Supply, installation, and maintenance of sd-wan, managed firewalls, ucaas, and domain management for CIDB

of the service

(Ucaas) and domains management for a period

Of 36 months.

PLEASE NOTE: A valid B-BBEE status level verification certificate / sworn affidavit (for EME’s and QSE’s) must be submitted in order to qualify for preference points for B-BBEE. YES NO Is the entity a resident of the Republic of South Africa (RSA)? Does the entity have a branch in the RSA? Does the entity have a permanent establishment in the RSA? Does the entity have any source of income in the RSA? Is the entity liable in the RSA for any form of taxation? If the answer is “No” to all of the above, then it is not a requirement to register for a tax compliance status system pin code from the South African Revenue Service (SARS) Page | 3 1.1. Bid Submission Requirements 1.1.1. Bids must be delivered by the stipulated closing date and time to the correct address. 1.1.2. No late submissions will be accepted by the cidb 1.1.3. All bidders are required to accept the general conditions of contract (GCC) and, if applicable any special conditions of contract 1.1.4. Signing requirements of a consortium or joint venture 1.1.5. Proposals submitted by a consortium, or a joint venture shall be signed by the lead Member so as to legally bind all the constituent members of the consortium. 1.1.6. Proof of the authorisation of the lead Member to act on behalf of the consortium or a joint venture shall be included in the proposal submitted. 1.1.7. The lead partner must be accredited and shall be the only authorised party to make legal statements and receive instruction for and on behalf of any and all partners of the consortium or the joint venture. 1.1.8. A copy of the agreement entered into by the consortium partners or the joint venture partners for the formation of the consortium or joint venture shall be submitted with the Proposal. 1.1.9. The consortium/joint venture must submit a consortium/joint venture BBBEE certificate. 1.1.10. In addition, every signatory shall make a written declaration to the effect that all documentation signed by him or her is factually correct and true. 1.2. Bid Submission Instructions 1.2.1. The cidb provides the information which is contained in or sent with this RFP or which is made available in connection with any further enquiries or in subsequent Briefing Notes, in good faith. 1.2.2. This document (which expression shall include all other information, written or oral, made available during the procurement process) is being made available by the cidb to potential Bidders on the condition that it is used solely for this procurement process and for no other purpose. The cidb is not obliged to accept any response to this RFP. 1.2.3. Bidders to this RFP will be deemed to have satisfied themselves as to the authority of the cidb to procure the Project and to be fully acquainted with the laws of South Africa (including without limitation all statutes and regulations on a national, provincial and municipal level). 1.2.4. Bidders are therefore, at any stage of the Project, not entitled to request any additional information, advice or opinion from any of the officials of the cidb. 1.2.5. Each Bidder to whom this RFP (and other related documents) is made available must make his, her or its own independent assessment of the Project. 1.2.6. While reasonable care has been taken in preparing this RFP and other related documents, it does not purport to be comprehensive or to have been verified by the cidb, its officials, employees, Page | 4 advisors or any other person. The cidb, its officials, employees or any of its advisors do not accept any liability or responsibility for the adequacy, accuracy or completeness of any of the information or opinions stated in this RFP or other related documents. 1.2.7. No representation or warranty, express or implied, is or will be given by the cidb, or any of its officers, employees, servants, agents or advisors with respect to the information or opinions contained in this RFP or other related documents. Any liability in respect of such representations or warranties, howsoever arising is hereby expressly disclaimed. 1.2.8. The cidb reserves the right to amend, modify or withdraw this RFP, or to amend, modify or terminate any of the procedures or requirements of the RFP at any time and from time to time, without prior notice and without liability to compensate or reimburse any Bidder. 1.2.9. If any Bidder or Bidder, its employees, advisors or agents make or offer to make any gift to any public official or employee of the cidb, consultant to the cidb on the Project either directly or through an intermediary then, such Bidders or Bidder will be disqualified forthwith from participating in the procurement of the Project. 1.3. Bid Submission Conditions 1.3.1. The original proposal will be the legal and binding document that will be used for the purposes of evaluation. The cidb will not assume any liability for disqualifying a bidder due to the information not being contained in the original proposal submitted by the bidder. 1.3.2. The successful bidder will be required to enter into a written contract for the delivery of the goods / services / works awarded to them. 1.3.3. The cidb reserves the right to disqualify any Bid/proposal that is not submitted in accordance with any of the instructions prescribed above. 