Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Bid(Open-Tender)
Delivery Location
Maxwell Drive - Sunninghill - Johannesburg - 2000
Organization Type
GOVERNMENT
Published
03 Jun 2026
OCDS Reference
ocds-9t57fa-157996
This tender invites bids for the provision of a wage bureau functionality system, including outsourced software, system support, and execution of the function for ESKOM group capital projects. IT is an open invitation targeting suppliers capable of delivering end-to-end payroll and wage management solutions with compliance to eskom’s technical, financial, and transformation requirements.
Submit the following returnable documents:
Additional requirements:
Scope: Provision of Wage Bureau functionality (outsourced system functionality with system support and execution of the function) for Eskom Group Capital Projects.
Skills development requirements:
Recruitment:
Performance Guarantee: SDL&I Performance Guarantee of 2.5% of contract value. Release is tied to fulfilling SDL&I obligations. Tranche releases may be negotiated proportionate to SDL&I progress.
B-BBEE:
Local Content:
CIDB Skills Development Goals (CSDG):
Job Creation:
Contract duration: 5 years. SDL&I Implementation Schedule due: 28 days after contract award. Quarterly SDL&I reports: Ongoing, with Eskom review within 30 days of submission.
Buyer: Mthunzi Mgaju. Department: Eskom Kusile Power Station – Group Capital Division. SDL&I Contact: Davis Mposi, Senior Advisor: SDL&I, Group Capital Division (GCD).
Provision of Wage Bureau functionality (outsourced system functionality with system support and execution of the function) for Eskom Group Capital Projects. Contract duration: 5 years.
SDL&I Performance Guarantee: 2.5% of contract value, released upon fulfilling SDL&I obligations. Tranche releases may be negotiated proportionate to SDL&I progress. Contract duration: 5 years.
Skills Development Requirements:
Submit tender electronically by the closing date and time (06 July 2026 at 10:00). Late tenders will not be accepted. Required returnables include: Original tender and copy (both in paper form), Annexure A (Authorisation Form), Annexure B (Acknowledgement Form), Annexure C (Tenderer’s Particulars), Annexure D (Integrity Declaration Form), Annexure H (SBD 1 Invitation to Bid), Annexure I (SBD 6.1 Preference Points Claim Form), Annexure J (SBD 4 – Bidders Disclosure). For joint ventures, submit a valid JV agreement and proof of a single designated bank account. Clarifications must be submitted in writing to [email protected] at least 5 working days before the deadline. Alternative tenders are allowed based on completion date, payment method, technical methods, or NEC contract options.
Scope: Provision of Wage Bureau functionality software and services for Eskom Group Capital Projects, including system support and execution. Mandatory returnables: Scope of Work (Annexure 16), NEC Contract (Annexure 17), Pricing Schedule/BOQ (Annexure 18). Functionality requirements apply with a minimum threshold of 70% for technical acceptability. Refer to WAGE BUREAU TECHNICAL EVALUATION for detailed criteria.
Payment terms: Contracts ≤ R50M (VAT incl.) paid within 30 days of undisputed invoices; contracts > R50M paid within 60 days. Pricing must be inclusive of VAT, exclude contingencies, and correct arithmetical errors. Unconditional discounts are considered for evaluation; conditional discounts are not. Performance bond required from Eskom-approved financial institutions (Absa, DBSA, FirstRand, IDC, Investec, Land Bank, Nedbank, Standard Bank). Cataloguing costs (if applicable) must be quoted separately in the Pricing Schedule. Financial statements required: Approved statements (≤18 months old), auditor’s report, director’s report, balance sheet, income statement, equity changes, cash flows, and notes. ITA 34C and Public Interest Score (PIS) required for local companies if not audited.
Eligibility: Tenderers must not be on international sanctions lists, submit multiple tenders, or have conflicts of interest. JV/consortium agreements must state joint and several liability. Tenderers must not subcontract 100% of the scope. Mandatory compliance: CSD registration, Integrity Pact Declaration, completed NEC Pricing Schedule, and all mandatory returnables by deadlines. Non-compliance with mandatory documents results in disqualification. CIDB requirements: Not applicable. B-BBEE: Valid certificate or sworn affidavit required (EME: ≤R10M revenue; QSE: ≤R50M revenue; >R50M: valid certificate). B-BBEE Improvement Plan required within 30 days of contract signing. SDL&I: Skills development proposals required; 1.5% of contract value retained as security for SDL&I obligations. Local-to-site procurement: 10% spend on 51% black-owned entities.
Closing date and time: 06 July 2026 at 10:00. Tender validity period: 12 weeks from closing date (extendable to 24 weeks). Clarification queries deadline: 5 working days before tender submission deadline.
Eskom Representative: Mthunzi Mgaju. Email: [email protected]. Phone: +27 11 800 4523. Submission: Electronic submission required. Fraud reporting: 0800 11 2722 or [email protected].
Scope: Provision of Wage Bureau functionality (outsourced system functionality with system support and execution) for Eskom Group Capital Projects. Mandatory annexures: Authorisation Form (A), Acknowledgement Form (B), Tenderer’s Particulars (C), Integrity Declaration Form (D), SBD 1 (H), SBD 6.1 (I), SBD 4 (J). Optional annexures: CPA for Local/Imported Goods (E, F), SBD 6.2 (G1-G4).
Pricing (90 points): Inclusive of VAT, corrected for errors, excluding contingencies, adjusted for deviations, and evaluated using Net Present Value. Specific Goals (10 points): B-BBEE status (90/10 system). Functionality: Minimum 70% threshold for technical acceptability. Alternative tenders allowed based on completion date, payment method, technical methods, or NEC contract options. Unconditional discounts considered; conditional discounts implemented post-payment.
Contract terms: NEC Engineering and Construction Contract. Performance bond required from Eskom-approved financial institutions. Tender validity: 12 weeks (extendable to 24). Payment terms: ≤R50M within 30 days; >R50M within 60 days. Cataloguing costs (if applicable) quoted separately. CIDB Contract Participation Goals (CPG) and Contract Skills Development Goals (CSDG) documentation required post-award if applicable. Subcontracting with subsidiaries must be declared.
Returnable Documents:
......................................................................................... 6
4.1 Overview .............................................................................................................................. 6
4.2 Objective of the wage bureau service ................................................................. 7
4.3 Monthly operational process .................................................................................. 8
4.4 Benefits ................................................................................................................................ 9
4.5 System architecture and software components ............................................ 9
4.6 Data warehouse contents ........................................................................................ 10
4.7 Infrastructure requirements ................................................................................ 10
5 project scope exclusions......................................................................................... 11
5.1 Peaking stations ............................................................................................................ 11
5.2 Contracto
Payment Terms: payment certificates and
commercial adjudications.
contractual cost recovery.
12.5 Industrial Relations (IR) and Labour‐Stability Specialists
IR and labour‐stability roles support labour governance by:
n
No specific requirements found
{"closingDate":"08 April 2029"}
{"name":null,"email":null,"phone":null,"department":"Management","address":null}
......................................................................................... 6
4.1 Overview .............................................................................................................................. 6
4.2 Objective of the wage bureau service ................................................................. 7
4.3 Monthly operational process .................................................................................. 8
4.4 Benefits ................................................................................................................................ 9
4.5 System architecture and software components ............................................ 9
4.6 Data warehouse contents ........................................................................................ 10
4.7 Infrastructure requirements ................................................................................ 10
5 project scope exclusions......................................................................................... 11
5.1 Peaking stations ............................................................................................................ 11
5.2 Contracto
6.5 Data availability and quality .................................................................................. 12
Returnable Documents: Not specified in the provided text.
Scope: Provision of Wage Bureau functionality, including outsourced system functionality, system support, and execution of the function for Eskom Group Capital Projects. Duration: 60 months. Key deliverables include: License fees, hardware and hosting (servers, infrastructure support, secure offline backups), support costs (data issues, base and additional SLA support for SSPs/SSA enhancements, claim verification, time and attendance data collection, project management, business analysts for data collection/analysis, interface developers/programmers, fixing biometric devices), travel and subsistence, and network quality improvements.
Pricing structure: Breakdown required for license fees, hardware/hosting, support costs (by hour or unit), travel/subistence, and network quality improvements. Contract amount must be calculated for 60 months. Units of measure include Rands, Hours, or 'No' (for fixed items). Example: License fees (Rands, 1 unit/month, 60 months total). Support costs detailed by hours (e.g., 145.14 hours/month for data issues).
Scope: Outsourced Wage Bureau functionality for Eskom Group Capital Projects, including system support and execution. Duration: 60 months. Key components: License fees, hardware/hosting, support services (data, SLA, time/attendance, project management, business analysis, interface development), device maintenance, travel, and network quality improvements.
Scope: Outsourced Wage Bureau functionality, including system support and execution for Eskom Group Capital Projects.
Key deliverables:
Scope: Provision of outsourced Wage Bureau functionality, including system support and execution for Eskom Group Capital Projects. This includes payroll solution implementation, Time & Attendance (T&A) systems, on-site support, hardware/hosting/DR, and business/payroll/IR analysis.
Bidders must complete and sign the form to acknowledge and accept Eskom Supplier Quality Requirements as per Specification 240-105658000 and ISO 9001 Standard. The scope includes outsourced system functionality with system support and execution of wage bureau services for Eskom Group Capital Projects.
The tender requires the provision of Wage Bureau functionality, including outsourced system functionality, system support, and execution of the function for Eskom Group Capital Projects. Bidders must comply with Eskom Supplier Quality Requirements (Specification 240-105658000) and ISO 9001 Standard.
Submit all returnable documents as specified in the Contract Quality Plan (CQP) template. Ensure all documentation is version-controlled, properly indexed, and retained per the outlined retention periods. Non-compliance with submission requirements may result in disqualification.
Scope: Provision of a Contract Quality Plan (CQP) to meet Eskom’s quality management expectations for the Wage Bureau functionality outsourcing. Key deliverables include:
The tender requires the provision of a Contract Quality Plan (CQP) to ensure compliance with Eskom’s quality management expectations. The CQP must align with SANS 466:2005 / ISO 10005:2005 standards and cover all aspects of the Wage Bureau functionality outsourcing, including system support and execution.
Submit the following returnable documents as part of your bid: Form of Offer and Acceptance, Contract Data provided by the Contractor (including pricing data and scope of work), Schedule of Deviations (if applicable), and any additional documentation required by the NEC3 Term Service Contract (TSC3). Ensure all documents are signed by duly authorised representatives. Failure to submit required securities, bonds, guarantees, or proof of insurance within two weeks of contract award may result in disqualification.
Provide a Wage Bureau functionality software and services across Eskom Group Capital Division. The service includes: centralised assurance and verification of contractor wage information, validation of hours worked, overtime, allowances, job grades, and wage rates against biometric data and contractual/statutory obligations (UIF, SARS, provident fund contributions), independent verification of contractor invoices, early warning detection of contractor liquidity challenges, and enhanced project governance/labour intelligence/reporting. The system must integrate data from biometric attendance systems, contractor payroll submissions, contractual wage schedules, and statutory compliance documents. Deliverables include validated claims reports, workforce profiles, attendance/productivity metrics, compliance verification results, and historical records for audit. The Contractor must submit a detailed schedule within 2 weeks of project signature outlining delivery/implementation management. Key personnel required: Accounting Manager, Project Manager for Time and Attendance, Commercial/Financial Manager, Project Manager for Payroll & Portal, Operations Manager for Time and Attendance.
Pricing follows NEC3 TSC3 Option A (Priced contract with price list). Submit a Price List (C2.2) with lump sum items or quantities multiplied by rates. Prices must include correction of defects not caused by Employer risk. No adjustment to lump sum prices unless due to a compensation event. Submit a pro forma invoice by the 20th of each month. Payment certificates issued around the 25th of each month, with tax invoices due within one week of receipt. Payment made within 30 days of valid TAX invoice receipt. VAT at 15% applies. Currency: South African Rand. Interest on late payments: 0% above Standard Bank prime rate for ZAR amounts; LIBOR for other currencies. Contractor must include Eskom VAT number (4740101508) on all invoices. Contract value: 15% fixed, 85% subject to CPA escalation (effective from the 13th month).
Contractor must comply with: NEC3 Term Service Contract (TSC3) conditions, including Option A (Priced contract with price list), Option W1 (Dispute resolution), and secondary Options X1 (Price adjustment for inflation), X2 (Changes in the law), X18 (Limitation of liability), X19 (Task Orders). CIDB registration required. B-BBEE Level 4 Contributor status required; if not already compliant, Contractor has 12 months from contract commencement to achieve this. Contractor must notify Employer within 7 days of any change in B-BBEE status and submit updated verification within 30 days. Failure to maintain B-BBEE status may result in contract renegotiation or termination. POPIA compliance mandatory for all personal information processing. Contractor must ensure all subcontractors, employees, and agents comply with OHSA, Eskom SHEQ regulations, and environmental laws. Contractor must provide a Quality Management System (QMS) certified or compliant with ISO 9001:2008 and a Quality Control Plan (QCP) compliant with ISO 10005. Escrow Agreement for software source code required within 30 days of contract signature. Contractor must maintain minimum insurance covers: R1M per incident for Employer property damage, R25M per incident (unlimited aggregate) for third-party liability, and R500,000 for employee injury/death. Contractor must adhere to Eskom’s Ethics, Confidentiality, and Non-Variation clauses.
Contract period: 60 months starting from the commencement day (the first full day after the last signature date on the contract). Payment assessment interval: between the 20th and 15th of each successive month. Payment due within 30 days after receipt of a valid TAX invoice. Contractor must submit a first plan for acceptance within two weeks of the Contract Date.
Service Manager: Ms S van der Westhuizen, Megawatt Park, Stability Department, Tel: 011 800 5993, Fax: 086 666 9048. Employer: Eskom Holdings SOC LTD, Megawatt Park, Maxwell Drive, Sandton, Johannesburg, Tel: 011 800 5993, Fax: 086 666 9048. For adjudicator information, contact Leighton Itholeng, Tel: +27 (0)11 800 4031, Fax: +27 (0)86 668 0419, Email: [email protected]. Invoice submission email: [email protected].
The provision of a Wage Bureau functionality (outsourced system with support and execution) for Eskom Group Capital Projects. The service provides a standardised, reliable, and independent assurance mechanism to enhance the integrity, accuracy, and compliance of contractor wage information. Key objectives include improving wage accuracy, reducing disputes, strengthening financial oversight, supporting contractual/commercial governance, and enabling early detection of contractor performance risks. The system integrates biometric attendance, payroll submissions, contractual wage schedules, and statutory compliance data into a single, auditable source.
Returnable Documents:
Title: Supplier Quality Management: Document Identifier: 240-105658000
Alternative Reference QM 58
Number:
Area of Applicability: Eskom Holdings SOC Ltd
Functional Area: Quality Management
Revision: 3
Total Pages: 28
Next Review Date: October 2024
Disclosure Controlled Disclosure
Classification:
Compiled by Supported by Functional Authorized by
Responsibility
SA Sambo P Dondashe L Meyer K Pather
Chief Advisor Middle Manager Acting Senior General Manager
Quality Quality Manager Quality Risk and
Management Management Management Sustainability
Date: 15/10/2021 Date: 15/10/2021 Date: 15/10/2021 Date: 17 October 2021
EDC TN Formatted 15.10.2021
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
Content
. Introduction ............................................................................................................................... 3
2. Supporting Clauses .................................................................................................................. 3
2.1 Scope ............................................................................................................................... 3
2.1.1 Purpose ................................................................................................................. 3
2.1.2 Applicability ........................................................................................................... 3
2.1.3 Effective date ......................................................................................................... 3
2.2 Normative/Informative References ................................................................................... 3
2.2.1 Normative .............................................................................................................. 3
2.2.2 Informative............................................................................................................. 3
2.3 Definitions ........................................................................................................................ 4
2.4 Abbreviations ................................................................................................................... 5
2.5 Roles and Responsibilities ............................................................................................... 6
2.6 Process for Monitoring ...................................................................................................... 6
2.7 Related/Supporting Documents ........................................................................................ 6
3. Pre-Contract Award: Quality Requirements .............................................................................. 7
3.1 Supplier and Sub-Supplier Quality Management System Requirements .......................... 7
3.2 Quality Plan ...................................................................................................................... 8
3.3 Contract Quality Plan........................................................................................................ 8
3.4 Quality Control Plan ....................................................................................................... 10
3.5 Pre-Contract Award: Quality Requirement ...................................................................... 13
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment ........................... 16
3.7 Post-Contract Award ...................................................................................................... 17
3.7.1 Contract Execution .............................................................................................. 17
3.7.2 Supplier Quality Performance Monitoring Phase ................................................. 18
3.7.3 Supplier Quality Audit .......................................................................................... 18
3.8 Standard Conditions ....................................................................................................... 19
3.8.1 Rights of Access .................................................................................................. 19
3.8.2 Eskom Rights to Information ................................................................................ 20
3.8.3 Preservation ........................................................................................................ 21
3.8.4 Quality Audits Related Conditions ....................................................................... 25
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by
Eskom ................................................................................................................. 25
3.8.6 Special Processes ............................................................................................... 26
4. Acceptance ............................................................................................................................. 27
5. Revisions ................................................................................................................................ 27
6. Development Team ................................................................................................................ 27
7. Acknowledgements ................................................................................................................ 28
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
The intention of this specification is to specify and describe the minimum quality requirements for all
existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,
vendor registration, management, monitoring, assessment and auditing of suppliers. Eskom’s
position is to partner with suppliers who fully demonstrate commitment to the development,
implementation, and maintenance of a quality management system (QMS) that conforms to the
requirements of ISO 9001 standard. The priority is to encourage suppliers to continually improve
their QMS and enhance service delivery by implementing and conforming to the standard.
2. Supporting Clauses
2.1 Scope
2.1.1 Purpose
The purpose of this specification is to outline the requirements according to which suppliers shall
develop,
implement,
maintain, and
continually improve
a quality management system (QMS) based on ISO 9001, which should form the basis for conformity
to Eskom quality requirements and continually adhere to them throughout the duration of a contract
2.1.2 Applicability
This specification shall apply throughout Eskom Holdings Limited divisions, its subsidiaries,
suppliers, and sub-suppliers and shall form part of all Eskom requests for information (RFI)/ requests
for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products
and services.
2.1.3 Effective date
Date of authorisation of the specification
2.2 Normative/Informative References
Parties using this document shall apply the most recent edition of the documents listed in the
following paragraphs.
2.2.1 Normative
[1] ISO 9001 Quality Management Systems – Requirements
[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.
2.2.2 Informative
[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary
[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy
[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained
Success
[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy
[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure
[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )
[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions
[11] 240-12248652 Supplier Quality Management: List of Tender Returnables
[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and
Activities
[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures
2.3 Definitions
The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.
2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product
may comprise multiple individual components
2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality
required by the contract. It is a framework for the contractor’s process for delivering quality.
Purpose of a CQP is to outline how the results defined in the specifications will be achieved.
2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/
manufacturing shall not proceed without the attendance of, and written authorisation of, an
Eskom representative or Eskom inspection agency, whichever is applicable.
2.3.4 Intervention Points: those control points indicated by the various controlling bodies
concerned with the implementation of a specific QCP/ ITP. These can be in the form of
inspection, hold points, surveillances, witnesses, reviews and verifications.
2.3.5 Inspection Agency: an organisation or person appointed by Eskom for the purpose of
performing quality assurance/ quality control, monitoring, inspection and/ or expediting
services.
2.3.6 Level 1 Plant Items: equipment, whose failure has an effect on personnel safety and/ or
health, causes an environmental incident, cause a huge production loss or major equipment
damage. Equipment that are safety/ redundancy/ protective device or covered by statutory
regulations requirements.
2.3.7 Level 2 Plant Items: equipment, whose failure impacts plant availability and/or reliability,
causes significant costs or secondary damage.
2.3.8 Level 3 Plant Items: equipment that does not impact on personnel safety and/ or health,
environmental, cost, availability and/ or reliability of plant.
2.3.9 Nonconformity: a deficiency in material, composition, characteristic, or performance that
renders the quality of an item, component, or product unacceptable or indeterminate. The
term also covers a deficiency in, or deviation from/non-adherence to, the quality management
system requirements, prescribed production processes, and/or related documentation such
as procedures and instructions.
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
2.3.10 Quality Plan: specification of the actions, responsibilities and associated resources to be
applied to a specific object.
2.3.11 Quality Control Plan: a document specifying the activities to be inspected throughout the
execution of the project, inclusive of test methods, procedures, and acceptance criteria (This
term is equivalent to QIP and ITP).
2.3.12 Requirement: the need or expectation that is stated, generally implied, or obligatory.
Requirements are generally specified in the purchase order and/or contract documentation,
but may not be limited to these.
2.3.13 Primary Plant (Power Plant): primary plant include High Voltage equipment situated inside
the control room (breakers, bus-bars, CT’s, VT’s and transformers).
2.3.14 Secondary Plant (Control Plant): secondary plant includes all equipment used to control
and protect the HV equipment on the primary plant side. (Protection, metering, AC/DC and
tele-control).
2.3.15 Special Process: is any production or service process which generates products or services
which cannot be measured, monitored, or verified prior to delivery and use.
2.3.16 Supplier: is a current or potential supplier, vendor, contractor, consultant, or service provider.
A supplier may be a natural or legal person and includes any employee acting within the
course and scope of his/her employment or any agent or manager acting for, or on behalf of,
or in the interests of, the person registered as supplier on the Eskom supplier database.
2.3.17 Sub-supplier: an organisation that provides a product/service to the supplier and/or that
enters into a subcontract and assumes some of the obligations of the supplier or prime
contractor.
2.3.18 Witness Point: a predetermined stage in the quality control plan where and inspection
activity will take place. Work may proceed, provided Eskom or its inspection agency has been
formally notified and confirmed that inspection is waived.
2.4 Abbreviations
Abbreviation Explanation
AIA Approved Inspection Authority
CA Corrective Action
CQP Contract Quality Plan
FIDIC Federation Internationale Des Ingenieurs- Conseils
FMECA Failure Mode, Effects and Criticality Analysis
HAZOP Hazard and Operability Study
ISO International Organisation for Standardisation
ITP Inspection and Test Plan
NC Nonconformity
NDT Non Destructive Testing
PMI Positive Material Identification
QCP Quality Control Plan
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
Abbreviation Explanation
QMS Quality Management System
PQP Project Quality Plan
RFI Request for Information
RFQ Request for Quotation
RFP Request for Proposal
SHEQ Safety, Health, Environment, and Quality
SETA Skills Education Training Authorities
WPS Welding procedure specifications
WQR Welder’s Qualification Record
2.5 Roles and Responsibilities
Eskom Quality representative/ professional will select applicable requirements for existing and
potential Eskom suppliers using Form A (Tender and Contract Quality Requirements for Supplier
Quality Management: Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001
Standard).
The existing and/ or potential suppliers must complete, sign and return Form A with the other
returnable as listed in the List of Tender Returnable document (240-12248652). Other roles and
responsibilities for this standard are defined within the text of this specification.
2.6 Process for Monitoring
The application of this specification throughout Eskom shall be audited as per the management
system audit schedule.
2.7 Related/Supporting Documents
The documents superseded by this specification: all divisional and business unit supplier quality
requirements standards and/or specifications.
Forms and templates:
[1] 240-68099512 Tender and Contract Quality Requirements for Supplier Quality Management
Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001 Standard (Form
A)
[2] 240-109253698 Template for a Typical Contract Quality Plan
[3] 240-109253302 Quality Control Plan/Inspection and Test Plan
[4] 240-126469599 Method Statement Template.
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
3. Pre-Contract Award: Quality Requirements
The quality assessment criteria and Form A of this specification will be selected and completed by
an Eskom Quality representative/ professional who will identify the applicable supplier quality
requirements to be met.
Form A of this specification must also be completed and signed by the supplier responding to an
Eskom invitation to tender, in order to acknowledge and accept Eskom Supplier Quality requirements
as per this specification and ISO 9001 Standard or any additional quality requirements specific to
the scope of work.
3.1 Supplier and Sub-Supplier Quality Management System Requirements
3.1.1 The supplier and sub-supplier shall develop, implement, maintain and improve a formal QMS
that conforms to the latest ISO 9001 standard or any applicable standard of QMS (latest
applicable revision) and in accordance with the requirements of this specification.
3.1.2 Such a formal system shall consist of the appropriate documented information required by
ISO 9001 and may include a quality manual, quality plans, work procedures, work
instructions, method statements, work flow documentation, etc., as the case may be. This
requirement constitutes the most basic QMS requirements.
3.1.3 Unless specifically excluded from the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), such a QMS shall carry a valid ISO 9001
certificate from an accredited certification body, as indicated in the applicable Eskom
invitation (this requirement applies equally to both the supplier and any/ all manufacturing
third-party organisations mentioned above).
