The supply and delivery of Boiler Pressure Parts (Boiler tubes) on as and whe...

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Project Manager) Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7 Template Identifier 240-43921804 Rev 5 Template for a Typical Document Identifier 240-109253698 Rev 3 Contract Quality Plan Effective Date 01 April 2021 Next Review Date 01 April 2026 CONTRACT QUALITY PLAN SAMPLE INDEX . DEFINITIONS .................................................................................................................................... 3 2. SCOPE OF WORK ............................................................................................................................. 4 3. COMMUNICATION CHANNELS BETWEEN SUPPLIER & ESKOM ...................................................... 4 4. ORGANOGRAM ............................................................................................................................... 4 5. INDEX OF INTERFACING DOCUMENTS (PROCESSES; STANDARDS; CODES & SPECIFICATIONS) ..... 4 6. A LIST OF SUPPLIERS & SUB-SUPPLIERS .......................................................................................... 4 7. MONITORING OF SUPPLIERS & CONTRACTORS /SUB-SUPPLIERS .................................................. 5 8. INTERFACE OF SUB-SUPPLIERS WITH THE QMS OF SUPPLIER ........................................................ 5 9. INDEX OF ITEMS TO BE MANUFACTURED, REFURBISHED AND NEWLY PURCHASED .................... 5 10. RELATED ITEMS/ACTIVITIES THAT NEED QCP/ITP (OFFSITE AND ONSITE) ................................. 5 11. SCOPE OF WORK AREAS AND PROCESSES REQUIRING SPECIAL CONTROLS GOVERNED BY CODES OF MANUFACTURING/FABRICATION STANDARDS ..................................................................... 6 12. INDEX OF DOCUMENTED INFORMATION THAT SHALL BE SUBMITTED TO ESKOM DURING PROJECT .................................................................................................................................................. 6 13. HOW RECORDS WILL BE CONTROLLED AND RETAINED .............................................................. 6 14. CONCESSION AND NON-CONFORMANCE MANAGEMENT ......................................................... 7 15. DATABOOK MANAGEMENT PROCESS - DATABOOK INDEX AND OPERATING & MAINTENANCE MANUAL .................................................................................................................................................. 7 16. MANAGEMENT OF WORKING TOOLS AND EQUIPMENT (INFRASTRUCTURE) REQUIRED TO EXECUTE THE CONTRACT SCOPE OF WORK. ........................................................................................... 7 17. DEALING WITH CUSTOMER PROPERTY ....................................................................................... 7 18. PRODUCT PRESERVATION ........................................................................................................... 7 19. IDENTIFICATION AND TRACEABILITY .......................................................................................... 7 20. COMMISSIONING AND POST DELIVERY ACTIVITIES .................................................................... 7 Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7 Template Identifier 240-43921804 Rev 5 Template for a Typical Document Identifier 240-109253698 Rev 3 Contract Quality Plan Effective Date 01 April 2021 Next Review Date 01 April 2026 1. DEFINITIONS a) Quality Management System - defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. b) Quality Plan - specification of the procedures and associated resources to be applied when and by whom to a specific object. “A document or set of documents that describe the standards, quality practices, resources and processes pertinent to a specific product, service or project.” c) Quality Assurance - "part of quality management focused on providing confidence that quality requirements will be fulfilled." The confidence provided by quality assurance is twofold—internally to management and externally to customers, government agencies, regulators, certifiers, and third parties. The planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfil requirements for quality." d) Quality Control - part of quality management focused on fulfilling quality requirements." While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management. An alternate definition is "the operational techniques and activities used to fulfil requirements for quality." e) Supplier – supplier - organization that provides a product or a service. A supplier is an individual or organization who provides businesses with either products, services, or both. A provider can be internal or external to the organization. f) Sub-suppliers - suppliers that will be utilised by tenderer to execute the scope of work deliverables. Sub- Supplier means any supplier who contracts with the Supplier for performance of the services for which the Supplier has contracted with the Service Provider. g) A subcontractor (or sub-contractor) is a company or person whom a general contractor, prime contractor or main contractor hires to perform a specific task as part of an overall project and normally pays for services provided to the project. h) Quality objectives: This term represents the plan laid out to ensure that quality results are achieved properly. They are measurable goals relevant to enhancing customer satisfaction and are consistent with the quality policy. The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to fulfil the quality policy. i) Quality policy: Overall intentions and directions of an organization with regard to quality concerns, as formally expressed by the top management. j) Risk management: The identification, evaluation and prioritization of risks to eliminate or mitigate their probability or severity or to leverage opportunities. k) Documented information: information that must be controlled and maintained. A process for identifying, reviewing and approving documents as well as using an appropriate format and media for the contents of the documented information is required in any organisation. Documented information must be available for those that need to access it, protected, version controlled and inactive/old versions (obsolete) disposed of properly. l) Method statements: It describes in a logical sequence exactly how a job is to be carried out in a safe manner and without risks to health/safety. It includes all the risks identified in the risk assessment and the measures needed to control those risks. This allows the job to be properly planned and resourced. Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7 Template Identifier 240-43921804 Rev 5 Template for a Typical Document Identifier 240-109253698 Rev 3 Contract Quality Plan Effective Date 01 April 2021 Next Review Date 01 April 2026

