Maintenance and support for archive content manager enabler (acme) software – 3-Year contract for department of defence

Returnable documents are required but the specific list was not captured in the extracted text. Bidders should request the full tender document for the complete list of returnable forms and submission instructions.

Not specified in provided content. Typically requires: Valid tax clearance certificate, B-BBEE certification, proof of similar experience, financial stability, and ability to provide software maintenance services.

Scope: Maintenance and support for Archive Content Manager Enabler (ACME) software for the Department of Defence (DOD) for a period of three years. Detailed technical requirements, service levels, and deliverables are not captured in the extracted text.

Compliance requirements (CSD, tax, B-BBEE, CIDB, CIPC, professional registrations, local content) were not captured in the extracted text. Bidders should verify standard South African government compliance requirements.

• The pricing schedule must be submitted separately from the technical response. Failure to do so may result in disqualification.

Bidders must be sole-source vendors for Content Manager under the OpenText framework agreement. They must comply with pricing submission instructions, including completing only yellow cells in the pricing schedule, providing VAT-exclusive prices in ZAR, and submitting the pricing schedule separately from the technical response. Bidders must also confirm that quoted prices cover all specified goods/services and accept responsibility for any pricing errors.

• The tender is for the appointment of a service provider for the maintenance and support of the Archive Content Manager Enabler (ACME) software for a period of three (3) years.
• The service must be provided in accordance with the OpenText framework agreement, where service providers are sole-source vendors for Content Manager.
• Key deliverables include: Provision of Maintenance and Support services for Content Manager, including all patches and upgrades; Product release, version and certification updates; Postgres Database License maintenance; 24x7x365 online and offline support; Tracking of call lifecycle; Logging product issues; Assistance with Disaster Recovery (DR) recovery and testing; Testing with each release of patches or upgrades; and consultation on all additional upgrades.

• The pricing schedule must be completed with unit and line prices VAT exclusive and in South African Rand (ZAR).
• Prices must include all costs to deliver the goods or render the service, including all applicable taxes, duties, fees, logistics, delivery, storage, labour, overtime, subsistence, and travel.
• For prices dependent on the Rate of Exchange (ROE), bidders must use the provided exchange rates (e.g., 1 US Dollar = 16.23 ZAR, 1 Euro = 18.56 ZAR, 1 Pound (UK) = 21.74 ZAR) and indicate the percentage of the price that is ROE dependent in the 'Forex %' column.
• Bidders must complete only the YELLOW cells in the pricing schedule.
• The bidder must confirm that the quoted prices cover all goods and works specified and accept all risks regarding price or calculation errors.

• Publication Date: 07 July 2026.
• Compulsory Briefing: 14 July 2026.
• Closing Date for Bid Submission: 21 July 2026.

• A compulsory briefing session is scheduled for 14 July 2026.

• Enquiries Contact: Audrey Baloyi.
• Email: [email protected].
• Telephone: 012 367 3339.
• General Tel: +27 12 482 3000.
• Address: SITA SOC Ltd, 459 Tsitsa Street, Erasmuskloof, Pretoria, South Africa.

• Bids must be submitted via the ERP system. Access link provided in the tender document.
• All queries must be submitted in writing to the specified email address.
• Ensure all required returnable documents are included.

Registration on the National Treasury's Central Supplier Database (CSD) with updated details. Partnership or SMME status with Open Text Contract. Attendance at the compulsory briefing on 14 July 2026.

• Scope: Procure maintenance and support for Archive Content Manager Enabler (ACME) Software for the Department of Defence (DOD).
• Contract Period: Three years.

• Mandatory registration on the National Treasury’s Central Supplier Database (CSD). Ensure all company details are updated.
• Bidders must be partners/SMMEs of Open Text Contract.

• Mandatory CSD registration with updated company details.
• Bidders must be partners/SMMEs of Open Text Contract.

• Primary contact email for queries: [email protected].