3.1.4 Unless specifically excluded in the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), the supplier shall have a fully developed,
documented, implemented, reviewed and maintained QMS that complies with the
requirements of ISO 9001 standard or any applicable standard of QMS. In the event that the
main supplier invariably requires the assistance of a sub-supplier in order to realise its own
supply obligations. The aforementioned requirement applies equally in all cases where any
such sub-supplier’s scope of responsibility includes the provision of any of the following
activities, namely, design and development, manufacturing, maintenance, testing, storage,
delivery, installation, commissioning, and project management, or in the cases the supplier
name changes, mergers, acquisitions and/ or cessions. Eskom Quality department must
ensure that the changed entity can still fulfil the requirements as set out in the contract
documentation.
3.1.5 Eskom reserves the right to request and perform necessary assessments at sub-supplier
facilities.
3.1.6 The main supplier shall be responsible for defining and managing the specific quality
assurance and control elements applicable to the respective sub-supplier’s scope of
work/supply and ensure that its sub-supplier(s) quality programmes support Eskom
requirements.
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
3.1.7 The supplier shall inform Eskom of any proposed changes to the QMS or staff that will affect
the quality system prior to implementation of these changes.
3.1.8 The main supplier shall develop and implement a performance management programme for
their sub-supplier. The programme shall include, but not limited to:
Verification of the QMS
Audits and surveillances
Regular assessment of the CQPs and reviews of QCPs.
NC and Defect Management
Inspection and test plans
Risk management
3.2 Quality Plan
The information in this section constitutes the minimum requirements for a quality plan.
3.2.1 Where specified in the Evaluation Criteria and/ or quality list of tender returnables , as per the
categories of quality requirements (Category 1, 2, 3, or 4); all individual products, services
and processes shall have a documented, implemented, reviewed and maintained contract
quality plan and/or quality control plan (inspection and test plan).
3.2.2 Where specified in the evaluation criteria and/ or quality list of tender returnables. All
production and/ or service provision shall be carried out in accordance with a documented
and agreed contract quality plan (CQP) and/ or quality control plan (QCP)/ inspection and test
plan (ITP).
3.2.3 The supplier shall plan for the required quality-related activities and interfaces within the
supplier’s quality system in order to demonstrate its ability towards both controlling and
meeting specified Eskom requirements.
Note 1: Contract Quality Plan should address the quality assurance elements related to the scope
of work and/ or technical specification.
Note 2: Quality Control Plan (QCP)/ Inspection and Test Plan (ITP) should address the quality
control elements related to the scope of work and/ or technical specification.
3.3 Contract Quality Plan
The main supplier shall require sub-suppliers to submit project quality plans (PQPs)/ contract quality
plans (CQPs) and associated documentation in accordance with the requirements of project QMS
processes applicable to the sub-supplier’s scope of work.
The supplier shall, where applicable, based on scope of work criticality, ensure that procurement
documents clearly and unambiguously require sub-supplier submission of a sub-supplier CQP for
supplier and Eskom review.
The main supplier shall ensure that sub-supplier CQPs are developed and implemented in
accordance with the ISO 10005 Quality Management System Guidelines for Quality Plans. In
addition to the elements specified in ISO 10005, the supplier’s and/ or sub-suppliers’ CQPs shall
include the following (as applicable):
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3.3.1 The management of records, including material tests, positive material identification (PMI)
testing, material certification, etc.
3.3.2 The provision for free and uninhibited access by the supplier and/or personnel at the time of
inspection.
3.3.3 The proposals for submission of final documentation, the final manufacturing data book, prior
to shipment.
3.3.4 The special processes related to welding: management of the welder’s qualification record
(WQR), welding procedure specifications (WPS), and procedures qualification records (PQR)
that will be used in the performance of work for supplier review and acceptance prior to
commencing manufacture. Welders shall be qualified to the specified Codes of Construction
for the applicable procedures. The requirements for qualification shall be specified by the
supplier, and welder records shall be maintained by sub-suppliers performing the work.
3.3.5 The special installation procedures and other required fabrication or manufacturing
procedures (that is, those required for post-weld heat treatment, tube rolling, coatings, etc.)
that will be used in the performance of work shall require supplier review and acceptance
prior to commencing manufacture. The personnel carrying out special processes (for
example, NDE, welding, coating, heat treatment, etc.) where the results cannot be fully
verified by subsequent inspection and test shall be suitably qualified and, where applicable,
registered with statutory bodies as legally required, that is, as radiographic workers to conduct
radiography. The requirements for the qualification shall be specified, and personnel records
shall be maintained in accordance with the Project Quality Personnel Qualification
Specification and, where applicable, legal requirements.
3.3.6 The personnel required to perform special processes shall be certified competent through a
certificate of competency in accordance with the company’s internal training management
and competency control procedures or an external certification body (for example, NDT)
through an accredited service provider as per Skills Education Training Authorities (SETA)
requirements.
3.3.7 All personnel who perform activities that affect quality shall have their training needs identified
and documented. The required training shall be implemented in accordance with the
company’s training management and competency control procedures. All the training
certificates shall meet the SETA requirements in terms of having the unit standard completed
and the accreditation number of the service providers.
3.3.8 Instructions and requirements for equipment and materials storage, preservation, and
maintenance, including identification of materials required for preservation and maintenance,
are to be provided sufficiently prior to receipt (prior to shipment or earlier) to ensure that
appropriate resources are available at the time of delivery.
3.3.9 Specific quality monitoring and verification activities are to be undertaken on the supplier’s
sub-suppliers by Eskom or it agent.
3.3.10 The CQP information need to include, but not limited to:
Spells out the aspects of the QMS to be applied within a specific Eskom project, and the
methods to be utilised to ensure quality.
Outline the resources, the communication channels, applicable documents and records to be
generated.
Management Authority and Responsibility from both supplier and client need to outline in the
Cqp.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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List of documents and records that will be used and submitted during the execution of the
project.
Communications channels should include contact person and contact details
Monitoring & measurement procedures for activities need to be indicated.
3.3.11 The main supplier and sub-supplier CQPs shall comply with the Eskom Quality Requirements
Specifications and shall be submitted prior to the initial scope of work kick-off or initial pre-
fabrication meeting and prior to commencement of manufacturing, whichever is earlier.
3.3.12 The Eskom template for CQP provided shall be used as guideline, where the supplier does
not have a CQP template.
3.4 Quality Control Plan
The supplier shall develop and implement processes and procedures that efficiently and effectively
monitor, verify and document the quality of the scope of work for deliverables.
The main supplier shall ensure that sub-supplier QCPs/ ITPs are prepared at a level of detail
sufficient to address all quality-control-related activities in a chronological order, from contract review
through materials verification, manufacturing, fabrication, assembly, final testing, commissioning,
hand-over documentation, and certification. In addition, the supplier shall ensure compliance with
the following requirements:
3.4.1 All stages of manufacturing, fabrication, assembly and installation shall be controlled by a
supplier’s QCP/ ITP that clearly and unambiguously identifies the quality verifications to be
performed and special attention to controls related to critical products and services.
3.4.2 QCP/ ITP shall be reviewed and accepted by Eskom, its inspection authority or agency, and
they shall allow for the insertion of Eskom specific requirements, including hold and witness
points prior to the commencement of work.
3.4.3 Subsequent changes to the Eskom accepted QCP/ ITP shall require Eskom, its inspection
authority or agency’s agreement prior to the commencement of work involving an activity
affected by such changes.
3.4.4 The ITPs should cover materials certification, fabrication works, in-process inspections, final
acceptance tests, packaging and pre- shipment/ transportation, shipping/ transportation
inspections where contracted, preservation, site acceptance tests, construction and erection
works, and pre-commissioning and commissioning tests.
3.4.5 All sub-supplier QCP/ ITP activity shall be performed using an Eskom-accepted supplier
Qcp/ itp.
3.4.6 All applicable codes, standards, and relevant acceptance criteria documents are available at
the work location, and Eskom representatives on site shall have on-going access to this
information. Workplace documentation shall be available in English and in any workforce-
appropriate language.
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3.4.7 Where activities subject to inspection and test procedures are to be undertaken by a sub-
supplier, the QCP/ ITP shall make reference to this fact and shall include descriptive details
of the sub-supplier’s involvement. A separate QCP/ ITP shall be required for each sub-
supplier scope of work.
3.4.8 The supplier shall be ultimately accountable and responsible for the development and proper
implementation of all sub-supplier QCPs/ ITPs, including those reviewed or developed by
sub-suppliers.
3.4.9 Eskom reserves the right to select intervention points on QCPs/ ITPs for Eskom oversight of
selected functions and to perform surveillance or audits of the work.
3.4.10 Once signed, the ITPs and QCPs become addendums to the main contract. These ITPs can
be reviewed at Eskom’s discretion based on its assessment of the supplier’s performance or
other risks.
3.4.11 A QCP/ ITP shall contain the following information:
Eskom contract number and title
The supplier’s order number
Identification of the area of works/contract
Description of the work, with components, item number, and activity date
QCP/ITP unique number
A list of the sequence of operations, including inspection and tests
The identification of the specification, drawing number, or procedure for each operation,
with reference to the relevant criticality risk rating
The acceptance criteria, with reference to the technical specification, in-house, national, or
international standard, with the relevant clause number for each operation
The inspection and test activities that the supplier has nominated for its intervention points
Provision for the inclusion of intervention points nominated by Eskom and/or its authority/
agency
Provision for intervention point acceptance by date and signature for all parties having
intervention in the plan
Inspection and test records to be generated by the supplier for each operation and an
indication of records to be provided to Eskom (as applicable)
3.4.12 The main supplier shall require sub-suppliers to submit QCPs/ ITPs and associated
documentation applicable to the sub-supplier scope of work. Any changes made to the QCP
after submission must be resubmitted to Eskom for further review. The supplier shall ensure
that all sub-supplier QCPs/ ITPs are in compliance with the Eskom Quality Requirements
Specifications, including, but not limited to, the following requirements:
Clear and unambiguous description of the equipment and location(s) at which each activity
will take place, including facility location(s)
Identification of quality verification activity and stage
The details of reference documents, procedures, or method statements to be utilised in
performance of the activity, including specific reference to actual sections and pages of
procedures, standards, instructions, specifications, etc.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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Definition of acceptance criteria
Listing of certifying or verifying documents generated to provide evidence of compliance
with specified requirements; documents are to be provided using the proper Eskom
document numbering requirements
Identification of main supplier and sub-supplier (where applicable) third-party/approved
inspection authority (AIA) and Eskom inspection activities defined in terms of witness, hold,
document review, and verification monitoring points and provision for sign-off of each of the
above-mentioned parties for each intervention point
Qualification requirements for quality control inspectors, including any third-party/AIA
inspectors
Listing of all proposed test procedures
Acceptance criteria for each inspection or test in alignment with specified tolerances
A section for signed acceptance of the QC/ITP by the supplier, sub-supplier (where
applicable), and Eskom prior to commencement of work
Inspection or testing intervention points, including, but not limited to, factory acceptance test
and package acceptance test, witness, and hold points
3.4.13 A quality kick-off meeting will be held at the start of the contract and, if required, at the start
of each subsequent phase.
The supplier shall arrange coordination meetings with Eskom prior to placement of orders
for items or equipment to ensure that all technical and commercial requirements are clear
and understood. Fourteen days’ advance notice of meetings shall be given to Eskom.
Supplier inspection personnel, including inspection agency personnel, shall be competent
and qualified to perform inspection and testing assignments. Mobilisation of all such
personnel shall be in compliance with the Project Quality Personnel Qualification
Specification.
3.4.14 Where QCP/ ITP is applicable, the supplier shall ensure that sub-suppliers are provided with
comprehensive, clearly written, and unambiguous inspection and testing protocols, including
processes, procedures, and methods that shall include, but not be limited to, the following:
Requirements for inspection checklists and inspection assignments, with lists of items to be
inspected
An inspection and testing report format, report content, schedule for report processing and
distribution, and report retention requirements
Inspection and test report results response tracking (log) and resolution of nonconformity in
inspection and test processes, procedures, or methods and nonconformity identified in
inspection and test results
Associated Failure Mode, Effects and Criticality Analysis (FMECA) reports relating to the
equipment and sub-systems (if applicable)
Hazard and Operability Study (HAZOP) report, as applicable
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3.4.15 The supplier shall establish processes and procedures for formal assessment of sub-supplier
inspection and testing programmes. These shall include review of sub-supplier inspection
reports and other quality control documentation. Additional formal assessment of
manufacturing, fabrication, and assembly facility operations shall be conducted by the
supplier to ensure continuing suitability, adequacy, and effectiveness of the sub-supplier’s
inspection and testing programmes. Assessment frequency shall be established in
consideration of the sub-supplier scope of work, criticality of scope of work deliverables, and
performance information. The assessment scope and schedule shall be developed in
consultation with Eskom.
3.4.16 Supplier processes and procedures for verification of supplier and sub-supplier purchased
product compliance with specifications shall obtain document return/review status prior to
implementation.
3.4.17 The objective is to finalise any outstanding procedural or other issues before proceeding to
deliver the works.
3.4.18 Eskom, in consultation with the supplier, develops an agenda for the meeting, and Eskom will
keep minutes of these meetings.
3.4.19 Mandatory pre-inspection meetings will be convened by Eskom or its inspection agency or
AIA to be attended by the supplier’s and sub-supplier’s representatives, including their quality
representatives who will be involved in the works, and records are to be kept.
3.4.20 Eskom reserves the right to appoint resident quality inspectors who can be based at the
supplier’s or sub-supplier’s premises and on site where the work is being performed. The
supplier is expected to provide workspace at no cost to Eskom for the inspector, as required.
3.4.21 Eskom may appoint any organisation it prefers to perform quality assurance and quality
control activities, either in the capacity as an AIA or inspection agency, on the works
contracted to the supplier, and the supplier or its sub-suppliers may not object, prevent,
hinder, undermine, circumvent, question, discredit, or in any way make it impossible for such
organisation to carry out its work on behalf of Eskom.
3.4.22 The Eskom template for QCP/ ITP provided shall be used as guideline, where the supplier
does not have a QCP/ ITP template.
3.5 Pre-Contract Award: Quality Requirement
3.5.1 Main Supplier and Sub-supplier Categories
Eskom supplier quality requirements for all existing and potential suppliers and sub-suppliers are
classified into four categories (category 1, 2, 3 and 4). Suppliers must prepare and submit quality
documentation as per the tender selected category (indicated in Form A) using the list of tender
returnables document.
NOTE: Only one (1) category must be applicable per procurement process e.g. [Eskom requests for
information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for
the procurement of products and services].
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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The following are the minimum returnable documentation for Categories 1 to 4:
3.5.2 Category 1: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a valid copy of ISO 9001 or any applicable certificate of a QMS (the
latest applicable revision). The QMS should drive the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal and external
audit reports. The audit reports must include, if applicable, nonconformity identified, and the
resulting remedial actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit a draft, or an example of an inspection and test
plan (ITP) or quality control plan (QCP) on similar and/ or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
documents (240-12248652).
3.5.3 Category 2: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed, implemented and maintained QMS
that complies with ISO 9001 or any applicable standard of quality management system (the latest
applicable revision). The following documents (approved/ signed copies) shall be submitted:
Quality Management System manual or a documented information that have defines and
describes the QMS and its scope
Quality Policy, aligned with the supplier’s strategic direction (documented information)
Quality Objectives (documented information)
Control of documented information (both maintain and retain documented information )
Internal audit procedure (documented information)
Control of nonconforming outputs (documented information)
Nonconformity and Corrective action procedure (documented information)
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal audit reports. The
audit reports must include, if applicable, nonconformity identified, and the resulting remedial
actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example of inspection and test plan (ITP) or
quality control plan (QCP) on similar or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
document (240-12248652).
3.5.4 Category 3: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed QMS that complies with ISO 9001
(or the latest applicable revision). The following documented information (approved/ signed
copies) shall be submitted:
o Quality management system manual or a (documented information) that have
defines and describes the QMS and its scope
o Quality Policy, aligned with the supplier’s strategic direction (documented
information)
o Quality Objectives (documented information)
o Control of documented information (both maintain and retain documented
information )
o Internal audit procedure (documented information)
o Control of nonconforming outputs (documented information)
o Nonconformity and Corrective action procedure (documented information)
The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example inspection and test plan (ITP) or
quality control plan (QCP).
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
NB: specific requirements per tender will be selected using the List of Tender Returnables
document (240-12248652).
3.5.5 Category 4: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a quality method statement based on ISO 9001 and specific to the
scope of work.
The quality method statement should address all the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit a signed/ approved quality policy (aligned with the supplier’s strategic
direction). (documented information)
The supplier shall submit a copy of quality objectives. (documented information)
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of the documented information for roles, responsibilities and
authorities, specific to the project/ scope of work/ technical requirements. Examples of relevant
documented information are; organization charts, job descriptions, work instructions, duty
statements, manuals, procedures.
Note: specific requirements per tender will be selected using the List of Tender Returnables
document (240-12248652).
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment
Supplier capability and capacity assessments shall be performed prior to contract award on potential
suppliers participating in Eskom Holdings procurement process to:
provide products and services with high risk to operational sustainability
work on critical plant and equipment
supply of critical plant items or components
provide special processes
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All sub-suppliers used by the main supplier/ contractor, performing work on Eskom critical plant
equipment, supplying commodities and providing specialised services shall be subjected to the
capability and capacity assessment.
Critical plant includes the following:
Generation Level 1 & 2 plant
Transmission and Distribution Power Plant & Control Plant
Mega Projects
All potential quality risks identified will be included in the assessment report provided for the tender
evaluation.
Note: Form A (Enquiry/ Contract/ Quality Requirements for Supplier Quality Management:
Specification 240-105658000/ QM 58 and ISO 9001) will be used to select and indicate whether
capability and capacity assessment will be conducted.
3.7 Post-Contract Award
3.7.1 Contract Execution
The supplier shall submit the following documents within 30 days or as per stated timeline after the
contract date, prior to the commencement of work, for acceptance by Eskom:
The supplier shall complete a QCP before contract award. This shall be reviewed and
signed off by Eskom within 30 days or as per stated timeline after contract award.
The supplier shall complete a quality control plan and ITP(s) for review and acceptance by
Eskom prior to the commencement of any work, inclusive of subcontracted work, within 30
days or as per stated timeline after contract award.
The sub-supplier QCP/ ITP shall be submitted for review and comment by the supplier and
by Eskom within 30 days or as per stated timeline after the award of the tender. All supplier
and Eskom comments shall be resolved prior to commencing work.
The equipment lists and an indication of pressurised components and systems.
Note: These plans are to be compiled in line with Eskom’s requirements and will have to be
discussed with, and approved by, Eskom prior to any work commencing.
Correspondence shall be directed to the project manager, and periodic quality review
meetings shall be convened by Eskom with the supplier.
The mandatory quality review meetings are to be convened by the nominated project quality
manager or his/her representative for the contract.
Monthly quality performance and management reports are to be prepared by the supplier
during contract execution. The content of these reports shall be agreed by Eskom when
submitted to Eskom on a monthly basis.
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3.7.2 Supplier Quality Performance Monitoring Phase
During the contract execution phase, suppliers shall be monitored by Eskom for performance on
quality-related aspects.
The outcomes of such monitoring will enable Eskom to take any appropriate actions pertaining to
the supplier.
The monitoring shall be carried out periodically by Eskom or at predetermined intervals during the
execution of a contract using agreed key performance indicators. The monitored key performance
areas include the following:
CQP and QCP /ITP
Delivery
Design
Cost
Management system
Subsequent key performance indicators associated with these areas will include the following:
Nonconformity monitoring
Audit and assessment evaluation scoring
Management system compliance and accreditation
Achievement of delivery targets as per contractual agreements
Process improvements
Correction and corrective action response and closure
3.7.3 Supplier Quality Audit
3.7.3.1 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.2 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers
3.7.3.3 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.4 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers.
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3.7.3.5 Quality audits and related quality performance reviews shall be carried out by trained,
accredited, and experienced personnel in accordance with procedures documented in the
Cqp.
3.7.3.6 The supplier shall submit, for Eskom review, documented processes for conducting project
scope of work quality audits and related quality performance reviews. Supplier quality audits
and related quality performance review processes shall be designed to address evaluation
of progress towards completion of project functional area deliverables as well as final
deliverable quality.
3.7.3.7 The supplier shall provide a schedule of anticipated quality audits covering all functional
areas and related quality performance reviews at the time of first post-contract award CQP
submission.
3.8 Standard Conditions
3.8.1 Rights of Access
Eskom:
3.8.1.1 shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts;
3.8.1.2 reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as well
as any documentation, materials, or equipment associated with the work, at any time or
project work location; and
3.8.1.3 reserves the right to carry out assessments and audits on all new suppliers and sub-
suppliers.
The supplier:
3.8.1.4 shall support Eskom’s effort to monitor, verify, and/or witness any activities associated with
the work at any time;
3.8.1.5 shall cooperate with Eskom requests for documentation, records, and inspection and
witnessing. Eskom participation in audits, appraisals, assessment of plans, and verification
shall be conducted at no extra cost to Eskom;
3.8.1.6 shall ensure that a sub-supplier provides access to Eskom to all work procedures, records,
and supporting documentation through provision of access to view and photocopy, as
required, to support verification of scope of work requirements. Access shall include the
ability to photograph Eskom equipment, systems, system components, materials, etc.;
3.8.1.7 shall provide access to all quality-related information pertaining to activities performed by
itself or sub-suppliers, where Eskom might not have participated in the witnessing of their
quality assurance or control (this refers to inspections, audits, etc. performed by the supplier
on its own sub-suppliers);
3.8.1.8 shall allow Eskom to assess, audit, approve, or reject any sub-suppliers employed by
Eskom’s suppliers to assist with the product and/or service delivery to Eskom; and
3.8.1.9 shall ensure that the above requirements flow down to sub-suppliers.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3.8.2 Eskom Rights to Information
3.8.2.1 To expect that the works will be conducted in accordance with the contract between the
parties.
3.8.2.2 To have access to the supplier’s information as determined by applicable legislation.
3.8.2.3 Eskom reserves the right to oversee the supplier’s audit programmes by participating in
selected audits as an observer and by assessing the supplier during key work stages.
Eskom will coordinate with the supplier to develop an oversight schedule aligned with the
supplier’s audit schedule.
3.8.2.4 To obtain access to any audit reports of audits performed by the supplier reflected in the
audit programme.
3.8.2.5 To conduct independent quality audits during all phases of the contract, and the supplier
shall provide all resources to support these activities.
3.8.2.6 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.2.7 To participate in, and/or lead, investigations related to incidents involving its products.
3.8.2.8 To require from suppliers to be responsible for the cost of re-inspections.
3.8.2.9 To withhold payment from suppliers as a result of outstanding nonconformities, irrespective
of the agreed payment schedule and in accordance with the conditions of contract.
3.8.2.10 Shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts.
3.8.2.11 Reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as
well as any documentation, materials, or equipment associated with the work, at any time or
project work location.
3.8.2.12 Shall carry out assessments and audits on all new suppliers and sub-suppliers.
3.8.2.13 Reserves the right to appoint resident quality inspectors who can be based at the supplier’s
or sub-supplier’s premises and on site where the work is being performed.
3.8.2.14 Reserves the right to select intervention points within all developed supplier QCPs/ ITPs
for Eskom oversight of selected functions and to perform surveillance or audits of the work.
3.8.2.15 Shall be given access at all reasonable times before, during, and after manufacture and
before delivery, construction, erection, and commissioning to measure, test, and inspect the
products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.2.16 Reserves the right to suspend any pending deliveries by the issuing of a cease delivery
order at any time and for any portion of the work that is not being performed in accordance
with the specified/agreed requirements.
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3.8.3 Preservation
The supplier shall develop and implement a comprehensive preservation programme consisting of
plans, processes, procedures and actions undertaken for the purpose of planning for and
maintenance of material deliverables quality. The supplier preservation programme scope includes,
but is not limited to, the following:
3.8.3.1 Engagement of personnel suitably qualified for oversight of, and (as required) direct
implementation of, preservation programme requirements.
3.8.3.2 Development and implementation of preservation programme training appropriate to work
need.
3.8.3.3 Eskom may make use of its appointed service provider tasked to provide a full suite of
services encompassing an online monitoring system and asset tracking during, but not
limited to the following stages: inspections, testing, shipping, transportation, storage, and
commissioning. The supplier is to enable full access during all of these stages in order to
allow the installation of the devices on Eskom-identified products and equipment, which
include the sub-supplier’s testing facilities, processing plant, and any other processes
deemed important towards effective and efficient quality control.
3.8.3.4 Eskom seeks cooperation between the supplier’s designers and those of Eskom’s service
provider in ensuring seamless installation of the device and other associated installations.
Moreover, there is also a need to integrate data flows and systems between Eskom and the
supplier. Further details are included in the Eskom specifications and works information.
3.8.3.5 Review and tracking of compliance with Eskom and supplier engineering specification of
preservation requirements.
3.8.3.6 Review and tracking of compliance with sub-supplier provided preservation requirements
and recommendations.
3.8.3.7 Evaluation of prospective temporary and longer-term material storage sites for consistency
with preservation programme expectations.
