36-Month integrated employee health, wellness & work-life balance programme for ccma

must be

endorsed on the delivery note/courier packaging and the courier must ensure that documents are

placed / deposited into the bid box found on the 12th floor Reception area, JCI Building, 28 Harrison

Street, Johannesburg, 2001. The CCMA will not be held responsible for any delays where bid

documents are handed to the CCMA Receptionist/ officials.

4.5 No

2. Evaluation Criteria 18

3. Price and Specific Goals 27

Section 3: evaluation criteria

1. Functional evaluation criteria

1.1 The evaluation of the functional / technical detail of the proposal will be based on the following criteria

Functionality Criteria Sub-weight Total weight points

bidders will automatically score a

2. Provide clear, eligible, To score full points the bidder 10 10

(by submitting a bid Employer’s Bid Evaluation

4. Price and specific goals

Price and specific goals points

Price Evaluation

The proposals will be evaluated in terms of the 80/20 evaluation principle, in line with

(PPR) 2022, where 80 points is allocated for price and the 20 points will be allocated to

Points allocated for Price 80

Points allocated for Specific Goals 20

TOTAL FOR PRICE and SPECIFIC GOALS 100

4.1 The applicable preference point system for this tender is the 80/20 through the applicable Preferential

Procurement Regulations principles aligned with the set evaluation thresholds determined by the National

Treasury. The evaluation criteria shall be in terms of the Preferential Procurement Policy Framework Act

No. and Preferential Procurement Regulations (PPR) 2022 provisions that have specific goals as

contemplated in section 2(1)(d) of the Act., where 80 points are allocated for price and 20 points will be

4.2 Points for this tender (even in the case of a tender for income-generating contracts) shall be awarded for

4.3 The maximum points for this tender are allocated as follows

points for Specific Goal(s) with the tender, will be interpreted to mean that preference points for Specific

5.1 All the documentation submitted in response to this RFP must be in English.

5.2 The bidder is responsible for all the costs that it shall incur related to the preparation and submission of

the bid document.

5.3 Bids submitted by bidders which are, or comprised of companies must be signed by a person or persons

duly authorised thereto by a resolution of the applicable Board of Directors, a copy of which Resolution,

duly certified, must be submitted with the bid.

5.4 The bidder should check the numbers of the pages of its bid to satisfy itself that none of their

documents are missing or duplicated. No liability will be accepted by CCMA in regard to anything

arising from the fact that pages/documents of a bid are missing or duplicated.

5.5 A valid Tax Clearance Certificate with the tax compliance status PIN must be included in the bid

response to verify bidders’ tax compliance status.

5.6 All bidders must be registered on the Central Supplier Database (CSD) prior to submitting bids and

include in their bid a copy of their Master Registration Number (Supplier Number) in order for CCMA to

verify the bidder’s tax status on CSD and other Governing compliances.

1.7.3.2 Work-Life Balance & Quality of Work-Life

o Time management awareness

o Boundary management training and awareness

o Parenting support interventions

o Family support and caregiving interventions

o Pre-retirement preparedness awareness

o Financial wellness and debt management awareness

1.7.3.3 Organisational Wellness & Culture

o Early identification of psychosocial risks for managers and wellness champions

o Psychological safety awareness

o Change management support

o Team cohesion and conflict management

o Diversity and intergenerational inclusion

o Organisational change resilience

1.7.3.4 Management & Leadership Support

o How to manage distressed employees

o Employee support conversations

o Trauma-informed leadership awareness and training

o Leadership coaching

1.8 Confidentiality & ethics

1.8.1 All information mentioned above shall adhere to confidentiality and ethics standards as laid down by the

in the spreadsheet. (The bidder authorises the

(by submitting a bid Employer’s Bid Evaluation

response under this Committee (BEC) to process,

section, the bidder cross-reference, and verify these

explicitly warrants credentials using the public

that they have verification tools provided by the

obtained the HPCSA and alternative relevant

necessary legal statutory councils. The Employer

consents from all guarantees that all credentials

individuals listed in gathered during this evaluation

their submission, in process will be used strictly for

accordance with the procurement qualification

9.1 By submitting a bid in response to the RFP, the bidder will be taken to offer to render all or any of the

services described in the bid response submitted by it to the CCMA on the terms and conditions and in

accordance with the specifications stipulated in this RFP document.