1.3.4. The cidb reserves the right to request the administrative returnable documents after the closing date and time, in instances where the Bidder has not returned the documents. However, the cidb is under no obligation to request such documents or information and may elect to disqualify the Bidder that has not returned the requisite document. 1.3.5. The cidb reserves the right to conduct a due-diligence exercise to evaluate the Bidder’s capabilities to meet the requirements specified in the RFP and supporting documents 1.3.6. Where applicable, The cidb reserves the right to conduct benchmarks on prices and/or product/services offered during and after the evaluation 1.3.7. Where the RFP calls for already available solutions, bidders who offer to provide future based solutions will/may be disqualified. 1.3.8. Failure or neglect by the cidb to (at any time) enforce any of the provisions of this RFP shall not in any manner, be construed to be a waiver of any of the cidb’s rights in that regard and in terms of this RFP. Such failure or neglect shall not, in any manner, affect the continued, unaltered validity of this RFP or prejudice the right of the cidb to institute action or to exercise any other right available to the cidb by law 1.4. Tax Compliance Requirements 1.4.1. Bidders must ensure compliance with their tax obligations. Page | 5 1.4.2. Bidders are required to provide their unique personal Identification Number (PIN) issued by SARS to enable the cidb to verify the taxpayer’s profile and tax status. 1.4.3. Application for Tax Compliance Status (TCS) may be made via e-filing through the SARS website, www.sars.gov.za 1.4.4. Bidders may also submit a hard copy TCS certificate with their bid 1.4.5. In bids where a consortium, joint venture or sub-contractors are involved, each part must submit a separate TCS PIN / CSD registration number 1.4.6. No bids will be accepted from government employees, companies with directors who are government employees or closed corporations with members who are government employees. 1.5. RFP Liaison Structure 1.5.1. The cidb has implemented a liaison structure whereby the Project has been allocated a Project Officer, Kholofelo Masemola. 1.5.1.1. Bidders are advised to address all correspondence relating to this Project to the following people as indicated below: Technical Queries and Bidding Process: Ulizwi Mngoma Telephone: +27(12) 482 7252 E-mail: [email protected] 1.5.2. All correspondence from the Bidder should be addressed to the Project Officer and must be signed by an authorised person or persons, legally binding the Bidder. All such signatures must indicate the name(s) of the person(s) signing them, their position(s) and the name of their organisation. 1.5.3. Any additional information, responses to queries and/or changes to the RFP will be communicated to Bidders in the form of Briefing Notes. Bidders are advised to ensure that they have received all issued Briefing Notes. 1.5.4. Bidders may ask for clarification on this RFP invite up to five (5) business days before the closing date specified for this RFP. 1.6. Proposal Validity 1.6.1. Validity Period Proposals shall remain valid and open for acceptance for a period 90 days from the closing date, and any agreed extension of the validity period. 1.6.2. Extensions to the Validity Period The cidb may, in exceptional circumstances, request the Bidder for an extension of the validity period, prior to the expiry of the original proposal validity period. The request and the response thereto shall be made in writing. A Bidder agreeing to the request will not be permitted to modify its Proposal. 1.7. Briefing session 1.7.1. There will be no briefing session for this tender. Page | 6 1.8. Qualification and Evaluation 1.8.1. Evaluation Structure The cidb has formed a series of bodies to undertake the evaluation process against the stated evaluation criteria. There will be a three (3) tier approach, being: 1.8.1.1. The Bid Evaluation Committee, comprised of officials from the cidb and any other government official(s) or external expert(s), who may be appointed by the Accounting Officer in writing, to provide professional advice and input regarding the, technical, financial, and BBBEE aspects of the proposals, reporting to 0the delegated authority. The Bid Evaluation Committee, assisted by its sub-committees on technical, financial, and BBBEE aspects, shall evaluate the proposals received from the Bidders. 1.8.1.2. The Delegated Authority will consider the recommendations from the Bid Evaluation Committee on the Successful Bidder. The delegated authority will, on the basis of the recommendations received from the Bid Evaluation Committee, further recommend to the Accounting Officer the outcome of the Bid Evaluation Committee’s report. 1.8.1.3. The Accounting Officer reserves the right to modify and amend the above procedures, subject to applicable law at its discretion in appropriate circumstances. Bidders will be notified of any material changes. 1.8.2. Evaluation Approach 1.8.2.1. The cidb has adopted a three (3) stage approach in assessing, analysing and evaluating Proposals, being: 1.8.2.1.1. First stage Administrative 1.8.2.1.2. Second stage: Functionality 1.8.2.1.3. Third stage: Site Visit 1.8.2.1.4. Fourth stage: Price and Preferential Procurement Table 1: First Stage Administrative Requirements Evaluation No Document that must be submitted Yes/No Non-submission WILL result in disqualification?

