Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Quotation
Delivery Location
Hillcrest Office Park, 177 Dyer Rd - Hillcrest - Pretoria - 0083
Organization Type
GOVERNMENT
Published
02 Jun 2026
OCDS Reference
ocds-9t57fa-157865
Important Dates
Source: ICT Final spec secritary 27May2026.pdf{"closingDate":"24 JUNE 2026","closingTime":"11H00"}
Bids or proposals must be submitted only via email: [email protected]
Categories
Request for Quotation
Hillcrest Office Park, 177 Dyer Rd - Hillcrest - Pretoria - 0083
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
SCM-Bid documents SBD 3.1.doc
Date & Time
Wednesday, 24 June 2026 - 11:00
Venue
null
02 Jun
2026
Tender Published
Tender was published
24 Jun
2026
Closing Date
Tender closing date
Median Estimate
R 2 200 695
Range
Based on 8 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
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Explore Our BlogContact Information
Source: ICT Final spec secritary 27May2026.pdf{"name":null,"email":"[email protected]","phone":null,"department":null,"address":null}
Submission Guidelines
Source: ICT Final spec secritary 27May2026.pdfReturnable Documents: 2 Provide the CVS and Certifications shows experience of 15 15, 2 Provide the CVS and Certifica
Evaluation Criteria
Source: ICT Final spec secritary 27May2026.pdf4. Evaluation process
The evaluation process will follow the stages detailed below
Stage 1: administration and mandatory requirements
stage 2 (two) of the evaluation process.
participation in the evaluation process.
Evaluation)
Reference letter (TO BE USED FOR FUNCTIONAL EVALUATION)
Project plan (TO BE USED FOR FUNCTIONAL EVALUATION)
Functional evaluation)
(To be used for functional evaluation)
ICT Security Policy Compliance (ISO 27001) Certificate and it must be valid
a. ICT Governance and Strategic Support aligned with ITIL and ISO 27001
Bidders must score total points, 30 points to qualify for further participation under stage
Stage 4: price and specific goals
be evaluated on the 80/20 principle as prescribed by the Preferential Procurement Policy
affidavits will not qualify for specific goals points, however, they will not be disqualified
The lowest acceptable price will score 80 points; the 20 specific goals points will be
Specific goal total points
Percentage (%) Black Ownership Points (10)
Percentage (%) Points (4)
Technical Specifications
Source: ICT Final spec secritary 27May2026.pdf2.1. Namc and its mandate
The NAMC is a Schedule 3A Public Entity established in terms of the Marketing of
Agricultural Products Act, 1996. The mandate of the NAMC is to advise the Minister of
Agriculture on issues relating to the marketing of agricultural products.
2.2. Background and overview of the namc ICT environment
NAMC operates from a single site with an ICT infrastructure comprising (4) physical
servers hosting (10) virtual machines, which provide essential services such as Active
Directory, DHCP, DNS, file sharing, print services, and SQL databases. The organization
supports approximately (70) users and utilizes Microsoft 365 licenses for email and
productivity solutions. The ICT environment also includes disaster recovery mechanisms,
network security systems, and a WordPress-based website for public communication.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
The appointed Service Provider will be required to provide full support, maintenance,
and optimisation of the NAMC’s existing ICT software environment, including all
software licenses and platforms already procured and in use at the time of
appointment.
This includes, but is not limited to:
software;
interventions.
The Service Provider must demonstrate the capability to support a multi-vendor
environment and must not impose unnecessary system changes or require replacement
of existing software unless formally approved by the Organisation.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
NAMC currently procures the licenses required for its environment. The service provider
will be required to provide support for the following:
Softwares quantity
Fortigate-100f 1 Year 1
Unified Threat Protection (UTP)
Forti Analyzer Cloud 1
Cloud Based Central Logging
Analytics
ESET Protect Advance 80
Veeam Data Platform 10
Adv. Universal Subs License
Enterprise Plus Edition
Included VM, Server or Workstation Agents
Microsoft Enterprise licenses 80
Other research applications
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Service providers to note the following NAMC’s research applications that requires the
support and maintenance:
To maintain and enhance this environment, NAMC seeks to appoint a qualified service
provider to deliver managed ICT services for a period of three (3) years. The services
required encompass a wide range of ICT functions, including the following:
a. ICT Governance and Strategic Support aligned with ITIL and ISO 27001
standards.
b. Infrastructure and Server Management, including patching, monitoring, and
capacity planning.
c. Support the integration and installation of research and economic decision-making
tools and software
d. Networking Services for LAN/WAN optimization, firewall, and VPN configuration.
e. Backup and Disaster Recovery to ensure business continuity.
f. Website and Digital Communication Management for secure and reliable online
presence.
g. Service Desk Operations with defined SLAs for incident and problem resolution.
h. Security Services, including antivirus management, vulnerability scanning, and
user awareness training.
i. Additional Support and Training for NAMC ICT staff to build internal capacity.