9.2 The bidder may be required to attend an interview should CCMA require such and the bidder shall be

notified thereof in good time before the actual presentation date. Such interview may include a practical

demonstration of understanding products or services as called for in this RFP.

9.3 The bidder agrees that the offer contained in its bid shall remain binding upon him/her and receptive for

acceptance by the CCMA during the bid validity period indicated in the RFP and calculated from the bid

closing hour and date such offer and its acceptance shall be subject to the terms and conditions

contained in this RFP document read with the bid.

9.4 The bidder furthermore confirms that he/she has satisfied himself/herself as to the correctness and

validity of his/her bid response; that the price(s) and rate(s) quoted cover all the work/item(s) specified in

the bid response documents; and that the price(s) and rate(s) cover all his/her obligations under a

resulting contract for the services contemplated in this RFP; and that he/she accepts that any mistakes

regarding price(s) and calculations will be at his/her risk.

9.5 It is the responsibility of the bidder to ensure that all supporting documentation submitted as part of the

bid is valid and compliant with the requirements of this bid at the closing date.

9.6 The successful bidder accepts full responsibility for the proper execution and fulfilment of all obligations

and conditions devolving on him/her under the supply agreement and SLA to be concluded with CCMA,

as the principal(s) liable for the due fulfilment of such contract.

9.7 The bidder accepts that all costs incurred in the preparation, presentation and demonstration of the

solution offered by it shall be for the account of the bidder. All supporting documentation and manuals

submitted with its bid will become CCMA property unless otherwise stated by the bidder/s at the time of

submission.

1.1.5 The operations and interactions will be governed by a Service Level Agreement (SLA).

1.2 Background

1.2.1 The CCMA recognises that health, wellness, and work-life integration are essential drivers of

organisational performance, service excellence, and employee value proposition.

1.2.2 The evolving organisational environment marked by demographic shifts, psychosocial risks, hybrid work

demands, non-communicable diseases, trauma exposure, and economic stressors require a wellness

model that is:

a) Proactive and risk based.

b) Integrated across occupational, psychosocial, physical, and organisational dimensions.

c) Data-driven and aligned with national and global best practice (e.g., ISO 45003 Psychological

Health & Safety).

1.2.3 The revised Work-Life Balance Programme emphasises balanced living, flexibility, empowerment,

resilience, and inclusivity across all CCMA regions and employment categories.

1.3 Overall objectives

1.3.1 The integrated programme seeks to:

a) Promote holistic wellbeing across physical, mental, emotional, social, and organisational

dimensions.

b) Strengthen employee resilience, productivity, morale, and engagement.

c) Support flexible, inclusive work-life practices and the ability to balance competing demands

d) Foster a healthy organisational culture that promotes psychological safety, respect, and cohesion.

e) Provide professional, confidential support to employees and immediate family members facing

personal, interpersonal, financial, or health-related challenges.

f) Ensure equitable access across all regions, employee categories, and demographics.

g) Provide data insights for organisational decision-making through monitoring, evaluation, and

structured reporting.

1.4 Scope of work

1.4.1 The CCMA requires an integrated service package covering the four pillars of the Work-Life Balance

1.4.3.1 Pillar 1: (Occupational Health & Safety Support)

• Lifestyle disease risk assessment and reporting.

• Annual health screening and wellness days for approximately +/- 963 employees per year.

• The service provider will also be responsible for fully managing the following:

o Employee Wellness Day coordination.

o Data capturing of each employee’s results directly after their assessments.

o Provision of wellness exhibitions by national health foundations as well as national

health and wellness service providers.

• A full report on the wellness results of employees must be provided to the CCMA Employee

limited to the following:

o Demographics of the employees tested.

o Health overview of the employees tested.

o Recommendations.

• Conduct annual executive medical assessments for approximately twenty (20) Executives.

