Conduct Rate Based Skills Training Programmes on Computer Literacy (end User ...

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2.1. Purpose of the Request for Proposal The purpose of this RFP is to: 2.1.1. Engage a qualified and experienced training provider accredited with relevant bodies such as QCTO, MICT SETA, and CompTIA. 2.1.2. Enhance the competency levels of employees to meet the department’s operational goals. 2.1.3. Equip employees with modern technical and soft skills essential for improved healthcare service delivery and government operations. 2.1.4. Support the department’s commitment to the Fourth Industrial Revolution (4IR) and sustainable workforce development. 2.2. Request for Proposal Overview The appointed training provider will be responsible for: 2.2.1. Conducting the department’s maturity assessment, skills audit and a gap analysis to identify training needs. 2.2.2. Developing and delivering training programs in line with identified skills requirements. 2.2.3. Providing accredited training in both technical and non-accredited in soft skills. 2.2.4. Offering flexible delivery modes, including in-person and online platforms. 2.2.5. Ensuring comprehensive learner support during and after training sessions which includes the following: - ❖ Sample Assessment Tools o Pre-Training Assessment o Digital Literacy Test: Assess baseline knowledge of Microsoft Office applications and IT systems. o Skills Gap Questionnaire: Identify technical and soft skill gaps via self- assessment. ❖ Feedback Tools o Participant Satisfaction Surveys. o Trainer Feedback Forms. o Focus Group Discussions for qualitative feedback. ❖ Monitoring and Evaluation Plan o Objectives ❖ Measure skill improvement and application. ❖ Ensure alignment with organizational goals and priorities. • Identify areas for program refinement and scalability. ❖ Metrics and Indicators o Participation Metrics ❖ Attendance rates by category (managers, health professionals, etc.). ❖ Completion rates for each module. ❖ Skill Improvement o pre-and post-training assessment scores. o Task performance evaluations. ❖ Operational Impact of 52 o Supervisor feedback on employee performance. o Efficiency improvements in task execution. ❖ Engagement Metrics o Feedback form responses. o Repeat participation in advanced courses. Monitoring Activities ▪ Real-Time Tracking o Use Lerner Management System analytics to monitor progress and engagement. o Attendance tracking for virtual and in-person sessions. ▪ Periodic Reviews o Monthly progress reports with insights and recommendations. o Quarterly stakeholder reviews to discuss progress. ▪ Reporting o Monthly Reports: ❖ Participant metrics, feedback summaries, key challenges. o Quarterly Reports: ❖ Comparative analysis of pre- and post-training results. o Recommendations for addressing identified gaps. ▪ Final Report: o Comprehensive impact analysis. o Return On Investment evaluation and strategic recommendations. ▪ Continuous Improvement o Update curriculum and materials based on participant feedback. o Adapt delivery methods to address identified challenges. o Introduce emerging topics and refine existing modules. 3. Detailed Course Outlines 3.1. Core Training Areas based on user requirements, job functionality and skills audit outcomes which are as follows: Microsoft Office 365 Suite – 4IR Readiness Training Technical IT Skills 3.1.1. Microsoft Office 365 Suite - 4IR Readiness Training (Mostly online applications) ❖ Word ❖ Excel (Hybrid combination) o Beginner: Interface navigation, data entry, basic formatting, SUM/AVERAGE functions. o Intermediate: Pivot tables, conditional formatting, VLOOKUP, data validation. o Advanced: Macros, VBA, dashboards, data modelling. ❖ PowerPoint (Virtual / Online) o Beginner: Slide creation, basic transitions, image/text formatting. Intermediate: Multimedia integration, animations, storytelling techniques. o Advanced: Custom templates, interactive elements, large presentation management. ❖ Teams (Virtual / Online) o Beginner: Account setup, chats, basic meeting features. o Intermediate: Collaboration tools, file sharing, integration with Office 365. o Advanced: Webinar hosting, Power Automate workflows, security settings. of 52 ❖ One Drive ❖ Outlook ❖ Share Point (Virtual / Online) ❖ Power BI (Virtual / Online) 3.1.2. Technical IT Skills (All Virtual / Online applications) ❖ Cybersecurity o Basics of threat identification and password management. o Incident response planning and network security fundamentals. o Advanced threat detection, regulatory compliance, and monitoring tools. ❖ Application Support o Troubleshooting techniques, user support best practices. o Performance monitoring and reporting. o Lifecycle management of IT applications. ❖ Project Management o Project planning and scheduling. o Risk management and mitigation strategies. o Agile and traditional project methodologies. ❖ Business Analysis (ICT Personnel who provide User Requirements analysis) o Data-driven decision-making frameworks. o Stakeholder analysis and engagement. o Process improvement tools (e.g., Lean, Six Sigma). ❖ Cloud Computing o Overview of cloud architecture and services. o Implementation