3.8.3.8 Preservation work plan development and plan execution performance evaluation of all
parties engaged for provision of material transportation, handling, or storage services.
3.8.3.9 Oversight of material quality preservation plan preparation and plan execution performance
at all work locations.
3.8.3.10 Development of a preservation programme records management process, in compliance
with Eskom information management requirements, which comprehensively addresses
generation, maintenance, and ready access by Eskom to all preservation programme
records.
3.8.3.11 The supplier shall deploy a clearly defined documented programme providing for
identification of all physical asset pre-operation preservation of quality requirements. In this
reference, the term “physical assets” should be understood to include bulk materials,
including consumable items, equipment systems, system components, and any other
procured or supplied materials or equipment transferred to project control, but not deployed
for operational purposes.
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3.8.3.12 Where the project responsibility for equipment and materials management has been
formally delegated, the supplier’s preservation programme shall ensure clear and
unambiguous communication of pre-operation preservation of goods quality requirements
to sub-suppliers.
3.8.3.13 The supplier’s preservation programme shall clearly and unambiguously document
processes and procedures for efficient and effective monitoring of compliance with
programme requirements.
3.8.3.14 Compliance monitoring shall commence with ensuring comprehensive consideration of
preservation requirements in the engineering instruction and subsequent inclusion of said
instruction in procurement documentation and shall be applicable until such time as
equipment or materials have been incorporated in an operating or operational system or
structure.
3.8.3.15 Compliance evaluation frequency shall anticipate transfer of tactical-level responsibility for
management of preservation responsibilities between project functional areas, for example,
procurement to logistics, logistics to fabrication, fabrication to logistics, logistics to
construction, etc., and shall, in similar fashion, anticipate transfer of support for tactical-level
responsibility between various subcontracted service providers.
3.8.3.16 Supplier engineering shall ensure that preservation requirements for scope of work
systems, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented and that preservation requirements are efficiently and
effectively communicated to project procurement, logistics, construction management,
quality, security, and other project functional areas, as required, for efficient and effective
implementation of preservation requirements. This shall take the form of a preservation
programme applicable to all systems, system components, equipment, materials, customer-
supplied materials, and other goods procured or managed under the scope of work.
3.8.3.17 The supplier’s preservation management programme shall clearly and unambiguously
address temporary, long-term, and in-transit preservation requirements, including, but not
limited to:
requirements for protection against, or insulation from, atmospheric conditions,
sunlight, temperature, soil, dust, humidity, salt spray, corrosive atmospheres, or
other physical environment conditions;
detailed procedures for application, use, monitoring, and maintenance of coatings,
coverings, fasteners, lines, and other components for internal and external weather
proofing;
requirements for electrical grounding or isolation;
requirements for internal or external environment creation, for example, inert gas
charging, heating, cooling, etc., inclusive of gas storage, electric power supply, etc.;
detailed procedures for initial set-up, charging, activation, and maintenance of
internal atmosphere generation, regeneration, monitoring, and relieving systems, for
example, inert gas management systems;
requirements for protection against, or insulation from, vibration or long-period
cyclical motion in transit, for example, wave-generated movement during sea
transport;
internal and external structural integrity protection, for example, internal and external
bracing, padding, framing, chocking, etc.;
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support structure requirements, for example, stools, pads, or other devices,
substrates, or support required to ensure in-storage and in-transit stability of
systems, system components, equipment, and material, or other discrete units or
items;
provision for physical separation and/or barriers to prevent airborne or direct
transmittal of contaminants between work areas or between work areas and storage
areas, for example, prevention of carbon steel grinding or cutting debris impact on
stainless steel elements, airborne drift of blast aggregate into vessels or machinery,
etc.;
provision for, and final disposition of, temporary and longer-term storage or transit
required supports and related binding devices, for example, stools, stands, sea
fasteners, platforms, chocks, spacers, cabling, etc.;
provision of requirements for temporary work platforms or other support structures
required to ensure provision of preservation services, for example, provision of a
self-elevating work platform for periodic access to elevated fittings, gauges, man-
ways, etc.;
requirements for protection against, or insulation from, contact with other objects, for
example, padding or other protection for external tubing, fittings, or other impact-
sensitive structures or components;
clear physical delineation of temporary and longer-term storage areas supplemented
by hard and soft barriers, as required, to maintain a protective perimeter;
documented agreements with storage facility and transportation provider
management regarding security management, including, but not limited to, facility
access and egress control and control of access to project goods and materials
within facility boundaries or aboard vehicles or vessels; and
detailed procedures for inspection and testing to verify performance of preservation
procedures and to provide for timely notice and corrective action to maintain
preservation status.
3.8.3.18 The supplier’s preservation management programme scope shall encompass
management of preservation requirements, from initial transfer of ownership or management
responsibility to project scope of responsibility, through any period of temporary or longer-
term storage and through any period of transit, including transit for final delivery at point of
active use or installation.
3.8.3.19 The supplier’s preservation management programme shall clearly and unambiguously
address processes and procedures to ensure that storage and control of materials are
accomplished in accordance with manufacturer recommendations, specifications, and
project-specific requirements.
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3.8.3.20 The supplier’s preservation management programme shall incorporate special precautions
to address preservation and control of valves, electrical motors and components,
mechanical and rotating equipment, piping and fittings, instrumentation, flange faces,
gaskets, coatings, insulation, and other materials. Special precautions include, but are not
limited to, supplier-specified maintenance procedures related to engines, electric motors,
pumps, compressors, etc., such as periodic shaft rotation, engine turnover, lubrication, etc.
3.8.3.21 The supplier shall ensure that clear and unambiguous requirements for preservation of the
system, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented in purchase orders, work authorisations, and other
communications between the supplier and sub-suppliers.
3.8.3.22 Where sub-supplier expertise is utilised in determination of the preservation protocol,
supplier procurement processes shall ensure clear and unambiguous documentation of sub-
supplier input into preservation management programme requirements.
3.8.3.23 Supplier procurement shall ensure that preservation requirements for scope of work
systems, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented and that preservation requirements are efficiently and
effectively communicated to project logistics, construction management, quality, security,
and other project functional areas, as required, for efficient and effective implementation of
preservation requirements.
3.8.3.24 The supplier shall ensure comprehensive, clear, and unambiguous designation of sub-
supplier responsibility for execution of all preservation management programme elements,
including, but not limited to, all systems, processes, procedures, methods, ready access to
records, and provision of equipment, tools, or services essential to efficient and effective
execution of the preservation management programme.
3.8.3.25 The supplier shall ensure that preservation management programme responsibilities are
clearly and unambiguously defined within the project team and efficiently and effectively
implemented at all project scope of work locations. Inclusion of supplier and sub-supplier
scope of work in the development and implementation of a preservation management
programme shall be considered essential to efficient and effective preservation
management programme execution.
3.8.3.26 The supplier shall ensure clear and unambiguous designation of project team responsibility
for oversight and management of preservation management programme elements during
every stage of project development.
3.8.3.27 The supplier shall ensure that Eskom has free and unrestricted access to all preservation
records for inspection and audit.
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3.8.4 Quality Audits Related Conditions
3.8.4.1 The supplier shall maintain an accurate quality audit and related quality performance review
schedule and shall incorporate the current schedule as an attachment to the supplier CQP.
3.8.4.2 The supplier’s quality audit and related quality performance review schedule development
process shall be designed to incorporate consideration of information generated by
previously conducted audits and reviews, by input from project risk management evaluations
(risk register), or from Eskom or sub-supplier subject matter expertise.
3.8.4.3 Eskom reserves the right to oversee supplier audit programmes by participating in selected
audits as an observer and by assessing the supplier during key work stages. Eskom will
coordinate with the supplier to develop an oversight schedule aligned with the supplier’s
audit schedule.
3.8.4.4 Eskom will have the right to obtain access to any audit reports of audits performed by the
supplier reflected in the audit programme.
3.8.4.5 Eskom reserves the right to conduct independent quality audits, scheduled and
unscheduled, during all phases of the contract. The supplier shall provide all resources to
support these activities.
3.8.4.6 Eskom shall be given access at all reasonable times before, during, and after manufacture
and before delivery, construction, erection, and commissioning to measure, test, and inspect
the products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.4.7 The supplier shall obtain access for Eskom to measure, test, witness tests, and inspect
products that are being manufactured by any sub-supplier. This includes surveillances.
3.8.4.8 The assessments and audits shall be carried out on all new suppliers and their sub-
suppliers.
3.8.4.9 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.4.10 Qualification requirements for supplier and sub-supplier personnel engaged in conducting
quality audits and related quality performance reviews shall be defined in the supplier CQP
and shall be in compliance with the Project Quality Personnel Qualification Specification.
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by Eskom
3.8.5.1 Nonconformity reports raised by Eskom and issued against the supplier shall be investigated
by the supplier as a matter of urgency in order to determine the root cause, corrective action
measures, as required, with implementation time frames.
3.8.5.2 A formal response shall be prepared in respect of the defined criteria and submitted to
Eskom for its review, evaluation, and acceptance, within a maximum of 14 calendar days
from the date of issue of the nonconformity and should be aligned with the site
requirements/procedure.
3.8.5.3 Eskom may, at its discretion, request a response sooner and, in any case, before the
supplier proceeding with any pending/further intervention or corrective action, as may be
required by Eskom.
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3.8.5.4 Should Eskom or its inspection authority/agency identify any nonconforming products during
the conduct of its audits/surveillances/inspections, the supplier shall be deemed to be in
breach of contract and shall be held liable for any repair, rework, and/or associated
replacement costs. The supplier may, in such instances, also be held liable for the full costs
associated with the conducting of follow-up audits/surveillances/inspections.
3.8.5.5 The nature, magnitude, and/or frequency of nonconformity and inspection defect/rejection
reports raised by Eskom or its appointed inspection authority/agency shall form the basis of
any action to rescind/withdraw the supplier’s qualification status.
3.8.5.6 Nonconforming outputs identified by Eskom shall be documented via a NC Report and
issued to the suppliers via the contract communication protocol. The suppliers shall
investigate the matter and respond in writing to Eskom of disposition within the stated
contractual conditions.
Note: The dates for the disposition should align to contractual conditions.
3.8.5.7 Eskom shall identify repeat deficiencies as systematic failures of the supplier’s QMS and
shall notify the supplier of the trends. Eskom can initiate an internal audit to highlight the
system failures. The supplier with raise a Corrective Action Report and undertake Root
Cause Analysis. In such cases, QMS rectification and/ or update measures shall be taken
immediately.
3.8.5.8 Should the Supplier fail to respond and rectify nonconforming products within stipulated
contractual conditions. The Project Manager should apply contractual remedies in
accordance with Fidic/ NEC contract.
3.8.5.9 Repeated Nonconformities; if there are any identified repeat nonconformities from the same
supplier within a period of 6 months or less. This must then be escalated to the management
review committees of the BU/ OU/ Cluster/ or Divisions for adjudication. If not resolved, then
the matter must be escalated to the supplier review committee for recommendation.
3.8.6 Special Processes
The following requirements shall be applicable as well as additional requirements as specified in the
scope of work for the provision of the following special process services:
3.8.6.1 The supplier shall ensure that all processes which require that procedures be pre-qualified
or work methods and operators tested and qualified are controlled and all steps followed
before the work can commence.
3.8.6.2 This typically covers such activities as welding, non-destructive testing, special fabrication
techniques, coating, painting, etc.
3.8.6.3 All special processes (procedures and processes) shall be submitted for review and
acceptance by Eskom, accredited or certified agency. No work shall commence until these
are accepted.
3.8.6.4 Where applicable, a relevant Management System for the special process shall be certified
or approved by an accredited body and proof of certification shall be submitted to Eskom for
review. An example for this will be the Welding Management System based on ISO 3834.
3.8.6.5 Where samples are required for acceptance, these shall be submitted to Eskom for review
and acceptance.
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3.8.6.6 The supplier shall ensure that all operators are suitably qualified for these processes in
accordance with the procedures, processes and/ or applicable standards/ codes.
3.8.6.7 The records of qualification of procedures, processes and operators shall be maintained by
the supplier in accordance with the applicable procedure or code and these made available
to Eskom at all times.
4. Acceptance
This document has been seen and accepted by:
Name Designation
Kerseri Pather General Manager: Risk and Sustainability
Lenock Meyer Acting Senior Manager: Quality Management
Pamela Dondashe Middle Manager: Quality Assurance
Mandla Mkhwanazi Middle Manager: SHEQ Procurement and Supply Chain Management
Suzette Manthe Senior Advisor: Quality Performance and Planning
Lorna Ndlela Middle Manager: Eskom Document and Records Management
5. Revisions
Date Rev. Compiler Remarks
October 2021 3 SA Sambo Specification was due for revision and in addition, to
align the requirements with the latest Eskom business
processes and systems.
October 2018 2 SA Sambo Specification reviewed to be aligned with the
requirements of ISO 9001:2015
March 2016 1 SA Sambo Specification was due for revision and also to
repackage the requirements and tender returnable
documents into four categories.
December 2011 0 A Hunter New document
6. Development Team
The following people were involved in the development of this document:
Andrew Else
Bongi Tshabalala
Feziwe Mogamisi
Lesego Garegae
Patrick Thwane
Xolani Zuma
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7. Acknowledgements
Eskom Operational Quality Forum Members
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No specific requirements found
B-BBEE Minimum Level: 1
B-BBEE Details: e responsibility rests with the
user to ensure it is in line with the authorized version on the system.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained
Success
[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy
[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure
[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )
[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions
[11] 240-12248652 Supplier Quality Management: List of Tender Returnables
[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and
Activities
[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures
2.3 Definitions
The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.
2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product
may comprise multiple individual components
2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality
required by the contract. It is a framework for the contractor’s process for delivering quality.
Purpose of a CQP is to outline how the results defined in the specifications will be achieved.
2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/
manufacturing shall not proceed without the attendance of, and written authorisation of, an
Eskom representative or Eskom i
{"closingDate":"17 October 2021"}
{"name":null,"email":null,"phone":null,"department":"Supply Chain Management","address":null}
Title: Supplier Quality Management: Document Identifier: 240-105658000
Alternative Reference QM 58
Number:
Area of Applicability: Eskom Holdings SOC Ltd
Functional Area: Quality Management
Revision: 3
Total Pages: 28
Next Review Date: October 2024
Disclosure Controlled Disclosure
Classification:
Compiled by Supported by Functional Authorized by
Responsibility
SA Sambo P Dondashe L Meyer K Pather
Chief Advisor Middle Manager Acting Senior General Manager
Quality Quality Manager Quality Risk and
Management Management Management Sustainability
Date: 15/10/2021 Date: 15/10/2021 Date: 15/10/2021 Date: 17 October 2021
EDC TN Formatted 15.10.2021
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
Content
. Introduction ............................................................................................................................... 3
2. Supporting Clauses .................................................................................................................. 3
2.1 Scope ............................................................................................................................... 3
2.1.1 Purpose ................................................................................................................. 3
2.1.2 Applicability ........................................................................................................... 3
2.1.3 Effective date ......................................................................................................... 3
2.2 Normative/Informative References ................................................................................... 3
2.2.1 Normative .............................................................................................................. 3
2.2.2 Informative............................................................................................................. 3
2.3 Definitions ........................................................................................................................ 4
2.4 Abbreviations ................................................................................................................... 5
2.5 Roles and Responsibilities ............................................................................................... 6
2.6 Process for Monitoring ...................................................................................................... 6
2.7 Related/Supporting Documents ........................................................................................ 6
3. Pre-Contract Award: Quality Requirements .............................................................................. 7
3.1 Supplier and Sub-Supplier Quality Management System Requirements .......................... 7
3.2 Quality Plan ...................................................................................................................... 8
3.3 Contract Quality Plan........................................................................................................ 8
3.4 Quality Control Plan ....................................................................................................... 10
3.5 Pre-Contract Award: Quality Requirement ...................................................................... 13
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment ........................... 16
3.7 Post-Contract Award ...................................................................................................... 17
3.7.1 Contract Execution .............................................................................................. 17
3.7.2 Supplier Quality Performance Monitoring Phase ................................................. 18
3.7.3 Supplier Quality Audit .......................................................................................... 18
3.8 Standard Conditions ....................................................................................................... 19
3.8.1 Rights of Access .................................................................................................. 19
3.8.2 Eskom Rights to Information ................................................................................ 20
3.8.3 Preservation ........................................................................................................ 21
3.8.4 Quality Audits Related Conditions ....................................................................... 25
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by
Eskom ................................................................................................................. 25
3.8.6 Special Processes ............................................................................................... 26
4. Acceptance ............................................................................................................................. 27
5. Revisions ................................................................................................................................ 27
6. Development Team ................................................................................................................ 27
7. Acknowledgements ................................................................................................................ 28
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The intention of this specification is to specify and describe the minimum quality requirements for all
existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,
vendor registration, management, monitoring, assessment and auditing of suppliers. Eskom’s
position is to partner with suppliers who fully demonstrate commitment to the development,
implementation, and maintenance of a quality management system (QMS) that conforms to the
requirements of ISO 9001 standard. The priority is to encourage suppliers to continually improve
their QMS and enhance service delivery by implementing and conforming to the standard.
2. Supporting Clauses
2.1 Scope
2.1.1 Purpose
The purpose of this specification is to outline the requirements according to which suppliers shall
develop,
implement,
maintain, and
continually improve
a quality management system (QMS) based on ISO 9001, which should form the basis for conformity
to Eskom quality requirements and continually adhere to them throughout the duration of a contract
2.1.2 Applicability
This specification shall apply throughout Eskom Holdings Limited divisions, its subsidiaries,
suppliers, and sub-suppliers and shall form part of all Eskom requests for information (RFI)/ requests
for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products
and services.
2.1.3 Effective date
Date of authorisation of the specification
2.2 Normative/Informative References
Parties using this document shall apply the most recent edition of the documents listed in the
following paragraphs.
2.2.1 Normative
[1] ISO 9001 Quality Management Systems – Requirements
[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.
2.2.2 Informative
[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary
[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy
[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained
Success
[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy
[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure
[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )
[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions
[11] 240-12248652 Supplier Quality Management: List of Tender Returnables
[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and
Activities
[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures
2.3 Definitions
The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.
2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product
may comprise multiple individual components
2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality
required by the contract. It is a framework for the contractor’s process for delivering quality.
Purpose of a CQP is to outline how the results defined in the specifications will be achieved.
2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/
manufacturing shall not proceed without the attendance of, and written authorisation of, an
Eskom representative or Eskom inspection agency, whichever is applicable.
2.3.4 Intervention Points: those control points indicated by the various controlling bodies
concerned with the implementation of a specific QCP/ ITP. These can be in the form of
inspection, hold points, surveillances, witnesses, reviews and verifications.
2.3.5 Inspection Agency: an organisation or person appointed by Eskom for the purpose of
performing quality assurance/ quality control, monitoring, inspection and/ or expediting
services.
2.3.6 Level 1 Plant Items: equipment, whose failure has an effect on personnel safety and/ or
health, causes an environmental incident, cause a huge production loss or major equipment
damage. Equipment that are safety/ redundancy/ protective device or covered by statutory
regulations requirements.
2.3.7 Level 2 Plant Items: equipment, whose failure impacts plant availability and/or reliability,
causes significant costs or secondary damage.
2.3.8 Level 3 Plant Items: equipment that does not impact on personnel safety and/ or health,
environmental, cost, availability and/ or reliability of plant.
2.3.9 Nonconformity: a deficiency in material, composition, characteristic, or performance that
renders the quality of an item, component, or product unacceptable or indeterminate. The
term also covers a deficiency in, or deviation from/non-adherence to, the quality management
system requirements, prescribed production processes, and/or related documentation such
as procedures and instructions.
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2.3.10 Quality Plan: specification of the actions, responsibilities and associated resources to be
applied to a specific object.
2.3.11 Quality Control Plan: a document specifying the activities to be inspected throughout the
execution of the project, inclusive of test methods, procedures, and acceptance criteria (This
term is equivalent to QIP and ITP).
2.3.12 Requirement: the need or expectation that is stated, generally implied, or obligatory.
Requirements are generally specified in the purchase order and/or contract documentation,
but may not be limited to these.
2.3.13 Primary Plant (Power Plant): primary plant include High Voltage equipment situated inside
the control room (breakers, bus-bars, CT’s, VT’s and transformers).
2.3.14 Secondary Plant (Control Plant): secondary plant includes all equipment used to control
and protect the HV equipment on the primary plant side. (Protection, metering, AC/DC and
tele-control).
2.3.15 Special Process: is any production or service process which generates products or services
which cannot be measured, monitored, or verified prior to delivery and use.
2.3.16 Supplier: is a current or potential supplier, vendor, contractor, consultant, or service provider.
A supplier may be a natural or legal person and includes any employee acting within the
course and scope of his/her employment or any agent or manager acting for, or on behalf of,
or in the interests of, the person registered as supplier on the Eskom supplier database.
2.3.17 Sub-supplier: an organisation that provides a product/service to the supplier and/or that
enters into a subcontract and assumes some of the obligations of the supplier or prime
contractor.
2.3.18 Witness Point: a predetermined stage in the quality control plan where and inspection
activity will take place. Work may proceed, provided Eskom or its inspection agency has been
formally notified and confirmed that inspection is waived.
2.4 Abbreviations
Abbreviation Explanation
AIA Approved Inspection Authority
CA Corrective Action
CQP Contract Quality Plan
FIDIC Federation Internationale Des Ingenieurs- Conseils
FMECA Failure Mode, Effects and Criticality Analysis
HAZOP Hazard and Operability Study
ISO International Organisation for Standardisation
ITP Inspection and Test Plan
NC Nonconformity
NDT Non Destructive Testing
PMI Positive Material Identification
QCP Quality Control Plan
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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Abbreviation Explanation
QMS Quality Management System
PQP Project Quality Plan
RFI Request for Information
RFQ Request for Quotation
RFP Request for Proposal
SHEQ Safety, Health, Environment, and Quality
SETA Skills Education Training Authorities
WPS Welding procedure specifications
WQR Welder’s Qualification Record
2.5 Roles and Responsibilities
Eskom Quality representative/ professional will select applicable requirements for existing and
potential Eskom suppliers using Form A (Tender and Contract Quality Requirements for Supplier
Quality Management: Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001
Standard).
The existing and/ or potential suppliers must complete, sign and return Form A with the other
returnable as listed in the List of Tender Returnable document (240-12248652). Other roles and
responsibilities for this standard are defined within the text of this specification.
2.6 Process for Monitoring
The application of this specification throughout Eskom shall be audited as per the management
system audit schedule.
2.7 Related/Supporting Documents
The documents superseded by this specification: all divisional and business unit supplier quality
requirements standards and/or specifications.
Forms and templates:
[1] 240-68099512 Tender and Contract Quality Requirements for Supplier Quality Management
Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001 Standard (Form
A)
[2] 240-109253698 Template for a Typical Contract Quality Plan
[3] 240-109253302 Quality Control Plan/Inspection and Test Plan
[4] 240-126469599 Method Statement Template.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3. Pre-Contract Award: Quality Requirements
The quality assessment criteria and Form A of this specification will be selected and completed by
an Eskom Quality representative/ professional who will identify the applicable supplier quality
requirements to be met.
Form A of this specification must also be completed and signed by the supplier responding to an
Eskom invitation to tender, in order to acknowledge and accept Eskom Supplier Quality requirements
as per this specification and ISO 9001 Standard or any additional quality requirements specific to
the scope of work.
3.1 Supplier and Sub-Supplier Quality Management System Requirements
3.1.1 The supplier and sub-supplier shall develop, implement, maintain and improve a formal QMS
that conforms to the latest ISO 9001 standard or any applicable standard of QMS (latest
applicable revision) and in accordance with the requirements of this specification.
3.1.2 Such a formal system shall consist of the appropriate documented information required by
ISO 9001 and may include a quality manual, quality plans, work procedures, work
instructions, method statements, work flow documentation, etc., as the case may be. This
requirement constitutes the most basic QMS requirements.
3.1.3 Unless specifically excluded from the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), such a QMS shall carry a valid ISO 9001
certificate from an accredited certification body, as indicated in the applicable Eskom
invitation (this requirement applies equally to both the supplier and any/ all manufacturing
third-party organisations mentioned above).
3.1.4 Unless specifically excluded in the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), the supplier shall have a fully developed,
documented, implemented, reviewed and maintained QMS that complies with the
requirements of ISO 9001 standard or any applicable standard of QMS. In the event that the
main supplier invariably requires the assistance of a sub-supplier in order to realise its own
supply obligations. The aforementioned requirement applies equally in all cases where any
such sub-supplier’s scope of responsibility includes the provision of any of the following
activities, namely, design and development, manufacturing, maintenance, testing, storage,
delivery, installation, commissioning, and project management, or in the cases the supplier
name changes, mergers, acquisitions and/ or cessions. Eskom Quality department must
ensure that the changed entity can still fulfil the requirements as set out in the contract
documentation.
3.1.5 Eskom reserves the right to request and perform necessary assessments at sub-supplier
facilities.