This initiative aims to strengthen NAMC’s ICT environment by ensuring 99.5% uptime,
compliance with security standards, and the implementation of best practices for
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
governance, risk management, and operational efficiency. The appointed service
provider will play a critical role in enabling NAMC to achieve its strategic objectives
through reliable, secure, and innovative ICT solutions.
3.1.1 ICT Governance and Strategic Support
a. Review and ensure compliance with existing NAMC ICT policies as per the
NAMC Policy Universe.
b. Develop and review Standard Operating Procedures (SOPs) for all service
towers in conjunction with the NAMC.
c. Support the artificial intelligence strategy aligned with government and NAMC
policies.
d. Provide strategic advisory services to support and align with the
implementation of the NAMC’s ICT Strategy.
e. Support and monitor the implementation of the approved ICT projects in
alignment with the ICT Strategy.
f. Provide consulting and planning services to support innovation, productivity,
and compliance.
g. Conduct quarterly ICT governance reviews and risk assessments. Updating
the policy, as when required, in conjunction with the NAMC.
h. Provide managed services in line with the ITIL framework (preferably latest
version).
i. Provide ICT governance support.
j. Alignment with NAMC strategic goals and enterprise architecture.
k. Remediate the audit findings on network for unauthorized changes.
l. Adhere to the 99.5% uptime
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
3.1.2 Infrastructure and Server Management
a. Manage and maintain server infrastructure, including:
o Active Directory o Hosting of mailboxes (No of mailboxes: 66)
o Total number of storage mailboxes: Size:1.34
TB – Mailboxes
o Total number of data - 9.31 TB (4.05 TB data, 1.34 TB exchange, 461 GB
SharePoint, 471.72 GB One Drive – archive, 3.0124 TB One Drive – Active. Total
One Drive - 3.48 TB)
oFile and Print Servers
o DNS, DHCP, and WINS
o Physical Servers - 4 o CPU Cores - 18 cores total across all
servers o Virtual Machines – 10 VMs (including replicas)
b. Perform server capacity and availability management.
c. Implement patch management and security updates.
d. Monitor and report on server performance metrics.
e. Manage server room infrastructure (UPS, access control). – uptime and systems
availability.
f. Conduct capacity planning, monitoring (preventative maintenance) and
compliance for the environment.
g. Remediate the audit findings on network for unauthorized changes.
h. Security maintenance (including anti-virus software, anti-malware and Firewall)
and adhere to the security maintenance checklist from the NAMC
i. Management of Microsoft Windows OS across servers and endpoints
j. Patch management and OS security compliance (servers and end user devices)
k. Server, storage, and network hardware provisioning and maintenance
l. Adhere to the 99.5% uptime
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
3.1.3 Networking Services
a. LAN/WAN management – Firmware updates (N-1)
b. Firewall and VPN configuration
c. Network performance optimization
d. Remediate the audit findings on network for unauthorized changes.
e. Adhere to the 99.5% uptime
Provide a Network Monitoring Dashboard tool with real-time visibility of LAN/WAN
performance, alerts, and reporting capabilities
3.1.4 Backup and Disaster Recovery Backup:
a. Manage backup schedules in line with the NAMC backup policy.
b. Perform daily, weekly, and monthly backups of all business applications and data.
c. Conduct tests to restore and validate disaster recovery procedures.
d. Maintain offsite storage and ensure data availability
e. Train NAMC ICT staff on backup management.
f. Ensure business operations can continue in cases of a disaster in line with the
NAMC Business Continuity Plan (BCP) and ICT Strategy
g. Remediate the audit findings on network for unauthorized changes.
h. Adhere to the 99.5% uptime
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
ICT Backup, restore, replication and Storage:
Backup schedule:
a. Daily incremental backups from Monday to Thursday.
b. Weekly full backups on weekends.
c. Monthly full backups on the last Friday of the month.
d. Yearly full backups on the last Friday of the last month of the year.
Retention periods:
Disaster Recovery:
The primary objectives for the Cloud-Based DR Service are as follows:
a. Analyse and understand NAMC’s current on-premises and cloud environment.
b. Ensure DR capabilities that provide data restoration up to 24 hours before a
disaster event (Recovery Point Objective - RPO) with a 6-hour restoration time
(Restore Time Objective - RTO).
c. Location Compliance: Host datacentres must be located in Gauteng, South
Africa.
d. Uptime Guarantee: Ensure 99.9% service uptime.
e. Remote Access: Provide efficient remote access to the secondary datacentre.
f. Synchronization Flexibility: Allow data synchronization to the DR site at
customizable dates and times.
g. Bandwidth Provisioning: Offer high bandwidth for optimal remote access.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
h. DR Drills: Conduct two DR drills during the contract period to validate failover
processes.
3.1.5 Website and Digital Communication Services
a. Provide updates, technical support, hosting, and maintenance for the NAMC
website (WordPress CMS).
b. Ensure security through HTTPS, login protection, and plugin management.
c. Manage domain renewals and provide quarterly analytics reports.
d. The current usage of the website is 40.5GB.
e) Provide a license for a bulk email system, preferably Everlytic or any other
equivalent system, to facilitate our electronic communications. 250 000
Subscribers.
f) Remediate the audit findings on network for unauthorized changes.
g) Adhere to the 99.5% uptime.