of cloud solutions in healthcare. o Security and compliance in cloud environments. LEGAL FRAMEWORK This bid and all contracts emanating there from will be subject to the General Conditions of Contract issued in accordance with Chapter 16A of the Treasury Regulations published in terms of the Public Finance Management Act, 1999 (Act ). The other Special conditions of Contract are supplementary to that of the General Conditions of Contract. Where, however, the Special conditions of Contract are in conflict with the General conditions of Contract, the Special conditions of contract prevail. COUNTER OFFERS Bidder’s attention is drawn to the fact that counter offers with regard to any of the above- mentioned special conditions will invalidate such bid. Note Well: • The course should be at a minimum of NQF Level 3 up to Level 5 for Advanced Programmes of 52 • The Facilitator MUST Have experience in facilitating computer training from Basic, Intermediate to advance commensurate to the package bidding for. • Service Provider to provide for meals, learning material, and training manuals • Department will provide venues. • Service provider should be in position to provide computers as training tools as and when required • Providers must specify which outcome will be awarded after completion of each programme based on the level of the qualification and the duration of the training offered. • Service Provider must provide documentary proof of accreditation by the relevant SETA/QCTO/Accreditation body for this programme. • Service provider must provide a complete breakdown of pricing per each training package as outlined in the pricing structure • Provide qualified facilitators for the facilitation of the programme. • Provide course breakdown in line with unit standards and a training delivery plan. • Submit company profile. • Provide references as proof where this training was conducted • All logistics must be done prior to the commencement of the course. • On submission of the proposal, the service provider must also provide sample for the manual of the course, proof of accreditation as well as the qualification of facilitators. of 52 PART 5: Schedule A Government Procurement General Conditions of Contract ________________________________________________________________________________ Annexure A NOTES The purpose of this document is to: (i) Draw special attention to certain general conditions applicable to government bids, contracts and orders; and (ii) To ensure that clients be familiar with regard to the rights and obligations of all parties involved in doing business with government. In this document words in the singular also mean in the plural and vice versa and words in the masculine also mean in the feminine and neuter. • The General Conditions of Contract (GCC) will form part of all bid documents and may not be amended. • Special Conditions of Contract (SCC) relevant to a specific bid, should be compiled separately for every bid (if applicable) and will supplement the General Conditions of Contract. Whenever there is a conflict, the provisions in the SCC shall prevail. TABLE OF CLAUSES 1. Definitions 2. Application 3. General 4. Standards 5. Use of contract documents and information; inspection 6. Patent rights 7. Performance security 8. Inspections, tests and analysis 9. Packing 10. Delivery and documents 11. Insurance 12. Transportation 13. Incidental services 14. Spare parts 15. Warranty 16. Payment 17. Prices 18. Contract amendments 19. Assignment 20. Subcontracts 21. Delays in the supplier’s performance 22. Penalties 23. Termination for default 24. Dumping and countervailing duties 25. Force Majeure 26. Termination for insolvency 27. Settlement of disputes 28. Limitation of liability 29. Governing language 30. Applicable law 31. Notices 32. Taxes and duties of 52 General Conditions of Contract 1. Definition 1. The following terms shall be interpreted as indicated: 1.1 “Closing time” means the date and hour specified in the bidding documents for the receipt of bids. 1.2 “Contract” means the written agreement entered into between the purchaser and the supplier, as recorded in the contract form signed by parties, including all attachments and appendices thereto and all documents incorporated by reference therein. 1.3 “Contract price” means the price payable to the supplier under the contract for the full and proper performance of his contractual obligations. 1.4 “Corrupt practice” means the offering, giving, receiving, or soliciting of anything of value to influence the action of a public official in the procurement process or contract execution. 1.5 "Countervailing duties" are imposed in cases where an enterprise abroad is subsidized by its government and encouraged to market its products internationally. 1.6 “Country of origin” means the place where the goods were mined, grown or produced or from which the services are supplied. Goods are produced when, through manufacturing, processing or substantial and major assembly of components, a commercially recognized new product results that is substantially different in basic characteristics or in purpose or utility from its components. 