3.1.6 The main supplier shall be responsible for defining and managing the specific quality
assurance and control elements applicable to the respective sub-supplier’s scope of
work/supply and ensure that its sub-supplier(s) quality programmes support Eskom
requirements.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3.1.7 The supplier shall inform Eskom of any proposed changes to the QMS or staff that will affect
the quality system prior to implementation of these changes.
3.1.8 The main supplier shall develop and implement a performance management programme for
their sub-supplier. The programme shall include, but not limited to:
Verification of the QMS
Audits and surveillances
Regular assessment of the CQPs and reviews of QCPs.
NC and Defect Management
Inspection and test plans
Risk management
3.2 Quality Plan
The information in this section constitutes the minimum requirements for a quality plan.
3.2.1 Where specified in the Evaluation Criteria and/ or quality list of tender returnables , as per the
categories of quality requirements (Category 1, 2, 3, or 4); all individual products, services
and processes shall have a documented, implemented, reviewed and maintained contract
quality plan and/or quality control plan (inspection and test plan).
3.2.2 Where specified in the evaluation criteria and/ or quality list of tender returnables. All
production and/ or service provision shall be carried out in accordance with a documented
and agreed contract quality plan (CQP) and/ or quality control plan (QCP)/ inspection and test
plan (ITP).
3.2.3 The supplier shall plan for the required quality-related activities and interfaces within the
supplier’s quality system in order to demonstrate its ability towards both controlling and
meeting specified Eskom requirements.
Note 1: Contract Quality Plan should address the quality assurance elements related to the scope
of work and/ or technical specification.
Note 2: Quality Control Plan (QCP)/ Inspection and Test Plan (ITP) should address the quality
control elements related to the scope of work and/ or technical specification.
3.3 Contract Quality Plan
The main supplier shall require sub-suppliers to submit project quality plans (PQPs)/ contract quality
plans (CQPs) and associated documentation in accordance with the requirements of project QMS
processes applicable to the sub-supplier’s scope of work.
The supplier shall, where applicable, based on scope of work criticality, ensure that procurement
documents clearly and unambiguously require sub-supplier submission of a sub-supplier CQP for
supplier and Eskom review.
The main supplier shall ensure that sub-supplier CQPs are developed and implemented in
accordance with the ISO 10005 Quality Management System Guidelines for Quality Plans. In
addition to the elements specified in ISO 10005, the supplier’s and/ or sub-suppliers’ CQPs shall
include the following (as applicable):
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3.3.1 The management of records, including material tests, positive material identification (PMI)
testing, material certification, etc.
3.3.2 The provision for free and uninhibited access by the supplier and/or personnel at the time of
inspection.
3.3.3 The proposals for submission of final documentation, the final manufacturing data book, prior
to shipment.
3.3.4 The special processes related to welding: management of the welder’s qualification record
(WQR), welding procedure specifications (WPS), and procedures qualification records (PQR)
that will be used in the performance of work for supplier review and acceptance prior to
commencing manufacture. Welders shall be qualified to the specified Codes of Construction
for the applicable procedures. The requirements for qualification shall be specified by the
supplier, and welder records shall be maintained by sub-suppliers performing the work.
3.3.5 The special installation procedures and other required fabrication or manufacturing
procedures (that is, those required for post-weld heat treatment, tube rolling, coatings, etc.)
that will be used in the performance of work shall require supplier review and acceptance
prior to commencing manufacture. The personnel carrying out special processes (for
example, NDE, welding, coating, heat treatment, etc.) where the results cannot be fully
verified by subsequent inspection and test shall be suitably qualified and, where applicable,
registered with statutory bodies as legally required, that is, as radiographic workers to conduct
radiography. The requirements for the qualification shall be specified, and personnel records
shall be maintained in accordance with the Project Quality Personnel Qualification
Specification and, where applicable, legal requirements.
3.3.6 The personnel required to perform special processes shall be certified competent through a
certificate of competency in accordance with the company’s internal training management
and competency control procedures or an external certification body (for example, NDT)
through an accredited service provider as per Skills Education Training Authorities (SETA)
requirements.
3.3.7 All personnel who perform activities that affect quality shall have their training needs identified
and documented. The required training shall be implemented in accordance with the
company’s training management and competency control procedures. All the training
certificates shall meet the SETA requirements in terms of having the unit standard completed
and the accreditation number of the service providers.
3.3.8 Instructions and requirements for equipment and materials storage, preservation, and
maintenance, including identification of materials required for preservation and maintenance,
are to be provided sufficiently prior to receipt (prior to shipment or earlier) to ensure that
appropriate resources are available at the time of delivery.
3.3.9 Specific quality monitoring and verification activities are to be undertaken on the supplier’s
sub-suppliers by Eskom or it agent.
3.3.10 The CQP information need to include, but not limited to:
Spells out the aspects of the QMS to be applied within a specific Eskom project, and the
methods to be utilised to ensure quality.
Outline the resources, the communication channels, applicable documents and records to be
generated.
Management Authority and Responsibility from both supplier and client need to outline in the
Cqp.
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List of documents and records that will be used and submitted during the execution of the
project.
Communications channels should include contact person and contact details
Monitoring & measurement procedures for activities need to be indicated.
3.3.11 The main supplier and sub-supplier CQPs shall comply with the Eskom Quality Requirements
Specifications and shall be submitted prior to the initial scope of work kick-off or initial pre-
fabrication meeting and prior to commencement of manufacturing, whichever is earlier.
3.3.12 The Eskom template for CQP provided shall be used as guideline, where the supplier does
not have a CQP template.
3.4 Quality Control Plan
The supplier shall develop and implement processes and procedures that efficiently and effectively
monitor, verify and document the quality of the scope of work for deliverables.
The main supplier shall ensure that sub-supplier QCPs/ ITPs are prepared at a level of detail
sufficient to address all quality-control-related activities in a chronological order, from contract review
through materials verification, manufacturing, fabrication, assembly, final testing, commissioning,
hand-over documentation, and certification. In addition, the supplier shall ensure compliance with
the following requirements:
3.4.1 All stages of manufacturing, fabrication, assembly and installation shall be controlled by a
supplier’s QCP/ ITP that clearly and unambiguously identifies the quality verifications to be
performed and special attention to controls related to critical products and services.
3.4.2 QCP/ ITP shall be reviewed and accepted by Eskom, its inspection authority or agency, and
they shall allow for the insertion of Eskom specific requirements, including hold and witness
points prior to the commencement of work.
3.4.3 Subsequent changes to the Eskom accepted QCP/ ITP shall require Eskom, its inspection
authority or agency’s agreement prior to the commencement of work involving an activity
affected by such changes.
3.4.4 The ITPs should cover materials certification, fabrication works, in-process inspections, final
acceptance tests, packaging and pre- shipment/ transportation, shipping/ transportation
inspections where contracted, preservation, site acceptance tests, construction and erection
works, and pre-commissioning and commissioning tests.
3.4.5 All sub-supplier QCP/ ITP activity shall be performed using an Eskom-accepted supplier
Qcp/ itp.
3.4.6 All applicable codes, standards, and relevant acceptance criteria documents are available at
the work location, and Eskom representatives on site shall have on-going access to this
information. Workplace documentation shall be available in English and in any workforce-
appropriate language.
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3.4.7 Where activities subject to inspection and test procedures are to be undertaken by a sub-
supplier, the QCP/ ITP shall make reference to this fact and shall include descriptive details
of the sub-supplier’s involvement. A separate QCP/ ITP shall be required for each sub-
supplier scope of work.
3.4.8 The supplier shall be ultimately accountable and responsible for the development and proper
implementation of all sub-supplier QCPs/ ITPs, including those reviewed or developed by
sub-suppliers.
3.4.9 Eskom reserves the right to select intervention points on QCPs/ ITPs for Eskom oversight of
selected functions and to perform surveillance or audits of the work.
3.4.10 Once signed, the ITPs and QCPs become addendums to the main contract. These ITPs can
be reviewed at Eskom’s discretion based on its assessment of the supplier’s performance or
other risks.
3.4.11 A QCP/ ITP shall contain the following information:
Eskom contract number and title
The supplier’s order number
Identification of the area of works/contract
Description of the work, with components, item number, and activity date
QCP/ITP unique number
A list of the sequence of operations, including inspection and tests
The identification of the specification, drawing number, or procedure for each operation,
with reference to the relevant criticality risk rating
The acceptance criteria, with reference to the technical specification, in-house, national, or
international standard, with the relevant clause number for each operation
The inspection and test activities that the supplier has nominated for its intervention points
Provision for the inclusion of intervention points nominated by Eskom and/or its authority/
agency
Provision for intervention point acceptance by date and signature for all parties having
intervention in the plan
Inspection and test records to be generated by the supplier for each operation and an
indication of records to be provided to Eskom (as applicable)
3.4.12 The main supplier shall require sub-suppliers to submit QCPs/ ITPs and associated
documentation applicable to the sub-supplier scope of work. Any changes made to the QCP
after submission must be resubmitted to Eskom for further review. The supplier shall ensure
that all sub-supplier QCPs/ ITPs are in compliance with the Eskom Quality Requirements
Specifications, including, but not limited to, the following requirements:
Clear and unambiguous description of the equipment and location(s) at which each activity
will take place, including facility location(s)
Identification of quality verification activity and stage
The details of reference documents, procedures, or method statements to be utilised in
performance of the activity, including specific reference to actual sections and pages of
procedures, standards, instructions, specifications, etc.
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Definition of acceptance criteria
Listing of certifying or verifying documents generated to provide evidence of compliance
with specified requirements; documents are to be provided using the proper Eskom
document numbering requirements
Identification of main supplier and sub-supplier (where applicable) third-party/approved
inspection authority (AIA) and Eskom inspection activities defined in terms of witness, hold,
document review, and verification monitoring points and provision for sign-off of each of the
above-mentioned parties for each intervention point
Qualification requirements for quality control inspectors, including any third-party/AIA
inspectors
Listing of all proposed test procedures
Acceptance criteria for each inspection or test in alignment with specified tolerances
A section for signed acceptance of the QC/ITP by the supplier, sub-supplier (where
applicable), and Eskom prior to commencement of work
Inspection or testing intervention points, including, but not limited to, factory acceptance test
and package acceptance test, witness, and hold points
3.4.13 A quality kick-off meeting will be held at the start of the contract and, if required, at the start
of each subsequent phase.
The supplier shall arrange coordination meetings with Eskom prior to placement of orders
for items or equipment to ensure that all technical and commercial requirements are clear
and understood. Fourteen days’ advance notice of meetings shall be given to Eskom.
Supplier inspection personnel, including inspection agency personnel, shall be competent
and qualified to perform inspection and testing assignments. Mobilisation of all such
personnel shall be in compliance with the Project Quality Personnel Qualification
Specification.
3.4.14 Where QCP/ ITP is applicable, the supplier shall ensure that sub-suppliers are provided with
comprehensive, clearly written, and unambiguous inspection and testing protocols, including
processes, procedures, and methods that shall include, but not be limited to, the following:
Requirements for inspection checklists and inspection assignments, with lists of items to be
inspected
An inspection and testing report format, report content, schedule for report processing and
distribution, and report retention requirements
Inspection and test report results response tracking (log) and resolution of nonconformity in
inspection and test processes, procedures, or methods and nonconformity identified in
inspection and test results
Associated Failure Mode, Effects and Criticality Analysis (FMECA) reports relating to the
equipment and sub-systems (if applicable)
Hazard and Operability Study (HAZOP) report, as applicable
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3.4.15 The supplier shall establish processes and procedures for formal assessment of sub-supplier
inspection and testing programmes. These shall include review of sub-supplier inspection
reports and other quality control documentation. Additional formal assessment of
manufacturing, fabrication, and assembly facility operations shall be conducted by the
supplier to ensure continuing suitability, adequacy, and effectiveness of the sub-supplier’s
inspection and testing programmes. Assessment frequency shall be established in
consideration of the sub-supplier scope of work, criticality of scope of work deliverables, and
performance information. The assessment scope and schedule shall be developed in
consultation with Eskom.
3.4.16 Supplier processes and procedures for verification of supplier and sub-supplier purchased
product compliance with specifications shall obtain document return/review status prior to
implementation.
3.4.17 The objective is to finalise any outstanding procedural or other issues before proceeding to
deliver the works.
3.4.18 Eskom, in consultation with the supplier, develops an agenda for the meeting, and Eskom will
keep minutes of these meetings.
3.4.19 Mandatory pre-inspection meetings will be convened by Eskom or its inspection agency or
AIA to be attended by the supplier’s and sub-supplier’s representatives, including their quality
representatives who will be involved in the works, and records are to be kept.
3.4.20 Eskom reserves the right to appoint resident quality inspectors who can be based at the
supplier’s or sub-supplier’s premises and on site where the work is being performed. The
supplier is expected to provide workspace at no cost to Eskom for the inspector, as required.
3.4.21 Eskom may appoint any organisation it prefers to perform quality assurance and quality
control activities, either in the capacity as an AIA or inspection agency, on the works
contracted to the supplier, and the supplier or its sub-suppliers may not object, prevent,
hinder, undermine, circumvent, question, discredit, or in any way make it impossible for such
organisation to carry out its work on behalf of Eskom.
3.4.22 The Eskom template for QCP/ ITP provided shall be used as guideline, where the supplier
does not have a QCP/ ITP template.
3.5 Pre-Contract Award: Quality Requirement
3.5.1 Main Supplier and Sub-supplier Categories
Eskom supplier quality requirements for all existing and potential suppliers and sub-suppliers are
classified into four categories (category 1, 2, 3 and 4). Suppliers must prepare and submit quality
documentation as per the tender selected category (indicated in Form A) using the list of tender
returnables document.
NOTE: Only one (1) category must be applicable per procurement process e.g. [Eskom requests for
information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for
the procurement of products and services].
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The following are the minimum returnable documentation for Categories 1 to 4:
3.5.2 Category 1: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a valid copy of ISO 9001 or any applicable certificate of a QMS (the
latest applicable revision). The QMS should drive the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal and external
audit reports. The audit reports must include, if applicable, nonconformity identified, and the
resulting remedial actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit a draft, or an example of an inspection and test
plan (ITP) or quality control plan (QCP) on similar and/ or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
documents (240-12248652).
3.5.3 Category 2: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed, implemented and maintained QMS
that complies with ISO 9001 or any applicable standard of quality management system (the latest
applicable revision). The following documents (approved/ signed copies) shall be submitted:
Quality Management System manual or a documented information that have defines and
describes the QMS and its scope
Quality Policy, aligned with the supplier’s strategic direction (documented information)
Quality Objectives (documented information)
Control of documented information (both maintain and retain documented information )
Internal audit procedure (documented information)
Control of nonconforming outputs (documented information)
Nonconformity and Corrective action procedure (documented information)
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal audit reports. The
audit reports must include, if applicable, nonconformity identified, and the resulting remedial
actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example of inspection and test plan (ITP) or
quality control plan (QCP) on similar or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
document (240-12248652).
3.5.4 Category 3: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed QMS that complies with ISO 9001
(or the latest applicable revision). The following documented information (approved/ signed
copies) shall be submitted:
o Quality management system manual or a (documented information) that have
defines and describes the QMS and its scope
o Quality Policy, aligned with the supplier’s strategic direction (documented
information)
o Quality Objectives (documented information)
o Control of documented information (both maintain and retain documented
information )
o Internal audit procedure (documented information)
o Control of nonconforming outputs (documented information)
o Nonconformity and Corrective action procedure (documented information)
The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
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user to ensure it is in line with the authorized version on the system.
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Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example inspection and test plan (ITP) or
quality control plan (QCP).
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
NB: specific requirements per tender will be selected using the List of Tender Returnables
document (240-12248652).
3.5.5 Category 4: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a quality method statement based on ISO 9001 and specific to the
scope of work.
The quality method statement should address all the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit a signed/ approved quality policy (aligned with the supplier’s strategic
direction). (documented information)
The supplier shall submit a copy of quality objectives. (documented information)
The supplier shall submit documented information for Control of Externally Provided Processes,
Products and Services.
The supplier shall submit a copy of the documented information for roles, responsibilities and
authorities, specific to the project/ scope of work/ technical requirements. Examples of relevant
documented information are; organization charts, job descriptions, work instructions, duty
statements, manuals, procedures.
Note: specific requirements per tender will be selected using the List of Tender Returnables
document (240-12248652).
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment
Supplier capability and capacity assessments shall be performed prior to contract award on potential
suppliers participating in Eskom Holdings procurement process to:
provide products and services with high risk to operational sustainability
work on critical plant and equipment
supply of critical plant items or components
provide special processes
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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All sub-suppliers used by the main supplier/ contractor, performing work on Eskom critical plant
equipment, supplying commodities and providing specialised services shall be subjected to the
capability and capacity assessment.
Critical plant includes the following:
Generation Level 1 & 2 plant
Transmission and Distribution Power Plant & Control Plant
Mega Projects
All potential quality risks identified will be included in the assessment report provided for the tender
evaluation.
Note: Form A (Enquiry/ Contract/ Quality Requirements for Supplier Quality Management:
Specification 240-105658000/ QM 58 and ISO 9001) will be used to select and indicate whether
capability and capacity assessment will be conducted.
3.7 Post-Contract Award
3.7.1 Contract Execution
The supplier shall submit the following documents within 30 days or as per stated timeline after the
contract date, prior to the commencement of work, for acceptance by Eskom:
The supplier shall complete a QCP before contract award. This shall be reviewed and
signed off by Eskom within 30 days or as per stated timeline after contract award.
The supplier shall complete a quality control plan and ITP(s) for review and acceptance by
Eskom prior to the commencement of any work, inclusive of subcontracted work, within 30
days or as per stated timeline after contract award.
The sub-supplier QCP/ ITP shall be submitted for review and comment by the supplier and
by Eskom within 30 days or as per stated timeline after the award of the tender. All supplier
and Eskom comments shall be resolved prior to commencing work.
The equipment lists and an indication of pressurised components and systems.
Note: These plans are to be compiled in line with Eskom’s requirements and will have to be
discussed with, and approved by, Eskom prior to any work commencing.
Correspondence shall be directed to the project manager, and periodic quality review
meetings shall be convened by Eskom with the supplier.
The mandatory quality review meetings are to be convened by the nominated project quality
manager or his/her representative for the contract.
Monthly quality performance and management reports are to be prepared by the supplier
during contract execution. The content of these reports shall be agreed by Eskom when
submitted to Eskom on a monthly basis.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.7.2 Supplier Quality Performance Monitoring Phase
During the contract execution phase, suppliers shall be monitored by Eskom for performance on
quality-related aspects.
The outcomes of such monitoring will enable Eskom to take any appropriate actions pertaining to
the supplier.
The monitoring shall be carried out periodically by Eskom or at predetermined intervals during the
execution of a contract using agreed key performance indicators. The monitored key performance
areas include the following:
CQP and QCP /ITP
Delivery
Design
Cost
Management system
Subsequent key performance indicators associated with these areas will include the following:
Nonconformity monitoring
Audit and assessment evaluation scoring
Management system compliance and accreditation
Achievement of delivery targets as per contractual agreements
Process improvements
Correction and corrective action response and closure
3.7.3 Supplier Quality Audit
3.7.3.1 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.2 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers
3.7.3.3 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.4 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers.
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user to ensure it is in line with the authorized version on the system.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.7.3.5 Quality audits and related quality performance reviews shall be carried out by trained,
accredited, and experienced personnel in accordance with procedures documented in the
Cqp.
3.7.3.6 The supplier shall submit, for Eskom review, documented processes for conducting project
scope of work quality audits and related quality performance reviews. Supplier quality audits
and related quality performance review processes shall be designed to address evaluation
of progress towards completion of project functional area deliverables as well as final
deliverable quality.
3.7.3.7 The supplier shall provide a schedule of anticipated quality audits covering all functional
areas and related quality performance reviews at the time of first post-contract award CQP
submission.
3.8 Standard Conditions
3.8.1 Rights of Access
Eskom:
3.8.1.1 shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts;
3.8.1.2 reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as well
as any documentation, materials, or equipment associated with the work, at any time or
project work location; and
3.8.1.3 reserves the right to carry out assessments and audits on all new suppliers and sub-
suppliers.
The supplier:
3.8.1.4 shall support Eskom’s effort to monitor, verify, and/or witness any activities associated with
the work at any time;
3.8.1.5 shall cooperate with Eskom requests for documentation, records, and inspection and
witnessing. Eskom participation in audits, appraisals, assessment of plans, and verification
shall be conducted at no extra cost to Eskom;
3.8.1.6 shall ensure that a sub-supplier provides access to Eskom to all work procedures, records,
and supporting documentation through provision of access to view and photocopy, as
required, to support verification of scope of work requirements. Access shall include the
ability to photograph Eskom equipment, systems, system components, materials, etc.;
3.8.1.7 shall provide access to all quality-related information pertaining to activities performed by
itself or sub-suppliers, where Eskom might not have participated in the witnessing of their
quality assurance or control (this refers to inspections, audits, etc. performed by the supplier
on its own sub-suppliers);
3.8.1.8 shall allow Eskom to assess, audit, approve, or reject any sub-suppliers employed by
Eskom’s suppliers to assist with the product and/or service delivery to Eskom; and
3.8.1.9 shall ensure that the above requirements flow down to sub-suppliers.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.8.2 Eskom Rights to Information
3.8.2.1 To expect that the works will be conducted in accordance with the contract between the
parties.
3.8.2.2 To have access to the supplier’s information as determined by applicable legislation.
3.8.2.3 Eskom reserves the right to oversee the supplier’s audit programmes by participating in
selected audits as an observer and by assessing the supplier during key work stages.
Eskom will coordinate with the supplier to develop an oversight schedule aligned with the
supplier’s audit schedule.
3.8.2.4 To obtain access to any audit reports of audits performed by the supplier reflected in the
audit programme.
3.8.2.5 To conduct independent quality audits during all phases of the contract, and the supplier
shall provide all resources to support these activities.
3.8.2.6 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.2.7 To participate in, and/or lead, investigations related to incidents involving its products.
3.8.2.8 To require from suppliers to be responsible for the cost of re-inspections.
3.8.2.9 To withhold payment from suppliers as a result of outstanding nonconformities, irrespective
of the agreed payment schedule and in accordance with the conditions of contract.
3.8.2.10 Shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts.
3.8.2.11 Reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as
well as any documentation, materials, or equipment associated with the work, at any time or
project work location.
3.8.2.12 Shall carry out assessments and audits on all new suppliers and sub-suppliers.
3.8.2.13 Reserves the right to appoint resident quality inspectors who can be based at the supplier’s
or sub-supplier’s premises and on site where the work is being performed.
3.8.2.14 Reserves the right to select intervention points within all developed supplier QCPs/ ITPs
for Eskom oversight of selected functions and to perform surveillance or audits of the work.
3.8.2.15 Shall be given access at all reasonable times before, during, and after manufacture and
before delivery, construction, erection, and commissioning to measure, test, and inspect the
products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.2.16 Reserves the right to suspend any pending deliveries by the issuing of a cease delivery
order at any time and for any portion of the work that is not being performed in accordance
with the specified/agreed requirements.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.8.3 Preservation
The supplier shall develop and implement a comprehensive preservation programme consisting of
plans, processes, procedures and actions undertaken for the purpose of planning for and
maintenance of material deliverables quality. The supplier preservation programme scope includes,
but is not limited to, the following:
3.8.3.1 Engagement of personnel suitably qualified for oversight of, and (as required) direct
implementation of, preservation programme requirements.
3.8.3.2 Development and implementation of preservation programme training appropriate to work
need.
3.8.3.3 Eskom may make use of its appointed service provider tasked to provide a full suite of
services encompassing an online monitoring system and asset tracking during, but not
limited to the following stages: inspections, testing, shipping, transportation, storage, and
commissioning. The supplier is to enable full access during all of these stages in order to
allow the installation of the devices on Eskom-identified products and equipment, which
include the sub-supplier’s testing facilities, processing plant, and any other processes
deemed important towards effective and efficient quality control.
3.8.3.4 Eskom seeks cooperation between the supplier’s designers and those of Eskom’s service
provider in ensuring seamless installation of the device and other associated installations.
Moreover, there is also a need to integrate data flows and systems between Eskom and the
supplier. Further details are included in the Eskom specifications and works information.
3.8.3.5 Review and tracking of compliance with Eskom and supplier engineering specification of
preservation requirements.
3.8.3.6 Review and tracking of compliance with sub-supplier provided preservation requirements
and recommendations.
3.8.3.7 Evaluation of prospective temporary and longer-term material storage sites for consistency
with preservation programme expectations.
3.8.3.8 Preservation work plan development and plan execution performance evaluation of all
parties engaged for provision of material transportation, handling, or storage services.
3.8.3.9 Oversight of material quality preservation plan preparation and plan execution performance
at all work locations.
3.8.3.10 Development of a preservation programme records management process, in compliance
with Eskom information management requirements, which comprehensively addresses
generation, maintenance, and ready access by Eskom to all preservation programme
records.