• The Assessment to cover a comprehensive health risk assessment, including but not limited to

full blood pathology, tailored coaching programmes to manage identified risks (nutrition, stress

management, or exercise), and the assessment should be conducted at the appropriate

executive wellness centres, and reports should be provided at the end of the assessments.

• Fatigue and burnout risk management programmes.

• Cognitive ergonomics assessments.

• Return-to-Work support and case management for extended absence.

• Provision of clinical specialists for second opinions where required.

1.4.3.2 Pillar 2: (Work-Life Balance Integration Support)

• The service provider must deliver or facilitate:

o Parenting Support Programme (pre- and post-natal support, parental guidance, child

development needs).

o Flexible work & hybrid work psychosocial risk mitigation (digital fatigue, isolation,

boundaries) interventions.

o Time management, productivity, and boundaries workshops.

o Pre-Retirement Programme (transition readiness, identity, relationship, financial

planning, wellness coaching) interventions.

o Family support interventions targeting caregiving, disability, elder care, and school-age

stress.

1.4.3.3 Pillar 3 (Lifestyle & Behavioural Wellness)

• Nutrition education, healthy eating campaigns, cooking classes, weight-management

challenges (e.g., “Biggest Loser”).

• Smoking cessation and substance abuse intervention pathways.

• Mindfulness, meditation, desk yoga, and relaxation techniques.

1.4.3.4 Pillar 4: (Psychosocial Wellness Support)

• The required services include:

o 24/7/365 toll-free counselling (in all official South African languages with the national

network matching CCMA’s geographic map for employees & immediate family

members.

o First appointment should be scheduled within 24-48 hours of inbound call.

o Counselling to be conducted by Practitioners registered with their respective

professional bodies.

o The service provider should be able to supply a database of multidisciplinary subject

matter experts and organisations that can be utilised for referral purposes in cases

where long-term therapy is deemed to be necessary.

o If further intervention is needed outside the scope of the services or after the sixth (6)

sessions, whereby an employee will incur costs, e.g., psychiatric institutions or

rehabilitation institutions, etc., the bidder must verbally and in writing inform the

employee accordingly.

o Face-to-face or virtual counselling (minimum six sessions per incident or case) near

the employee’s residence or place of work.

o Trauma debriefing onsite within twenty-four (24) hours for critical incidents (robbery,

death, violence). This will include on-site incident containment and counselling to

employees to competently manage recovery from trauma. Provision of a high-level

organisational support, coping skills, training, and assistance to recognise post-

traumatic symptoms.

o Crisis and grief support.

o Stress management and resilience-building interventions, including training sessions.

o Support following sexual harassment, domestic trauma, or workplace conflict.

o Conflict mediation and group cohesion interventions.

1.4.4 Organisational Wellness & Culture Initiatives

• Change management facilitation.

• Team cohesion and intergenerational inclusion workshops.

• Provide leadership wellness coaching and supervisor-focused training and consultation to

management and leadership on a wide range of workplace issues affecting employees,

management, and organisational health and performance., This includes giving access to

professional advice, support to develop the skills to manage specific issues, equipping them to

identify and refer ill or troubled employees under their supervision.

• Organisational climate interventions and psychosocial risk assessments.

1.4.5 Life Management & Financial Wellness Services

• Debt counselling, budgeting support, money management training.

• Telephonic financial wellness coaching.

• Basic legal advisory services (contracts, will, family law).

• Referral pathways for severe cases.

1.5 Management, administration & reporting

1.5.1 Monthly, quarterly, and annual reporting is mandatory and must include:

• Utilisation statistics by office, gender, age & problem category, dependants.

• Health risk trends and psychosocial theme analysis.

• Follow-up support outcomes.

• Participation dashboards.

• Early warning indicators linked to absenteeism, presenteeism, turnover & Employee Assistance

Programme (EAP) usage.

1.5.2 Each report shall have a narrative heading that indicates the nature of the report, any other aspects that

need to be brought to the attention of the organisation e.g., work impact.

• Comparative monthly, quarterly, and annual statistics of the above-mentioned points

• Recommendation and proposals on implementation

• All formula calculations on the strategic quarterly reports are to be transparent, and

• The purpose of the report and suggested recommendations shall be documented and shall be

addressed during feedback sessions conducted by the service provider throughout the

contract.

