Ticket agent services for the south african state theatre (12-Month contract)

• Closing date: 25 June 2026 at 11:00 AM.
• Enquiry/Clarification deadline: 23 June 2026 at 16:00.
• No compulsory briefing session.

• SCM Office contact: Phone 012-392-4019, Email [email protected].
• Submission email: [email protected].
• Delivery address: 320 Pretorius Street, Pretoria 0001.
• SAST Information Officer: Shane Maja ([email protected], 012 392 4000 / 4283).
• Deputy Information Officer: Shiraz Ahmed ([email protected], 012 392 4000).

• Submit bid documents via email to [email protected] by 25 June 2026 at 11:00 AM. Late submissions will not be considered.
• The email subject line must clearly indicate the RFQ number (SAST/RFQ/2025/289).
• Use official forms provided (SBD 1, SBD 4, SBD 6.1) – do not retype them.
• Bids must be submitted in English.
• Physical delivery address (if applicable): 320 Pretorius Street, Pretoria 0001.
• Quoted prices must remain valid for 120 days after the closing date.
• Inconsistent or incomplete submissions may result in disqualification.
• No canvassing of SAST officials between closing date and award.

• Evaluation is in three phases:

1. SCM Administrative compliance: Check completeness of required documents.

2. Mandatory Requirements: Must submit three reference letters for similar work done within the last 5 years.

3. Price and Specific Goals: Scored using the 80/20 preference point system (80 points for price, 20 points for specific goals).

• Specific goals points are awarded for:
• Exempted Micro Enterprise / Qualifying Small Enterprise (4 points).
• Minimum 25% Black Ownership (4 points).
• 100% Female Ownership (4 points).
• 100% Black Youth Ownership (4 points).
• Minimum 25% People Living with Disabilities ownership (4 points).
• The bidder scoring the highest total points will be awarded the contract.
• Inconsistent information may result in zero points for applicable goals.

• Scope: Provision of Ticket Agent Services for 12 months.
• Required services: Comprehensive ticketing solution including:
• Ticketing platform.
• Processing of cash and card transactions.
• Financial reporting and revenue tracking.
• Customer support.
• Real-time sales data and marketing insights for event managers.
• Projections for 2025 (basis for quotations):
• Total Complimentary Tickets: 60,299.
• Cash Sales: R3,850,000.
• Card Sales: R10,500,000.
• Total Sales: R14,400,000.
• Bidders must submit a detailed cost estimate for the 12-month period based on these projections.
• All estimates must be on the bidder’s official company letterhead.

• SAST intends to appoint a qualified and experienced ticketing agent.
• SAST reserves the right to conduct site visits at bidder’s corporate offices or client sites.
• SAST may consider past professional conduct and experiences with the bidder over the last 5 years.

• The supplier must not disclose contract documents or information without the purchaser’s prior written consent.
• The purchaser may inspect the supplier’s records and have them audited.

• All prices must be inclusive of VAT.
• Quoted prices must remain valid for 120 days from the closing date.
• No variations to accepted quotes are allowed without prior written approval from SAST.
• Bidders must specify if rates are firm for the full project period.
• If rates are not firm, provide details of the basis for adjustments (e.g., Consumer Price Index).
• All costs (e.g., delivery) are considered part of the total quotation during evaluation.
• Submit an official quote on company letterhead.

• Mandatory documents to submit:
• Proof of registration on the National Treasury Central Supplier Database (CSD) with registration number (MAAA).
• Completed and signed SBD 1 (Request for Invitation).
• Completed and signed SBD 4 (Bidder’s Declaration).
• Completed and signed SBD 6.1 (Preference Points Claim Form) if claiming points.
• Company Registration (CIPC) Documents (CK document).
• Certified ID copies of directors listed on the company registration document.
• Valid SARS Tax Compliance Status (TCS) PIN or CSD number.
• Valid B-BBEE Certificate or Sworn Affidavit (certified copies required for points claimed).
• Certified Share Certificate.
• Completed and signed SAST POPIA Consent Form.
• Initialed and signed General Conditions of Contract (GCC).
• Foreign suppliers with no local registered entity are exempt from CSD registration.
• Bidders in the service of the state or with state employees as directors/members are disqualified.

• The bidder warrants that all employees (including contractors) are covered under the Compensation for Occupational Injuries and Diseases Act.
• SAST reserves the right to request proof of registration and good standing with the Compensation Fund.