Appointment of a service provider - Moses Kotane

Returnable Documents:

Below are the key responsibilities and deliverables required from the appointed service provider for the successful implementation of a comprehensive cell phone repair training program. The program aims to equip selected beneficiaries with the technical skills needed to repair cell phones and electronic devices, facilitate their certification, and provide essential post-training support through coaching and mentoring. The service provider will be responsible for ensuring the effective delivery of training, certification, and resources, as well as monitoring and reporting on the overall progress of the program. 5. Responsibilities of the Appointed Service Provider The appointed service provider will be responsible for delivering a comprehensive cell phone repair training program, ensuring the provision of all necessary tools, materials, and resources. The service provider is expected to: • Contribute to the technical aspects of beneficiary recruitment. • Provide technical training in cellphone and electronic repair, in alignment with MICT SETA or QCTO standards to meet accreditation requirements. • Supply all necessary training materials, tools, and resources for participants. • Provide start-up repair kits (and a tablet) to participants. • Deliver both practical and theoretical training to beneficiaries on cellphone and electronic repair. • Facilitate the certification process for all trainees. • Conduct a post-training coaching and mentoring with program for beneficiaries, lasting three months. • Monitor and report on the progress of beneficiaries throughout the three-month post-training period, including mentorship outcomes. • Maintain clear and timely communication with MKRI, providing project updates and ensuring alignment with program goals. 6. Project Deliverables The key deliverables for the project include: • Accredited cellphone repair training for selected beneficiaries. • Certification of all successfully trained participants. • Provision of start-up repair kits (with a tablet) to certified beneficiaries. • Implementation of a three-month post-training coaching and mentoring program. 7. Implementation Plan The service provider must submit a comprehensive implementation plan detailing the approach to training, with specific timelines and management strategies from initiation to completion. The implementation plan should cover the following phases: • Pre-Training Phase: o Project Plan: Overall project timeline and milestones. o Resource Planning: Allocation of tools, materials, and personnel. o Onboarding and Compliance: Ensuring participants meet requirements for training. • Execution Phase: Skills Development: o Theory Plan: Curriculum and delivery method for theoretical aspects of training. o Practical Plan: Hands-on training modules and participant engagement. o Business Plan: Introduction to business skills for participants aiming to start repair services. o Training Delivery Assessments: Methods for evaluating participant progress during training. • Coaching and Mentoring Phase: o Training Material Plan: Detailed resources and materials to be used during the mentorship period. o Affiliation and Membership Onboarding Plan: Guidance for participants in joining professional associations or industry groups. • Close-Out Phase: Reporting: o Final report detailing project outcomes, deliverables achieved, and any lessons learned. For each phase, the service provider must include a breakdown of: • Activity Name • Activity Description • Actions and Resources Required • Deliverables • Timeframes for completion This detailed implementation plan will ensure a clear and organized approach to training and program delivery, aligning with MKRI’s goals. 8. Reporting and Analysis The service provider must submit regular reports to MKRI, covering the following aspects: • Progress of training sessions and participant attendance. • Certification results and overall trainee performance. • Distribution and use of start-up repair kits. • Outcomes of the coaching and mentoring phase. • Identification of challenges, risks, and proposed mitigation strategies. 9. Timeline and Milestones The service provider will work within the following timeline: Training commencement: To begin within 30 days of contract signing. Certification: To be completed within 3 months of training initiation. Post-training mentorship: To be conducted for 3 months after certification. Final report submission: To be submitted to MKRI within 30 days of project completion. 10. Required Expertise and Resources The service provider must demonstrate expertise in the following areas: a) MICT SETA accreditation for technical training in cellphone and electronic repair. The programme should be at least NQF level 3 on South African Qualifications Authority (SAQA). b) It is envisaged that the program will cover the following outcomes as captured in list below: ▪ Introduction to GSM Network ▪ Introduction to basic electronics ▪ Basic concepts in electrostatic discharge ▪ Health & safety at a workbench ▪ Preparing proper tools for repairing ▪ Safety procedures and test equipment ▪ Introduction to reading mobile phones schematic diagrams ▪ Disassembly and reassembly methodologies, procedures techniques ▪ Soldering & de-soldering techniques non-BGA & BGA ▪ Basic on software handling (flashing & unlocking) c) Proven track record in delivering successful training programmes in rural or underserved communities. d) Access to qualified trainers and training materials. e) Experience in project management, monitoring, and evaluation. f) To ensure long-term support for the trainees and enhance the sustainability of their businesses, the appointed service provider must be affiliated with a recognized professional body. This will provide trainees with access to the following: • Professional Certification Opportunities • Continuous Professional Development (CPD) • Networking Opportunities with a respected professional organization g) Additionally, the service provider must be a registered member of a coaching and mentoring body, offering: • Recognized Coaching Standards • Access to Coaching Resources, Frameworks, and Best Practices • Professional Recognition within the coaching and mentoring field 11. Proposal Structure a) Understanding the Nature of the Project Demonstrate a clear understanding of the project's objectives and the socio-economic context of the targeted beneficiaries. b) Understanding Cellphone Repair Training Programme Outline the technical aspects of your training programme, including the curriculum, training methodology, and expected outcomes. c) Approach and Methodology Provide a detailed description of how the training will be delivered, including theoretical and practical components, assessment criteria, and certification process. d) Implementation Plan Present a detailed implementation plan, including a project timeline with specific milestones and deliverables. e) Ability to Provide a Mentorship / Coaching If applicable, demonstrate the ability to provide a mobile application or digital platform for trainees to access learning resources and mentorship support. f) Value Proposition Provide a compelling value proposition that highlights the unique benefits of your approach to the training programme.

No specific requirements found B-BBEE Minimum Level: 3