Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Bid(Open-Tender)
Delivery Location
145 Western Service Road - Woodmead - Sandton - 2191
Organization Type
GOVERNMENT
Published
05 Jun 2026
OCDS Reference
ocds-9t57fa-158265
The mhsc seeks a service provider for a 62-month hosted pabx solution with microsoft teams telephony integration, voip capability, and desktop instruments. Open-tender RFB process; online briefing available. Suitable for ICT and telecoms suppliers with relevant expertise.
Important Dates
Source: MHSC_009_2026_2027.pdf (TENDER){"closingDate":"01 July 2026","closingTime":"11h00","briefingSession":"{\"date\":null,\"time\":\"14:00 pm\",\"venue\":null,\"is_compulsory\":false}"}
Contact Information
Source: MHSC_009_2026_2027.pdf (TENDER){"name":"MS Teams","email":"[email protected]","phone":null,"department":"of Mineral and Petroleum Resources (DMPR) on mine health and safety","address":"al and"}
Submission Guidelines
Source: MHSC_009_2026_2027.pdf (TENDER)Returnable Documents: Submission of fully completed Invitation to Bid (SBD 1) Comply Do Not comply, Fully completed SBD 6.1 (Preference Claim Form), Comply Do Not comply, Bidder must complete the detailed pricing Schedule (SBD Comply Do Not comply, solution (CV stating number of years of experience must be attached), o VoIP PABX experience less than 1 year or no CV = 0 points
Evaluation Criteria
Source: MHSC_009_2026_2027.pdf (TENDER)Unable to extract eligibility criteria
Technical Specifications
Source: MHSC_009_2026_2027.pdf (TENDER)1.1 Introduction to the mine health and safety council
The Mine Health and Safety Council (MHSC) is a national public entity (Schedule 3A) established in
terms of the Mine Health and Safety Act, No. , as amended. The MHSC is mandated to advise
the Minister of the Department of Mineral and Petroleum Resources (DMPR) on mine health and safety
(MHS) issues in the mining industry, relating to the development and implementation of the MHSC annual
MHS research programme, reviewing and development of MHS legislation and dissemination
(knowledge and technology transfer) of MHSC research outcomes to improve MHS conditions in the
South African Mining Industry (SAMI).
MHSC requires a modern, cloud-based telephony solution that integrates natively with Microsoft Teams,
provides VoIP capabilities, and includes physical telephone instruments for office use.
2. Part a: the contract
2.1 Context of this procurement
The Mine Health and Safety Council requires a suitable and qualified service provider to provide a
comprehensive hosted PABX solution for 74 users for 62 months, with:
port.
sovereignty).
information (ELIN support).
2.2 Contract period
The duration of the project is expected to take a period of sixty-two (62) months. Two (2) months is for
implementation and commissioning followed by sixty (60) months of post implementation support and
maintenance.
2.3 Detailed specifications/scope of work
The appointed service provider will deliver a complete hosted PABX solution including but not limited to:
2.3.1 Solution Architecture
Operator Connect.
region or local data centre) or on-premise at MHSC’s new office. The SBC must be redundant
(active-passive or active-active).
2.3.2 Devices & Instruments
o Colour display, PoE, gigabit pass-through, headset port (RJ9/USB).
o Support for hot desking, BLF, call park.
2.3.3 Number Porting
2.3.4 Network & Power Resilience
2.3.5 Call Features & Compliance
consent announcement).
registered location (ELIN) to PSAP.
policy (max 12 months unless legal requirement).
2.3.6 Testing & Acceptance
2.3.7 Training
call forwarding.
changes, reporting, troubleshooting.
format (for key personnel), including quick reference cards and detailed step-by-step
instructions.
2.3.8 Support & Maintenance
resolution).