SBD1 - Tender notice and invitation to Yes Complete and sign the supplied pro bid. Provide MAAA number. forma document

SBD2 – Tax compliant with SARS Yes SARS (to be verified through CSD or SARS). Attach a copy of Tax Compliance status Pin.

SBD3.1 – Pricing data Yes Submit full details of the pricing proposal Page | 7

SBD4 – Bidders Declaration Yes Complete and sign the supplied pro forma document SBD 6.1 – Preference Points Claim

form. No A certified copy of B-BBEE status level verification certificate or an original sworn affidavit signed by the EME representatives AND attested by Commissioner of Oath Non-submission will lead to a zero (0) score on BBBEE (if applicable) Attach in the Annexure provided. Certificate of Authority for signatory

/Delegation of authority Yes Complete and sign the supplied pro forma document

Record of Addenda issued (if any) Yes Complete and sign the supplied pro forma document

Proof of registration with the National No The bidder must be registered as a service Treasury Central Supplier Database provider on the Central Supplier Database (CSD). If you are not registered proceed to complete the registration of your company prior to submitting your proposal. Visit https://secure.csd.gov.za/ to obtain your vendor number. Submit proof of registration in the Annexure provided.

Active Registration with Company No (to be verified through CSD and CIPC). Intellectual Property Commission Attach a copy of CIPC/CIPRO certificate. Certified copies of South African Identity Attach certified copies in the Annexure Documents or Valid Passports of provided Members. Directors / owner (In a case of a sole proprietor or Partnership)

A Joint Venture Agreement (in case of a No Attach Joint Venture agreement in the Joint Venture) Annexure provided 1.8.3. Second Stage: Functionality Proposals will be evaluated based on the following criteria

Alignment of proposed services with organisational needs.

Demonstrated expertise designing and maintaining similar services. Page | 8

Professional profiles/CV/resume of at least three (3) resources who have experience in implementing similar solutions.

Bidder’s experience in providing IT advisory, research tools, methodologies & consultancy references. A minimum functionality score of 70 points is required to qualify for the next stage. Table 2: Second Stage Evaluation Criteria Requirement or description or criteria MIN MAX Points

A detailed service offering and value proposition 20 40 Submit a detailed proposal that demonstrates delivery in accordance with the Terms of Reference (Scope of work in line with priced items) emphasising on: (a) The proposed solution designs showing various components how they deliver the solution with supported infrastructure and security requirements and compliance to laws. (b) The project plan covering the activities, training, change management workshops and implementation leaders. (c) Change adoption, workshops and training plans or methodology. (d) The service management structure for incident and service request processes (e) Response to Service Level Agreement requirements with proposed SLA. NB: all items listed under Scope of work section must be covered by the proposal highlighting the value proposition. Detailed Scoring Breakdown (Aligned to TOR Sections) Max Criteria Description Score Architecture, components, infrastructure, (a) Solution Design 10 security, and legal compliance Activities, timelines, governance, (b) Project Plan 8 resources, and implementation approach (c) Change Adoption strategy, workshops, and training Management & 8 methodology Training (d) Service Incident, service request processes, and Management support structure SLA metrics, support model, and (e) SLA Response 8 performance commitments TOTAL 40 SCORING CRITERIA AND RATING SCALE (MAX: 40 POINTS) Score Rating Description Range Does not meet requirements; major gaps, Poor 0 – 8 incomplete or non-responsive Below Partially meets requirements; significant 9 – 16 Average weaknesses and limited detail Page | 9 Meets minimum requirements; adequate but lacks Average 17 – 24 depth or innovation Fully meets requirements; clear, detailed, and Good 25 – 32 practical approach Exceeds requirements; comprehensive, innovative, Excellent 33 – 40 low risk, and highly detailed 2.(a) Implementation Team CVs (Implementation Specialist UCAAS/CCAAS, IP/VOIP Specialist/Engineer and project manager) Experience and Formal Qualification of each resource (5 points per CV) 15 with NQF 8 and above Experience of key personnel NB: Minimum of 1 CV for the base team / leading roles is mandatory. Highest qualification in IT, Science, Business, Engineering or related fields. Project Manager 5 points = NQF 8 upwards with a minimum of 3 years Experience 4 points = NQF 7 with a minimum of 3

Minimum 5–7 years’ project years’ experience management experience of 3 points = NQF 6 with a minimum of 3 which 3 years comprising of years’ experience managing projects of similar 2 points = NQF 5 with a minimum of 3 scope, size, and complexity years’ experience 1 point = NQF below 5 with a minimum of 3 years’ experience 0 points =Less than 3 years of experience or No project Manager CV submitted IP/VOIP Specialist/Engineer 5 points = NQF 8 upwards with a minimum of 3 years’ experience