3.8.3.11 The supplier shall deploy a clearly defined documented programme providing for
identification of all physical asset pre-operation preservation of quality requirements. In this
reference, the term “physical assets” should be understood to include bulk materials,
including consumable items, equipment systems, system components, and any other
procured or supplied materials or equipment transferred to project control, but not deployed
for operational purposes.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.8.3.12 Where the project responsibility for equipment and materials management has been
formally delegated, the supplier’s preservation programme shall ensure clear and
unambiguous communication of pre-operation preservation of goods quality requirements
to sub-suppliers.
3.8.3.13 The supplier’s preservation programme shall clearly and unambiguously document
processes and procedures for efficient and effective monitoring of compliance with
programme requirements.
3.8.3.14 Compliance monitoring shall commence with ensuring comprehensive consideration of
preservation requirements in the engineering instruction and subsequent inclusion of said
instruction in procurement documentation and shall be applicable until such time as
equipment or materials have been incorporated in an operating or operational system or
structure.
3.8.3.15 Compliance evaluation frequency shall anticipate transfer of tactical-level responsibility for
management of preservation responsibilities between project functional areas, for example,
procurement to logistics, logistics to fabrication, fabrication to logistics, logistics to
construction, etc., and shall, in similar fashion, anticipate transfer of support for tactical-level
responsibility between various subcontracted service providers.
3.8.3.16 Supplier engineering shall ensure that preservation requirements for scope of work
systems, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented and that preservation requirements are efficiently and
effectively communicated to project procurement, logistics, construction management,
quality, security, and other project functional areas, as required, for efficient and effective
implementation of preservation requirements. This shall take the form of a preservation
programme applicable to all systems, system components, equipment, materials, customer-
supplied materials, and other goods procured or managed under the scope of work.
3.8.3.17 The supplier’s preservation management programme shall clearly and unambiguously
address temporary, long-term, and in-transit preservation requirements, including, but not
limited to:
requirements for protection against, or insulation from, atmospheric conditions,
sunlight, temperature, soil, dust, humidity, salt spray, corrosive atmospheres, or
other physical environment conditions;
detailed procedures for application, use, monitoring, and maintenance of coatings,
coverings, fasteners, lines, and other components for internal and external weather
proofing;
requirements for electrical grounding or isolation;
requirements for internal or external environment creation, for example, inert gas
charging, heating, cooling, etc., inclusive of gas storage, electric power supply, etc.;
detailed procedures for initial set-up, charging, activation, and maintenance of
internal atmosphere generation, regeneration, monitoring, and relieving systems, for
example, inert gas management systems;
requirements for protection against, or insulation from, vibration or long-period
cyclical motion in transit, for example, wave-generated movement during sea
transport;
internal and external structural integrity protection, for example, internal and external
bracing, padding, framing, chocking, etc.;
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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support structure requirements, for example, stools, pads, or other devices,
substrates, or support required to ensure in-storage and in-transit stability of
systems, system components, equipment, and material, or other discrete units or
items;
provision for physical separation and/or barriers to prevent airborne or direct
transmittal of contaminants between work areas or between work areas and storage
areas, for example, prevention of carbon steel grinding or cutting debris impact on
stainless steel elements, airborne drift of blast aggregate into vessels or machinery,
etc.;
provision for, and final disposition of, temporary and longer-term storage or transit
required supports and related binding devices, for example, stools, stands, sea
fasteners, platforms, chocks, spacers, cabling, etc.;
provision of requirements for temporary work platforms or other support structures
required to ensure provision of preservation services, for example, provision of a
self-elevating work platform for periodic access to elevated fittings, gauges, man-
ways, etc.;
requirements for protection against, or insulation from, contact with other objects, for
example, padding or other protection for external tubing, fittings, or other impact-
sensitive structures or components;
clear physical delineation of temporary and longer-term storage areas supplemented
by hard and soft barriers, as required, to maintain a protective perimeter;
documented agreements with storage facility and transportation provider
management regarding security management, including, but not limited to, facility
access and egress control and control of access to project goods and materials
within facility boundaries or aboard vehicles or vessels; and
detailed procedures for inspection and testing to verify performance of preservation
procedures and to provide for timely notice and corrective action to maintain
preservation status.
3.8.3.18 The supplier’s preservation management programme scope shall encompass
management of preservation requirements, from initial transfer of ownership or management
responsibility to project scope of responsibility, through any period of temporary or longer-
term storage and through any period of transit, including transit for final delivery at point of
active use or installation.
3.8.3.19 The supplier’s preservation management programme shall clearly and unambiguously
address processes and procedures to ensure that storage and control of materials are
accomplished in accordance with manufacturer recommendations, specifications, and
project-specific requirements.
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Revision: 3
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3.8.3.20 The supplier’s preservation management programme shall incorporate special precautions
to address preservation and control of valves, electrical motors and components,
mechanical and rotating equipment, piping and fittings, instrumentation, flange faces,
gaskets, coatings, insulation, and other materials. Special precautions include, but are not
limited to, supplier-specified maintenance procedures related to engines, electric motors,
pumps, compressors, etc., such as periodic shaft rotation, engine turnover, lubrication, etc.
3.8.3.21 The supplier shall ensure that clear and unambiguous requirements for preservation of the
system, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented in purchase orders, work authorisations, and other
communications between the supplier and sub-suppliers.
3.8.3.22 Where sub-supplier expertise is utilised in determination of the preservation protocol,
supplier procurement processes shall ensure clear and unambiguous documentation of sub-
supplier input into preservation management programme requirements.
3.8.3.23 Supplier procurement shall ensure that preservation requirements for scope of work
systems, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented and that preservation requirements are efficiently and
effectively communicated to project logistics, construction management, quality, security,
and other project functional areas, as required, for efficient and effective implementation of
preservation requirements.
3.8.3.24 The supplier shall ensure comprehensive, clear, and unambiguous designation of sub-
supplier responsibility for execution of all preservation management programme elements,
including, but not limited to, all systems, processes, procedures, methods, ready access to
records, and provision of equipment, tools, or services essential to efficient and effective
execution of the preservation management programme.
3.8.3.25 The supplier shall ensure that preservation management programme responsibilities are
clearly and unambiguously defined within the project team and efficiently and effectively
implemented at all project scope of work locations. Inclusion of supplier and sub-supplier
scope of work in the development and implementation of a preservation management
programme shall be considered essential to efficient and effective preservation
management programme execution.
3.8.3.26 The supplier shall ensure clear and unambiguous designation of project team responsibility
for oversight and management of preservation management programme elements during
every stage of project development.
3.8.3.27 The supplier shall ensure that Eskom has free and unrestricted access to all preservation
records for inspection and audit.
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Supplier Quality Management: Specification Unique Identifier: 240-105658000
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3.8.4 Quality Audits Related Conditions
3.8.4.1 The supplier shall maintain an accurate quality audit and related quality performance review
schedule and shall incorporate the current schedule as an attachment to the supplier CQP.
3.8.4.2 The supplier’s quality audit and related quality performance review schedule development
process shall be designed to incorporate consideration of information generated by
previously conducted audits and reviews, by input from project risk management evaluations
(risk register), or from Eskom or sub-supplier subject matter expertise.
3.8.4.3 Eskom reserves the right to oversee supplier audit programmes by participating in selected
audits as an observer and by assessing the supplier during key work stages. Eskom will
coordinate with the supplier to develop an oversight schedule aligned with the supplier’s
audit schedule.
3.8.4.4 Eskom will have the right to obtain access to any audit reports of audits performed by the
supplier reflected in the audit programme.
3.8.4.5 Eskom reserves the right to conduct independent quality audits, scheduled and
unscheduled, during all phases of the contract. The supplier shall provide all resources to
support these activities.
3.8.4.6 Eskom shall be given access at all reasonable times before, during, and after manufacture
and before delivery, construction, erection, and commissioning to measure, test, and inspect
the products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.4.7 The supplier shall obtain access for Eskom to measure, test, witness tests, and inspect
products that are being manufactured by any sub-supplier. This includes surveillances.
3.8.4.8 The assessments and audits shall be carried out on all new suppliers and their sub-
suppliers.
3.8.4.9 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.4.10 Qualification requirements for supplier and sub-supplier personnel engaged in conducting
quality audits and related quality performance reviews shall be defined in the supplier CQP
and shall be in compliance with the Project Quality Personnel Qualification Specification.
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by Eskom
3.8.5.1 Nonconformity reports raised by Eskom and issued against the supplier shall be investigated
by the supplier as a matter of urgency in order to determine the root cause, corrective action
measures, as required, with implementation time frames.
3.8.5.2 A formal response shall be prepared in respect of the defined criteria and submitted to
Eskom for its review, evaluation, and acceptance, within a maximum of 14 calendar days
from the date of issue of the nonconformity and should be aligned with the site
requirements/procedure.
3.8.5.3 Eskom may, at its discretion, request a response sooner and, in any case, before the
supplier proceeding with any pending/further intervention or corrective action, as may be
required by Eskom.
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
3.8.5.4 Should Eskom or its inspection authority/agency identify any nonconforming products during
the conduct of its audits/surveillances/inspections, the supplier shall be deemed to be in
breach of contract and shall be held liable for any repair, rework, and/or associated
replacement costs. The supplier may, in such instances, also be held liable for the full costs
associated with the conducting of follow-up audits/surveillances/inspections.
3.8.5.5 The nature, magnitude, and/or frequency of nonconformity and inspection defect/rejection
reports raised by Eskom or its appointed inspection authority/agency shall form the basis of
any action to rescind/withdraw the supplier’s qualification status.
3.8.5.6 Nonconforming outputs identified by Eskom shall be documented via a NC Report and
issued to the suppliers via the contract communication protocol. The suppliers shall
investigate the matter and respond in writing to Eskom of disposition within the stated
contractual conditions.
Note: The dates for the disposition should align to contractual conditions.
3.8.5.7 Eskom shall identify repeat deficiencies as systematic failures of the supplier’s QMS and
shall notify the supplier of the trends. Eskom can initiate an internal audit to highlight the
system failures. The supplier with raise a Corrective Action Report and undertake Root
Cause Analysis. In such cases, QMS rectification and/ or update measures shall be taken
immediately.
3.8.5.8 Should the Supplier fail to respond and rectify nonconforming products within stipulated
contractual conditions. The Project Manager should apply contractual remedies in
accordance with Fidic/ NEC contract.
3.8.5.9 Repeated Nonconformities; if there are any identified repeat nonconformities from the same
supplier within a period of 6 months or less. This must then be escalated to the management
review committees of the BU/ OU/ Cluster/ or Divisions for adjudication. If not resolved, then
the matter must be escalated to the supplier review committee for recommendation.
3.8.6 Special Processes
The following requirements shall be applicable as well as additional requirements as specified in the
scope of work for the provision of the following special process services:
3.8.6.1 The supplier shall ensure that all processes which require that procedures be pre-qualified
or work methods and operators tested and qualified are controlled and all steps followed
before the work can commence.
3.8.6.2 This typically covers such activities as welding, non-destructive testing, special fabrication
techniques, coating, painting, etc.
3.8.6.3 All special processes (procedures and processes) shall be submitted for review and
acceptance by Eskom, accredited or certified agency. No work shall commence until these
are accepted.
3.8.6.4 Where applicable, a relevant Management System for the special process shall be certified
or approved by an accredited body and proof of certification shall be submitted to Eskom for
review. An example for this will be the Welding Management System based on ISO 3834.
3.8.6.5 Where samples are required for acceptance, these shall be submitted to Eskom for review
and acceptance.
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
3.8.6.6 The supplier shall ensure that all operators are suitably qualified for these processes in
accordance with the procedures, processes and/ or applicable standards/ codes.
3.8.6.7 The records of qualification of procedures, processes and operators shall be maintained by
the supplier in accordance with the applicable procedure or code and these made available
to Eskom at all times.
4. Acceptance
This document has been seen and accepted by:
Name Designation
Kerseri Pather General Manager: Risk and Sustainability
Lenock Meyer Acting Senior Manager: Quality Management
Pamela Dondashe Middle Manager: Quality Assurance
Mandla Mkhwanazi Middle Manager: SHEQ Procurement and Supply Chain Management
Suzette Manthe Senior Advisor: Quality Performance and Planning
Lorna Ndlela Middle Manager: Eskom Document and Records Management
5. Revisions
Date Rev. Compiler Remarks
October 2021 3 SA Sambo Specification was due for revision and in addition, to
align the requirements with the latest Eskom business
processes and systems.
October 2018 2 SA Sambo Specification reviewed to be aligned with the
requirements of ISO 9001:2015
March 2016 1 SA Sambo Specification was due for revision and also to
repackage the requirements and tender returnable
documents into four categories.
December 2011 0 A Hunter New document
6. Development Team
The following people were involved in the development of this document:
Andrew Else
Bongi Tshabalala
Feziwe Mogamisi
Lesego Garegae
Patrick Thwane
Xolani Zuma
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
Page:
7. Acknowledgements
Eskom Operational Quality Forum Members
Controlled disclosure
When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the
user to ensure it is in line with the authorized version on the system.
No part of this document may be reproduced without the expressed consent of the copyright holder, Eskom Holdings SOC Ltd,
Reg No 2002/015527/30.
Submit a complete original tender in paper form plus one (1) complete hard copy by the closing date and time to the address specified in the Tender Data. For e-tendering, upload and finalize via the Eskom Tender Bulletin site. Late submissions are not accepted. Ensure all documents are legible, accessible, and not corrupt. Mark packages as "ORIGINAL", "COPY", or "ELECTRONIC COPY" and include the Eskom address, tender number, tenderer’s name, physical address, email, and contact number. Seal all packages in an outer envelope marked "Confidential". Sign the original tender. Eskom will not accept tenders submitted by email unless stated in the Tender Data. Tenderers are responsible for ensuring submission is finalized before the deadline. No alterations or additions to tender documents are permitted except to correct errors, which must be initialed by all signatories. Correction fluid or tape is not allowed. If a site visit or clarification meeting is compulsory, attendance is mandatory; failure to attend results in disqualification.
The scope is the provision of Wage Bureau functionality, including outsourced system functionality, system support, and execution of the function for Eskom Group Capital Projects. Tenderers must comply with all specifications and requirements detailed in the Invitation to Tender documents, including any annexures or additional requirements stated in the Tender Data. Standardised specifications and other incorporated documents must be obtained and reviewed if required for submitting a tender.
Include all duties, taxes (including VAT), and other levies in the rates, prices, and tendered total. Rates and prices must be fixed for the contract duration unless otherwise provided in the Invitation to Tender. Submit prices in South African Rand, unless instructed otherwise, using the exchange rate and base date stipulated in the Tender Data. Alternative tenders are only permitted if a main tender is submitted and if allowed by the Invitation to Tender. Provide clarification or corrections to prices during evaluation if requested by Eskom. Arithmetical errors may be corrected by Eskom with the tenderer’s concurrence. Insurance coverage must be verified; Eskom’s insurance may not cover all contract requirements. Tenderers must reflect all SHEQ costs in their pricing.
Comply with all relevant legislation, including National Treasury Instruction Notes, CIDB Regulations (if applicable), PPPFA Regulations, Amended B-BBEE Codes, COIDA, and OHS Act. Proof of SHEQ systems, policies, and capabilities must be submitted by the closing date and time. CIDB registration (if applicable) must be valid at submission or achievable within 21 working days; proof of application is acceptable only if the actual registration is submitted by contract award. B-BBEE certificate/affidavit or CSD report must be provided if B-BBEE is a pre-qualification criterion; failure to submit valid proof results in disqualification. For PPPFA point allocation, missing or invalid B-BBEE proof results in zero points. Sub-contractors’ B-BBEE status must also comply with PPPFA requirements if applicable. Submit the SDL&I Undertaking by contract award. Misrepresentation or falsification of documents (e.g., B-BBEE certificates) may lead to disqualification, suspension from state business for up to 10 years, or legal action. Contract Skills Development Goals (CSDG) and Contract Participation Goals (CPG) apply if the contract meets duration, value, or CIDB grading thresholds.
Closing date and time: 06 July 2026 at 10:00 SAST. Compulsory site visits or clarification meetings (if applicable) are detailed in the Tender Data. Tenderers must regularly check the Eskom Tender Bulletin and NT e-Tender Portal for addenda or changes to the closing date and time.
All communications must be directed to the Eskom Representative identified in the Tender Data, in writing (hand-written, typed, printed, or electronic). No other Eskom officials may be contacted. Eskom’s responses to clarifications are published on the Eskom Tender Bulletin and NT e-Tender Portal.
The tender is for the provision of Wage Bureau functionality, including outsourced system functionality, system support, and execution of the function for Eskom Group Capital Projects. Tenderers must review all Invitation to Tender documents, including annexures and additional requirements in the Tender Data.
Evaluation is based on the PPPFA 90/10 or 80/20 preference point system. Pricing is assessed per Tender Data criteria, including CPA, FOREX, commodity exposure, discounts, technical adjustments, PV, and invoicing rates. Functionality (if applicable) requires meeting the minimum threshold in the Tender Data. Financial risk is evaluated; high-risk tenderers may be excluded. B-BBEE level is scored per CSD report or certificate. Missing or invalid B-BBEE proof results in zero PPPFA points but not disqualification unless it is a pre-qualification criterion. Specific Goals are scored based on documentation; failure to meet them results in zero points. Arithmetical errors are corrected with tenderer concurrence. Reverse e-auction may be used, requiring price-free initial submissions. Objective Criteria must be stipulated in the Invitation to Tender.
Scope: Provision of Wage Bureau functionality (outsourced system functionality with system support and execution) for Eskom Group Capital Projects. The Contractor must ensure quality, integrity, reliability, maintainability, and interchangeability are built into every stage of the Works through design, manufacture, supply, installation, commissioning, documentation/records, operations, maintenance, and service. Key objectives include: satisfying safety and environmental requirements, performance requirements, technical integrity, maintainability, high reliability/operability, low lifecycle cost, project schedule adherence, low investment cost, good constructability, high automation, and component commonality. The Contractor must implement a Quality Management System (QMS) compliant with ISO 9001:2015, including documented evidence of conformity. Specific deliverables include Project Quality Management Plan, Quality Assurance Plans, Quality Control Plans, Inspection and Test Plans (ITPs), and Quality Verification Records. Criticality assessment of equipment, materials, and processes is required to define inspection levels. The KKS coding system must be used for plant structures, systems, and components. All mechanical and electrical equipment in hazardous locations must be HAZLOC compliant, with records signed by a competent HAZLOC person (Master Installation Electrician).
Compliance with ISO 9001:2015 is mandatory for the Quality Management System (QMS). The QMS must be project-specific, conformant to ISO 9001:2015, and include all project-specific requirements. The Contractor must provide evidence of QMS conformance via independent audits by an ISO 9001 Certification Body (approved by FIDIC Engineer/Project Manager) during design, installation/construction, commissioning, and defect notification phases. Audits must be completed prior to 50% completion of each phase. Compliance with Occupational Health and Safety Act (OHSA) and Construction Regulations is required for all activities. Authorized Inspection Authority (AIA) must conform to SANS 10227, and non-South African AIAs require Department of Labour (DOL) approval. B-BBEE Minimum Level: 2. Compliance with Eskom specifications, including 240-105658000 (QM 58) and 200-1689, is required. All suppliers and sub-suppliers of Criticality I and II equipment must undergo compliance audits. Supplier documentation must be classified and controlled per Appendix 09 guidelines.
Contact for quality-related queries: [email protected]. For site inspection notifications: [email protected]. For manufacturing inspection notifications: [email protected].
The tender involves the provision of Wage Bureau functionality, including outsourced system functionality, system support, and execution of the function for Eskom Group Capital Projects. The scope is aligned with the Medupi/Matimba Power Station Projects, focusing on quality management for design, manufacture, installation, construction, commissioning, and handover of a Coal-Fired Power Station and related projects in Lephalale, Limpopo. The Contractor must ensure all works meet contractual, technical integrity, and quality management requirements, with a strong emphasis on safety, environmental compliance, performance, and maintainability.
Contractual terms require the Contractor to satisfy multiple project objectives, including safety, environmental compliance, performance, technical integrity, maintainability, reliability, and cost-effectiveness. The Contractor must demonstrate that all Permanent Works or Goods comply with the Contract through documented evidence. All paper records must be scanned and stored electronically with a guaranteed data storage life of at least 10 years, with backups in place. The works are not considered fully commissioned until all required documentation, including PVP Record Books, are verified and approved by the Engineer/Project Manager and the Authorized Inspection Authority (AIA).
Request for Bid(Open-Tender)
Maxwell Drive - Sunninghill - Johannesburg - 2000
Tenders in this industry often require registration with these bodies.
Recommended Certifications
Having these can improve your winning chances: CA(SA) - Chartered Accountant, PMI-PMP (Project Management Professional), Prince2 Practitioner, Six Sigma Certification
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
240-109253698 Template for a Typical Contract Quality Plan.docx
The tender is for the provision of outsourced Wage Bureau functionality, including system support and execution, for Eskom Group Capital Projects in Gauteng. The successful supplier must adhere to a structured Contract Quality Plan (QCP) aligned with SANS 466:2005 / ISO 10005:2005, ensuring quality management, documentation, traceability, and compliance with Eskom's standards. The scope includes system functionality, support, and operational execution for wage-related processes in capital projects.
20260325 - Wage Bureau - Project Scope Statement V0.pdf
Eskom is seeking a service provider to deliver an outsourced Wage Bureau functionality for its Group Capital Projects. The solution must include system support, execution of wage verification, payroll validation, and compliance assurance for contractor workforce data. The Wage Bureau will centralize wage-related governance, financial oversight, and audit-ready reporting across multiple capital projects, leveraging biometric time-and-attendance data, payroll verification engines, and a contractor engagement platform. The service must ensure accuracy, statutory compliance, and real-time reporting while adhering to Eskom’s operational and security standards.
348-389557 Medupi-Matimba Contractor Quality Specification Rev 5 ._.pdf
The tender is for the provision of an outsourced Wage Bureau system, including functionality, support, and execution, for Eskom Group Capital Projects (specifically Medupi/Matimba Power Station Projects). The scope requires compliance with Eskom’s Quality Management System (QMS) as per ISO 9001:2015, FIDIC/NEC contract clauses, and project-specific specifications. The system must ensure quality, integrity, and traceability across design, manufacturing, installation, and commissioning phases, with rigorous inspection, testing, and documentation requirements.
01 Invitation to Tender (ITT)_Wage Bureau GCD.pdf
Eskom Holdings SOC Ltd invites tenders for the provision of Wage Bureau functionality software and services, including outsourced system functionality, system support, and execution for Eskom Group Capital Projects. The tender (E2992GCDMWPGC) closes on 06 July 2026 at 10:00 UTC, with a validity period of 12 weeks (extendable to 24 weeks). The scope includes technical, financial, and compliance requirements, with a focus on functionality (minimum 70% threshold), B-BBEE compliance, SHEQ (Safety, Health, Environment, Quality), and contractual obligations like skills development and local procurement.
Category 2- Form A Rev 9 -.docx
Eskom is seeking a service provider to outsource Wage Bureau functionality, including system support and execution, for its Group Capital Projects. The tender requires compliance with Eskom Supplier Quality Requirements (Specification 240-105658000) and ISO 9001 standards. The selected category for this tender is **Category 2** (as per clause 3.5.3 of 240-105658000).
Tender Price listing_GCD.xlsx
Eskom is seeking a service provider to outsource Wage Bureau functionality, including system support and execution, for its Group Capital Projects over a 60-month period. The scope covers license fees, hardware/hosting, support costs (data issues, SLA-based and additional support, time & attendance, project management, business analysis, interface development, and biometric device fixes), travel & subsistence, and network quality improvements.
SDLI Strategy The provision of Wage Bureau Funcionality Kusile Powerstation.pdf
Eskom is seeking a service provider to outsource Wage Bureau functionality, including system support and execution, for its Group Capital Projects (e.g., Kusile Power Station) over a 5-year period. The tender emphasizes Supplier Development, Localisation, and Industrialisation (SDL&I) with strict B-BBEE, local content, and skills development compliance requirements.
Copy of Technical Evaluation Report - Wage Bureau 20260415 V0.xlsx
Eskom is seeking a service provider to outsource Wage Bureau functionality, including system support and execution, for its Group Capital Projects. The tender requires technical/IT skills for payroll and Time & Attendance (T&A) solutions, project management, support staff, business analysts, and infrastructure (hardware, hosting, and disaster recovery). The evaluation is based on qualifications, years of experience, and applicability of experience, with a minimum threshold of 70%.
NEC Term Services Contract Wage Bureau 20260415.doc
Eskom is seeking a contractor to provide an outsourced Wage Bureau system and services for its Group Capital Projects. The solution must include software functionality, system support, and execution of wage verification, compliance checks, and reporting. The contract is structured under the NEC3 Term Service Contract (TSC3) framework, with a 60-month service period, priced contract with inflation adjustments, and strict governance, compliance, and risk management requirements. The Wage Bureau will centralize and validate contractor payroll data, time & attendance, and statutory compliance (e.g., UIF, SARS) to improve accuracy, governance, and financial oversight across Eskom’s capital projects.