2.4 Expected reseach outcomes
The service provider is expected to deliver:
2.4.1 Fully functional hosted PABX with MS Teams integration.
2.4.2 Network readiness report.
2.4.3 Number porting completion certificate.
2.4.4 SBC and SIP trunk documentation (provider, redundancy model, location).
2.4.5 Load-shedding resilience plan (UPS runtime, battery maintenance schedule).
2.4.6 Emergency call handling procedure (test call log).
2.4.7 POPIA compliance pack (DPA, retention policy).
2.4.8 Call recording solution (if required).
2.4.9 User and admin training manuals (video + PDF) and printed quick reference guides.
2.4.10 Monthly usage and QoS reports (MOS, jitter, latency, packet loss).
2.4.11 SLA performance report (uptime, incident response/restore).
2.4.12 Disaster recovery test results (quarterly).
2.4.13 Demonstration of the telephone solution prior to award and after implementation.
2.4.14 As-deployed architecture diagram and system configuration documentation – including
network topology, SBC configuration, SIP trunk settings, call routing rules, auto-attendant logic,
and all device provisioning templates. This must be updated whenever a change is made.
3. Part b: the pricing
Pricing instructions
1. Applicable currency: All prices shall be quoted in South African Rand (R).
2. Completion of pricing schedule: Bidders shall complete the pricing schedule in full, inserting
all the information required therein.
3. Price Quotation Basis: total prices quoted must be inclusive of all applicable taxes including
VAT, less all unconditional discounts, plus all costs to deliver the services and/or goods. Where
imported goods/services are to be used, and pricing is subject to exchange rate fluctuations,
the exchange currency against the Rand must be stipulated, as well as the exchange rate at
the time of bidding. The portion of the bid price subject to exchange rate fluctuations must be
stated.
4. Submission of pricing: bidders must submit their pricing proposals with the technical proposal.
The pricing folder must be clearly labelled as such.
BID PRICE SCHEDULE (SBD 3.1 Firm Unit Prices)
The following Schedule of Prices must be completed by the Tenderer. The total price must include
everything necessary to complete the terms of the Specifications or scope of work.
Bidders must only quote as per the table below. Price must be in SA rand and Vat Inclusive and fixed for the duration of
the project.
Description/ Projects Frequency Unit / Once off Monthly Year 1 Year 2 Year 3 Year 4 Year 5 Total (Incl
hourly (Incl Vat) price (Incl Vat) (Incl Vat) (Incl Vat) (Incl Vat) (Incl Vat) Vat)
price (Incl (Incl Vat)
Vat)
Once-off installation (incl. Once off R R R
SBC setup, network
assessment, number
porting, device config,
Teams integration)
Hosted PABX platform (per Annually R R R R R R R R
user or flat)
SIP trunk Annually R R R R R R R R
(channels/capacity)
SBC rental (virtual or Annually R R R R R R R R
physical)
Desktop telephone rental Annually R R R R R R R R
(74 units)
Headset rental (74 units) Annually R R R R R R R R
Support & maintenance Annually / R R R R R R R R R
(Monday to Friday 07:00 – Monthly
17:00) (as and when
required with the
maximum of 20 hours a
month)
R
Sub total
VAT (15%) r
Grand total r
The grand total as per the above will be utilized for the price and specific goals evaluation. The call charges rates per minute / second
billing (variable charge) must be submitted as part of the proposal and will form part of the contract price.
TOTAL BID PRICE (VAT Inclusive): R..........................................................
Prices quoted are fully inclusive of all costs including applicable taxes and disbursements
and other overheads. (Please note that all prices quoted should be inclusive of Value Added
Tax (VAT) for the duration of the contract. Where applicable the price should include Supply,
Delivery, Maintenance, and any other costs relating to this bid.
Price changes whether because of CPI, PPI, industry extensions or expansions will be allowed
in terms of the signed contract by both parties.)
4. Part c: bid selection process
4.1 Bid preparation and submission
4.1.1 Number of bid documents: 1 X Original and 2 X copies of the same original (Hard
copies) – Three.
4.1.2 Number of bid documents: 1 X (Electronic Copy) of the original document in PDF
(USB) – One.
4.1.3 Number of Bid documents: 1 X pricing proposal (Hard copy) – One.
NB: Both technical proposal and pricing proposal must be submitted separately (two
envelope system).