3.1.6 Reporting and Documentation
a. Produce monthly, quarterly, and annual reports on vendor and system
performance.
b. Provide incident, problem and change management functions (IPC) in accordance
with the ITIL framework.
c. Review and update Disaster Recovery Plans and SOPs quarterly as and when the
need arises.
d. Delivery of comprehensive monthly and quarterly reports, which must include, but
are not limited to, the following elements:
o Compliance status,
o Incident summaries,
o Trend analyses,
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
o Capacity metrics,
o Root cause investigations, and any other relevant operational issues.
Reports must also contain clear, actionable recommendations aimed at improving
service performance, resilience, and alignment with agreed service levels
e. Provide accurate daily and weekly reporting for all the service towers.
f. Adhere to the 99.5% uptime
3.1.7 Service Desk
3.1.7.1 Ticket Logging Requirements
o Web-based Service Desk Portal
o Email to designated support
address
o Incident
o Service Request
o Change Request o Problem
3.1.7.2. Communication Channels
o Service Desk Portal (for ticket tracking and updates)
o Email notifications (for ticket updates and escalations)
o Tier 1: Technical specialists
o Tier 2: Vendor or third-party support (if applicable)
o Provide 3rd level support and remote support to the service desk queries (Escalations).
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
o Acknowledgment of tickets within SLA-defined response time
o Response and resolution times will be defined in the SLA, with priority-based
escalation
o Regular updates for ongoing issues o Notification upon resolution and closure
3.1.7.3. Technologies and Systems
a. Service Desk Platform:
o Hosted and maintained by the Service Provider
o Must support ticket lifecycle management, reporting, and SLA tracking
b. Integration Requirements:
o Email system integration for ticket updates
o integration with monitoring tools or asset management systems, example, network
dashboard monitoring tool
c. Reporting and Analytics:
o Monthly SLA performance reports
o Ticket volume and resolution trends
o Client satisfaction metrics
d. Security and Compliance:
o Data encryption in transit and at rest
o Role-based access control
o Compliance with relevant data protection regulations (e.g., POPIA, GDPR)
o Enable end users to solve simple and repetitive incidents on their own by accessing
relevant solutions in the knowledge Questions and Answers.
e. Remediate the audit findings on network for unauthorized changes.
f. Adhere to the 99.5% uptime
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
3.1.8 Security Services
a. Total number of desktop, laptops and servers: 90 that needs to be installed with AV.
b. Anti-Virus Management - Verify real-time protection is enabled
c. Anti-Virus Management - Run full system scans
d. Anti-Virus Management -Review threat logs and quarantine reports
e. Anti-Virus Management - Update virus definitions
f. Patch Management - Apply OS security patches
g. Software Updates - Update browsers and plugins
h. Software Updates - Remove unsupported or legacy software
i. Firewall & Network - Review firewall rules
j. Firewall & Network - Monitor network traffic for anomalies
k. Firewall & Network - Block known malicious IPs/domains
l. Vulnerability Scanning - Run vulnerability scans
m. Vulnerability Scanning - Remediate identified vulnerabilities
n. Access Control - Review user access rights
o. Access Control - Enforce MFA for all users
p. Access Control - Audit admin privileges
q. User Awareness - Conduct phishing simulation
r. User Awareness - Provide security awareness training
s. Incident Response - Review and update incident response plan
t. Incident Response - Test incident response procedures
u. Backup & Recovery - Verify backup jobs completed successfully
v. Backup & Recovery - Test restore procedures
w. Backup & Recovery - Ensure backups are protected from ransomware
x. Adhere to the 99.5% uptime
y. Total users: 70 standard users
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
3.1.9 SharePoint Administration and Technical Support
The appointed service provider shall be responsible for the following activities:
a. Perform administration duties on the NAMC SharePoint Online tenant, including
management of site collections, subsites, hubs, libraries, lists, and content
structures.
b. Maintenance of permissions, access control, and security groups in accordance
with approved governance policies.
c. Execution of routine system checks, performance reviews, and platform health
assessments.
d. Incident resolution and technical support for all SharePoint-related issues,
including (but not limited to):
o Access and authentication issues
o Performance degradation
o Broken or failing workflows
o Integrations with Microsoft 365 services
o Storage management and quota utilisation
e. Provision of guidance on platform optimisation in alignment with Microsoft best
practices.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Support for Power Platform and Automation
The service provider shall:
a. Provide support and troubleshooting for Power Automate workflows integrated
with SharePoint.
b. Assist with enhancements and optimisation of automation components to improve
reliability and efficiency.
c. Support Power Apps solutions linked to SharePoint data sources.
d. Provide technical advice relating to the design and governance of
low‐code/no‐code solutions built on the Microsoft Power Platform.
