360-Degree feedback services for wrc employees – gauteng tender (RFQ)

{"closingDate":"26 JUNE 2026","closingTime":"11h00"}

{"name":null,"email":"[email protected]","phone":null,"department":"at [email protected]","address":null}

• Virtual engagement with executive management to inform them of the purpose of the 360 degrees and

how it benefits individuals and organisations and the stages that will be undertaken and to answer

questions that might arise.

• Generate emails to approximately 90 employees communicating the purpose of the 360-degree

assessment and the timelines for the assessment.

• Email to staff explaining the stages in the 360-degree assessment process i.e nomination, verification,

evaluation and reporting;

• Email invitation to employees to make nominations to approximately 90 Ratees in the current financial

year.

• Provide notification for verification to management, invitation to evaluation to the population of

approximately 90 Raters, and reports to approximately 90 Ratees in the current financial year;

• Reminder emails to employees who are Raters and Ratees who have not completed their surveys to

complete within a given timeline.

2.10 Automation of the 360-DEGREE questionnaire to facilitate online assessment

The system provided should be able to do the following:

• Allow the Raters to nominate peers;
• Allow selection of direct line manager of each Ratee from a predetermined list.
• Allow Raters to nominate three direct reports;
• Invite direct line mangers, peers, and direct reports to rate Ratees on the 360 degree questionnaire to

obtain 360-degree assessment for each Ratee;

• The system must make provision for maximum 12 Raters per Ratee since the population of Rater will

come from same pool of 90. Raters can be nominated as line manager, peers and or direct reports.

2.11 Ratee report

The bidder must adhere to the following Ratee reporting requirements:

Approximately 90 Ratees to receive a full customised Ratee report directed to their individual

emails during the 360 feedback/assessment survey period.

• The report must provide explanation, instructions, interpretation of individual scores, rating scales, score

and chart with overall score.

• Provide a bar chart for each dimension’s overall, and question items, reflecting scores of, self-rating,

manager rating, peer rating and direct report rating.

• Reports to be distributed to Ratees not later than one month after the completion of the assessment.
• A soft copy report of all WRC Ratees to be submitted to the WRC Executive Operations as backup after

the distribution of reports and the report must ensure anonymity

2.12 Organisational report

• A comprehensive report of the leadership effectiveness per WRC programme should be presented to

Executive Operations.

• There must be a comparison report per WRC programme participation provided.

WRC address:

• WRC, 2nd Floor Bloukrans Building, Lynnwood Bridge, 4 Daventry Road, Lynnwood Manor, Pretoria.

Soon to move to Innovation Hub buildings, 1 Mark Shuttleworth Street, Lynnwood, Pretoria.

3 evaluation phases

The received proposals will be evaluated in accordance with the PPPFA and evaluated in different

phases in order to arrive to the final phase of bid award, and the phases will be as follows:

3.8 Phase 1: Screening of minimum requirement Criteria - Only bidders that have complied

with the minimum screening requirements may be eligible for further evaluation.

3.9 Phase 2: Pre-qualification Evaluation (MUST BE COMPLIED WITH) – Only bidders that

have complied with the set pre-qualification will qualify for further evaluation, failure will result to

immediate elimination.

3.10 Phase 3: Technical/Functionality Evaluation – Only bidders that fully complied with the

minimum set threshold of 75% in this phase will progress to the next phase of evaluation. Failure to

fully meet the set requirements will be eliminated.

3.11 Phase 4: Specification compliance evaluation – Quotations will be evaluated against the

specification to ascertain compliance. Only bidders who complied with the specification/scope of work

will proceed to the next phase of evaluation.

3.12 Phase 5: Price and Specific Goals Only bidders that progressed from the above phase will

be eligible for further evaluation under this phase. Bidder who obtains the highest points will be

recommended for award.

3.13 Phase 6: Due Diligence – The WRC reserves the rights to conduct a due diligence exercise

on the bidders that scored highest points in commercial evaluation.