A digital version on USB containing the bid document and all other supporting
documents (fully submitted bid proposal with its attachments) must be provided of
all tender documentation within the bid envelope. These serve as the original sets
of bid documents and form part of the contract.
4.2 Bid closing
4.2.1 There shall be no public opening by the MHSC of the bids received.
4.2.2 There shall be no discussions with any enterprise until evaluation and
adjudication of the proposal has been complete.
4.2.3 Any subsequent discussions shall be at the discretion of MHSC. Unless specifically
provided for in the proposal document, bids submitted by means of telegram, telex,
facsimile or similar means shall not be considered by MHSC.
4.2.4 All bids shall close on the specified date and time as stipulated in the bid document.
4.2.5 Bids received after closing time and date will be classified as LATE and will not be
considered.
4.2.6 Bids submitted in any other manner other than the specified address (tender
box) shall not be accepted.
4.3 Administrative compliance (returnable documents)
Administrative compliance/responsiveness will be tested based on returnable documents
submitted and signatures on the Bid documents.
At this stage the verification is to review bid responses for purposes of assessing compliance
and governance with RFB requirements, whereby a bidder will be disqualified if they do not
fully comply, it must be determined what documents are required to be returned by Bidders.
Bids will be verified for compliance with the procedural requirements of the bid, which entails
the completion and/or submission of the returnable documents and schedules specified in
the Returnable Documents and Schedules Checklist below. No award will be done without
complete provision of returnable documents and any schedules.
Returnable documents are categorized as follows:
Submission of fully completed Invitation to Bid (SBD 1) Comply Do Not comply
Substantiation: The bidder must submit the fully completed and signed SBD1 (Invitation to Bid)
Fully completed and signed Bidders’ Disclosure form (SBD Comply Do Not comply
4)
Substantiation: The bidder must submit the fully completed and signed Bidders Disclosure
(Sbd 4)
Fully completed SBD 6.1 (Preference Claim Form), Comply Do Not comply
Substantiation: The bidder must submit the fully completed preference claim form, points must be
correctly claimed and the points for the specific goals must be supported by a valid B-BBEE
certificate or a certified sworn affidavit. Bidders should ensure the points are correctly claimed for the
specific goals and information is captured correctly and information is true. False information may
result in the bid being disqualified.
Bidder must complete the detailed pricing Schedule (SBD Comply Do Not comply
3)
Substantiation: The bidder must submit and attach to the bid response fully completed pricing
Schedule (SBD 3)
The recommended bidder, where applicable, will be requested to sign and complete
the SBD 7 contract form upon award.
Submission of fully completed Contract Form (where Comply Do Not
applicable) comply
Substantiation: The bidder must submit and attach the fully completed and signed and
initialled SBD 7 (Contract form)
4.4 Mandatory compliance – central supplier database
Bidders are required to be registered on the Central Supplier Database (CSD) of National
Treasury prior to submitting their bid (open tenders). Failure to being registered on the CSD
and failure to submit the requested proof of registration on CSD information will lead to
disqualification. (Please provide proof of registration on the Central Supplier Database). Only
suppliers who are registered with the Central Supplier Database (CSD) will be considered for
this bid. Bidders who are not registered on CSD, will be disqualified.
4.5 Mandatory compliance – tax status verification
Bidders are required to submit their tax compliance status with their bid in the form of a Tax
Verification PIN from SARS or CSD supplier number which must be captured in the SBD 1.
MHSC only conducts business with bidders whose tax matters are in order. Failure to comply in
terms of tax obligations will render your bid non-responsive and disqualified. It is the responsibility
of the bidder to ensure they are tax compliant at time of submitting their response.
4.6 Protection of personal information act, (popia)
MHSC adheres to the Protection of Personal Information Act, (POPIA) requirements
regarding personal information which came into effect 1 July 2021. As MHSC, we are committed
to protecting your privacy and ensuring that personal information collected is used properly,
lawfully, and transparently.
