom-developed interfaces • Assess the manual interfaces in the current environment 4.2.2 Phase 2 Business to Business (B2B) and Business to Government (B2G) including: • Review all the business-to-business (B2B) and business-to-government (B2G) interfaces to ensure that they are deployed in accordance with best practices. • Migrate and implement all the point-to-point B2B, B2G and external party interfaces such as the South African Revenues Services, Department of Homes Affairs, Road Traffic Management Corporation, Statistics South Africa, Health Professional Council of South Africa, Unemployment Insurance Fund, Compensation Fund, Judiciary & Sherrif of the Courts etc. • Review the current geolocation and maps services such as Google Maps API & alternatives 4.2.3 Requirements Gathering and Analysis The service provider is expected to conduct thorough requirements-gathering sessions with RAF stakeholders and produce deliverables including but not limited: • Business Requirements Specification. of 61 • Technical Requirements Specification and • Software Requirement Specifications will be used as input into the project's design phase. 4.2.4 Design As part of this project's design phase, the service provider is expected to deliver deliverables such as Functional Designs, Solution Designs, Interface Designs, System Architecture, and Detailed Design Specifications. 4.2.5 Implementation and Configuration Based on the requirements gathered, the service provider is expected to migrate the legacy interface and configure new interfaces in the SAP Integration Suite Solution to fulfil all approved requirements/specifications by the RAF, including the existing configuration specification on the current solution. 4.2.6 Testing The service provider is expected to lead the testing effort for the configured solution. The service provider will be requested to produce test cases, test summary reports, test results, quality assurance plans, revised bug lists and user acceptance tests. 4.2.7 Deployment The service provider is expected to deploy fully tested solutions to environments such as Development, Quality Assurance, Pre-Production, Production and Disaster Recovery. The Pre-Production environment must be similar to the Production environment for use by the RAF. 4.2.8 Data Migration The service provider is expected to lead the data migration process and develop the necessary technical capabilities to extract, transform and load the data into the proposed solution. As part of this process, the service provider is expected to produce data migration deliverables, including, but not limited to, migration strategy, source-to-target mapping specification, and data quality management specification including critical data elements, data profiling and remediation plans. 4.2.9 Integration Competency Centre & Change Management Service providers must also show how they will establish the Integration Competency Centre lead Change Management of the proposed solution to ensure easy adoption by stakeholders. 4.2.10 Maintenance and Support The service provider is expected to provide comprehensive maintenance and support for the SAP Integration Suite and Integration Competency Centre for five (5) years. of 61 5 Project Management Services The service provider(s) must provide Project Management Services to fully implement the solution. Service provider(s) must include the project management approach and plan detailing all the deliverables to be delivered to the RAF during the implementation of the solution. The service provider(s) project management methodology must be detailed to convey to the RAF that the service provider(s) can deliver the proposed solution on time and on budget. The methodology must indicate clear stage gates that require approval and signoff, triggering payments upon completion of key milestones. In addition to Project Management services, the service provider is also expected to provide project Support Services which include, amongst others, the following: • Collection, control, reformatting, and compilation of project reports; • Administration and coordination of required resources to facilitate project related meetings; • Compilation and distribution of project related meeting minutes and • Any other services that relate to Project Administration. The service provider is expected to use the following standards for managing and executing the project: • PRINCE2 and • Agile Methodology. The following deliverables are required in the bidder’s response: 5.1 Project Management Plan Detail project plan with milestones and estimated timeliness. 5.2 Project Deliverables Project artefacts (Architecture, Functional, Technical, Testing, Operational Manuals and Training Materials). 5.3 Project Planning and Scope Definition Define the project scope and establish a clear roadmap by: 1. Involve key stakeholders in the planning phase, including business users, IT teams, and management. 2. Establish High-level requirements through stakeholders’ consultations and develop the project charter and plan. 3. Conduct Blueprint Sessions to collect and understand business requirements. 4. Identifying the systems, applications, and data sources that require integration. of 61 5. Define/develop the integration patterns and scenarios 6. Develop a detailed project plan outlining the timeline, resource allocation, milestones, and deliverables. 5.4 SAP Integration Suite Requirements The expected scope of work for the SAP Integration Suite are as follows; 1. Implement the Claims & Suppliers Bank Payment module (end-to-end) based on the requirements as per the signed-off blueprint. 2. Reimplement existing interfaces between non-SAP or Core Operation Systems, such as the Claims, Litigation Management System, Customer Relations Management, and Medical systems. 