Phase One (1): Screening of minimum requirement Criteria

In this phase All bids received will be verified for compliance and completeness of the submitted

proposal per the below set of mandatory requirements. Bidders who fail to comply with the below

requirements may be eliminated and bidders who comply with the below will progresses to the next phase

of evaluation.

• Bid forms must be properly received on the bid closing date and time specified on the invitation, fully

completed, dated and signed in ink.

• Bid forms must be properly fully completed, dated, signed in ink and initial every page of the bid.
• Submission of the bid document must be binded and is without tearing any pages off.
• Invitation to Bid (SBD 1) must be fully completed,
• Submission of a Valid SARS Tax Clearance Certificate together with Supplier SARS Tax Compliance

Status Verification PIN to enable Water Research Commission to verify Tax Compliance status on

SARS eFiling. NB: Bidders whom their Tax matters are not in order will not be considered for this bid.

• Submission of fully completed SBD 4 (Declaration of Interest),
• Submission of fully completed SBD 6.1 (Preference Claim Certificate),
• Submission of the original or certified B-BBEE Status Level Verification Certificate or original B BBEE

Sworn Affidavit in case of EME and QSE)

• Business Registration Certificate e.g. CK 1, certificate of incorporation
• Familiarise yourself and initial every page of the General Condition of Contract
• Service providers must be registered on CSD prior to submission of the tender document to the WRC.

Submission of Central Supplier Database (CSD) Compliance History Report to confirm compliance.

NB: Any bidders who did not sign and submit any of the requested documents may be

disqualified.

Phase Two (2): Pre-qualification Minimum Requirements

Only bidders that have complied with the set pre-qualification will qualify for further evaluation, failure will

result to immediate elimination.

Bidders are required to meet (MUST) with the below listed criteria to qualify to the next phase of

a) Bidders are required to submit the below listed requirements in order to comply with Phase 2 of

the evaluation; failure to comply with the pre-qualification shall lead to immediate elimination.

Only bidders who complied with the listed requirements will proceed to the next phase (3) of

evaluation.

b) The service provider must submit reference letters aligned to the following deliverables, in order to

prove that they have the relevant expertise to execute the scope of work in question:

Submit reference letter which support the below Supplier able to conduct this review (Yes/No)

deliverables

1. Have you conducted a 360-degree employee Have you previously successfully executed

feedback assessment for an organisation? similar work: Yes: / No:

(Including design, customisation, administration,

analysis, reporting and feedback delivery.) Attached supporting reference letters:

• Reference Name:

(Submit reference letters which support that your

company has previously executed successfully

similar deliverable)

• Reference Name:

NB: The submitted reference letters must be aligned

to those requested under the REFERENCE

LETTERS of the technical evaluation phase as

indicated below (pages 18).

2. Have you produced comprehensive Have you previously successfully executed

360-degree feedback reports that identify similar work: Yes: / No:

competency gaps and provide clear, actionable

recommendations aligned to organisational Attached supporting report/s:

objectives? 1. Organisation Name:

(Submit which support that your company has

previously executed successfully similar deliverable) 2. Organisation Name:

NB: The submitted report previously done for

another organisation must be aligned to those

requested under the reports of the technical

evaluation phase as indicated below ()

Qualifications: Failure to submit the above requested documentation WILL lead to immediate

elimination.

Phase Three (3): Technical Evaluation/ Functionality Evaluation

Bidders are required to submit the below listed requirements in order to be evaluated against the set criteria.

Only bidders that have complied with the minimum set threshold of 75% will be eligible for further evaluation.

Failure to meet the set minimum threshold of 75% under technical evaluation will be considered non-

responsive and will lead to elimination.