1.7 “Day” means calendar day. 1.8 “Delivery” means delivery in compliance of the conditions of the contract or order. 1.9 “Delivery ex stock” means immediate delivery directly from stock actually, on hand. 1.10 “Delivery into consignees’ store or to his site” means delivered and unloaded in the specified store or depot or on the specified site in compliance with the conditions of the contract or order, the supplier bearing all risks and charges involved until the supplies are so delivered and a valid receipt is obtained. 1.11 "Dumping" occurs when a private enterprise abroad market its goods on own initiative in the RSA at lower prices than that of the country of origin and which have the potential to harm the local industries in the RSA. 1.12 ”Force majeure” means an event beyond the control of the supplier and not involving the supplier’s fault or negligence and not foreseeable. Such events may include, but is not restricted to, acts of the purchaser in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes. 1.13 “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement process or the execution of a contract to the detriment of any bidder, and includes collusive practice among bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the bidder of the benefits of free and open competition. 1.14 “GCC” means the General Conditions of Contract. of 52 1.15 “Goods” means all of the equipment, machinery, and/or other materials that the supplier is required to supply to the purchaser under the contract. 1.16 “Imported content” means that portion of the bidding price represented by the cost of components, parts or materials which have been or are still to be imported (whether by the supplier or his subcontractors) and which costs are inclusive of the costs abroad, plus freight and other direct importation costs such as landing costs, dock dues, import duty, sales duty or other similar tax or duty at the South African place of entry as well as transportation and handling charges to the factory in the Republic where the supplies covered by the bid will be manufactured. 1.17 “Local content” means that portion of the bidding price which is not included in the imported content provided that local manufacture does take place. 1.18 “Manufacture” means the production of products in a factory using labour, materials, components and machinery and includes other related value-adding activities. 1.19 “Order” means an official written order issued for the supply of goods or works or the rendering of a service. 1.20 “Project site,” where applicable, means the place indicated in bidding documents. 1.21 “Purchaser” means the organization purchasing the goods. 1.22 “Republic” means the Republic of South Africa. 1.23 “SCC” means the Special Conditions of Contract. 1.24 “Services” means those functional services ancillary to the supply of the goods, such as transportation and any other incidental services, such as installation, commissioning, provision of technical assistance, training, catering, gardening, security, maintenance and other such obligations of the supplier covered under the contract. 1.25 “Written” or “in writing” means handwritten in ink or any form of electronic or mechanical writing. 2. Application 2.1 These general conditions are applicable to all bids, contracts and orders including bids for functional and professional services, sales, hiring, letting and the granting or acquiring of rights, but excluding immovable property, unless otherwise indicated in the bidding documents. 2.2 Where applicable, special conditions of contract are also laid down to cover specific supplies, services or works. 2.3 Where such special conditions of contract are in conflict with these general conditions, the special conditions shall apply. 3. General 3.1 Unless otherwise indicated in the bidding documents, the purchaser shall not be liable for any expense incurred in the preparation and submission of a bid. Where applicable a non-refundable fee for documents may be charged. 3.2 With certain exceptions, invitations to bid are only published in the Government Tender Bulletin. The Government Tender Bulletin may be obtained directly from the Government Printer, Private Bag X85, Pretoria 0001, or accessed electronically from www.treasury.gov.za of 52 4. Standards 4.1 The goods supplied shall conform to the standards mentioned in the bidding documents and Terms of Reference. 5. Use of Contract documents and information; inspection. 5.1 The supplier shall not, without the purchaser’s prior written consent, disclose the contract, or any provision thereof, or any Terms of Reference, plan, drawing, pattern, sample, or information furnished by or on behalf of the purchaser in connection therewith, to any person other than a person employed by the supplier in the performance of the contract. Disclosure to any such employed person shall be made in confidence and shall extend only so far as may be necessary for purposes of such performance. 5.2 The supplier shall not, without the purchaser’s prior written consent, make use of any document or information mentioned in GCC clause 5.1 except for purposes of performing the contract. 5.3 Any document, other than the contract itself mentioned in GCC clause. 