240-105658000 Supplier Quality Management Specification Rev. 3.pdf
Eskom is seeking a supplier to provide outsourced Wage Bureau functionality, including system support and execution, for its Group Capital Projects. The tender emphasizes strict adherence to Eskom’s Supplier Quality Management (SQM) Specification (240-105658000), which mandates compliance with ISO 9001 standards, comprehensive quality management systems (QMS), and detailed quality control/inspection plans. The supplier must demonstrate capability in managing payroll systems, ensuring accuracy, compliance, and integration with Eskom’s processes.
02 Eskom_-_Standard_Conditions_of_Tender_-_30_January_2025_(G20_Logo).pdf
Eskom is inviting tenders for the provision of outsourced Wage Bureau functionality, including system support and execution, specifically for Eskom Group Capital Projects. The tender is open, with a closing date of 06 July 2026, and requires strict adherence to Eskom’s Standard Conditions of Tender, including ethical conduct, timely submission, and compliance with legal and regulatory frameworks.
To download these documents and access AI-powered analysis, visit the main tender page.
Date & Time
Monday, 06 July 2026 - 10:00
Venue
N/A
03 Jun
2026
Tender Published
Tender was published
06 Jul
2026
Closing Date
Tender closing date
Eskom is South Africa's primary electricity supplier, managing generation, transmission, and distribution.
Matched by category & region
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Median Estimate
R 950 408
Range
Based on 25 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
SDL&I Implementation Schedule: Must be completed by suppliers and returned to the SDL&I representative within 28 days of contract award. Used as a reference for monitoring, measuring, and reporting on SDL&I commitments.
Job Opportunities and Upskilling:
SDL&I Implementation Schedule: Must be completed by suppliers and returned to the SDL&I representative within 28 days of contract award. Used as a reference for monitoring, measuring, and reporting on SDL&I commitments.
Job Opportunities and Upskilling:
Job Opportunities and Upskilling:
Job Opportunities and Upskilling:
Job Opportunities and Upskilling:
Job Opportunities and Upskilling:
Job Opportunities and Upskilling:
Reporting and Monitoring:
Reporting and Monitoring:
SDL&I Implementation Schedule: Must be completed by suppliers and returned to the SDL&I representative within 28 days of contract award. Used as a reference for monitoring, measuring, and reporting on SDL&I commitments.
QMS Requirements: Option 1 (25%): Valid ISO 9001:2015 certification (product/service scoping, approved authority, international accreditation, validity). Option 2 (25%): Documented QMS (manual, policy, objectives, control of documented information, nonconforming outputs, corrective action, internal audit). Evidence of QMS in operation (25%): Roles/responsibilities, control of external processes, audit reports, management review records. Contract Quality Plan (20%): Draft plan specific to scope (ISO 10005). Quality Control Plan (20%): QCP/checklist per scope. Additional (10%): Form A completion. Compliance with Medupi Power Station Project Contractor Quality Specification and Supplier Quality Management Specification mandatory.
OHS Requirements: Compliance with legal and Eskom OHS standards. Returnables: Signed Annexure B (5 points), Health and Safety Plan (30 points: scope-specific, approved internally), Baseline OHS Risk Assessment (20 points: methodology + risk matrix), COIDA Letter of Good Standing (5 points: or equivalent for international bidders; R500k insurance for single-employee companies), OHS Policy signed by CEO (5 points: OHS Act Section 7 + ISO 45001:2018), OHS Competency (20 points: organogram, CVs, SACPCMP registration, National Diploma), OHS Cost Allocation (5 points: breakdown for PPE, training, equipment, etc.), Method Statements (5 points: task-specific). Post-contract: SHE file approval, 37(2) agreement, Eskom induction, medical fitness proof. Evaluation criteria: Accident data, non-conformances, legal compliance, incident investigations.
Environmental Requirements: Compliance with ISO 14001:2015 and Eskom Environmental Management System. Returnables: Comprehensive Aspect and Impact Register (20 points), Declaration Letter of Compliance (10 points), Environmental Management Plan (20 points: addressing risks per register), CV for Environmental Officer (20 points: Degree/National Diploma + 3 years experience), Non-conformance Management Plan (10 points), Incident Management Plan (10 points), Auditing Procedure (10 points). Successful bidder must submit a comprehensive Environmental File post-award.
Methodology Requirements: Method statements for works (5 points: aligned to scope, task-specific). Skills Development: Proposals required for unemployed candidates (excludes Eskom employees/learners). Targets: Align with Eskom’s core/scarce skills and Government Gazette 43937. Candidates must represent SA demographics. Tenderers bear full cost; Eskom provides no financial contribution. Access SETA grants/tax rebates for skills development.
Pricing Schedule/BOQ: Required if not contained in the contract. Evaluation: Inclusive of VAT, corrected for errors, excluding contingencies, adjusted for deviations. Unconditional discounts considered; conditional discounts implemented post-payment. Net Present Value comparison used. Alternative tenders allowed based on completion date, payment method, technical methods, or NEC options. Cataloguing costs (if applicable) must be quoted separately.
Eskom’s capital project environment:
4.4.1 Primary Benefits
4.4.2 Organisational Benefits
analytics and benchmarking.
unified dataset.
interrogation, and independent assurance by internal audit and external oversight
bodies.
4.5 System Architecture And Software Components
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technology‐neutral terms for procurement purposes. Equivalent capabilities are required
from prospective service providers:
4.5.1 Biometric Time and Attendance Capture Platform
synchronisation to central systems.
4.5.2 Payroll Verification and Compliance Engine
calculations, and statutory compliance checks.
4.5.3 Eskom‐Owned Contractor Engagement and Data Submission Platform
document repositories, and reporting.
4.6 Data Warehouse Contents
Bureau’s verification, compliance, assurance, and governance functions. These Acts
provide the statutory framework within which wage‐related oversight, contractor
assurance, financial verification, and labour‐compliance activities must be executed
across Group Capital projects:
and conditions of employment in South Africa.
regulates compensation for work‐related injuries and diseases.
— guarantees fair labour practices and rights relating to collective bargaining and
union participation.
non‐discrimination, demographic reporting, and equitable remuneration.
the Employment Services Amendment Bill aligned with the National Labour Migration
Policy — regulates employment services, registration of employers, and oversight
regarding the employment of foreign nationals.
visas, documentation, and employment conditions relating to foreign nationals.
verification.
resolution, organisational rights, and labour stability.
Unique Identifier: 559-782545888
compliance, statutory documents, and wage rules are met.
cost‐plus recoveries.
decision‐making.
12.4 Quantity Surveyors (QS)
The Quantity Surveyor’s responsibilities include:
overtime, job grades, and other wage‐based claim components.
commercial adjudications.
contractual cost recovery.
12.5 Industrial Relations (IR) and Labour‐Stability Specialists
IR and labour‐stability roles support labour governance by:
non‐compliance, or contractor distress.
bargaining‐council rules, and project‐level commitments.
Unique Identifier: 559-782545888
4.1 Overview
The Wage Bureau is an enterprise‐level assurance function established to provide
Eskom’s Group Capital Division with a unified, independent mechanism for validating
contractor wage information, strengthening financial governance, and ensuring consistent,
audit‐ready compliance across multiple construction and refurbishment projects. Originally
developed for large‐scale projects such as Medupi and Kusile to address systemic
weaknesses in contractor wage accuracy and verification, the Wage Bureau has since
evolved into a strategic governance tool that supports Eskom’s broader mandate for
financial discipline, project predictability, and risk management. Its foundations and
operational value are recorded in the Wage Bureau Strategic Memorandum, which
formalises its expanded mandate and cross‐project applicability.
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applicable to the employment of foreign nationals, quotas, and documentation
compliance.
conditions and influences verification of attendance and workforce deployment.
information and supports the transparency standards applied to contractor wage
assurance.
storage, and processing of personal and biometric data used in wage verification.
forms the basis for transformation and labour‐market data analysis.
compliance as part of statutory payroll validation.
1 document purpose .......................................................................................................... 5
2 normative reference ..................................................................................................... 5
3 project details ................................................................................................................ 5
4 project scope description ......................................................................................... 6
4.1 Overview .............................................................................................................................. 6
4.2 Objective of the wage bureau service ................................................................. 7
4.3 Monthly operational process .................................................................................. 8
4.4 Benefits ................................................................................................................................ 9
4.5 System architecture and software components ............................................ 9
4.6 Data warehouse contents ........................................................................................ 10
4.7 Infrastructure requirements ................................................................................ 10
5 project scope exclusions......................................................................................... 11
5.1 Peaking stations ............................................................................................................ 11
5.2 Contractor payroll processing ........................................................................... 11
5.3 Human resource management of contractor personnel ......................... 11
5.4 Sap system development ............................................................................................ 11
5.5 Labour broking, recruitment, and subcontractor procurement ........ 11
6 project assumptions ................................................................................................... 11
6.1 Legal and regulatory compliance ....................................................................... 12
6.2 Compliance with bargaining council and industry rules .......................... 12
6.3 Availability and accuracy of statutory records ........................................ 12
6.4 Standardisation of processes and adherence to deadlines .................. 12
6.5 Data availability and quality .................................................................................. 12
6.6 Risk identification and mitigation .......................................................................... 12
6.7 Governance of project operations ..................................................................... 13
7 project acceptance criteria .................................................................................. 13
Unique Identifier: 559-782545888
records, and descriptive employee information (including identities, job titles, wage rates,
and contract details) to facilitate accurate verification and reporting.
6.6 Risk Identification and Mitigation
system utilisation, with automation to enhance
contractor oversight and performance management.
Implementation of skills‐training records and When When applicable
qualifications data in alignment with Eskom’s applicable
deployment across Eskom’s Group Capital Division, establishing the baseline for all
project planning, execution, verification, and governance activities throughout the project
life cycle. It reflects the strategic repositioning of the Wage Bureau as a centralised
assurance function that delivers independent verification of contractor wage information,
strengthened financial oversight, statutory and contractual compliance, and audit‐ready
data to support project governance across multiple capital projects. The Scope Statement
incorporates the future operating model approved within Group Capital, under which the
Wage Bureau will function as a unified, OPEX‐funded service with scalable multi‐project
capability, and specifies the required functional capabilities of the current multi‐system
architecture—biometric attendance capture, wage and payroll verification, and an
Eskom‐owned contractor‐engagement platform—expressed in technology‐neutral terms
to support open‐market procurement.
integrates data from biometric attendance systems, contractor payroll submissions,
contractual wage schedules, statutory compliance documents, and project governance
artefacts. This consolidated environment provides a single, defensible source of verified
wage and labour‐deployment information, enabling consistent decision‐making by
assurance service that enhances the integrity, accuracy, and compliance of contractor
wage information across Group Capital projects. This includes:
4.2.1 Improve Accuracy and Predictability of Wage Information
submitted by contractors are accurate and fully validated against independent
biometric data and contractual rules.
allowances, or incorrect pay calculations.
4.2.2 Ensure Statutory, Legal, and Contractual Compliance
statutory obligations such as UIF, SARS, and provident fund contributions.
4.2.3 Provide Independent Verification of Contractor Invoices
reports, enabling evidence‐based verification of cost‐plus claims and variation
orders.
recoveries.
4.2.4 Strengthen Financial Oversight and Governance Controls
behaviour, statutory submission patterns, and wage irregularities.
data.
4.2.5 Enhance Project Governance, Labour Intelligence, and Reporting
Unique Identifier: 559-782545888
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6.7 Governance of Project Operations
The project operates on the assumption that governance requirements—including
validations, process reviews, change requests, and system improvements—will be
performed in accordance with Eskom’s project-management and assurance frameworks.
HR information (names, identity numbers or passport details, wage rates, job titles),
statutory records, and any other documentation necessary for validation and reporting.
Unique Identifier: 559-782545888
Title: Project Scope Statement Document Identifier: 559-782545888 Area of Applicability: Eskom Holdings SOC Ltd Functional Area: Project Stability Revision: 0 Total Pages: 22 Next Review Date: 08 April 2029
Compiled by Supported by Approved by Abel Mashigo Dick Huyser Sunette van der Project Manager Chief Advisor Westhuizen General Manager Project Management Centre of Excellence (Acting) Date: 09.04.2026 Date: 10.04.2026 Date: 13 Apr 2026
Unique Identifier: 559-782545888 Project Scope Statement Revision: 0 Page: CONTENTS 1 DOCUMENT PURPOSE .......................................................................................................... 5 2 NORMATIVE REFERENCE ..................................................................................................... 5 3 PROJECT DETAILS ................................................................................................................ 5 4 PROJECT SCOPE DESCRIPTION
designed to be scalable, centrally governed, OPEX-funded, and suitable for deployment across portfolios of capital projects under a unified contracting and cost-allocation framework. The Wage Bureau therefore provides more than wage-related oversight; it functions as a governance platform capable of enabling financial verification, contractual compliance, transformation reporting, early detection of contractor distress, and forensic-ready data for internal and external audit. Its processes and datasets have been proven through multi-year application and tested governance cycles, supported by structured monthly validations, exception management, and a stable technology environment comprising the current multi-system architecture.
4.2 Objective Of The Wage Bureau Service
4.2.6 Enable Cross-Project Standardisation and Scalability
4.3 Monthly Operational Process controls to ensure the accuracy, completeness, and integrity of wage-related information.
4.3.1 Core Inputs and Data Integration
4.3.2 Validation and Verification Activities
4.3.3 Reporting and Exception Management
4.3.4 Executive and Project Reporting
4.4 Benefits
capability groups, reflecting the current systems in use but expressed in
statutory sources, providing:
4.7 Infrastructure Requirements
part of the functional, technical, or operational obligations of this project:
5.1 Peaking Stations require structured construction-labour oversight and do not fall within the applicable project portfolio.
5.2 Contractor Payroll Processing contractor employees. Contractors remain fully responsible for calculating, processing, and paying wages; the Wage Bureau provides independent verification only.
5.3 Human Resource Management of Contractor Personnel The management of contractor employees—including recruitment, onboarding, disciplinary matters, leave administration, and any HR-related functions—remains entirely the responsibility of contractors and is not included in the Wage Bureau’s scope.
5.4 SAP System Development activities, except where such work relates specifically to approved and clearly defined interface points between SAP and the Wage Bureau environment.
5.5 Labour Broking, Recruitment, and Subcontractor Procurement procurement of subcontractors, labour brokers, or labour-supply entities. These functions remain with contractors and Eskom project teams.
following core assumptions. These assumptions underpin the functional requirements, process timelines, and assurance mechanisms defined in this Project Scope Statement.
adjustments or enhancements are implemented within agreed governance timelines where required.
6.1 Legal and Regulatory Compliance with applicable legislation, industry agreements, statutory obligations, and Eskom governance requirements, including the Basic Conditions of Employment Act, PA/SSA wage rules, and relevant labour and tax statutes.
6.2 Compliance with Bargaining Council and Industry Rules rules, allowances, and statutory deductions as required by their respective bargaining council or industry agreements.
6.3 Availability and Accuracy of Statutory Records Contractors will provide complete, accurate, and timely statutory records—including UIF declarations, MIBFA/provident fund submissions, tax documentation, and proof of payroll payments—to enable validation and compliance assessments.
6.4 Standardisation of Processes and Adherence to Deadlines submission, attendance reconciliation, exception reporting, and issue resolution, and will meet all stipulated submission timelines without exception.
6.5 Data Availability and Quality risks—such as wage irregularities, potential liquidity concerns, inaccurate submissions, or non-compliant practices—and will implement required site instructions or corrective actions in a timely manner.
requirements set out in the Project Statement of Work and the Wage Bureau Business ongoing maintenance of specific critical success factors, all of which collectively enable the primary project objective of uninterrupted operations and validated wage-related information across participating sites.
7.1 No Work Stoppages Attributable to Wage Verification Processes delays arising from failures in the verification, processing, or reporting of wage-related data. This requirement is jointly supported by all parties.
7.2 Accurate Alignment of Pay-Related Amounts The Wage Bureau’s validated wage calculations must align with the corresponding values recorded in contractor systems. Contractors are responsible for ensuring accuracy and consistency of their submissions.
7.3 Accurate Alignment of Claim-Related Amounts The wage and time-based elements within contractor claims must correspond to the verified values produced through the Wage Bureau environment. The Commercial claims.
7.4 Accurate and Complete Supplier Information
7.5 Consistent Use of Wage Bureau Information Across All Parties reports, dashboards, and exception insights produced by the Wage Bureau systems as the authoritative source of wage-related information. Uniform adoption is essential to maintain a single version of the truth.
7.6 Maintenance of a Single Source of Truth and all other payroll elements forming the basis for payment and claims verification. This dataset will be derived from the Wage Bureau’s consolidated environment.
7.7 Conformance to an Acceptable Systems Development Life Cycle (SDLC) changes, ensuring that system enhancements, fixes, and upgrades are managed in accordance with formal governance and quality-assurance standards.
following constraints, which may influence project timelines, resource utilisation, and the overall governance environment:
8.1 Budgetary Constraints budgeting and governance cycles. Limitations in budget allocation, timing of approvals, or delays in Execution Release Authority (ERA) processes may affect the scheduling of activities, system continuity, and resource deployment.
8.2 Data-Security and Legislative Requirements All systems, processes, and data flows must comply with applicable data-protection legislation, including the Protection of Personal Information Act (POPIA). The implementation of appropriate security controls, encryption standards, access restrictions, and governance mechanisms may impose constraints on the design, configuration, and operation of the Wage Bureau environment.
8.3 Resource Availability The project relies on the availability of appropriately skilled resources—including technical specialists, business analysts, project personnel, and site-based attendance-assurance staff—from both Eskom and contractors. Constraints on resource capacity or availability may impact project timelines, validation cycles, and the ability to support multi-site deployment.
within which the Wage Bureau must operate, ensuring that wage verification, contractor-compliance checks, statutory assurance activities, and audit-readiness processes comply with applicable South African law and Eskom governance requirements.
Department of Employment and Labour – Acts Repository https://www.labour.gov.za/DocumentCenter/Acts (Official source for labour-related statutes). Southern African Legal Information Institute (SAFLII) – Consolidated Acts https://www.saflii.org/za/legis/consol_act/ (Provides consolidated and updated versions of South African legislation).
of the Wage Bureau service. It reflects key implementation considerations and identifies areas where the Wage Bureau supports project execution, contractor assurance, governance, and reporting across participating Group Capital projects.
simplified processes, including detailed procedures where required. calculate changes to employee wages (e.g., standardised wage-rate structures).
leave records from all contractors, subcontractors, and service providers into the time-and-attendance and payroll-verification environments.
Import of employee wage-related information from Yes Yes — including contractors, subcontractors, and service providers wage-rate data into the central data warehouse for verification against calculated wage elements
Production of dashboards reflecting wage-accuracy Yes Normal time and results, enabling effective contractor and overtime are service-provider management. prioritised
Ability to generate audit-type reports to identify Yes Yes irregularities such as ghost employees through standardised reporting.
wage information, and records of employee queries within the data warehouse.
Optional use of the time-and-attendance and payroll Yes Yes applications by contractors for production purposes (mandatory for future new-build programmes; optional for existing sites such as Medupi and Kusile).
Use of electronic time-and-attendance systems by Yes When applicable contractors to verify manual attendance records.
Standardisation of a single payslip format through Yes When applicable contractor-operated applications used on site.
or in Wage Bureau-approved user-populated formats.
contents of this Project Scope Statement and confirm that it accurately reflects the agreed-upon scope, objectives, responsibilities, and requirements of the Wage Bureau
and governance of the Wage Bureau service across Group Capital projects. These responsibilities ensure that the assurance, compliance, and verification functions of the Wage Bureau are executed consistently and in accordance with Eskom’s management, commercial, and statutory frameworks.
12.1 Project Manager (Wage Bureau Project Manager) operational performance of the Wage Bureau service. Key responsibilities include:
12.2 Project Stability (Group Capital) Bureau with Group Capital’s governance mandates. Responsibilities include:
12.3 Contract Manager / Contracts Management
12.6 Contractors (All Principal Contractors and Subcontractors)
12.7 Wage Bureau Technical Teams (T&A, Payroll Verification, and Platform Support)
12.8 Data Analytics and Reporting Teams
12.9 Project Controls and Commercial Governance
12.10 Internal Audit and Assurance Bodies Internal Audit and project-level assurance structures:
understanding across all project participants.
13.1 PA/SSA (Project Agreement / Site Services Agreement) job classifications, overtime rules, and other conditions applicable to contractor employees. Used by the Wage Bureau to verify compliance with contractual and statutory wage requirements.
13.2 Payroll Verification Engine wage-related information, generating comparative payslips, applying wage rules, detecting anomalies, and confirming that contractor payroll submissions meet statutory and contractual requirements. (Derived from the Payroll Verification and Compliance Engine capability group.)
13.3 T&A (Time and Attendance) Biometric time-capture information recorded through on-site devices and consolidated into local and central systems. Forms the independent source of truth for hours worked, overtime, and attendance-based wage elements, and is critical to invoice verification.
13.4 Warehouse (Data Warehouse) statutory data from multiple contractors and systems are consolidated. Used for analytics, reporting, compliance verification, historical tracking, forensic interrogation, and audit assurance.
13.5 Transformation Metrics Workforce-related indicators such as demographics, local participation, skills categories, and employment equity dimensions. Generated through consolidated shareholder requirements.
13.6 Exception Report A system-generated report identifying anomalies, inconsistencies, or deviations in wage-related submissions (for example: missing hours, inconsistent job grades, abnormal overtime patterns, or statutory non-compliance). Used to enforce corrective actions
: Name : Sunette van der Westhuizen : Signature : ............................... : Date : ...............................13 Apr 2026 Stakeholder 1: : Name : Dick Huyser : Signature : ............................... 10.04.2026 : Date : ............................... Stakeholder 2: : Name : [Name Surname] : Signature : ............................... : Date : ...............................
Supplier Quality Management: Specification Unique Identifier: 240-105658000
The intention of this specification is to specify and describe the minimum quality requirements for all
existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,
implementation, and maintenance of a quality management system (QMS) that conforms to the
a quality management system (QMS) based on ISO 9001, which should form the basis for conformity
to Eskom quality requirements and continually adhere to them throughout the duration of a contract
[1] ISO 9001 Quality Management Systems – Requirements
[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.
[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary
[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy
[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects
[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained
[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )
[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions
[11] 240-12248652 Supplier Quality Management: List of Tender Returnables
2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality
required by the contract. It is a framework for the contractor’s process for delivering quality.
2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/
2.3.4 Intervention Points: those control points indicated by the various controlling bodies
inspection, hold points, surveillances, witnesses, reviews and verifications.
performing quality assurance/ quality control, monitoring, inspection and/ or expediting
Title: Supplier Quality Management: Document Identifier: 240-105658000
Functional Area: Quality Management
Quality Quality Manager Quality Risk and
Reg No 2002/015527/30.
Supplier Quality Management: Specification Unique Identifier: 240-105658000
Revision: 3
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3.8.3.20 The supplier’s preservation management programme shall incorporate special precautions
to address preservation and control of valves, electrical motors and components,
mechanical and rotating equipment, piping and fittings, instrumentation, flange faces,
gaskets, coatings, insulation, and other materials. Special precautions include, but are not
limited to, supplier-specified maintenance procedures related to engines, electric motors,
pumps, compressors, etc., such as periodic shaft rotation, engine turnover, lubrication, etc.
3.8.3.21 The supplier shall ensure that clear and unambiguous requirements for preservation of the
system, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented in purchase orders, work authorisations, and other
communications between the supplier and sub-suppliers.
3.8.3.22 Where sub-supplier expertise is utilised in determination of the preservation protocol,
supplier procurement processes shall ensure clear and unambiguous documentation of sub-
supplier input into preservation management programme requirements.
3.8.3.23 Supplier procurement shall ensure that preservation requirements for scope of work
systems, system components, equipment, materials, and other procured goods are clearly
and unambiguously documented and that preservation requirements are efficiently and
effectively communicated to project logistics, construction management, quality, security,
and other project functional areas, as required, for efficient and effective implementation of
preservation requirements.
3.8.3.24 The supplier shall ensure comprehensive, clear, and unambiguous designation of sub-
supplier responsibility for execution of all preservation management programme elements,
including, but not limited to, all systems, processes, procedures, methods, ready access to
records, and provision of equipment, tools, or services essential to efficient and effective
execution of the preservation management programme.
3.8.3.25 The supplier shall ensure that preservation management programme responsibilities are
clearly and unambiguously defined within the project team and efficiently and effectively
implemented at all project scope of work locations. Inclusion of supplier and sub-supplier
scope of work in the development and implementation of a preservation management
programme shall be considered essential to efficient and effective preservation
management programme execution.
3.8.3.26 The supplier shall ensure clear and unambiguous designation of project team responsibility
for oversight and management of preservation management programme elements during
every stage of project development.
3.8.3.27 The supplier shall ensure that Eskom has free and unrestricted access to all preservation
records for inspection and audit.