Criteria Evidence to be submitted for evaluation SCORES

1. Company profile Relevant experience in administering 360 Degree assessments and degree of Total

and experience responsibility held in various similar assignments. points

Scoring Criteria: = 25

(The service provider

• Company profile detailing projects completed in the past specifically in Points

must submit a administering 360 Degree employee feedback/assessment in organisations

company profile that > 10 years = 35 points

indicates years of

• Company profile detailing projects completed in the past specifically in

working experience in administering 360 Degree employee feedback in organisations . 6 - 10

administering 360 years = 30 points

Degree assessments

• Company profile detailing projects completed in the past specifically in

and degree of administering 360 Degree employee feedback /assessments in

responsibility held in organizations. 4 - 6 years = 20 points

various similar

• Company profile detailing projects completed in the past specifically in

assignments) administering 360 Degree employee feedback/assessments in

organizations. 2 - 4 years = 10 points

• Company profile detailing projects completed in the past specifically in

administering 360 Degree employee feedback/assessments in

organizations. 0 - 2 year = 5 point

2. Reports score of 5: total

Provide documented The documented evidence must include: POINTS

evidence of

• A report that was issued to an organisation regarding the following: = 35

previously completed High-quality individual report

360 degree employee The service provider submits a full individual report that includes:

feedback/assessment

• clear instructions

for an organisation

• explanation of score meanings
• rating scales
• descriptions of each scale and dimension

High-quality organisational report

The provider submits a full organisational-level report with the same elements as

above:

• instructions
• interpretation of scores
• rating scales
• dimension descriptions

3. PROJECT Project proposal and methodology Total

PROPOSAL AND DELIVERABLES/ DESCRIPTION POINTS Points =

Methodology elements allocation 20

1. Methodology & Proposal includes a 10 POINTS

Tools comprehensive 360 degree

• Fully meets

employee all aspects

feedback/assessment with strong

methodology. justification

• Clearly outlines how the and

project will be developed relevance =

and implemented. 10 Points

• Uses valid and appropriate
• Partially

data collection tools used for meets with

360 degree employee minor gaps or

feedback/assessment limited detail

= 8 Points

• Partial

meets with

limited details

= 6

• Generic

methodology,

lacks clarity

or relevance

= 4 Point

• Not

addressed =

0 Points

2. Project Plan & - Provides a clear, detailed 10POINTS

Timeframes project plan which included:

• Fully
• project objectives detailed plan
• Scope and with logical

participants sequencing

• Competency and realistic

framework timelines = 5

• Survey design Points
• Technology and
• Plan

tools to be used provided but

• Communication lacks some

plan detail or

• Timelines and realism = 3

Points milestones

• Basic
• Roles and

outline with responsibilities

vague or

• Data analysis and

unrealistic reporting

timeframes =

• Feedback delivery

1 Point

• Development
• Not planning

addressed =

• Evaluation and 0 Points

follow-up

4. SIGNED Reference letters to be attached. Total

REFERENCE The service provider should submit reference letters on the letter head of the points =

LETTERS FROM referee and signed by the referee (not purchase order/appointment letters or 20

CLIENTS (ON contracts) to be allocated points under this criterion.

Client

LETTERHEADS NB: WRC reserves the right to directly afford questionnaires to selected clients

WHERE (references) to rate the service per the afforded reference letter.

Applicable) for

WHOM SIMILAR

• One reference letter equals to = 1 point

WORK WAS

• Two reference letters equal to = 2 points

CONDUCTED.

• Three reference letters equal to = 3 points
• Four reference letters equal to = 4 pointsReference to comply
• Five reference letters equal to = 5 pointswith the following

Of

Appointment of a professional service provider to conduct independent 360 degrees feedback

Goods/services

For the employees off the water research commission (wrc) for a period of twelve (12 ) months

consideration to conduct independent 360 degrees feedback for the employees off the Water Research

Commission (WRC).

A 360 degree feedback assessment is a method of employee review that provides each employee the

opportunity to receive performance feedback from their line manager, three (3) peers and reporting staff

members.

2.1 Project Initiation and Planning

Conduct a start-up meeting with the WRC’s designated project team to confirm objectives, target

population, timelines, reporting requirements, and governance arrangements.

• Develop and submit a project implementation plan outlining milestones, roles and

responsibilities, communication plan, risk management approach, and quality assurance

measures.