SharePoint Governance, Compliance and Security
The service provider shall enforce appropriate governance mechanisms, including:
a. Policies relating to site provisioning, permission management, metadata
standards, naming conventions, and content lifecycle.
b. Implementation and monitoring of security controls aligned with POPIA,
cybersecurity best practices, and Microsoft 365 governance capabilities.
c. Recommendations to improve SharePoint security posture, including the use of
Data Loss Prevention (DLP), retention labels, and sensitivity labels.
d. Maintenance of versioning, retention, and document lifecycle policies.
Content and Information Architecture Support
The service provider will provide content support and advisory services, including:
a. Assistance with document management configuration, including metadata and
content types.
b. Support to business units in maintaining document libraries, custom views, and
content organisation structures.
c. Recommendations on information architecture improvements to enhance usability
and searchability.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
SharePoint Enhancements and Configuration
The service provider shall:
a. Assist in the maintenance of site pages, modern web parts, and communication
and team sites.
b. Provide recommendations and configuration support for departmental dashboards,
templates, and reusable components.
Offer best‐practice guidance for site layout, navigational structure, and user
experience optimisation.
Service Levels
The SharePoint Support Service Tower shall comply with the following minimum service
levels:
a. Availability: SharePoint Online availability of 99.5%, aligned to Microsoft 365
service commitments.
Reporting Requirements:
a. Monthly SharePoint support and performance reports
b. Incident and resolution summaries
c. Change and enhancement activities
d. User support and adoption metrics
Deliverables
The service provider shall submit the following deliverables:
a. Monthly performance and incident reports
b. Updated SharePoint governance documentation, where applicable
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
c. SharePoint environment health and optimisation reports
d. Recommendations for continuous improvement
NB. For more information about our Server Environment – (One Site) and Network
Diagram, please refer to annexure B and C respectively.
4. Evaluation process
The evaluation process will follow the stages detailed below:
Stage 1: administration and mandatory requirements
Submitted proposals will be duly examined to determine compliance with bidding
requirements and conditions (completion and attachment of compulsory documents).
Proposals with deviations from the requirements/conditions will be disqualified before
stage 2 (two) of the evaluation process.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Failure to submit mandatory requirements will result in disqualification for further
participation in the evaluation process.
Administrative Requirements Check list
√ Tick each box
SBD 1 Completed, attached and signed
SBD 3.1: Completed, attached and signed
SBD 4: Completed, attached and signed
SBD 6.1: Completed, attached and signed
Terms of Reference document: Completed, attached and signed
General Conditions of Contract: Initialled and attached
Company Registration documents
Valid B-BBEE Certificate or attached (certified copy) or Sworn
Affidavit
Accreditation, certification from Microsoft and others to work on
Vm
Service provider must provide proof of SharePoint competency
Detailed company profile (TO BE USED FOR FUNCTIONAL
Evaluation)
Reference letter (TO BE USED FOR FUNCTIONAL EVALUATION)
Project plan (TO BE USED FOR FUNCTIONAL EVALUATION)
Comprehensive CV and certified qualifications (TO BE USED FOR
Functional evaluation)
ICT governance methodology (ITIL Framework)
(To be used for functional evaluation)
Proof of registration on Central Supplier Database (managed by
National Treasury)
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Mandatory Requirements
ICT Security Policy Compliance (ISO 27001) Certificate and it must be valid
within the closing date of this bid.
NAMC prefers Datacentre to be within Gauteng Province, confirm by completing
attached annexure “D” for Datacentre.
The service provider must be a Microsoft partner with the Competencies aligned to
Managed ICT Services (eg. Business Application, Infrastructure Support, Advisory &
Design, Build & Deploy, Operate & Optimise and Innovate, Scale). Submit valid proof
of partnership
The service provider must be a FortiNet/FortiGateway Firewall partner and submit
valid proof of partnership
The service provider must be a ESET Antivirus partner and submit valid proof of
partnership.
The service provider must be a Veeam Backup Solution partner and submit valid
proof of partnership.
Note: All SBD forms must be submitted (signed) noting where it is not applicable.
If any specific SBD form is not submitted, documentary proof clearly stating the
reasons must be attached.
Stage 2 technical (functionality) proposal
Note: The minimum qualifying score for functionality is 70 points out of 100
points. All bidders that fail to achieve the minimum qualifying score on
functionality shall not be considered for stage 3 process.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Description Subdivision of Functional Criteria Points Total
Points
Weighting
1 Company Service provider in the provision of 20 20
experience, skills and managed ICT services according to the
capacity of service scope of work in section 3. Factors we are
provider and their looking for are the following:
personnel.
services within the 36 months.