. Introduction ............................................................................................................................... 3
2. Supporting Clauses .................................................................................................................. 3
2.1 Scope ............................................................................................................................... 3
2.1.1 Purpose ................................................................................................................. 3
2.1.2 Applicability ........................................................................................................... 3
2.1.3 Effective date ......................................................................................................... 3
2.2 Normative/Informative References ................................................................................... 3
2.2.1 Normative .............................................................................................................. 3
2.2.2 Informative............................................................................................................. 3
2.3 Definitions ........................................................................................................................ 4
2.4 Abbreviations ................................................................................................................... 5
2.5 Roles and Responsibilities ............................................................................................... 6
2.6 Process for Monitoring ...................................................................................................... 6
2.7 Related/Supporting Documents ........................................................................................ 6
3. Pre-Contract Award: Quality Requirements .............................................................................. 7
3.1 Supplier and Sub-Supplier Quality Management System Requirements .......................... 7
3.2 Quality Plan ...................................................................................................................... 8
3.3 Contract Quality Plan........................................................................................................ 8
3.4 Quality Control Plan ....................................................................................................... 10
3.5 Pre-Contract Award: Quality Requirement ...................................................................... 13
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment ........................... 16
3.7 Post-Contract Award ...................................................................................................... 17
3.7.1 Contract Execution .............................................................................................. 17
3.7.2 Supplier Quality Performance Monitoring Phase ................................................. 18
3.7.3 Supplier Quality Audit .......................................................................................... 18
3.8 Standard Conditions ....................................................................................................... 19
3.8.1 Rights of Access .................................................................................................. 19
3.8.2 Eskom Rights to Information ................................................................................ 20
3.8.3 Preservation ........................................................................................................ 21
3.8.4 Quality Audits Related Conditions ....................................................................... 25
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by
Eskom ................................................................................................................. 25
3.8.6 Special Processes ............................................................................................... 26
4. Acceptance ............................................................................................................................. 27
5. Revisions ................................................................................................................................ 27
6. Development Team ................................................................................................................ 27
7. Acknowledgements ................................................................................................................ 28
existing and potential Eskom suppliers and define the quality criteria for the selection, evaluation,
vendor registration, management, monitoring, assessment and auditing of suppliers. Eskom’s
position is to partner with suppliers who fully demonstrate commitment to the development,
implementation, and maintenance of a quality management system (QMS) that conforms to the
requirements of ISO 9001 standard. The priority is to encourage suppliers to continually improve
their QMS and enhance service delivery by implementing and conforming to the standard.
develop,
implement,
maintain, and
continually improve
a quality management system (QMS) based on ISO 9001, which should form the basis for conformity
to Eskom quality requirements and continually adhere to them throughout the duration of a contract
2.1.2 Applicability
following paragraphs.
2.2.1 Normative
[1] ISO 9001 Quality Management Systems – Requirements
[2] ISO 10005 Quality Management Systems – Guidelines for Quality Plans.
2.2.2 Informative
[3] ISO 9000 Quality Management Systems – Fundamentals and Vocabulary
[4] 32-727: Safety, Health, Environment, and Quality (SHEQ) Policy
[5] ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects
[13] SANS 10845-1 Construction Procurement Part1: Processes, Methods and Procedures
2.3 Definitions
The vocabulary of ISO 9000 and the following definitions apply in the application of this specification.
2.3.1 Component: a constituent part of the product or sub-assembly of the product. The product
may comprise multiple individual components
2.3.2 Contract Quality Plan: a document of the supplier’s process for delivering the level of quality
required by the contract. It is a framework for the contractor’s process for delivering quality.
2.3.3 Hold Point: a predetermined stage in the quality control plan (QCP) beyond which work/
manufacturing shall not proceed without the attendance of, and written authorisation of, an
2.3.4 Intervention Points: those control points indicated by the various controlling bodies
concerned with the implementation of a specific QCP/ ITP. These can be in the form of
inspection, hold points, surveillances, witnesses, reviews and verifications.
2.3.5 Inspection Agency: an organisation or person appointed by Eskom for the purpose of
performing quality assurance/ quality control, monitoring, inspection and/ or expediting
services.
2.3.6 Level 1 Plant Items: equipment, whose failure has an effect on personnel safety and/ or
health, causes an environmental incident, cause a huge production loss or major equipment
damage. Equipment that are safety/ redundancy/ protective device or covered by statutory
regulations requirements.
2.3.7 Level 2 Plant Items: equipment, whose failure impacts plant availability and/or reliability,
causes significant costs or secondary damage.
2.3.8 Level 3 Plant Items: equipment that does not impact on personnel safety and/ or health,
environmental, cost, availability and/ or reliability of plant.
2.3.9 Nonconformity: a deficiency in material, composition, characteristic, or performance that
renders the quality of an item, component, or product unacceptable or indeterminate. The
term also covers a deficiency in, or deviation from/non-adherence to, the quality management
system requirements, prescribed production processes, and/or related documentation such
as procedures and instructions.
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2.3.10 Quality Plan: specification of the actions, responsibilities and associated resources to be
applied to a specific object.
2.3.11 Quality Control Plan: a document specifying the activities to be inspected throughout the
execution of the project, inclusive of test methods, procedures, and acceptance criteria (This
term is equivalent to QIP and ITP).
2.3.12 Requirement: the need or expectation that is stated, generally implied, or obligatory.
course and scope of his/her employment or any agent or manager acting for, or on behalf of,
or in the interests of, the person registered as supplier on the Eskom supplier database.
2.3.17 Sub-supplier: an organisation that provides a product/service to the supplier and/or that
enters into a subcontract and assumes some of the obligations of the supplier or prime
contractor.
2.3.18 Witness Point: a predetermined stage in the quality control plan where and inspection
activity will take place. Work may proceed, provided Eskom or its inspection agency has been
formally notified and confirmed that inspection is waived.
2.4 Abbreviations
potential Eskom suppliers using Form A (Tender and Contract Quality Requirements for Supplier
Quality Management: Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001
Standard).
[1] 240-68099512 Tender and Contract Quality Requirements for Supplier Quality Management
Specification 240-105658000/ QM 58 and Quality Requirements for ISO 9001 Standard (Form
A)
[2] 240-109253698 Template for a Typical Contract Quality Plan
[3] 240-109253302 Quality Control Plan/Inspection and Test Plan
[4] 240-126469599 Method Statement Template.
as per this specification and ISO 9001 Standard or any additional quality requirements specific to
the scope of work.
3.1 Supplier and Sub-Supplier Quality Management System Requirements
3.1.1 The supplier and sub-supplier shall develop, implement, maintain and improve a formal QMS
that conforms to the latest ISO 9001 standard or any applicable standard of QMS (latest
applicable revision) and in accordance with the requirements of this specification.
3.1.2 Such a formal system shall consist of the appropriate documented information required by
ISO 9001 and may include a quality manual, quality plans, work procedures, work
instructions, method statements, work flow documentation, etc., as the case may be. This
requirement constitutes the most basic QMS requirements.
3.1.3 Unless specifically excluded from the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), such a QMS shall carry a valid ISO 9001
certificate from an accredited certification body, as indicated in the applicable Eskom
invitation (this requirement applies equally to both the supplier and any/ all manufacturing
third-party organisations mentioned above).
3.1.4 Unless specifically excluded in the quality list of tender returnable, as per the categories of
quality requirements (Category 1, 2, 3, or 4), the supplier shall have a fully developed,
documented, implemented, reviewed and maintained QMS that complies with the
requirements of ISO 9001 standard or any applicable standard of QMS. In the event that the
main supplier invariably requires the assistance of a sub-supplier in order to realise its own
supply obligations. The aforementioned requirement applies equally in all cases where any
such sub-supplier’s scope of responsibility includes the provision of any of the following
activities, namely, design and development, manufacturing, maintenance, testing, storage,
delivery, installation, commissioning, and project management, or in the cases the supplier
name changes, mergers, acquisitions and/ or cessions. Eskom Quality department must
ensure that the changed entity can still fulfil the requirements as set out in the contract
documentation.
3.1.5 Eskom reserves the right to request and perform necessary assessments at sub-supplier
facilities.
3.1.6 The main supplier shall be responsible for defining and managing the specific quality
assurance and control elements applicable to the respective sub-supplier’s scope of
work/supply and ensure that its sub-supplier(s) quality programmes support Eskom
requirements.
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3.1.7 The supplier shall inform Eskom of any proposed changes to the QMS or staff that will affect
the quality system prior to implementation of these changes.
3.1.8 The main supplier shall develop and implement a performance management programme for
their sub-supplier. The programme shall include, but not limited to:
Verification of the QMS
Audits and surveillances
Regular assessment of the CQPs and reviews of QCPs.
NC and Defect Management
Inspection and test plans
Risk management
3.2 Quality Plan
3.2.1 Where specified in the Evaluation Criteria and/ or quality list of tender returnables , as per the
categories of quality requirements (Category 1, 2, 3, or 4); all individual products, services
and processes shall have a documented, implemented, reviewed and maintained contract
quality plan and/or quality control plan (inspection and test plan).
3.2.2 Where specified in the evaluation criteria and/ or quality list of tender returnables. All
production and/ or service provision shall be carried out in accordance with a documented
and agreed contract quality plan (CQP) and/ or quality control plan (QCP)/ inspection and test
plan (ITP).
3.2.3 The supplier shall plan for the required quality-related activities and interfaces within the
supplier’s quality system in order to demonstrate its ability towards both controlling and
meeting specified Eskom requirements.
Note 1: Contract Quality Plan should address the quality assurance elements related to the scope
of work and/ or technical specification.
Note 2: Quality Control Plan (QCP)/ Inspection and Test Plan (ITP) should address the quality
control elements related to the scope of work and/ or technical specification.
3.3 Contract Quality Plan
The main supplier shall require sub-suppliers to submit project quality plans (PQPs)/ contract quality
plans (CQPs) and associated documentation in accordance with the requirements of project QMS
processes applicable to the sub-supplier’s scope of work.
accordance with the ISO 10005 Quality Management System Guidelines for Quality Plans. In
addition to the elements specified in ISO 10005, the supplier’s and/ or sub-suppliers’ CQPs shall
include the following (as applicable):
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3.3.1 The management of records, including material tests, positive material identification (PMI)
testing, material certification, etc.
3.3.2 The provision for free and uninhibited access by the supplier and/or personnel at the time of
inspection.
3.3.3 The proposals for submission of final documentation, the final manufacturing data book, prior
to shipment.
3.3.4 The special processes related to welding: management of the welder’s qualification record
(WQR), welding procedure specifications (WPS), and procedures qualification records (PQR)
that will be used in the performance of work for supplier review and acceptance prior to
commencing manufacture. Welders shall be qualified to the specified Codes of Construction
for the applicable procedures. The requirements for qualification shall be specified by the
supplier, and welder records shall be maintained by sub-suppliers performing the work.
3.3.5 The special installation procedures and other required fabrication or manufacturing
procedures (that is, those required for post-weld heat treatment, tube rolling, coatings, etc.)
that will be used in the performance of work shall require supplier review and acceptance
prior to commencing manufacture. The personnel carrying out special processes (for
example, NDE, welding, coating, heat treatment, etc.) where the results cannot be fully
verified by subsequent inspection and test shall be suitably qualified and, where applicable,
registered with statutory bodies as legally required, that is, as radiographic workers to conduct
radiography. The requirements for the qualification shall be specified, and personnel records
shall be maintained in accordance with the Project Quality Personnel Qualification
fabrication meeting and prior to commencement of manufacturing, whichever is earlier.
3.3.12 The Eskom template for CQP provided shall be used as guideline, where the supplier does
not have a CQP template.
3.4 Quality Control Plan
sufficient to address all quality-control-related activities in a chronological order, from contract review
through materials verification, manufacturing, fabrication, assembly, final testing, commissioning,
hand-over documentation, and certification. In addition, the supplier shall ensure compliance with
the following requirements:
3.4.1 All stages of manufacturing, fabrication, assembly and installation shall be controlled by a
supplier’s QCP/ ITP that clearly and unambiguously identifies the quality verifications to be
performed and special attention to controls related to critical products and services.
3.4.2 QCP/ ITP shall be reviewed and accepted by Eskom, its inspection authority or agency, and
they shall allow for the insertion of Eskom specific requirements, including hold and witness
points prior to the commencement of work.
3.4.3 Subsequent changes to the Eskom accepted QCP/ ITP shall require Eskom, its inspection
authority or agency’s agreement prior to the commencement of work involving an activity
affected by such changes.
3.4.4 The ITPs should cover materials certification, fabrication works, in-process inspections, final
acceptance tests, packaging and pre- shipment/ transportation, shipping/ transportation
inspections where contracted, preservation, site acceptance tests, construction and erection
works, and pre-commissioning and commissioning tests.
3.4.5 All sub-supplier QCP/ ITP activity shall be performed using an Eskom-accepted supplier
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3.4.7 Where activities subject to inspection and test procedures are to be undertaken by a sub-
supplier, the QCP/ ITP shall make reference to this fact and shall include descriptive details
of the sub-supplier’s involvement. A separate QCP/ ITP shall be required for each sub-
supplier scope of work.
3.4.8 The supplier shall be ultimately accountable and responsible for the development and proper
implementation of all sub-supplier QCPs/ ITPs, including those reviewed or developed by
sub-suppliers.
3.4.9 Eskom reserves the right to select intervention points on QCPs/ ITPs for Eskom oversight of
selected functions and to perform surveillance or audits of the work.
3.4.10 Once signed, the ITPs and QCPs become addendums to the main contract. These ITPs can
be reviewed at Eskom’s discretion based on its assessment of the supplier’s performance or
other risks.
3.4.11 A QCP/ ITP shall contain the following information:
Eskom contract number and title
The supplier’s order number
Identification of the area of works/contract
Description of the work, with components, item number, and activity date
QCP/ITP unique number
A list of the sequence of operations, including inspection and tests
The identification of the specification, drawing number, or procedure for each operation,
with reference to the relevant criticality risk rating
The acceptance criteria, with reference to the technical specification, in-house, national, or
international standard, with the relevant clause number for each operation
The inspection and test activities that the supplier has nominated for its intervention points
Provision for the inclusion of intervention points nominated by Eskom and/or its authority/
agency
Provision for intervention point acceptance by date and signature for all parties having
intervention in the plan
Inspection and test records to be generated by the supplier for each operation and an
indication of records to be provided to Eskom (as applicable)
3.4.12 The main supplier shall require sub-suppliers to submit QCPs/ ITPs and associated
documentation applicable to the sub-supplier scope of work. Any changes made to the QCP
after submission must be resubmitted to Eskom for further review. The supplier shall ensure
that all sub-supplier QCPs/ ITPs are in compliance with the Eskom Quality Requirements
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Definition of acceptance criteria
Listing of certifying or verifying documents generated to provide evidence of compliance
with specified requirements; documents are to be provided using the proper Eskom
document numbering requirements
Identification of main supplier and sub-supplier (where applicable) third-party/approved
inspection authority (AIA) and Eskom inspection activities defined in terms of witness, hold,
document review, and verification monitoring points and provision for sign-off of each of the
above-mentioned parties for each intervention point
Qualification requirements for quality control inspectors, including any third-party/AIA
inspectors
Listing of all proposed test procedures
Acceptance criteria for each inspection or test in alignment with specified tolerances
A section for signed acceptance of the QC/ITP by the supplier, sub-supplier (where
applicable), and Eskom prior to commencement of work
Inspection or testing intervention points, including, but not limited to, factory acceptance test
and package acceptance test, witness, and hold points
3.4.13 A quality kick-off meeting will be held at the start of the contract and, if required, at the start
of each subsequent phase.
The supplier shall arrange coordination meetings with Eskom prior to placement of orders
for items or equipment to ensure that all technical and commercial requirements are clear
and understood. Fourteen days’ advance notice of meetings shall be given to Eskom.
Supplier inspection personnel, including inspection agency personnel, shall be competent
and qualified to perform inspection and testing assignments. Mobilisation of all such
personnel shall be in compliance with the Project Quality Personnel Qualification
3.4.14 Where QCP/ ITP is applicable, the supplier shall ensure that sub-suppliers are provided with
comprehensive, clearly written, and unambiguous inspection and testing protocols, including
processes, procedures, and methods that shall include, but not be limited to, the following:
Requirements for inspection checklists and inspection assignments, with lists of items to be
inspected
An inspection and testing report format, report content, schedule for report processing and
distribution, and report retention requirements
Inspection and test report results response tracking (log) and resolution of nonconformity in
inspection and test processes, procedures, or methods and nonconformity identified in
inspection and test results
Associated Failure Mode, Effects and Criticality Analysis (FMECA) reports relating to the
equipment and sub-systems (if applicable)
Hazard and Operability Study (HAZOP) report, as applicable
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3.4.15 The supplier shall establish processes and procedures for formal assessment of sub-supplier
inspection and testing programmes. These shall include review of sub-supplier inspection
reports and other quality control documentation. Additional formal assessment of
manufacturing, fabrication, and assembly facility operations shall be conducted by the
supplier to ensure continuing suitability, adequacy, and effectiveness of the sub-supplier’s
inspection and testing programmes. Assessment frequency shall be established in
consideration of the sub-supplier scope of work, criticality of scope of work deliverables, and
performance information. The assessment scope and schedule shall be developed in
consultation with Eskom.
3.4.16 Supplier processes and procedures for verification of supplier and sub-supplier purchased
product compliance with specifications shall obtain document return/review status prior to
implementation.
3.4.17 The objective is to finalise any outstanding procedural or other issues before proceeding to
deliver the works.
3.4.18 Eskom, in consultation with the supplier, develops an agenda for the meeting, and Eskom will
keep minutes of these meetings.
3.4.19 Mandatory pre-inspection meetings will be convened by Eskom or its inspection agency or
AIA to be attended by the supplier’s and sub-supplier’s representatives, including their quality
representatives who will be involved in the works, and records are to be kept.
3.4.20 Eskom reserves the right to appoint resident quality inspectors who can be based at the
supplier’s or sub-supplier’s premises and on site where the work is being performed. The
supplier is expected to provide workspace at no cost to Eskom for the inspector, as required.
3.4.21 Eskom may appoint any organisation it prefers to perform quality assurance and quality
control activities, either in the capacity as an AIA or inspection agency, on the works
contracted to the supplier, and the supplier or its sub-suppliers may not object, prevent,
hinder, undermine, circumvent, question, discredit, or in any way make it impossible for such
organisation to carry out its work on behalf of Eskom.
3.4.22 The Eskom template for QCP/ ITP provided shall be used as guideline, where the supplier
does not have a QCP/ ITP template.
3.5 Pre-Contract Award: Quality Requirement
3.5.1 Main Supplier and Sub-supplier Categories
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The following are the minimum returnable documentation for Categories 1 to 4:
3.5.2 Category 1: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a valid copy of ISO 9001 or any applicable certificate of a QMS (the
latest applicable revision). The QMS should drive the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal and external
audit reports. The audit reports must include, if applicable, nonconformity identified, and the
resulting remedial actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit a draft, or an example of an inspection and test
plan (ITP) or quality control plan (QCP) on similar and/ or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
documents (240-12248652).
3.5.3 Category 2: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed, implemented and maintained QMS
that complies with ISO 9001 or any applicable standard of quality management system (the latest
applicable revision). The following documents (approved/ signed copies) shall be submitted:
Quality Management System manual or a documented information that have defines and
describes the QMS and its scope
Quality Policy, aligned with the supplier’s strategic direction (documented information)
Quality Objectives (documented information)
Control of documented information (both maintain and retain documented information )
Internal audit procedure (documented information)
Control of nonconforming outputs (documented information)
Nonconformity and Corrective action procedure (documented information)
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The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit the latest copy of the management system internal audit reports. The
audit reports must include, if applicable, nonconformity identified, and the resulting remedial
actions (correction and/ or corrective action reports).
The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example of inspection and test plan (ITP) or
quality control plan (QCP) on similar or previous work done.
The supplier shall submit documented information for Control of Externally Provided Processes,
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
The supplier shall submit documented information retained (records) of management review
meetings that include agenda, meeting minutes, attendance registers, reports, presentations,
etc.
Note: specific requirements per tender will be selected using the List of Tender Returnable
document (240-12248652).
3.5.4 Category 3: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit objective evidence of a developed QMS that complies with ISO 9001
(or the latest applicable revision). The following documented information (approved/ signed
copies) shall be submitted:
o Quality management system manual or a (documented information) that have
defines and describes the QMS and its scope
o Quality Policy, aligned with the supplier’s strategic direction (documented
information)
o Quality Objectives (documented information)
o Control of documented information (both maintain and retain documented
information )
o Internal audit procedure (documented information)
o Control of nonconforming outputs (documented information)
o Nonconformity and Corrective action procedure (documented information)
The QMS should drive all the supplier’s business management processes to ensure that all of
Eskom’s requirements are fully met on a consistent basis.
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The supplier shall submit a draft contract quality plan that is specific to the scope of work as
described in the tender documents. The plan must address the minimum requirements as per
Iso 10005.
Where applicable; the supplier shall submit an example inspection and test plan (ITP) or
quality control plan (QCP).
The supplier shall submit documented information for Control of Externally Provided Processes,
The supplier shall submit a copy of documented information for roles, responsibilities and
authorities in relation to the QMS. Examples of relevant documented information are;
organization charts, job descriptions, work instructions, duty statements, manuals, procedures.
NB: specific requirements per tender will be selected using the List of Tender Returnables
document (240-12248652).
3.5.5 Category 4: Quality Requirements
The supplier shall complete and sign Form A (Enquiry/Contract/Quality Requirements for
Supplier Quality Management Specification 240-105658000/ QM 58 and ISO 9001).
The supplier shall submit a quality method statement based on ISO 9001 and specific to the
scope of work.
The quality method statement should address all the supplier’s business management
processes to ensure that all of Eskom’s requirements are fully met on a consistent basis.
The supplier shall submit a signed/ approved quality policy (aligned with the supplier’s strategic
direction). (documented information)
The supplier shall submit a copy of quality objectives. (documented information)
The supplier shall submit documented information for Control of Externally Provided Processes,
evaluation.
Note: Form A (Enquiry/ Contract/ Quality Requirements for Supplier Quality Management:
Specification 240-105658000/ QM 58 and ISO 9001) will be used to select and indicate whether
capability and capacity assessment will be conducted.
3.7 Post-Contract Award
3.7.1 Contract Execution
The supplier shall submit the following documents within 30 days or as per stated timeline after the
contract date, prior to the commencement of work, for acceptance by Eskom:
The supplier shall complete a QCP before contract award. This shall be reviewed and
signed off by Eskom within 30 days or as per stated timeline after contract award.
The supplier shall complete a quality control plan and ITP(s) for review and acceptance by
Eskom prior to the commencement of any work, inclusive of subcontracted work, within 30
days or as per stated timeline after contract award.
The sub-supplier QCP/ ITP shall be submitted for review and comment by the supplier and
by Eskom within 30 days or as per stated timeline after the award of the tender. All supplier
and Eskom comments shall be resolved prior to commencing work.
The equipment lists and an indication of pressurised components and systems.
Note: These plans are to be compiled in line with Eskom’s requirements and will have to be
discussed with, and approved by, Eskom prior to any work commencing.
Correspondence shall be directed to the project manager, and periodic quality review
meetings shall be convened by Eskom with the supplier.
The mandatory quality review meetings are to be convened by the nominated project quality
manager or his/her representative for the contract.
Monthly quality performance and management reports are to be prepared by the supplier
during contract execution. The content of these reports shall be agreed by Eskom when
submitted to Eskom on a monthly basis.
execution of a contract using agreed key performance indicators. The monitored key performance
areas include the following:
CQP and QCP /ITP
Delivery
Design
Cost
Management system
Nonconformity monitoring
Audit and assessment evaluation scoring
Management system compliance and accreditation
Achievement of delivery targets as per contractual agreements
Process improvements
Correction and corrective action response and closure
3.7.3 Supplier Quality Audit
3.7.3.1 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.2 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers
3.7.3.3 Quality audits and related quality performance reviews are intended to provide an objective
evaluation of compliance with performance expectations defined in this specification, in the
supplier contract quality plan (CQP), and in any other project scope of work specification.
3.7.3.4 Quality audits and related quality performance reviews include, but are not limited to, any
quality or other project functional area audits, assessments, verification of compliance
reviews, surveillance, inspections, or other interim or final assessments of scope of work
deliverables provided by the supplier or sub-suppliers.
3.8.1.1 shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts;
3.8.1.2 reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as well
as any documentation, materials, or equipment associated with the work, at any time or
project work location; and
3.8.1.3 reserves the right to carry out assessments and audits on all new suppliers and sub-
suppliers.