1.5.3 A dedicated Client Relationship Manager must be assigned to:

• Ensure delivery of services in line with the agreed Service Level Agreement.

• Conduct relevant assessments for the CCMA to ensure that the project plan will address the

identified risks and needs of the CCMA.

• Develop an integrated project plan that is aligned with CCMA’s strategic objectives.

• Meet with the CCMA monthly to discuss and review project plans or implementation.

• Build relationships with the CCMA Employee Wellness teams within different regions/offices

and ensure high visibility within those regions.

• The service provider must have an ongoing liaison, involvement, and consultation with the

SA (EAPA-SA) and a consolidated Ms Excel spreadsheet listing the proposed clinical team. Failure to

submit a valid EAPA-SA certificate and the proposed clinician team complete tracking list will result in

immediate automatic disqualification.

Durban Ms. Merlie Benjamin Aqua Sky Towers, 275 Anton Lembede Street

Durban Central, Durban, 4001

Tel: 031 362-2300

Pietermaritzburg Ms. Merlie Benjamin 188 Langalibalele Street

Pietermaritzburg, 3201

Tel: 031 362 2300

Port Shepstone Ms. Merlie Benjamin 10 McArthur Street, Cnr McArthur and Dennis

Port Shepstone, 4240

Tel: 031 362 2300

Richards Bay Ms. Merlie Benjamin 2nd Floor, ABSA Building, Lakeview Terrace, 7

Trinidad Parking Area, Richards Bay, 3901

Tel: 031 362 2300

Newcastle Ms. Merlie Benjamin CCMA, Rams tv Centre. No 71 Scott

Street Newcastle, 2940

Tel: 031 362 2300

Klerksdorp Ms. Mpho Sedumedi 47-51 Siddle Street,

Klerksdorp, 2570

Tel: 018 487-4600

Rustenburg Ms. Mpho Sedumedi CCMA House, 111 Klopper Street

Rustenburg, 0299

Tel: 018- 487-4600

Vryburg Ms. Mpho Sedumedi 15 Molopo Street

required.

• Provide approach and methodology, including a sample of the implementation plan, and must

also be able to demonstrate leading expertise and an extensive track record in providing a

comprehensive employee wellness programme as part of the bid submission that includes

timeframes and responsibilities of the various parties.

• Implementation must not take longer than one (1) month for execution from the date of award.

• Provide CVs of individuals proposed to assist the CCMA’s Employee Wellness team, including

past relevant experience. The Project team should include a Partner or Director who will be

1.6 Marketing & communication

1.6.1 The service provider must:

• Develop a full marketing toolkit using CCMA branding (wallet cards, posters, infographics,

digital materials).

• Deliver monthly wellness articles, aligned to national health calendars.

• Ensure ongoing visibility and uptake across CCMA regions/offices.

• Support the CCMA with a digital wellness engagement platform.

1.7 Training, capacity building and organisational developement

1.7.1 The service provider must provide annual and quarterly implementation plans for approval by the Project

A detailed proposal including an 60 60 1. The bidder must

executable practical 5 – Excellent: Fully meets 5 (Excellent) 5/5 × 60 demonstrate

implementation plan with a and exceeds requirements =60 understanding of all

detailed Gantt Chart with clear with a detailed, clear, and 4 (Very Good) 4/5 × the requirements by

timelines demonstrating an practical approach. 60 =48 addressing all

understanding and ability to 4 – Very Good: Meets all 3 (Good) 3/5 × 60 aspects of the

launch/market the services to requirements with minor =36 Scope of Work by

employees within one (1) month of gaps. 2 (Poor) 2/5 × 60 =24 outlining how the

award: 3 – Good: Meets most 1 (Poor) 1/5 × 60 =0 bidder plans to

requirements but lacks execute the services

demonstrate compliance with point 2 – Poor: Meets some practical

4 of the Scope of Work. requirements but implementation

significant gaps exist. methodology.