3. Configuration of any required technical systems and the corresponding SAP Integration Suite, 4. Designing and implementing integration scenarios, 5. Develop application program interfaces or custom connectors 6. Incorporate the adaptors or connectors for the following core systems i.e. (Guidewire, SAP S/4 HANA, SuccessFactors, SAP Ariba, Microsoft Azure Analytics Platform & Customer Relationships Management, etc) 7. Ensure the accuracy and integrity of data transferred between systems 8. Transport the developed interfaces from the development to the quality assurance platform in the SAP landscape; 9. Leverage existing relationships in building the required integration points i.e. (Google Maps business and government entities) 10. Prepare test scripts for unit and integration testing. 11. Lead business users in unit and integration testing. 12. Preparation of user guides, test scripts (unit/integration), configuration and technical documentation. 5.5 Data Security and Regulation The integration service should provide secure communication channels to ensure that data is transmitted securely between systems. of 61 1. Authentication and Authorisation: The integration service should support strong authentication and authorisation mechanisms to ensure that only authorised users and systems can access and modify data. 2. Encryption: The integration service should use encryption to protect data in transit and at rest, using industry-standard protocols and algorithms. 3. Access Control: The integration service should provide fine-grained access control to data, services, and APIs, using role-based access control (RBAC) and other mechanisms. 4. Audit and Logging: The integration service should provide comprehensive audit and logging capabilities, enabling administrators to monitor and track user activity and system performance. 5. Compliance: The integration service should comply with relevant security standards and regulations, such as POPIA, ISO 27001, HIPAA, PCI DSS, SOC 2 and GDPR, ensuring that data is protected and handled in a compliant manner. 6. Disaster Recovery and Business Continuity: The integration service should have a comprehensive disaster recovery and business continuity plan, including regular backups, redundancy, and failover mechanisms. 7. Audit Trail: The integration service should maintain audit trails of data accessed, added, deleted and edited by the users. 5.6 Integration Competency Centre Design and implement the Integration Competency Centre (ICC) responsible for governing the Integration Platform and ensuring best practices, processes, and standards are followed within the organization. 1. Review and develop a workforce plan to build out the support services of ICC. 2. Develop and deliver an organisational structure with roles and responsibilities to support the services provided by the ICC 3. Develop and deliver documentation of key functions of Integration Competency Centre components with definitions in collaboration with RAF, which are not limited a. Integration Governance Policies b. Standard Operating Procedures c. Lifecycle management of Application Programming Interfaces (APIs) d. Application Programming Interfaces best practices e. Govern common integration components of 61 f. Release management strategy 4. Develop and deliver a. A charter for the Integration Governance Council; b. Documented and defined roles and responsibilities of the Integration Governance Council; c. Documented and defined roles and responsibilities of the ICC team; 5. Develop and deliver a roadmap for achieving the desired end state. 5.7 Skills Transfer and Change Management The service provider(s) is expected to conduct change management activities as part of this project. This is intended to drive and support end-users transitioning from the legacy integration services and processes to the SAP Integration Suite solution. 1. Outline necessary skillset and provide training plans for ICC roles in collaboration with RAF learning and development capability (or other partners where required): a. User training as it pertains to their respective roles and responsibilities; b. Customisation of training must be accommodated to ensure effectiveness when necessary and c. Use of various training vehicles (in person and digitally delivered training to be considered). 2. Provide a a. detailed workforce transition; b. change management and training approaches; c. including the risk management approach; d. issues management approach and e. quality management approach. 3. Conduct and coordinate super Users and business users training. 4. Conduct and Lead / Guide Cut-over activities before going live on BCM functionality. 5. Conduct Training / Knowledge transfer / Handover to the in-house SAP Integration Team. 5.8 Timeline The service provider must be able to complete the project within a specified timeframe, to be agreed upon with RAF, and must be able to provide regular updates on the progress of the project. The service is expected to deploy new interfaces after every sprint through the prescribed period. 5.9 Communication The service provider must maintain open and regular communication with the organisation throughout the project. of 61 5.10 Ownership The service provider must transfer full ownership of the deliverables to RAF once the project is completed. Source code and associated intellectual property will remain the property of the RAF. 5.11 Support The service provider must provide 4 years post-go-live support as agreed upon in the contract. 5.12 Interface Use Cases Demonstration The service provider must provide a presentation and demo of integration points according to the following use cases: 5.12.1 Employees Profile Update Onboarding new employees, role changes, offboarding of leaving employees, and ensuring user access and roles are activated, updated and terminated as per changes initiated by the HR system. • SAP HR – SAP Integration Suite – Lightweight Directory Access Protocol (LDAP) 5.12.2 Employees Leave Integration Seamless integrates approved/cancelled employees' leave with MS Outlook, allowing automatic updates. • SAP HR – SAP Integration Suite – MS Outlook 5.12.3 Claims Payments and Confirmation Disburses funds to several claimants/vendors after a valid claim is approved. • Source - SAP Integration Suite – SAP FI/CO – SAP Integration Suite – Bank • Bank - SAP Integration Suite – SAP FI/CO – SAP Integration Suite – Source 5.12.4 Claims Status View the status of the claims submitted Claim Systems – SAP Integration Suite - Claim Portal of 61

No specific requirements found