4.7 Occupational health and safety
The service provider acknowledges that he is fully aware of the provisions of the Mine Health and
Safety Act .MHSC promotes a culture of occupational health and safety in the mining
industry. The service provider acknowledges that he is fully aware of the provisions of the OHS
Act and that he is an employer in his own right with duties and responsibilities as
prescribed in the Act.
5. Part d: bid evaluation process
The evaluation process will be conducted in various stages. To move to the next stage of evaluation,
the previous stage of evaluation must have been fully complied with.
5.1 Evaluation process
The evaluation process will comprise of the following phases:
5.1.1 Mandatory evaluation phase 1
A company must be a certified partner of the proposed telephone solution brand / Original Equipment
Manufacturer.
Description Comply Not Comply
Criteria 1 – Original Equipment Manufacturer
The service provider must provide a valid Original Equipment Manufacturer
(OEM) Accreditation certificate or Letter for the proposed hosted PABX
telephone solution it intends to deploy. Where the service provider is an OEM
of the proposed solution, they must give proof of OEM status.
(Provide a valid letter or certificate from the OEM, or proof of OEM status,
or manufacturing license)
Criteria 2 – ICASA Compliance
The service provider must provide proof of ICASA license for
telecommunication services (if providing SIP trunking) or partnership with an
ICASA-licensed operator.
(Provide a valid ICASA license or partnership agreement if applicable)
Criteria 3 – POPIA Readiness
The service provider must provide signed POPIA compliance statement and
data processing agreement template. The template will be provided by MHSC.
5.1.2 Functionality/technical evaluation phase 2
For the proposal to be considered for the next level of evaluation, bidders must score minimum of 70%
overall in the below technical/functional evaluation criteria in order to progress to the next evaluation
phase.
The tender will be evaluated in accordance with PPPFA in line with the following functional criteria on
80/20 principle.
NO criteria weighting
1. 15
REFERENCE LETTERS - from organizations where previous implementation,
maintenance and support of a comprehensive hosted PABX solution with
NO criteria weighting
Microsoft Teams integration (or equivalent VoIP) was conducted. Letters must be
signed, on valid letterhead, with contactable details, and must confirm similar
services rendered within five (5) years from the date of closure of this tender:
o 5 or more reference letters that comply with all requirements above = 5 points
o 4 reference letters that comply with all requirements above = 4 points
o 3 reference letters that comply with all requirements above = 3 points
o 2 reference letters that comply with all requirements above = 2 points
o 1 reference letter that comply with all requirements above = 1 point
o No reference letters or letters that do not comply with all requirements above
= 0 points
2. AT LEAST ONE TEAM MEMBER HAS EXPERIENCE - in implementing, 35
supporting and maintaining a comprehensive and robust hosted VoIP PABX
solution (CV stating number of years of experience must be attached):
o VoIP PABX experience of 5 years or more = 5 points
o VoIP PABX experience of 4 years but less than 5 years = 4 points
o VoIP PABX experience of 3 years but less than 4 years = 3 points
o VoIP PABX experience of 2 years but less than 3 years = 2 points
o VoIP PABX experience of 1 year but less than 2 years = 1 point
o VoIP PABX experience less than 1 year or no CV = 0 points
3. TEAM CERTIFICATION – At least one team member holds a Microsoft Teams 30
Voice certification (MS-700) or equivalent VoIP PABX certification (Certificate or
transcripts must be attached):
NO criteria weighting
o Microsoft Teams Voice certification (MS-700) or equivalent VoIP PABX
certification = 5 points
o No Microsoft Teams Voice certification (MS-700) or equivalent VoIP PABX
certification = 0 points
4. 20 PROJECT PLAN – Must include clear activities, timelines, milestones, resource
allocation, risk matrix (specifically covering number porting delays, SBC failover),
and costing:
o Full project plan with all elements (activities, timelines, milestones, resources,
risk matrix, and costing) = 5 points
o Project plan missing one element = 3 points
o Project plan missing two elements = 1 points
o No project plan or project plan missing more than two elements = 0 points
Grand total 100
For the proposal to be considered for the next level of evaluation, bidders must score minimum of
70% overall.