0 – Poor: Does not

contract and whose bid is functionally acceptable and/or financially advantageous to the CCMA in line

with the bid specification.

8.3 The CCMA reserves the right to award this bid as a whole or in part.

8.4 The CCMA reserves the right to verify the validity of any submitted documents during the evaluation

process and to request clarification i.e., reference letter, certificates, or qualifications.

8.5 The CCMA reserves the right to consider the guidelines for consultants as provided in the National

Treasury Instruction /2025: Cost Containment Measures, where relevant.

8.6 The CCMA reserves the right to request all relevant information, agreements and other documents to

verify information supplied in the bid response. The bidder hereby gives consent to the CCMA to

conduct background checks on the bidding entity and any of its directors / trustees / shareholders /

members.

8.7 Any bidder found to have submitted fraudulent, false, or misleading information may be disqualified

from the bid process. The CCMA reserves the right to report such matters to National Treasury in terms

of SCM Instruction No. /22 and may take further action, including referral for criminal

investigation where applicable.

1.1 Introduction

1.1.1 The Commission for Conciliation, Mediation and Arbitration (CCMA) invites competent, experienced,

and appropriately accredited service providers to submit proposals for the delivery of a comprehensive,

integrated Employee Health, Wellness and Work-Life Balance Programme for a period of thirty-six (36)

months.

1.1.2 The appointed service provider must support the CCMA’s strategic mandate by delivering a holistic,

preventative, responsive, and people-centred wellness programme.

1.1.3 The CCMA has offices in each province within the Republic. The employees will be from any of the

offices. (See the list of CCMA offices attached at the end of this specification as Annexure B).

1.1.4 The appointed service provider will be expected to work closely with the Employee Health & Wellness

All bidders must complete and submit the Pricing Schedule in accordance with Annexure A.

3. Annexure b

The successful bidder will receive orders from CCMA Regional Offices and must deliver marketing

materials and conduct staff awareness events at the offices listed below. All monthly, quarterly and

annual reports must be broken down by office and not by province.

Office contact person address

Gauteng province:

Head Office Ms. Philippine Maqubela 28 Harrison Street, Marshalltown

Johannesburg, 2001

Tel: 011 377-6600/01/50

Ekurhuleni Ms. Cindy Dhlamini CCMA Place 60 Woburn Avenue

Benoni, 1500

Tel: 011 845-9000

Johannesburg Ms. Nanakie Moroti CCMA House

127 Fox Street & Eloff St

CBD, Johannesburg, 2001

Tel: 011 220-5000

Tshwane Ms. Cindy Dhlamini 345 Pretorius Street

Pretoria, 0002

Tel: 012 317-7800

Vaal Office Ms. Nanakie Moroti 27 Kruger Avenue and Edward Street

Vereeniging, 1930

Tel: 011 220 5000

Eastern cape province:

East London Mr. Bongo Ngxabani 73 Oxford Street, East London

CBD, East London, 5200

East London, 5200

Tel: 043 711-5400

Gqeberha Ms. Czarina Pillay 97 Govan Mbeki Avenue

Gqeberha, 6001

Tel : 041 509-1000

Free state:

Bloemfontein Ms. Liesel Behrens Tourism Centre, 60 Park Road, Willows

Bloemfontein, 9301

Tel: 051 411-1700

Welkom Ms. Liesel Behrens 27 Mooi Street, Welkom Central

Welkom, 9460

Tel: 051-411-1700

Kwazulu-natal:

Durban Ms. Merlie Benjamin Aqua Sky Towers, 275 Anton Lembede Street

Durban Central, Durban, 4001

Tel: 031 362-2300

Pietermaritzburg Ms. Merlie Benjamin 188 Langalibalele Street

Pietermaritzburg, 3201

Tel: 031 362 2300

Port Shepstone Ms. Merlie Benjamin 10 McArthur Street, Cnr McArthur and Dennis

Shepstone streets,

Port Shepstone, 4240

Tel: 031 362 2300

Richards Bay Ms. Merlie Benjamin 2nd Floor, ABSA Building, Lakeview Terrace, 7

Trinidad Parking Area, Richards Bay, 3901

Tel: 031 362 2300

Newcastle Ms. Merlie Benjamin CCMA, Rams tv Centre. No 71 Scott

Street Newcastle, 2940

Tel: 031 362 2300

Limpopo:

Polokwane Ms. Phuti Legodi CCMA House

104 Hans van Rensburg Street, Polokwane

Tel: 015 287-7400

Tzaneen Ms. Phuti Legodi Proforum Center

Office no3

Short Street

Tzaneen

0850

Tel: 015 287 7400

Mpumalanga:

Mr. Sipho Mlangeni 4-6 Athlone Avenue, Gerry Mann Building Emalahleni

Emalahleni,1035

Tel: 013 655-2600

Mbombela Mr. Sipho Mlangeni 2nd Floor, Bell Towers, 18 Bell Street

Mbombela, 1200

Tel: 013 655 2600

Secunda Mr. Sipho Mlangeni Kiewiet Office Park

Block B

Cnr Walter Sisulu and Kiewiet Drive, Extention 28

Secunda

Tel: 013 655 2600

Northern cape:

Kimberley Ms.Reitumetse 5-13 Compound Street

Kimberley, 8301 Maphatchwane Tel: 053 836-7300

Northwest:

Klerksdorp Ms. Mpho Sedumedi 47-51 Siddle Street,

Klerksdorp, 2570

Tel: 018 487-4600

Rustenburg Ms. Mpho Sedumedi CCMA House, 111 Klopper Street

Rustenburg, 0299

Tel: 018- 487-4600

Vryburg Ms. Mpho Sedumedi 15 Molopo Street

Vryburg

Tel: 018 487 4600

Western cape:

Cape Town Ms. Jalielah Manual CCMA House

78 Darling Street, Cape Town

Tel: 021 469-0111

George Office Ms. Jalielah Manual 62 Cathedral St, Cathedral Sq, George

Tel: 021 469 0111

The offices listed above do not represent an exhaustive list as the CCMA may establish new offices

during the duration of this contract and any changes will be communicated.

4. Price and specific goals

Price and specific goals points

Price Evaluation

The proposals will be evaluated in terms of the 80/20 evaluation principle, in line with

Preferential Procurement Policy Framework Act and Preferential Procurement Regulations

(PPR) 2022, where 80 points is allocated for price and the 20 points will be allocated to

promote the CCMA goals on ownership.

Points allocated for Price 80

Points allocated for Specific Goals 20

TOTAL FOR PRICE and SPECIFIC GOALS 100

4.1 The applicable preference point system for this tender is the 80/20 through the applicable Preferential

Procurement Regulations principles aligned with the set evaluation thresholds determined by the National

Treasury. The evaluation criteria shall be in terms of the Preferential Procurement Policy Framework Act

No. and Preferential Procurement Regulations (PPR) 2022 provisions that have specific goals as

contemplated in section 2(1)(d) of the Act., where 80 points are allocated for price and 20 points will be

allocated to promote the CCMA goals on ownership.

a) The lowest/ highest acceptable tender will be used to determine the accurate system once tenders

are received.

4.2 Points for this tender (even in the case of a tender for income-generating contracts) shall be awarded for:

 Price; and

 Specific Goal(s).

4.3 The maximum points for this tender are allocated as follows:

4.4 Failure on the part of a tenderer to submit proof or documentation required in terms of this tender to claim

points for Specific Goal(s) with the tender, will be interpreted to mean that preference points for Specific

Goal(s) are not claimed.

4.5 The organ of state reserves the right to require of a tenderer, either before a tender is adjudicated or at any

time subsequently, to substantiate any claim in regard to preferences, in any manner required by the organ

of state.

5. Compulsory briefing session (virtual session)

• A Virtual Compulsory Briefing Session will be held as follows:
• Date: 09 June 2026
• Time: 11:00 AM

Commission for Conciliation, Mediation & Arbitration

Section 4: annexure

29 | P a g e

Commission for Conciliation, Mediation & Arbitration

Annexure 2: sbd 1

Part a

Invitation to bid

You are hereby invited to bid for requirements of the commission for conciliation, mediation

And arbitration