2.2 Tool/Instrument Design and Customisation

• Design or customise a 360-degree feedback/assessment questionnaire covering relevant

competency areas (e.g., self-awareness, leadership capability, collaboration, accountability,

stakeholder engagement, communication, planning and delivery).

• Ensure the tool supports:

o Feedback from line manager, three (3) peers, and reporting staff members (where

applicable);

o Self-assessment functionality;

o Rating scales and qualitative comment sections to enable developmental insights.

• Submit the assessment tool for approval prior to implementation.

2.3 Administration and Deployment

• Provide a secure online (or approved alternative) assessment platform that:

o Protects confidentiality and complies with applicable data protection and ethical

requirements;

o Allows automated distribution, reminders, and completion tracking;

o Supports data integrity and user-friendly access.

• Facilitate participant onboarding, including guidance to employees and raters on the purpose,

process, confidentiality and timelines.

• Provide helpdesk/technical support for users during the assess survey period.

2.4 Data Collection, Quality Control and Analysis

• Manage survey administration to ensure adequate response rates and data completeness.
• Conduct data cleaning and validation, including checks for anomalies, incomplete submissions,

and minimum rater thresholds (where relevant).

• Analyse results at:

o Individual level (confidential personal reports); and

o Organisational/departmental level (aggregated and anonymised insights).

2.5 Reporting and Deliverables

The WRC operates as legislated by the Water Research Act (Act ) and is an entity of national

importance to ensure water security, support to the DWS and water sector stakeholders through funding of

research entities (universities, consultants and SMMEs). The Primary Function of the WRC is to (1) Promote

coordination, cooperation, and communication in water research; (2) Establish water research needs and

priorities; (3) Stimulate and fund water research according to priority; (4) Promote the effective transfer of

information and technology; and (5) Enhance knowledge and capacity building within the water sector.

The purpose of a 360-degree employee feedback assessment is to provide a comprehensive, multi-perspective

evaluation of an employee’s skills, behaviours, and competencies by gathering input from managers, peers,

direct reports, and even the employee themselves. It is designed to foster personal growth, leadership

development, and organizational improvement and efficiency.

2. Scope of work: requirement / specification

Contactable (email or telephone number) singed letter

Should be in client letterhead

Specify the work performed Total weighting 100 Points Minimum Qualification Threshold: Service providers are expected to meet a minimum 75% threshold on the above technical requirements. Only service provider/s who met the set minimum threshold on the technical evaluation phase will progress to the next phase of evaluation. Suppliers who fail to meet the set minimum threshold shall be considered non-responsive and shall be eliminated on technical evaluation. 3.1 Phase Four (4): Specification compliance evaluation Quotations will be evaluated against the specification to ascertain compliance. Only bidders who complied with the specification/scope of work will proceed to the next phase of evaluation. 3.2 Phase Five (5): Price and Specific Goals Service providers who comply with set evaluation requirements will be evaluated under Price and Preference (Specific goals) phase. List the specific goals applicable to this RFQ: Criteria Weight Sub-criteria Total Price 80/100 Benchmark against lowest quote Specific Goal 20/100 Specific Goals points will be awarded to bidders according to their size of the firm as follows

Woman owned Business or Youth Owned Businesses or Businesses owned by people with disabilities

10 points to be awarded to Woman owned Business or Youth Owned Businesses or Businesses owned by people with disabilities (30% and above ownership %).

B-BBEE Certificate

10 points to be awarded to bidders based on the BBBEE status level of contributor as indicated in the BBBEE accreditation certification in line with the table indicated below. BBBEE LEVELS SCORES Level 1 10 Level 2 8 Level 3 6 Level 4 4 Level 5 2 3.3 Phase six (6): Due Diligence The WRC reserves the rights to conduct a due diligence exercise on the bidders that scored highest points in commercial evaluation.