5.2.2 Price and preference (specific goals) evaluation phase 3
the bid pricing requirements. Qualifying bids are ranked on price and specific goals
points claimed in the following manner:
(i) Price - with the lowest priced bid receiving the highest price score as set out in the
Preferential Procurement Regulations 2022.
(ii) Preference - preference points are allocated in accordance with the Preferential
Procurement Policy Framework Act (Act ) and its Regulations 2022 as claimed in the
specific goals claim form (SBD 6.1) are added to the price ranking scores. The points for
specific goals must be supported by a valid B-BBEE certificate or certified sworn affidavit.
A maximum of 80 points will be allocated for price on the following basis:
Quality Management
Source: MHSC_009_2026_2027.pdfregion or local data centre) or on-premise at MHSC’s new office. The SBC must be redundant
(active-passive or active-active).
2.3.2 Devices & Instruments
o Colour display, PoE, gigabit pass-through, headset port (RJ9/USB).
o Support for hot desking, BLF, call park.
2.3.3 Number Porting
2.3.4 Network & Power Resilience
2.3.5 Call Features & Compliance
consent announcement).
registered location (ELIN) to PSAP.
policy (max 12 months unless legal requirement).
2.3.6 Testing & Acceptance
2.3.7 Training
call forwarding.
changes, reporting, troubleshooting.
format (for key personnel), including quick reference cards and detailed step-by-step
instructions.
2.3.8 Support & Maintenance
resolution).
2.4 Expected reseach outcomes
schedules must be completed in full. Should the total bid prices differ, or calculation errors be
identified, the one indicated on the price schedule shall be considered the correct price.
viii. Any bidder who has reasons to believe that the bid specification is based on a specific brand must
inform the MHSC before bid closing date.
ix. No service will be rendered, or goods delivered before an official MHSC Purchase Order has been
issued.
x. All questions regarding this bid must be forwarded to the designated email address within at least
24 hours after the bid has been issued.
xi. It is the responsibility of the bidder to ensure that its response reaches MHSC on or before the
closing date and time of the bid.
xii. The MHSC shall evaluate each responsive submission in terms of the method of evaluation stated
in the bid document.
xiii. if the MHSC amends this bid, the amendment will be publicized as the case maybe on the platforms
which the bid was published. No oral amendments by any person will be considered or
acknowledged.
xiv. The MHSC reserves the right to carry out site inspections or call for supporting documentation to
confirm any information provided by a Bidder in its bid. xv. Bidders may not make any alterations
or additions to the content of this bid document, except to comply with the instructions issued by
the MHSC.
Nb: please note that bid responses must be deposited in the tender box as bid
Pricing Schedule
Source: MHSC_009_2026_2027.pdf1. Applicable currency: All prices shall be quoted in South African Rand (R).
2. Completion of pricing schedule: Bidders shall complete the pricing schedule in full, inserting
all the information required therein.
3. Price Quotation Basis: total prices quoted must be inclusive of all applicable taxes including
imported goods/services are to be used, and pricing is subject to exchange rate fluctuations,
the exchange currency against the Rand must be stipulated, as well as the exchange rate at
the time of bidding. The portion of the bid price subject to exchange rate fluctuations must be
stated.
4. Submission of pricing: bidders must submit their pricing proposals with the technical proposal.
BID PRICE SCHEDULE (SBD 3.1 Firm Unit Prices)
in terms of the signed contract by both parties.)
4. Part c: bid selection process
4.1 Bid preparation and submission
4.1.1 Number of bid documents: 1 X Original and 2 X copies of the same original (Hard
copies) – Three.
4.1.2 Number of bid documents: 1 X (Electronic Copy) of the original document in PDF
(USB) – One.
4.1.3 Number of Bid documents: 1 X pricing proposal (Hard copy) – One.
NB: Both technical proposal and pricing proposal must be submitted separately (two
envelope system).