5.1 the property of the purchaser shall remain and shall be returned (all copies) to the purchaser on completion of the supplier’s performance under the contract if so required by the purchaser. 5.4 The supplier shall permit the purchaser to inspect the supplier’s records relating to the performance of the supplier and to have them audited by auditors appointed by the purchaser, if so, required by the purchaser. 6. Patent rights 6.1 The supplier shall indemnify the purchaser against all third-party claims of infringement of patents, trademark, or industrial design rights arising from use of the goods or any part thereof by the purchaser. 7. Performance Security 7.1 Within thirty (30) days of receipt of the notification of contract award, the successful bidder shall furnish the purchaser the performance security of the amount specified in SCC. 7.2 The proceeds of the performance security shall be payable to the purchaser as compensation for any loss resulting from the supplier’s failure to complete his obligations under the contract. 7.3 The performance security shall be denominated in the currency of the contract, or in a freely convertible currency acceptable to the purchaser and shall be in one of the following forms: (a) a bank guarantee or an irrevocable letter of credit issued by a reputable bank located in the purchaser’s country or abroad, acceptable to the purchaser, in the form provided in the bidding documents or another form acceptable to the purchaser; or (b) a cashier’s or certified cheque 7.4 The performance security will be discharged by the purchaser and returned to the supplier not later than thirty (30) days following the date of completion of the supplier’s performance obligations under the contract, including any warranty obligations, unless otherwise specified in SCC. of 52 8. Inspections, tests and analyses 8.1 All pre-bidding testing will be for the account of the bidder. 8.2 If it is a bid condition that supplies to be produced or services to be rendered should at any stage during production or execution or on completion be subject to inspection, the premises of the bidder or contractor shall be open, at all reasonable hours, for inspection by a representative of the Department or an organization acting on behalf of the Department. 8.3 If there are no inspection requirements indicated in the bidding documents and no mention is made in the contract, but during the contract period it is decided that inspections shall be carried out, the purchaser shall itself make the necessary arrangements, including payment arrangements with the testing authority concerned. 8.4 If the inspections, tests and analyses referred to in clauses 8.2 and 8.3 show the supplies to be in accordance with the contract requirements, the cost of the inspections, tests and analyses shall be defrayed by the purchaser. 8.5 Where the supplies or services referred to in clauses 8.2 and 8.3 do not comply with the contract requirements, irrespective of whether such supplies or services are accepted or not, the cost in connection with these inspections, tests or analyses shall be defrayed by the supplier. 8.6 Supplies and services which are referred to in clauses 8.2 and 8.3 and which do not comply with the contract requirements may be rejected. 8.7 Any contract supplies may on or after delivery be inspected, tested or analyzed and may be rejected if found not to comply with the requirements of the contract. Such rejected supplies shall be held at the cost and risk of the supplier who shall, when called upon, remove them immediately at his own cost and forthwith substitute them with supplies which do comply with the requirements of the contract. Failing such removal the rejected supplies shall be returned at the suppliers cost and risk. Should the supplier fail to provide the substitute supplies forthwith, the purchaser may, without giving the supplier further opportunity to substitute the rejected supplies, purchase such supplies as may be necessary at the expense of the supplier. 8.8 The provisions of clauses 8.4 to 8.7 shall not prejudice the right of the purchaser to cancel the contract on account of a breach of the conditions thereof, or to act in terms of Clause 23 of GCC. 9. Packing 9.1 The supplier shall provide such packing of the goods as is required to prevent their damage or deterioration during transit to their final destination, as indicated in the contract. The packing shall be sufficient to withstand, without limitation, rough handling during transit and exposure to extreme temperatures, salt and precipitation during transit, and open storage. Packing, case size and weights shall take into consideration, where appropriate, the remoteness of the goods’ final destination and the absence of heavy handling facilities at all points in transit. 9.2 The packing, marking, and documentation within and outside the packages shall comply strictly with such special requirements as shall be expressly provided for in the contract, including additional requirements, if any, specified in SCC, and in any subsequent instructions ordered by the purchaser. of 52

No specific requirements found B-BBEE Minimum Level: 3