Reference documents:
Non submission of reference letters = 0
The potential bidder must points
provide and attach 1. Submission of 1 x reference letters in
managed ICT services = 1 points formal testimonial/
references letters with 2. Submission of reference 2 x letters in
logo, letterhead and managed ICT services = 5 points
contactable details on
3. Submission of 3 x reference letters in
similar work/services
managed ICT services = 10 points
executed, signed by
company representative. 4 Submission of 4 x reference letters in
verifiable clients where managed ICT services = 15 points
similar ICT services. 5 Submission of 5 x reference letters in
managed ICT services = 20 points
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Description Subdivision of Functional Criteria Points Total
Points
Weighting
2 Provide the CVS and Certifications shows experience of 15 15
certification of engineer / resource
personnel and their
experience based on Non submission of Certification = 0 points
the following 1. Submission of Microsoft Certifications
certifications = 3 points
(Microsoft, Fortinet
2. Submission of Fortinet NSE firewall, cybersecurity,
Certifications = 3 points network and Veeam
backup solutions) 3. Submission of Veeam Certifications =
3 points
4 Submission of Cybersecurity
Certifications = 3 points
5 Submission of Network Certifications =
3 points
3 ICT governance Incident management, Problem 15 15
methodology (ITIL management and Change management
Framework)
Methodology Non submission = 0 point
document will be used Incident management =5 points
for evaluation Problem management =5 points
Change management=5 points
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Description Subdivision of Functional Criteria Points Total
Points
Weighting
4 Project plan Estimated Transition period
Document to be used No indication of Estimated Transition
for evaluation: Project period= 0 10 10
plan
Two weeks = 10 points
Three weeks = 5 points
One month = 3 points
5 Personnel Experience Detailed CV that shows experience in
project manager role.
Provide a
comprehensive CV
1-4 years’ experience =3 points 10 10
5-7 years’ experience= 5 points
Above 7 years=10 points
6 Personnel Certified copies of qualifications for a 10 10
qualifications project manager
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Description Subdivision of Functional Criteria Points Total
Points
Weighting
Certified copies of No indication = 0 points
qualifications to be Master’s degree, (NQF9) =10 points
used for evaluation Honours degree, (NQF8) =6 points
Bachelor’s degree, (NQF7) =4 points
National Diploma, (NQF6) =2 points
7 Personnel Experience Detailed CV that shows experience of 10 10
service manager role.
Provide a
comprehensive CV
No indication = 0 points
1-4 years’ experience = 3 points
5-7 years’ experience = 5 points
Above 7 years = 10 points
8 Personnel Certified copies of qualifications for a 10 10
qualifications service manager
Certified copies of
qualifications to be
No indication = 0 points
used for evaluation
Master’s degree, (NQF9) =10 points
Honours degree, (NQF8) =6 points
Bachelor’s degree, (NQF7) =4 points
National Diploma, (NQF6) =2 points
Minimum threshold for technical (functionality) 70
Total 100
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Proposals that score less than 70 points of the scores for functionality will be disqualified
from further participation under stage 3.
Stage 3: physical inspection
Bidders who have passed stage 2 of evaluation will proceed to stage 3. Physical
inspection of the datacentre
NAMC would want to conduct physical inspection. Please refer to stage 3 of evaluation
Datacentre must be in Gauteng (refer to 3.1.4, subsection C)
FOCUS AREAS FOR OBSERVATION DURING INSPECTION Points
1 Availability of datacentre 5
2 Access control to datacentre 5
3 Power back-up 5
4 Air conditioner (Cooling system) 5
5 Datacentre environmental monitoring tool 5
6 Fire suppression system 5
Total 30
Minimum threshold 30
Bidders must score total points, 30 points to qualify for further participation under stage
4.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Stage 4: price and specific goals
All quotations up to the rand value of R 50 000 000.00 including all applicable taxes will
be evaluated on the 80/20 principle as prescribed by the Preferential Procurement Policy
Framework Act and its Regulations.
NB - Bidders are required to submit copies of valid B-BBEE certificates or sworn
affidavits bids to substantiate their specific goal as stated below
However, Bidders who do not submit copies of valid B-BBEE certificates or sworn
affidavits will not qualify for specific goals points, however, they will not be disqualified
from the bidding process.
The lowest acceptable price will score 80 points; the 20 specific goals points will be
allocated as follows:
Specific goal total points
Percentage (%) Black Ownership Points (10)
91-100 10
81-90 9
71-80 8
61-70 7
51-60 6
41-50 5
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
31-40 4
21-30 3
11-20 2
1-10 1
Specific goal total points
0 0
Percentage (%) Points (4)
Ownership By Women
81-100 4
51-80 3
31-50 2
1-30 1
0 0
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Percentage (%) Points (4)
Ownership By Youth
81-100 4
51-80 3
31-50 2
1-30 1
0 0
Specific goal total points
Percentage (%) Points (2)
Ownership By People with Disability
51-100 2
1-50 1
0 0
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Pricing Schedule
Source: ICT Final spec secritary 27May2026.pdfPricing will be fixed and all inclusive
For pricing and pricing schedule, please refer to
Annexure A
6. Validity of proposal
days from the closing date of the submission of proposals.
extension of the period of the validity of the bid. The request and responses
thereto shall be made in writing.
7. Submission requirements for proposals
venture/consortia
BBEE certificate or any valid BBBEE verifiable proof.