Submission of fully completed Invitation to Bid (SBD 1) Comply Do Not comply
Substantiation: The bidder must submit the fully completed and signed SBD1 (Invitation to Bid)
Fully completed and signed Bidders’ Disclosure form (SBD Comply Do Not comply
4)
Substantiation: The bidder must submit the fully completed and signed Bidders Disclosure
(Sbd 4)
Fully completed SBD 6.1 (Preference Claim Form), Comply Do Not comply
Substantiation: The bidder must submit the fully completed preference claim form, points must be
correctly claimed and the points for the specific goals must be supported by a valid B-BBEE
certificate or a certified sworn affidavit. Bidders should ensure the points are correctly claimed for the
specific goals and information is captured correctly and information is true. False information may
result in the bid being disqualified.
Bidder must complete the detailed pricing Schedule (SBD Comply Do Not comply
3)
Substantiation: The bidder must submit and attach to the bid response fully completed pricing
Schedule (SBD 3)
5.1.1 Mandatory evaluation phase 1
70% overall.
5.2.2 Price and preference (specific goals) evaluation phase 3
the bid pricing requirements. Qualifying bids are ranked on price and specific goals
points claimed in the following manner:
(i) Price - with the lowest priced bid receiving the highest price score as set out in the
Preferential Procurement Regulations 2022.
(ii) Preference - preference points are allocated in accordance with the Preferential
Procurement Policy Framework Act (Act ) and its Regulations 2022 as claimed in the
specific goals claim form (SBD 6.1) are added to the price ranking scores. The points for
specific goals must be supported by a valid B-BBEE certificate or certified sworn affidavit.
A maximum of 80 points will be allocated for price on the following basis:
80/20
Pt−Pmin⬚
Ps=80(1− ) Type equation here.
Pmin⬚
Where;
Ps = Points scored for price of tender under consideration
Pt = Price of tender under consideration
Pmin = Price of lowest acceptable tender
A maximum of 20 points will be allocated for specific goals on the following basis:
system in line with the specific goals of the RFQ as outlined in SBD
6.1.
6. Part e: bid conditions
6.1 Conditions and instruction to the bidder
a) Response preparation costs: MHSC is NOT liable for any costs incurred by a bidder in the process
of responding to this Bid Invitation, including on-site presentations.
b) Counter Conditions: MHSC. draws bidders’ attention that amendments to any of the Bid Conditions
or setting of counter conditions by bidders will result in the invalidation of such bids.
c) Collusion, Fraud and corruption: Any effort by Bidder/s to influence evaluation, comparisons, or
award decisions in any manner will result in the rejection and disqualification of the bidder
concerned.
d) Cancellation prior to awarding: MHSC reserves the right to withdraw and cancel the Bid Invitation
prior to making an award. The cancellation grounds include insufficient funds, where the award price
is outside of the objective determined fair market-related price range or any process impropriety.
e) Fronting: MHSC, in ensuring that bidders conduct themselves in an honest manner will, as part of
the bid evaluation processes where applicable, conduct or initiate the necessary
enquiries/investigations to determine the accuracy of the representation made in the bid documents.