Minimum 3–5 years’ experience in IP Telephony / 4 points = NQF 7 with a minimum of 3 VoIP environments and years’ experience implementation. 3 points = NQF 6 with a minimum of 3 years’ experience 2 points = NQF 5 with a minimum of 3 years’ experience 1 point= NQF below 5 with a minimum of 3 years’ experience 0 points= Less than 3 years of experience or No IP/VOIP Specialist/Engineer CV submitted Implementation Specialist 5 = NQF 8 upwards with a minimum of UCAAS/CCAAS 3 years’ experience Page | 10 Experience Requirements 4 = NQF 7 with a minimum of 3 years’ experience

Minimum 3 years’ experience in unified communications 3 = NQF 6 with a minimum of 3 years’ and/or contact centre experience environments with hands-on 2 = NQF 5 with a minimum of 3 years’ implementation experience in experience UCaaS and/or CCaaS solutions 1 = NQF below 5 with a minimum of 3 years’ experience 0 points= Less than 3 years of experience or No implementation Specialist UCAAS/CCAAS CV submitted 2.(b) Experience of each resource in SDWAN, UCAAS, CCAAS implementations. (5 points per CV) with relevant experience 15 NB: Minimum of 1 CV per team member for the base team / leading roles is mandatory. Project Manager 5 points = Excellent [7-10 years in similar roles] Experience Requirements 4 points = Good [5-6 years in similar

Minimum 5 years’ project roles e] management experience 3 points = Average [3-4 years in similar

At least 5 years managing roles] ICT/telecommunications projects 2 points = Below average [1-3] years in similar roles]

Minimum 5 years’ experience managing SD-WAN, UCaaS 0 point = Poor [below 1 years] or and/or CCaaS No project Manager CV submitted implementations SDWAN Specialist/Engineer 5 points = Excellent [5 years and more in similar roles] 4 points= Good [4 years in similar roles Experience Requirements e]

Minimum 3 years’ experience 3 points = Average [3 years in similar in SDWAN environments at roles] least 2 years’ hands-on experience in implementation 2 points = Below average [2 years in and support of SDWAN similar roles] environment 0 point = Poor [below 2 years] or No SDWAN Specialist/Engineer CV submitted Key Accounts Manager 5 points = Excellent [5 above years in similar roles] Experience Requirements 4 points = Good [4 years in similar roles] Page | 11

Minimum of 5 years’ total 3 points = Below average [3 years in experience in managing similar roles] accounts and SLA‘s 2 points=Below average [ 2 years in similar roles] 0 point = Poor [below 2 years] or No Key account CV submitted

Bidder’s experience in providing similar services in the last 5 years 10 20 (minimum of 3 clients must be contactable references). (a) Demonstration of experience in Supply, Implementation, Maintenance and Support of a communication ecosystem relevant to the terms of reference (b) Bidders must provide a list of completed projects demonstrating relevant experience. Completion of this Annexure is compulsory. Attach annexure to complete full details, where necessary (c) It is at the discretion of the cidb to reject the project as not relevant, therefore proper project descriptions must be given. The list of projects must be in the following format in order to score points: (d) Failure to complete this Annexure or if information requested is not provided in full as per Annexure, will score zero points on functional evaluation criteria. (e) The cidb reserves a right to contact references mentioned in the track record list. In order to comply with the Protection of Personal Information Act, 2013 (Act No. ) service providers have a responsibility to obtain the consent of the submitted references prior to sharing their personal information with the cidb e.g. testimonials letters. (f) The referees must be able to respond to the cidb for due diligence. The cidb reserves the right not to appoint the recommended bidder if positive feedback is not received from a minimum of three (3) referees. Points will be allocated as follows: 1 relevant project = 1 points 2 relevant projects = 5 points 3 relevant projects = 10 points 4 relevant projects = 15 points 5 relevant projects and above = 20 points Maximum possible score for functionality 90 The bidder must obtain a minimum score of 60 points to qualify for the third stage of evaluation NB: qualifying bidders will be required to present the proposal or demonstrate the solution at an operational site. In the event that the demonstration of the solution at the operational site does not meet the cidb requirement as per A detailed service offering and value proposition. The cidb reserve the right to make appropriate adjustments to this evaluation criterion for second stage on functionality. Table 3: Third Stage for Site Visit Page | 12 SITE VISIT REQUIREMENST Max Points Proposed solution (Demo Presentation) – 4 points 10 Network operation center - 2 points Call Center - 2 points Proposed Hardware - 2 points Maximum possible score for site visit 10 Total evaluation score Stage 2 Functionality score 90 Stage 3 Site Visit 10 Maximum score for functionality and site visit 100 Bidders must obtain a minimum score of 70 points to proceed to price and preference. 1.8.4. Fourth stage: Pricing proposal and preference

Bids will be evaluated based on the PPPFA, applying the 80/20 preference point system.

