Fibre internet service provider for theewaterskloof municipality sites (2026-2029)

• Appointment of a fibre internet service provider for all Theewaterskloof Municipal sites, as and when required, from date of appointment until 30 June 2029.

• Tender advertised: Wednesday, 08 July 2026.
• Closing date: Friday, 14 August 2026.
• Closing time: 12:00.
• Tender opening: Immediately after closing time at the Council Chambers, Theewaterskloof Municipality, 6 Plein Street, Caledon, 7230.
• Tender documents available from: Wednesday, 08 July 2026, at the Supply Chain Management Department, 6 Plein Street, Caledon, during office hours (Monday-Thursday 07:45-13:00 and 13:45-16:45; Fridays 07:45-13:00 and 13:45-15:30).
• Request for clarification: Must be made at least five working days before the closing date.
• Tender offer validity period: 90 days.

• For technical enquiries: Mr. Joel Rasekgala, Information Technology Department, Theewaterskloof Municipality, Caledon, 7230. Email: [email protected].
• For bidding procedure enquiries: SCM Contact Person: Anarood Plaatjies. Telephone: 028 214 3300. Fax: 028 212 1229. Email: [email protected].
• For tender document fee enquiries: Ms. Annielle Martin. Email: [email protected].
• No verbal queries are entertained. All communication must be in writing.
• Submission address: Tender Box No. 1, Theewaterskloof Municipality, 6 Plein Street, Caledon, 7230.

• Submit your tender in the official tender box (Tender Box No. 1) located at the entrance of Theewaterskloof Municipality, 6 Plein Street, Caledon, 7230.
• The closing date is 14 August 2026 at 12:00. Late, telegraphic, telephonic, telex, facsimile, or electronic/e-mailed tenders will not be accepted.
• Tenders must be submitted on the official tender documentation issued, completed in full, and must not be re-typed.
• The tender box is open 24/7; the deposit slot opening is 5 x 30 cm.
• You must submit an original tender document plus 0 (zero) copies.
• The tender must be completed by hand in non-erasable black ink and signed by a person duly authorised.
• All returnable documents and schedules must be completed and submitted.
• Proof of payment of the non-refundable tender participation fee of R550.00 (VAT inclusive) must accompany your submission.
• Failure to comply with submission instructions (e.g., incorrect sealing, addressing, or missing signatures) may result in the tender being rejected.

• Tender documents available from 08 July 2026 upon payment of R550.00 fee.
• Proof of payment must accompany submission.
• All schedules and declarations must be completed and submitted.

Only tenderers who: 1) Price all items in Pricing Schedule, 2) Have conducted similar fibre internet scope at minimum 3 institutions with 3 reference letters, 3) Are tax compliant with valid Tax Compliance Status Pin, 4) Have valid B-BBEE certificate/QSE/EME affidavit, 5) Are registered on CSD, 6) Have no municipal arrears >3 months, 7) Have no poor performance history in last 5 years, 8) Are not listed on Register of Tender Defaulters, 9) Are not in service of the state, 10) Submit proof of R550 tender fee payment. Must complete all compulsory schedules (Schedules 1, 4, 8, 10, 14).

• Scope: Provision of a dedicated, uncontended 1:1 fibre internet service for all Theewaterskloof Municipal sites, as and when required, from date of appointment until 30 June 2029.
• Service requirements:

• Symmetrical upload and download speeds.
• Guaranteed bandwidth availability exclusively for the municipality.
• A Service Level Agreement (SLA) must specify uptime, performance standards, and fault restoration times.

• Response and resolution times:

• Critical issues: Response within 1-2 hours, resolution within 4-8 hours.
• High priority: Response within 4-6 hours, resolution within 12-16 hours.
• Standard issues: Response within 8-12 hours, resolution within 24 hours.
• Low priority: Response within 12-24 hours, resolution within 24-48 hours.

• The municipality reserves the right to expand the network by adding additional sites.
• The successful tenderer must be able to commence work within 24 hours of a request, unless special approval is given.
• Pre-bidding testing and any inspections, tests, or analyses required are for the bidder's account.