Compliance Requirements
Source: MHSC_009_2026_2027.pdf (TENDER)tax compliance status with their bid in the form of a Tax
Tax Compliance Status
Tax compliance status system pin code from the south african revenue service (SARS) and if not
Tax compliance requirements
Tax compliance status (tcs) pin may be made via e-filing through the
Tcs pin is available but the bidder is registered on the central supplier
Csd number
Csd number must be provided
Central supplier database
Central Supplier Database (CSD) of National
Central Supplier Database)
Central Supplier Database (CSD) will be considered for
Central Supplier Database (CSD)
Central supplier database (csd), a csd number must be provided
completion certificate
Submission of fully completed Invitation to Bid (SBD 1) Comply Do Not comply
Fully completed SBD 6.1 (Preference Claim Form), Comply Do Not comply
6.12 Reasons for disqualification
Bidder must complete the detailed pricing Schedule (SBD Comply Do Not comply
4.4 Mandatory compliance – central supplier database
Bidders are required to be registered on the Central Supplier Database (CSD) of National
solution (CV stating number of years of experience must be attached)
o VoIP PABX experience less than 1 year or no CV = 0 points
and other overheads. (Please note that all prices quoted should be inclusive of Value Added
Points Allocation: 80 points
B-BBEE Details: ly completed Invitation to Bid (SBD 1) Comply Do Not comply
Substantiation: The bidder must submit the fully completed and signed SBD1 (Invitation to Bid)
Fully completed and signed Bidders’ Disclosure form (SBD Comply Do Not comply
4)
Substantiation: The bidder must submit the fully completed and signed Bidders Disclosure
(Sbd 4)
Fully completed SBD 6.1 (Preference Claim Form), Comply Do Not comply
Substantiation: The bidder must submit the fully completed preference claim form, points must be
correctly claimed and the points for the specific goals must be supported by a valid B-BBEE
certificate or a certified sworn affidavit. Bidders should ensure the points are correctly claimed for the
specific goals and information is captured correctly and information is true. False information may
result in the bid being disqualified.
Bidder must complete the detailed pricing Schedule (SBD Comply Do Not comply
3)
Substantiation: The bidder must submit and attach to the bid response fully completed pricing
Schedule (SBD 3)
The recommended bidder, where applicable, will be requested to sign and complete
the SBD 7 contract form upon award.
Submission of fully completed Contract Form (where Comply Do Not
applicable) comply
Substantiation: The bidder must submit and attach the fully completed and signed and
initialled SBD 7 (Contract form)
4.4 Mandatory compliance – central supplier database
Bidders are required to be registered on the Central Supplier Database (CSD) of National
Treasury prior to submitting their bid (open tenders). Failure to being registered on the CSD
and failure to submit the requested proof of registration on CSD information will lead to
disqualification. (Please provide proof of registration on the Central Supplier Dat
Health & Safety
Source: MHSC_009_2026_2027.pdfSupply Chain Management [email protected]
1. Introduction
1.1 Introduction to the mine health and safety council
The Mine Health and Safety Council (MHSC) is a national public entity (Schedule 3A) established in
terms of the Mine Health and Safety Act, No. , as amended. The MHSC is mandated to advise
the Minister of the Department of Mineral and Petroleum Resources (DMPR) on mine health and safety
(MHS) issues in the mining industry, relating to the development and implementation of the MHSC annual
comprehensive hosted PABX solution for 74 users for 62 months, with:
port.
sovereignty).
information (ELIN support).
2.2 Contract period
The duration of the project is expected to take a period of sixty-two (62) months. Two (2) months is for
implementation and commissioning followed by sixty (60) months of post implementation support and
maintenance.
2.3 Detailed specifications/scope of work
2.4.1 Fully functional hosted PABX with MS Teams integration.
2.4.2 Network readiness report.
2.4.3 Number porting completion certificate.
2.4.4 SBC and SIP trunk documentation (provider, redundancy model, location).
2.4.5 Load-shedding resilience plan (UPS runtime, battery maintenance schedule).
2.4.6 Emergency call handling procedure (test call log).
2.4.7 POPIA compliance pack (DPA, retention policy).
2.4.8 Call recording solution (if required).
2.4.9 User and admin training manuals (video + PDF) and printed quick reference guides.
2.4.10 Monthly usage and QoS reports (MOS, jitter, latency, packet loss).
2.4.11 SLA performance report (uptime, incident response/restore).
2.4.12 Disaster recovery test results (quarterly).
2.4.13 Demonstration of the telephone solution prior to award and after implementation.
2.4.14 As-deployed architecture diagram and system configuration documentation – including
network topology, SBC configuration, SIP trunk settings, call routing rules, auto-attendant logic,
and all device provisioning templates. This must be updated whenever a change is made.