Availability of proof of B-BBEE Status level of contributor to claim preferential points.

Subsequent to the evaluation of essential minimum Criteria and functional criteria, the third stage of evaluation of the pricing will be in respect of price and preferential procurement only.

Bidders who obtained less than the minimum threshold of 70 points will be declared non- responsive and therefore will not be eligible for evaluation of Price and Preference procurement.

In terms of regulation 4 of the Preferential Procurement Regulations pertaining to the Preferential Procurement Policy Framework Act, 2000 (Act ), responsive bids will be adjudicated by the State on the 80/20-preference point for Specific goals in terms of which points are awarded to bidders on the basis of: (i) The bid price (maximum 80 points) (ii) Specific goals (maximum 20 points)

Points Allocation: 80 points

B-BBEE Details: REFERENTIAL PROCUREMENT CLAIM FORM (SBD 6.1) 46

7. General conditions of contract (gcc) 50

8. Certificate of authority for signatory 63

9. Administrative documents 67

10. Record of addenda to tender documents 71

11. Experience of the bidding entity 72

12. Approach paper 74

13. Marked up master agreement. 75

14. Cv template 76

1. Invitation to bid (sbd 1)

Bidder’s Information

Name of Company

Physical address

Postal Address

Telephone number

e-mail address

VAT number

Total Bid Price

Bidder Compliance Status

OR Central Supplier Database number

Tax Compliance PIN

Maaa

B-BBEE Status OR B-BBEE Status level sworn

Level Verification affidavit

Certificate

PLEASE NOTE: A valid B-BBEE status level verification certificate / sworn affidavit (for EME’s and

QSE’s) must be submitted in order to qualify for preference points for B-BBEE.

Yes NO

Is the entity a resident of the Republic of South Africa (RSA)?

Does the entity have a branch in the RSA?

Does the entity have a permanent establishment in the RSA?

Does the entity have any source of income in the RSA?

Is the entity liable in the RSA for any form of taxation?

If the answer is “No” to all of the above, then it is not a requirement to register for a tax

compliance status system pin code from the South African Revenue Service (SARS)

Page | 3

1.1. Bid Submission Requirements

1.1.1. Bids must be delivered by the stipulated closing date and time to the correct address.

1.1.2. No late submissions will be accepted by the cidb

1.1.3. All bidders are required to accept the general conditions of contract (GCC) and, if applicable any

special conditions of contract

1.1.4. Signing requirements of a consortium or joint venture

1.1.5. Proposals submitted by a consortium, or a joint venture

{"closingTime":"11:00","briefingSession":"{\"date\":null,\"time\":null,\"venue\":null,\"is_compulsory\":false}"}

{"name":null,"email":"[email protected]","phone":"012 482 7200","department":null,"address":"l enquiries may be directed to: [email protected]"}

Payment terms: cidb pays within 30 days of receipt of a valid VAT invoice (if applicable). Invoices must include: description of services rendered; any additional details requested by cidb. cidb may withhold payments for disputed amounts, errors, or poor service levels until resolved. Service provider must maintain a 3-year audit trail post-contract. Extraordinary expenses require prior cidb approval. Penalties for service level failures may be deducted from fees at the prime interest rate per day until resolved. Interest applies to late payments at prevailing rates.

Tax Compliance: Must remain compliant with all South African tax laws for the agreement duration. Non-compliance is a material breach and may result in immediate termination. B-BBEE: Must comply with the Broad-Based Black Economic Empowerment Act, 2003, and its Codes of Good Practice. Must maintain or improve the B-BBEE status level submitted during the RFP. cidb may request proof of B-BBEE status at any time. Non-compliance is a material breach and may lead to termination. POPIA: Must comply with the Protection of Personal Information Act (POPIA) and its regulations. Personal information must be processed lawfully, minimally, and securely. No sharing of personal information with third parties without written consent. Must report any unauthorised access or breaches promptly. No transfer of personal information to foreign entities without compliance with POPIA Section 72.

Construction Industry Development Board (cidb) address: 1267 Gordon Hood Road, Centurion, Pretoria, 0157. Telephone: (012) 482 7200.