10. RELATED ITEMS/ACTIVITIES THAT NEED QCP/ITP (OFFSITE AND ONSITE) (Description of all production products/processes which will be monitored by an approved QCP process- compilation; review and implementation and compliance monitoring Inspection Management) Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7 Template Identifier 240-43921804 Rev 5 Template for a Typical Document Identifier 240-109253698 Rev 3 Contract Quality Plan Effective Date 01 April 2021 Next Review Date 01 April 2026 11. SCOPE OF WORK AREAS AND PROCESSES REQUIRING SPECIAL CONTROLS GOVERNED BY CODES OF MANUFACTURING/FABRICATION STANDARDS (Description of all products/processes/services which will require special controls, i.e. welding, NDT/NDE. For each of the deliverables identified, describe the quality control activities you will execute to ensure the deliverable will meet quality expectations (QC). For example, you could note that you will be completing a Quality Control Checklist for each major deliverable) 12. INDEX OF DOCUMENTED INFORMATION THAT SHALL BE SUBMITTED TO ESKOM DURING PROJECT All documents that will be submitted to Eskom - Technical records (Safe working procedure/ Method statements), Inspections reports, signed off QCP’s, technical assurance report, warranty certificates, material certificates , dimension reports, tests reports etc) List of retained information to be submitted as evidence - SOW has been executed, SOW outputs (Example): TITLE NUMBER Submitted to Eskom prior to commencement /execution QCP / ITP from Suppliers Certificates of compliance Index of ITP/QCP/PQP Data book Index Risk Register offsite and offshore inspections Submitted to Eskom during and at completion of the contract Method statements/Safe Working Procedures/ PQRs; Repair Procedures) QCP / ITP/PQP Final DATA book Captured in the QMS of the Supplier / Sub-Supplier Quality Manual Quality Policy Risk Register Audit findings report and Audit Findings Register / Action Register Consolidated inspection register of all planned and completed inspections (Accepted, Rejected, Postponed, Cancelled, Missed); Monthly Inspection Analysis Report Audit findings report and Audit Findings Register / Action Register – Analysis Report Updated procedure registers (PQRs, Method Statements, Repair Procedures, etc.) A register of NCs / Defects / Punch Items with all the necessary analysis – Analysis Report Databook status registers – Monthly Analysis Report (Milestone Based) Inspection rejection rate 13. HOW RECORDS WILL BE CONTROLLED AND RETAINED (Some records submitted in Clause 12 of CQP- Description of how records shall be controlled (eg. identified, completed, retained and disposition method - please do not attach procedure) A good retrievable filing system using an indexing and cross reference system should be set up. Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7 Template Identifier 240-43921804 Rev 5 Template for a Typical Document Identifier 240-109253698 Rev 3 Contract Quality Plan Effective Date 01 April 2021 Next Review Date 01 April 2026 Record name Reference number Distributed to Retention period (access): 14. CONCESSION AND NON-CONFORMANCE MANAGEMENT (Share brief description (flowchart/process) of how the following processes will be implemented: Concession management process; Non- Conformance (Defects; Repair & Rework) Management Process; Inspection Management Process. 15. DATABOOK MANAGEMENT PROCESS - DATABOOK INDEX AND OPERATING & MAINTENANCE MANUAL If data book applicable to the scope of work, Submission of data books – reflect review; and acceptance; include list of purchase orders for quality critical items. 16. MANAGEMENT OF WORKING TOOLS AND EQUIPMENT (INFRASTRUCTURE) REQUIRED TO EXECUTE THE CONTRACT SCOPE OF WORK. (Provide a list of Tools & Equipment to be used for this contract; Provide a list of Calibration/ Maintenance or Test (for those applicable) status of each of the tools and equipment to be used) 17. DEALING WITH CUSTOMER PROPERTY Provide a brief description or the process flow which details the manner in dealing with customer property as per latest ISO 9001 requirement. 18. PRODUCT PRESERVATION Include a process flow which details the manner for the preservation, storage and handling of materials – identification; handling; contamination control; packaging; storage; transmission or transportation, and protection 19. IDENTIFICATION AND TRACEABILITY Indicate the identification and traceability methods to be used for SOW related activities affected by statutory and regulatory requirements 20. COMMISSIONING AND POST DELIVERY ACTIVITIES Indicate any post-delivery activities/support and how shall it be given to Eskom during commissioning and after SOW delivery - any warranty period and conditions; customer satisfaction measurement; technical support; defect correction period/ retention funds. When determining post-delivery activities consider statutory; regulatory and scope of work requirements Public When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to ensure it is in line with the authorised version on the system. No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd, Reg No 2002/015527/30. of 7

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