3. Part b: the pricing
terms of tax obligations will render your bid non-responsive and disqualified. It is the responsibility
of the bidder to ensure they are tax compliant at time of submitting their response.
4.6 Protection of personal information act, (popia)
MHSC adheres to the Protection of Personal Information Act, (POPIA) requirements
regarding personal information which came into effect 1 July 2021. As MHSC, we are committed
to protecting your privacy and ensuring that personal information collected is used properly,
lawfully, and transparently.
4.7 Occupational health and safety
a) Due to changed circumstances, there is no longer a need for the services specified in this
bid.
b) Funds are no longer available to cover the total envisaged expenditure for the project.
c) No bids meet the required specifications.
d) There is a material irregularity in the bid process.
6.9 Financial payment
Payment will be made in accordance with section 38(1)(f) and 76(4)(b) of the PFMA and Treasury
Regulations 8.2.3 (within 30 days from receipt of invoice after completion of deliverables).
6.10 Due diligence
Where circumstances justifies it, MHSC reserves the right to conduct due diligence (interviews,
samples, presentations, site visits) with shortlisted bidders who meet the minimum qualifying score on
the functionality phase evaluation criteria, whereby bidders will present further information or provide
further proof to the evaluation committee. In these cases, MHSC may provide the areas of concern to
the short-listed bidders to address in their presentations.
6.11 Bid award
Awarding of tenders will be published on the National Treasury e-tender portal and MHSC’ website.
bid requirements and may take place without prior notice to the bidder:
will apply).
document.
employee.
NB: it is the responsibility of the bidder to ensure the bid response is fully completed and signed
and all required documents are valid and submitted upon closing date. The bidder should
ensure that the tender register is also signed when submitting their bid at the tender box.
7. Part f: standard bidding documents
Contractual Terms
Source: MHSC_009_2026_2027.pdfassociates do not warrant its accuracy or completeness. To the extent that MHSC is permitted by
law, MHSC will not be liable for any claim whatsoever and how so ever arising (including, without
limitation, any claim in contract, negligence or otherwise) for any incorrect or misleading information
contained in this document due to any misinterpretation of this document. MHSC makes no
representation, warranty, assurance, guarantee or endorsements to any provider/bidder concerning
the document, whether regarding its accuracy, completeness or otherwise and MHSC shall have no
liability towards the responding service providers or any other party in connection therewith.
6.3 Conditions and undertakings by bidder
duplicated. MHSC will accept NO liability regarding anything arising from the fact that pages are
missing or duplicated.
Categories
Request for Bid(Open-Tender)
145 Western Service Road - Woodmead - Sandton - 2191
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: IITPSA Membership, ISO 27001 (Information Security Management), ISO 20000 (IT Service Management), CISSP
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
MHSC_009_2026_2027.pdf
Analysis completed but response format was invalid
To download these documents and access AI-powered analysis, visit the main tender page.
Date & Time
Wednesday, 01 July 2026 - 11:00
Venue
Online / Virtual
05 Jun
2026
Tender Published
Tender was published
01 Jul
2026
Closing Date
Tender closing date
Organization
Mine Health and Safety CouncilContact Person
SCM Office
Phone
011-656-1797
[email protected]
Address
145 Western Service Road - Woodmead - Sandton - 2191
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
The Department of Health leads national health policy and supports provincial health systems across South Africa.
Key Personnel
Median Estimate
R 3 421 969
Range
Based on 9 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Get deep intelligence on Information service activities. Unlock full pricing strategies, bid frequency, and historical win rates.
Learn how to submit a winning bid with these related articles
Win consulting, legal, accounting, and engineering service contracts with government. Learn registration requirements and proposal strategies.
Win government insurance, banking, actuarial, and financial consulting contracts. FSCA licensing requirements and tender strategies.
Master the art of the consulting bid. How to structure your methodology, price your services competitively, and score maximum evaluation points.
A professional guide for law firms to join the provincial and municipal legal panels in Gauteng, covering compliance, specialization, and bidding.
💡 Want more tendering tips and strategies?
Explore Our Blog