For more information relating to Supply Chain Management and submissions of
bids or proposals, please use an email below:
[email protected] or 012 341 1115
Bids or proposals must be submitted via email only:
Please note the email size limit is 35 MB, please ensure that your attachments are
below 35 MB. Bidders can send separate emails with the same subject line in the
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
event that attachments exceed size limit of 35 megabytes (email batch). The bidder
must ensure that all the email batches are in our email box before the closing date
and time.
Files in PDF format are allowed
Appointment of a service provider to
Provide managed information and
Communication technology services to
The national agricultural marketing
Namc t03 2026 council (namc) for a period of three (3)
Years
Bid number:
Closing date 24 june 2026 @ 11h00
Enquiries closing date: 12 june 2026 @ 11h00
All questions to be emailed to:
Responses to enquiries to be published on 17 June
2026 on:
tenders
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Bids or proposals must be submitted via
Email only:
Validity period: 120 days
8. Evaluation criteria and compliance verifications
a) Tax compliance status verification through the Central Supplier Database (CSD) or
SARS website using Tax Pin prior to the awarding of price quotation will be conducted.
9. Language of communication
All documentation submitted in response to this bid must be in English.
10. Cost of proposal
Tenderers are expected to fully acquaint themselves with the conditions, requirements,
and specifications of this bid before submitting proposals. Each bidder assumes all risks
for resource commitment and direct or indirect expenses of proposal preparation and
participation throughout the bid process. NAMC is not directly or indirectly responsible for
any costs incurred by tenderers.
11. Correctness of responses
11.1. The bidder must confirm satisfaction regarding the correctness and validity of their
proposal and that all prices and rates quoted cover all the work/items specified in the bid.
The prices and rates quoted must cover all obligations under any resulting contract.
11.2 The bidder accepts that any mistakes regarding prices and calculations will be at
their own risk.
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
2.2. Background and overview of the namc ICT environment
NAMC operates from a single site with an ICT infrastructure comprising (4) physical
servers hosting (10) virtual machines, which provide essential services such as Active
Stage 1: administration and mandatory requirements
11.1. The bidder must confirm satisfaction regarding the correctness and validity of their
proposal and that all prices and rates quoted cover all the work/items specified in the bid.
Compliance Requirements
Source: ICT Final spec secritary 27May2026.pdfTax compliance status verification through the Central Supplier Database (CSD) or
Central Supplier Database (managed by
Central Supplier Database (CSD) or
For guidance and technical enquiries, please refer to section 7.
Please note the email size limit is 35 MB, please ensure that your attachments are below
Points Allocation: 80 points
B-BBEE Details: ION AND COMMUNICATION TECHNOLOGY SERVICES TO
The national agricultural marketing council
Failure to submit mandatory requirements will result in disqualification for further
participation in the evaluation process.
Administrative Requirements Check list
√ Tick each box
SBD 1 Completed, attached and signed
SBD 3.1: Completed, attached and signed
SBD 4: Completed, attached and signed
SBD 6.1: Completed, attached and signed
Terms of Reference document: Completed, attached and signed
General Conditions of Contract: Initialled and attached
Company Registration documents
Valid B-BBEE Certificate or attached (certified copy) or Sworn
Affidavit
Accreditation, certification from Microsoft and others to work on
Vm
Service provider must provide proof of SharePoint competency
Detailed company profile (TO BE USED FOR FUNCTIONAL
Evaluation)
Reference letter (TO BE USED FOR FUNCTIONAL EVALUATION)
Project plan (TO BE USED FOR FUNCTIONAL EVALUATION)
Comprehensive CV and certified qualifications (TO BE USED FOR
Functional evaluation)
ICT governance methodology (ITIL Framework)
(To be used for functional evaluation)
Proof of registration on Central Supplier Database (managed by
National Treasury)
Tor for provisioning of managed information and communication technology services to
The national agricultural marketing council
Mandatory Requirements
ICT Security Policy Compliance (ISO 27001) Certificate and it must be valid
within the closing date of this bid.
NAMC prefers Datacentre to be within Gauteng Province, confirm by completing
attached annexure “D” for Datacentre.
The service provider must be a Microsoft partner with the Competencies aligned to
Managed ICT Services (eg. Business Application, Infrastructure Support, Advisory &
Health & Safety
Source: ICT Final spec secritary 27May2026.pdfThe National Agricultural Marketing Council (NAMC) invites all Information and
Communication Technology (ICT) service providers to submit proposals to provide
managed Information and Communication Technology (ICT) services for a period of three
(3) years.