• Pre-bidding testing and inspections are for the bidder's account.
• The purchaser may inspect the bidder's premises and conduct tests at any reasonable time.
• If inspections/tests show compliance, costs are borne by the purchaser; if non-compliance, costs are borne by the supplier.
• Non-compliant goods/services may be rejected.

• Pricing must be submitted in the Pricing Schedule (Section 6).
• All items must be priced, and a declaration of compliance signed.
• Prices must be fixed for the contract duration.
• Monthly costs must include any once-off and installation costs.

• Pricing must be submitted in Rand, inclusive of all duties and taxes (except VAT). VAT must be shown separately.
• Rates and prices must be fixed for the contract duration and not subject to adjustment, unless otherwise specified.
• You must price all items in the Pricing Schedule (Section 6) and sign the declaration of compliance.
• The pricing required is for monthly costs, which must include any once-off and installation costs.
• Before work commences, the successful tenderer must generate a quote based on tendered rates, and the municipality will issue a purchase order.
• Payment terms: Payments will be made within 30 days after submission of a valid invoice, in Rand.
• Variation orders: Changes not exceeding 15% of the original contract value may be instructed without price escalation.
• The municipality will not contract with any bidder whose municipal rates, taxes, or service charges are in arrears for more than three months.
• Performance security may be required within 30 days of award, in the form of a bank guarantee or cashier's cheque.

• Tax Compliance: Submit a valid Tax Compliance Status (TCS) PIN or Central Supplier Database (CSD) number. Foreign suppliers must complete a questionnaire.
• Central Supplier Database (CSD): The successful tenderer must be registered on the CSD (www.csd.gov.za).
• B-BBEE: Submit a valid B-BBEE status level verification certificate or sworn affidavit (for EMEs/QSEs) to qualify for preference points.
• Local Content: Points are awarded for local enterprise promotion based on your business location.
• Eligibility: Bidders must have conducted similar work for at least three institutions and provide three reference letters (Schedule 14).
• Declarations: Complete and submit all required schedules, including declarations for tax, B-BBEE, past supply chain practices (MBD 8), and a compulsory enterprise questionnaire (Schedule 8).
• No bids will be considered from persons in the service of the state, or where directors/shareholders are in the service of the state.
• The municipality may reject tenders from bidders with a history of poor performance, fraud, corruption, or listing on the Register of Tender Defaulters.

• Contract period: From date of appointment until 30 June 2029.
• Payment and invoicing: Invoices must include the tender number. No payments will be made if invoice requirements are not met.
• Performance security: May be required within 30 days of award, as a bank guarantee or cashier's cheque.
• Warranty: Goods/services warranted for 12 months from delivery/acceptance.
• Termination: The purchaser may terminate for default, insolvency, or corrupt/fraudulent practices.
• Dispute resolution: Attempt amicable settlement, then mediation, and finally South African courts.
• Governing law: South African law. Contract language is English.
• Assignment and subcontracting: Not permitted without prior written consent.
• Penalties: May be imposed for delays in delivery/performance.
• Force majeure: Recognised for events beyond the supplier's control.
• The municipality does not bind itself to the service provider's standard maintenance agreement.
• The municipality reserves the right to enter into a separate Service Level Agreement (SLA) before commencement.

• Provide a dedicated, uncontended 1:1 fibre internet service with symmetrical speeds, guaranteed bandwidth, and an SLA.
• Response to inspection requests must commence within 24 hours.
• Contractor must have means to respond to calls within 24 hours based on severity.
• Municipality may expand the network by adding sites.
• Failure to sign this section will be interpreted as non-compliance.

• Only tenderers who satisfy eligibility and responsiveness criteria may submit.
• Must be registered on the Central Supplier Database (CSD).
• No verbal queries; submissions must be as per issued documentation.
• Municipality reserves the right to accept any tender in full, partially, or not at all.

• 80/20 preference point system: 80 points for price, 20 points for specific goals (B-BBEE and local enterprise promotion).