B-BBEE Minimum Level: 1

Points Allocation: 90 points

B-BBEE Details: ll not be accepted)

RFQ validity period: 90 days

Bidding procedure enquiries may be directed to technical enquiries may be directed to:

CONTACT PERSON Supply Chain Management CONTACT PERSON Supply Chain Management

Telephone number 012 761 9300 telephone number 012 761 9300

E-MAIL ADDRESS [email protected] E-MAIL ADDRESS [email protected]

Supplier information

Name of bidder

Postal address

Street address

Telephone number code number

Cellphone number

E-mail address

VAT registration

Number

Supplier tax compliance central supplier

Or

COMPLIANCE STATUS SYSTEM PIN: DATABASE No: MAAA

B-bbee status tick applicable box] b-bbee status level sworn [tick applicable box]

Level verification affidavit

CERTIFICATE Yes No Yes No

[A B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE/ SWORN AFFIDAVIT (FOR EMES & QSEs) MUST BE SUBMITTED IN ORDER

To qualify for preference specific goals points]

Are you the

Accredited are you a foreign based

REPRESENTATIVE IN Yes No SUPPLIER FOR THE GOODS Yes No

South africa for the /services /works offered?

Goods /services [if yes enclose proof] [if yes, answer part b:3 ]

/Works offered?

Questionnaire to bidding foreign suppliers

Is the entity a resident of the republic of south africa (RSA)? yes NO

Does the entity have a branch in the RSA? yes NO

Does the entity have a permanent establishment in the RSA? yes NO

Does the entity have any source of income in the RSA? yes NO

Is the entity liable in the RSA for any form of taxation? Yes NO

If the answer is “NO” to all of the above, then IT is not a requirement to register for a tax compliance status system pin code from

The south african revenue service (SARS) and if not register as per 2.3 Below.

Part b

Terms and conditions for bidding

1. Bid submission:

1.1. Bids must be delivered by the stipula

I CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 1, 2 and 3 ABOVE IS

4.3. Name of company/firm...............................................................................

4.4. Company registration number: .....................................................................

4.5. Type of company/ firm

 Partnership/Joint Venture / Consortium

 One-person business/sole propriety

 Close corporation

 Public Company

 Personal Liability Company

 (Pty) Limited

 Non-Profit Company

 State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the company/firm, certify

that the points claimed, based on the specific goals as advised in the tender, qualifies the

company/ firm for the preference(s) shown and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General Conditions as indicated in

paragraph 1 of this form;

iii) In the event of a contract being awarded as a result of points claimed as shown in paragraphs 1.4

and 4.2, the contractor may be required to furnish documentary proof to the satisfaction of the

organ of state that the claims are correct;

iv) If the specific goals have been claimed or obtained on a fraudulent basis or any of the conditions

of contract have not been fulfilled, the organ of state may, in addition to any other remedy it may

have –

(a) disqualify the person from the tendering process;

(b) recover costs, losses or damages it has incurred or suffered as a result of that

person’s conduct;

(c) cancel the contract and claim any damages which it has suffered as a result of

having to make less favourable arrangements due to such cancellation;

(d) recommend that the tenderer or contractor, its shareholders and directors, or only

the shareholders and directors who acted on a fraudulent basis, be restricted from

obtaining business from any organ of state for a period not exceeding 10 years,

after the audi alteram partem (hear the other side) rule has been applied; and

(e) forward the matter for criminal prosecution, if deemed necessary.

..............................................

Signature(s) of tenderer(s)

Surname and name: ................................................................

Date: ...............................................................

Address: ...............................................................

...............................................................

...............................................................

...............................................................

• Facilitate feedback interpretation workshops and/or one-on-one feedback coaching sessions for

employees.

• Support development planning by providing guidance for Individual Development Plans (IDPs).
• Provide coaching for managers on how to use results ethically and constructively in

development discussions.

2.7 Ethics, Confidentiality and Data Protection

• Ensure confidentiality of rater responses, with reporting designed to prevent identification of

individual raters.

• Provide a clear data management approach covering data storage, access control, retention

periods and secure disposal.

• Ensure the process is developmental in nature and aligned to ethical assessment standards,

and that participation and communications minimise bias and promote fairness.

2.8 Project team support