2. Introduction
2.1. Namc and its mandate
The NAMC is a Schedule 3A Public Entity established in terms of the Marketing of
Agricultural Products Act, 1996. The mandate of the NAMC is to advise the Minister of
b. Develop and review Standard Operating Procedures (SOPs) for all service
towers in conjunction with the NAMC.
c. Support the artificial intelligence strategy aligned with government and NAMC
policies.
d. Provide strategic advisory services to support and align with the
implementation of the NAMC’s ICT Strategy.
e. Support and monitor the implementation of the approved ICT projects in
alignment with the ICT Strategy.
f. Provide consulting and planning services to support innovation, productivity,
and compliance.
g. Conduct quarterly ICT governance reviews and risk assessments. Updating
the policy, as when required, in conjunction with the NAMC.
h. Provide managed services in line with the ITIL framework (preferably latest
version).
i. Provide ICT governance support.
j. Alignment with NAMC strategic goals and enterprise architecture.
k. Remediate the audit findings on network for unauthorized changes.
l. Adhere to the 99.5% uptime
Responses to enquiries to be published on 17 June
2026 on:
tenders
Description
Source: SBD 6.1 IN TERMS OF PPR2022.docxPreference points claim form in terms of the preferential procurement regulations 2022
Technical Specifications
Source: SBD 6.1 IN TERMS OF PPR2022.docxPreference points claim form in terms of the preferential procurement regulations 2022
Compliance Requirements
Source: SBD 6.1 IN TERMS OF PPR2022.docxNo specific requirements found
Description
Source: SCM-Bid documents SBD 3.1.docNote: only firm prices will be accepted. Non-firm prices (including prices subject to rates of exchange variations) will not be considered
Technical Specifications
Source: SCM-Bid documents SBD 3.1.docNote: only firm prices will be accepted. Non-firm prices (including prices subject to rates of exchange variations) will not be considered
Description
Source: SBD-4.pdfSupply chain management system should
This declaration prove to be false.
.................................... .....................................................
Signature Date
.................................... ......................................................
Position Name of bidder
Contact Information
Source: SBD-4.pdf{"name":null,"email":null,"phone":null,"department":"SUPPLY CHAIN MANAGEMENT","address":null}
Evaluation Criteria
Source: SBD-4.pdfagreements or arrangements with any competitor regarding the quality,
Technical Specifications
Source: SBD-4.pdfSupply chain management system should
This declaration prove to be false.
.................................... .....................................................
Signature Date
.................................... ......................................................
Position Name of bidder
Section
Source: SBD-4.pdfagreements or arrangements with any competitor regarding the quality,
Description
Source: REVISED SBD1.docxNb: failure to provide / or comply with any of the above particulars may render the bid invalid.
Technical Specifications
Source: REVISED SBD1.docxNb: failure to provide / or comply with any of the above particulars may render the bid invalid.
Evaluation Criteria
Source: General Conditions of Contract - July 2010.pdfto purchase supplies of a similar quality and up to the same quantity in
Technical Specifications
Source: General Conditions of Contract - July 2010.pdfprovisions
in the SCC shall prevail.
Table of clauses
1. Definitions
2. Application
3. General
4. Standards
5. Use of contract documents and information; inspection
6. Patent rights
7. Performance security
8. Inspections, tests and analysis
9. Packing
10. Delivery and documents
11. Insurance
12. Transportation
13. Incidental services
Health & Safety
Source: General Conditions of Contract - July 2010.pdf1. Definitions 1. The following terms shall be interpreted as indicated:
1.1 “Closing time” means the date and hour specified in the bidding
documents for the receipt of bids.
1.2 “Contract” means the written agreement entered into between the
purchaser and the supplier, as recorded in the contract form signed by
the parties, including all attachments and appendices thereto and all
documents incorporated by reference therein.
1.3 “Contract price” means the price payable to the supplier under the
contract for the full and proper performance of his contractual
obligations.
1.4 “Corrupt practice” means the offering, giving, receiving, or soliciting
of any thing of value to influence the action of a public official in the
procurement process or in contract execution.
1.5 "Countervailing duties" are imposed in cases where an enterprise
abroad is subsidized by its government and encouraged to market its
products internationally.
1.6 “Country of origin” means the place where the goods were mined,
grown or produced or from which the services are supplied. Goods are
produced when, through manufacturing, processing or substantial and
major assembly of components, a commercially recognized new
product results that is substantially different in basic characteristics or
in purpose or utility from its components.
1.7 “Day” means calendar day.
1.8 “Delivery” means delivery in compliance of the conditions of the
contract or order.
1.9 “Delivery ex stock” means immediate delivery directly from stock
actually on hand.
1.10 “Delivery into consignees store or to his site” means delivered and
unloaded in the specified store or depot or on the specified site in
compliance with the conditions of the contract or order, the supplier
bearing all risks and charges involved until the supplies are so
delivered and a valid receipt is obtained.
1.11 "Dumping" occurs when a private enterprise abroad market its goods
on own initiative in the RSA at lower prices than that of the country of
origin and which have the potential to harm the local industries in the
in its sovereign capacity, wars or revolutions, fires, floods, epidemics,
quarantine restrictions and freight embargoes.
1.13 “Fraudulent practice” means a misrepresentation of facts in order to
influence a procurement process or the execution of a contract to the
detriment of any bidder, and includes collusive practice among bidders
(prior to or after bid submission) designed to establish bid prices at
artificial non-competitive levels and to deprive the bidder of the
benefits of free and open competition.
1.14 “GCC” means the General Conditions of Contract.
1.15 “Goods” means all of the equipment, machinery, and/or other materials
that the supplier is required to supply to the purchaser under the
contract.
1.16 “Imported content” means that portion of the bidding price represented
by the cost of components, parts or materials which have been or are
still to be imported (whether by the supplier or his subcontractors) and
which costs are inclusive of the costs abroad, plus freight and other
direct importation costs such as landing costs, dock dues, import duty,
sales duty or other similar tax or duty at the South African place of
entry as well as transportation and handling charges to the factory in
the Republic where the supplies covered by the bid will be
manufactured.
1.17 “Local content” means that portion of the bidding price which is not
included in the imported content provided that local manufacture does
take place.
1.18 “Manufacture” means the production of products in a factory using
labour, materials, components and machinery and includes other
related value-adding activities.
1.19 “Order” means an official written order issued for the supply of goods
or works or the rendering of a service.
1.20 “Project site,” where applicable, means the place indicated in bidding
documents.
1.21 “Purchaser” means the organization purchasing the goods.
1.22 “Republic” means the Republic of South Africa.
1.23 “SCC” means the Special Conditions of Contract.
1.24 “Services” means those functional services ancillary to the supply of
the goods, such as transportation and any other incidental services,
such as installation, commissioning, provision of technical assistance,
training, catering, gardening, security, maintenance and other such
obligations of the supplier covered under the contract.
1.25 “Written” or “in writing” means handwritten in ink or any form of
electronic or mechanical writing.
2. Application 2.1 These general conditions are applicable to all bids, contracts and orders
including bids for functional and professional services, sales, hiring,
letting and the granting or acquiring of rights, but excluding
immovable property, unless otherwise indicated in the bidding
documents.
2.2 Where applicable, special conditions of contract are also laid down to
cover specific supplies, services or works.
2.3 Where such special conditions of contract are in conflict with these
general conditions, the special conditions shall apply.
3. General 3.1 Unless otherwise indicated in the bidding documents, the purchaser
shall not be liable for any expense incurred in the preparation and
submission of a bid. Where applicable a non-refundable fee for
documents may be charged.
3.2 With certain exceptions, invitations to bid are only published in the
also be applicable to any other enterprise or any partner, manager,
director or other person who wholly or partly exercises or exercised or
may exercise control over the enterprise of the first-mentioned person,
and with which enterprise or person the first-mentioned person, is or was
in the opinion of the Accounting Officer / Authority actively associated.
23.6 If a restriction is imposed, the purchaser must, within five (5) working
days of such imposition, furnish the National Treasury, with the
following information:
(i) the name and address of the supplier and / or person restricted by the
purchaser;
(ii) the date of commencement of the restriction
(iii) the period of restriction; and
(iv) the reasons for the restriction.
These details will be loaded in the National Treasury’s central database
of suppliers or persons prohibited from doing business with the public
sector.
23.7 If a court of law convicts a person of an offence as contemplated in
sections 12 or 13 of the Prevention and Combating of Corrupt Activities
Act, No. , the court may also rule that such person’s name be
endorsed on the Register for Tender Defaulters. When a person’s name
has been endorsed on the Register, the person will be prohibited from
doing business with the public sector for a period not less than five years
and not more than 10 years. The National Treasury is empowered to
determine the period of restriction and each case will be dealt with on its
own merits. According to section 32 of the Act the Register must be
open to the public. The Register can be perused on the National Treasury
website.
24. Anti-dumping 24.1 When, after the date of bid, provisional payments are required, or antiand countervailing dumping or countervailing duties are imposed, or the amount of a
duties and rights provisional payment or anti-dumping or countervailing right is
increased in respect of any dumped or subsidized import, the State is
not liable for any amount so required or imposed, or for the amount of
any such increase. When, after the said date, such a provisional
payment is no longer required or any such anti-dumping or
countervailing right is abolished, or where the amount of such
provisional payment or any such right is reduced, any such favourable
difference shall on demand be paid forthwith by the contractor to the
State or the State may deduct such amounts from moneys (if any)
which may otherwise be due to the contractor in regard to supplies or
services which he delivered or rendered, or is to deliver or render in
terms of the contract or any other contract or any other amount which
may be due to him
25. Force 25.1 Notwithstanding the provisions of GCC Clauses 22 and 23, the
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: IITPSA Membership, ISO 27001 (Information Security Management), ISO 20000 (IT Service Management), CISSP
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
SBD-4.pdf
SBD 6.1 IN TERMS OF PPR2022.docx
ICT Final spec secritary 27May2026.pdf
REVISED SBD1.docx
General Conditions of Contract - July 2010.pdf
To download these documents and access AI-powered analysis, visit the main tender page.
Organization
National Agricultural Marketing CouncilContact Person
Tsietsi Radebe
Phone
012-341-2430
[email protected]
Website
www.namc.co.za/
Address
Hillcrest Office Park, 177 Dyer Rd, Hillcrest, Pretoria, 0083, South Africa
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
6
Last checked
02 Jun 2026
AI status
Not enhanced
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Key Personnel
Data conflicts
None detected
Hillcrest Office Park, 177 Dyer Rd, Hillcrest, Pretoria, 0083, South Africa
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