3.8.1.4 shall support Eskom’s effort to monitor, verify, and/or witness any activities associated with
the work at any time;
3.8.1.5 shall cooperate with Eskom requests for documentation, records, and inspection and
witnessing. Eskom participation in audits, appraisals, assessment of plans, and verification
shall be conducted at no extra cost to Eskom;
3.8.1.6 shall ensure that a sub-supplier provides access to Eskom to all work procedures, records,
and supporting documentation through provision of access to view and photocopy, as
required, to support verification of scope of work requirements. Access shall include the
ability to photograph Eskom equipment, systems, system components, materials, etc.;
3.8.1.7 shall provide access to all quality-related information pertaining to activities performed by
itself or sub-suppliers, where Eskom might not have participated in the witnessing of their
quality assurance or control (this refers to inspections, audits, etc. performed by the supplier
on its own sub-suppliers);
3.8.1.8 shall allow Eskom to assess, audit, approve, or reject any sub-suppliers employed by
Eskom’s suppliers to assist with the product and/or service delivery to Eskom; and
3.8.1.9 shall ensure that the above requirements flow down to sub-suppliers.
supplier’s audit schedule.
3.8.2.4 To obtain access to any audit reports of audits performed by the supplier reflected in the
audit programme.
3.8.2.5 To conduct independent quality audits during all phases of the contract, and the supplier
shall provide all resources to support these activities.
3.8.2.6 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.2.7 To participate in, and/or lead, investigations related to incidents involving its products.
3.8.2.8 To require from suppliers to be responsible for the cost of re-inspections.
3.8.2.9 To withhold payment from suppliers as a result of outstanding nonconformities, irrespective
of the agreed payment schedule and in accordance with the conditions of contract.
3.8.2.10 Shall be granted electronic and hard-copy access to all quality plans, procedures,
documentation, and other quality records relating to the work, including, but not limited to,
data extracts.
3.8.2.11 Reserves the right to review, inspect, and audit any or all parts of the supplier’s QMS, as
well as any documentation, materials, or equipment associated with the work, at any time or
project work location.
3.8.2.12 Shall carry out assessments and audits on all new suppliers and sub-suppliers.
3.8.2.13 Reserves the right to appoint resident quality inspectors who can be based at the supplier’s
or sub-supplier’s premises and on site where the work is being performed.
3.8.2.14 Reserves the right to select intervention points within all developed supplier QCPs/ ITPs
for Eskom oversight of selected functions and to perform surveillance or audits of the work.
3.8.2.15 Shall be given access at all reasonable times before, during, and after manufacture and
before delivery, construction, erection, and commissioning to measure, test, and inspect the
products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.2.16 Reserves the right to suspend any pending deliveries by the issuing of a cease delivery
order at any time and for any portion of the work that is not being performed in accordance
with the specified/agreed requirements.
plans, processes, procedures and actions undertaken for the purpose of planning for and
maintenance of material deliverables quality. The supplier preservation programme scope includes,
but is not limited to, the following:
3.8.3.1 Engagement of personnel suitably qualified for oversight of, and (as required) direct
implementation of, preservation programme requirements.
3.8.3.2 Development and implementation of preservation programme training appropriate to work
need.
3.8.3.3 Eskom may make use of its appointed service provider tasked to provide a full suite of
services encompassing an online monitoring system and asset tracking during, but not
limited to the following stages: inspections, testing, shipping, transportation, storage, and
commissioning. The supplier is to enable full access during all of these stages in order to
allow the installation of the devices on Eskom-identified products and equipment, which
include the sub-supplier’s testing facilities, processing plant, and any other processes
deemed important towards effective and efficient quality control.
3.8.3.4 Eskom seeks cooperation between the supplier’s designers and those of Eskom’s service
provider in ensuring seamless installation of the device and other associated installations.
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support structure requirements, for example, stools, pads, or other devices,
substrates, or support required to ensure in-storage and in-transit stability of
systems, system components, equipment, and material, or other discrete units or
items;
provision for physical separation and/or barriers to prevent airborne or direct
transmittal of contaminants between work areas or between work areas and storage
areas, for example, prevention of carbon steel grinding or cutting debris impact on
stainless steel elements, airborne drift of blast aggregate into vessels or machinery,
etc.;
provision for, and final disposition of, temporary and longer-term storage or transit
required supports and related binding devices, for example, stools, stands, sea
fasteners, platforms, chocks, spacers, cabling, etc.;
provision of requirements for temporary work platforms or other support structures
required to ensure provision of preservation services, for example, provision of a
self-elevating work platform for periodic access to elevated fittings, gauges, man-
ways, etc.;
requirements for protection against, or insulation from, contact with other objects, for
example, padding or other protection for external tubing, fittings, or other impact-
sensitive structures or components;
clear physical delineation of temporary and longer-term storage areas supplemented
by hard and soft barriers, as required, to maintain a protective perimeter;
documented agreements with storage facility and transportation provider
management regarding security management, including, but not limited to, facility
access and egress control and control of access to project goods and materials
within facility boundaries or aboard vehicles or vessels; and
detailed procedures for inspection and testing to verify performance of preservation
procedures and to provide for timely notice and corrective action to maintain
preservation status.
3.8.3.18 The supplier’s preservation management programme scope shall encompass
management of preservation requirements, from initial transfer of ownership or management
responsibility to project scope of responsibility, through any period of temporary or longer-
term storage and through any period of transit, including transit for final delivery at point of
active use or installation.
3.8.3.19 The supplier’s preservation management programme shall clearly and unambiguously
address processes and procedures to ensure that storage and control of materials are
accomplished in accordance with manufacturer recommendations, specifications, and
project-specific requirements.
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3.8.4 Quality Audits Related Conditions
3.8.4.1 The supplier shall maintain an accurate quality audit and related quality performance review
schedule and shall incorporate the current schedule as an attachment to the supplier CQP.
3.8.4.2 The supplier’s quality audit and related quality performance review schedule development
process shall be designed to incorporate consideration of information generated by
previously conducted audits and reviews, by input from project risk management evaluations
(risk register), or from Eskom or sub-supplier subject matter expertise.
3.8.4.3 Eskom reserves the right to oversee supplier audit programmes by participating in selected
audits as an observer and by assessing the supplier during key work stages. Eskom will
coordinate with the supplier to develop an oversight schedule aligned with the supplier’s
audit schedule.
3.8.4.4 Eskom will have the right to obtain access to any audit reports of audits performed by the
supplier reflected in the audit programme.
3.8.4.5 Eskom reserves the right to conduct independent quality audits, scheduled and
unscheduled, during all phases of the contract. The supplier shall provide all resources to
support these activities.
3.8.4.6 Eskom shall be given access at all reasonable times before, during, and after manufacture
and before delivery, construction, erection, and commissioning to measure, test, and inspect
the products and workmanship, as necessary, at the supplier’s premises and at Eskom sites.
3.8.4.7 The supplier shall obtain access for Eskom to measure, test, witness tests, and inspect
products that are being manufactured by any sub-supplier. This includes surveillances.
3.8.4.8 The assessments and audits shall be carried out on all new suppliers and their sub-
suppliers.
3.8.4.9 Eskom shall have the right to participate in, or request that, a technical investigation be
launched and conducted at the supplier’s and sub-suppliers’ premises or other sites when
risk to Eskom products or service deliverables is identified.
3.8.4.10 Qualification requirements for supplier and sub-supplier personnel engaged in conducting
quality audits and related quality performance reviews shall be defined in the supplier CQP
and shall be in compliance with the Project Quality Personnel Qualification Specification.
3.8.5 Management of Nonconformities and Nonconforming Outputs Identified by Eskom
3.8.5.1 Nonconformity reports raised by Eskom and issued against the supplier shall be investigated
by the supplier as a matter of urgency in order to determine the root cause, corrective action
measures, as required, with implementation time frames.
3.8.5.2 A formal response shall be prepared in respect of the defined criteria and submitted to
Eskom for its review, evaluation, and acceptance, within a maximum of 14 calendar days
from the date of issue of the nonconformity and should be aligned with the site
requirements/procedure.
3.8.5.3 Eskom may, at its discretion, request a response sooner and, in any case, before the
supplier proceeding with any pending/further intervention or corrective action, as may be
required by Eskom.
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3.8.5.4 Should Eskom or its inspection authority/agency identify any nonconforming products during
the conduct of its audits/surveillances/inspections, the supplier shall be deemed to be in
breach of contract and shall be held liable for any repair, rework, and/or associated
replacement costs. The supplier may, in such instances, also be held liable for the full costs
associated with the conducting of follow-up audits/surveillances/inspections.
3.8.5.5 The nature, magnitude, and/or frequency of nonconformity and inspection defect/rejection
reports raised by Eskom or its appointed inspection authority/agency shall form the basis of
any action to rescind/withdraw the supplier’s qualification status.
3.8.5.6 Nonconforming outputs identified by Eskom shall be documented via a NC Report and
issued to the suppliers via the contract communication protocol. The suppliers shall
investigate the matter and respond in writing to Eskom of disposition within the stated
contractual conditions.
Note: The dates for the disposition should align to contractual conditions.
3.8.5.7 Eskom shall identify repeat deficiencies as systematic failures of the supplier’s QMS and
shall notify the supplier of the trends. Eskom can initiate an internal audit to highlight the
system failures. The supplier with raise a Corrective Action Report and undertake Root
scope of work for the provision of the following special process services:
3.8.6.1 The supplier shall ensure that all processes which require that procedures be pre-qualified
or work methods and operators tested and qualified are controlled and all steps followed
before the work can commence.
3.8.6.2 This typically covers such activities as welding, non-destructive testing, special fabrication
techniques, coating, painting, etc.
3.8.6.3 All special processes (procedures and processes) shall be submitted for review and
acceptance by Eskom, accredited or certified agency. No work shall commence until these
are accepted.
3.8.6.4 Where applicable, a relevant Management System for the special process shall be certified
or approved by an accredited body and proof of certification shall be submitted to Eskom for
review. An example for this will be the Welding Management System based on ISO 3834.
3.8.6.5 Where samples are required for acceptance, these shall be submitted to Eskom for review
and acceptance.
Kerseri Pather General Manager: Risk and Sustainability
Lenock Meyer Acting Senior Manager: Quality Management
Pamela Dondashe Middle Manager: Quality Assurance
Mandla Mkhwanazi Middle Manager: SHEQ Procurement and Supply Chain Management
Suzette Manthe Senior Advisor: Quality Performance and Planning
Lorna Ndlela Middle Manager: Eskom Document and Records Management
October 2021 3 SA Sambo Specification was due for revision and in addition, to
align the requirements with the latest Eskom business
processes and systems.
October 2018 2 SA Sambo Specification reviewed to be aligned with the
requirements of ISO 9001:2015
March 2016 1 SA Sambo Specification was due for revision and also to
repackage the requirements and tender returnable
documents into four categories.
December 2011 0 A Hunter New document
[7] 32-1033: Eskom’s Procurement and Supply Chain Management Policy
[8] 32-1034: Eskom’s Procurement and Supply Chain Management Procedure
[9] PPPFA: Preferential Procurement Policy Framework Act, 2000 (Act No. )
[10] CIDB 1004: Best Practice Guideline A4: Evaluating Quality in Tender Submissions
[11] 240-12248652 Supplier Quality Management: List of Tender Returnables
[12] IAEA Safety Standard GS-R-3.1 Application of the Management System for Facilities and
Clear and unambiguous description of the equipment and location(s) at which each activity
will take place, including facility location(s)
Identification of quality verification activity and stage
The details of reference documents, procedures, or method statements to be utilised in
performance of the activity, including specific reference to actual sections and pages of
procedures, standards, instructions, specifications, etc.
supplier. Further details are included in the Eskom specifications and works information.
3.8.3.5 Review and tracking of compliance with Eskom and supplier engineering specification of
preservation requirements.
3.8.3.6 Review and tracking of compliance with sub-supplier provided preservation requirements
and recommendations.
3.8.3.7 Evaluation of prospective temporary and longer-term material storage sites for consistency
with preservation programme expectations.
3.8.3.8 Preservation work plan development and plan execution performance evaluation of all
parties engaged for provision of material transportation, handling, or storage services.
3.8.3.9 Oversight of material quality preservation plan preparation and plan execution performance
at all work locations.
3.8.3.10 Development of a preservation programme records management process, in compliance
with Eskom information management requirements, which comprehensively addresses
generation, maintenance, and ready access by Eskom to all preservation programme
records.
3.8.3.11 The supplier shall deploy a clearly defined documented programme providing for
identification of all physical asset pre-operation preservation of quality requirements. In this
reference, the term “physical assets” should be understood to include bulk materials,
including consumable items, equipment systems, system components, and any other
procured or supplied materials or equipment transferred to project control, but not deployed
for operational purposes.
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3.7.3.5 Quality audits and related quality performance reviews shall be carried out by trained,
accredited, and experienced personnel in accordance with procedures documented in the
but may not be limited to these.
2.3.13 Primary Plant (Power Plant): primary plant include High Voltage equipment situated inside
the control room (breakers, bus-bars, CT’s, VT’s and transformers).
2.3.14 Secondary Plant (Control Plant): secondary plant includes all equipment used to control
and protect the HV equipment on the primary plant side. (Protection, metering, AC/DC and
tele-control).
2.3.15 Special Process: is any production or service process which generates products or services
which cannot be measured, monitored, or verified prior to delivery and use.
2.3.16 Supplier: is a current or potential supplier, vendor, contractor, consultant, or service provider.
Area of Applicability: Eskom Holdings SOC Ltd Functional Area: Quality Management
Revision: 3 Total Pages: 28 Next Review Date: October 2024
Date: 15/10/2021 Date: 15/10/2021 Date: 15/10/2021 Date: 17 October 2021 EDC TN Formatted 15.10.2021
Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
2.1.1 Purpose suppliers, and sub-suppliers and shall form part of all Eskom requests for information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products and services.
2.1.3 Effective date
2.2 Normative/Informative References
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30.
[6] ISO 9004 Quality Management – Quality of an Organisation – Guidance to Achieve Sustained
user to ensure it is in line with the authorized version on the system.
WQR Welder’s Qualification Record
2.5 Roles and Responsibilities returnable as listed in the List of Tender Returnable document (240-12248652). Other roles and responsibilities for this standard are defined within the text of this specification.
2.6 Process for Monitoring system audit schedule.
2.7 Related/Supporting Documents The documents superseded by this specification: all divisional and business unit supplier quality requirements standards and/or specifications.
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3. Pre-Contract Award: Quality Requirements an Eskom Quality representative/ professional who will identify the applicable supplier quality requirements to be met.
documents clearly and unambiguously require sub-supplier submission of a sub-supplier CQP for supplier and Eskom review.
3.3.6 The personnel required to perform special processes shall be certified competent through a certificate of competency in accordance with the company’s internal training management and competency control procedures or an external certification body (for example, NDT) through an accredited service provider as per Skills Education Training Authorities (SETA) requirements.
3.3.7 All personnel who perform activities that affect quality shall have their training needs identified and documented. The required training shall be implemented in accordance with the company’s training management and competency control procedures. All the training certificates shall meet the SETA requirements in terms of having the unit standard completed and the accreditation number of the service providers.
3.3.8 Instructions and requirements for equipment and materials storage, preservation, and maintenance, including identification of materials required for preservation and maintenance, are to be provided sufficiently prior to receipt (prior to shipment or earlier) to ensure that appropriate resources are available at the time of delivery.
3.3.9 Specific quality monitoring and verification activities are to be undertaken on the supplier’s sub-suppliers by Eskom or it agent.
3.3.10 The CQP information need to include, but not limited to: Spells out the aspects of the QMS to be applied within a specific Eskom project, and the methods to be utilised to ensure quality. Outline the resources, the communication channels, applicable documents and records to be generated. Management Authority and Responsibility from both supplier and client need to outline in the
List of documents and records that will be used and submitted during the execution of the project. Communications channels should include contact person and contact details Monitoring & measurement procedures for activities need to be indicated.
3.3.11 The main supplier and sub-supplier CQPs shall comply with the Eskom Quality Requirements
monitor, verify and document the quality of the scope of work for deliverables.
3.4.6 All applicable codes, standards, and relevant acceptance criteria documents are available at the work location, and Eskom representatives on site shall have on-going access to this information. Workplace documentation shall be available in English and in any workforce- appropriate language.
user to ensure it is in line with the authorized version on the system.
classified into four categories (category 1, 2, 3 and 4). Suppliers must prepare and submit quality documentation as per the tender selected category (indicated in Form A) using the list of tender returnables document. NOTE: Only one (1) category must be applicable per procurement process e.g. [Eskom requests for information (RFI)/ requests for quotation (RFQ)/ requests for proposal (RFP), including contracts for the procurement of products and services].
user to ensure it is in line with the authorized version on the system.
user to ensure it is in line with the authorized version on the system.
The supplier shall submit a copy of the documented information for roles, responsibilities and authorities, specific to the project/ scope of work/ technical requirements. Examples of relevant documented information are; organization charts, job descriptions, work instructions, duty statements, manuals, procedures. Note: specific requirements per tender will be selected using the List of Tender Returnables document (240-12248652).
3.6 Main Supplier and Sub-supplier Capability and Capacity Assessment suppliers participating in Eskom Holdings procurement process to: provide products and services with high risk to operational sustainability work on critical plant and equipment supply of critical plant items or components provide special processes
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
equipment, supplying commodities and providing specialised services shall be subjected to the capability and capacity assessment. Generation Level 1 & 2 plant Transmission and Distribution Power Plant & Control Plant Mega Projects
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3.7.2 Supplier Quality Performance Monitoring Phase quality-related aspects.
user to ensure it is in line with the authorized version on the system.
3.7.3.6 The supplier shall submit, for Eskom review, documented processes for conducting project scope of work quality audits and related quality performance reviews. Supplier quality audits and related quality performance review processes shall be designed to address evaluation of progress towards completion of project functional area deliverables as well as final deliverable quality.
3.7.3.7 The supplier shall provide a schedule of anticipated quality audits covering all functional areas and related quality performance reviews at the time of first post-contract award CQP submission.
3.8 Standard Conditions
3.8.1 Rights of Access
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3.8.2 Eskom Rights to Information 3.8.2.1 To expect that the works will be conducted in accordance with the contract between the parties. 3.8.2.2 To have access to the supplier’s information as determined by applicable legislation. 3.8.2.3 Eskom reserves the right to oversee the supplier’s audit programmes by participating in selected audits as an observer and by assessing the supplier during key work stages.
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3.8.3 Preservation
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3.8.3.12 Where the project responsibility for equipment and materials management has been formally delegated, the supplier’s preservation programme shall ensure clear and unambiguous communication of pre-operation preservation of goods quality requirements to sub-suppliers.
3.8.3.13 The supplier’s preservation programme shall clearly and unambiguously document processes and procedures for efficient and effective monitoring of compliance with programme requirements.
3.8.3.14 Compliance monitoring shall commence with ensuring comprehensive consideration of preservation requirements in the engineering instruction and subsequent inclusion of said instruction in procurement documentation and shall be applicable until such time as equipment or materials have been incorporated in an operating or operational system or structure.
3.8.3.15 Compliance evaluation frequency shall anticipate transfer of tactical-level responsibility for management of preservation responsibilities between project functional areas, for example, procurement to logistics, logistics to fabrication, fabrication to logistics, logistics to construction, etc., and shall, in similar fashion, anticipate transfer of support for tactical-level responsibility between various subcontracted service providers.
3.8.3.16 Supplier engineering shall ensure that preservation requirements for scope of work systems, system components, equipment, materials, and other procured goods are clearly and unambiguously documented and that preservation requirements are efficiently and effectively communicated to project procurement, logistics, construction management, quality, security, and other project functional areas, as required, for efficient and effective implementation of preservation requirements. This shall take the form of a preservation programme applicable to all systems, system components, equipment, materials, customer- supplied materials, and other goods procured or managed under the scope of work.
3.8.3.17 The supplier’s preservation management programme shall clearly and unambiguously address temporary, long-term, and in-transit preservation requirements, including, but not limited to: requirements for protection against, or insulation from, atmospheric conditions, sunlight, temperature, soil, dust, humidity, salt spray, corrosive atmospheres, or other physical environment conditions; detailed procedures for application, use, monitoring, and maintenance of coatings, coverings, fasteners, lines, and other components for internal and external weather proofing; requirements for electrical grounding or isolation; requirements for internal or external environment creation, for example, inert gas charging, heating, cooling, etc., inclusive of gas storage, electric power supply, etc.; detailed procedures for initial set-up, charging, activation, and maintenance of internal atmosphere generation, regeneration, monitoring, and relieving systems, for example, inert gas management systems; requirements for protection against, or insulation from, vibration or long-period cyclical motion in transit, for example, wave-generated movement during sea transport; internal and external structural integrity protection, for example, internal and external bracing, padding, framing, chocking, etc.;
user to ensure it is in line with the authorized version on the system.
user to ensure it is in line with the authorized version on the system.
user to ensure it is in line with the authorized version on the system.
immediately. 3.8.5.8 Should the Supplier fail to respond and rectify nonconforming products within stipulated contractual conditions. The Project Manager should apply contractual remedies in accordance with Fidic/ NEC contract.
3.8.5.9 Repeated Nonconformities; if there are any identified repeat nonconformities from the same supplier within a period of 6 months or less. This must then be escalated to the management review committees of the BU/ OU/ Cluster/ or Divisions for adjudication. If not resolved, then the matter must be escalated to the supplier review committee for recommendation.
3.8.6 Special Processes
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page:
3.8.6.6 The supplier shall ensure that all operators are suitably qualified for these processes in accordance with the procedures, processes and/ or applicable standards/ codes. 3.8.6.7 The records of qualification of procedures, processes and operators shall be maintained by the supplier in accordance with the applicable procedure or code and these made available to Eskom at all times.
Andrew Else Bongi Tshabalala Feziwe Mogamisi Lesego Garegae Patrick Thwane Xolani Zuma
user to ensure it is in line with the authorized version on the system. Reg No 2002/015527/30. Supplier Quality Management: Specification Unique Identifier: 240-105658000 Revision: 3 Page: user to ensure it is in line with the authorized version on the system.
Eskom reserves the right to negotiate with selected tenderers per its procurement policies. Tenders must remain valid for acceptance within the specified validity period; extensions may be requested without allowing tender modifications. Confidentiality must be maintained for all procurement-related matters. Tender documents may incorporate standardised specifications by reference. Compulsory site visits or clarification meetings must be attended; failure results in disqualification. Eskom disclaims liability for losses, damages, or participation in the tender process. Contracts are prepared post-award, incorporating addenda, returnables, and negotiated changes.
Tenderers must ensure all submitted documents are complete, accurate, and accessible for evaluation. The Acknowledgement Form must be completed and submitted with the tender, clearly stating whether the bid is for the whole or part of the scope. All mandatory tender returnables must be submitted by the closing date and time; missing documents result in disqualification.
Tenderers must comply with the OHS Act and Eskom’s SHEQ requirements. Proof of SHEQ systems, policies, and capabilities must be submitted by the closing date and time for tender submission and/or contract award. All SHEQ costs and personnel must be included in the tender pricing. Non-compliance with SHEQ requirements may result in disqualification.
Prices must include all duties, taxes (including VAT), and levies applicable 14 days prior to the closing date. Rates and prices must be fixed for the contract duration unless otherwise stated. Submit prices in South African Rand, using the exchange rate and base date in the Tender Data. Alternative tenders are only permitted if a main tender is submitted and allowed by the Invitation to Tender. Corrections to pricing may be requested during evaluation; arithmetical errors are corrected per Eskom’s rules. The pricing schedule or bill of quantities must be fully completed; omissions or errors may lead to corrections or disqualification.
The Contractor must implement a Quality Management System (QMS) compliant with ISO 9001:2015, tailored to the Medupi/Matimba Power Station Projects. Key requirements include: developing a Project Quality Management Plan, Quality Assurance Plans, Quality Control Plans, and Inspection and Test Plans (ITPs). The QMS must cover all phases of work, including design, manufacture, installation, construction, commissioning, and defect notification. The Contractor must conduct risk-based criticality assessments for equipment, materials, and processes to determine inspection levels. Documentation must be classified (Class 1, 2, or 3) and controlled per Appendix 09. The Contractor must also establish a Records Office for hardcopy documents, with controlled storage and retrieval systems. Electronic records must be backed up and stored securely. Independent audits by an ISO 9001 Certification Body are required at key project phases. The FIDIC Engineer/Project Manager retains the right to audit all quality system documents and work sites at any time.
All mechanical and electrical equipment installed in hazardous locations (HAZLOC) must comply with HAZLOC standards. A HAZLOC-competent person (Master Installation Electrician) must sign all records, including inspection reports and final inspection reports. The Contractor must adhere to the Occupational Health and Safety Act (OHSA) and Construction Regulations. The Authorized Inspection Authority (AIA) must verify conformity of design, manufacture, construction, and testing of pressure vessels and associated systems. The AIA must conform to SANS 10227, and non-South African AIAs require Department of Labour (DOL) approval. The Contractor must submit a statutory register to the Project Manager/FIDIC Engineer on a monthly basis. All safety-related documentation must be maintained and readily available for review.
The Contractor must develop and implement a methodology that aligns with ISO 9001:2015 principles, including leadership, customer focus, process approach, evidence-based decision making, and continual improvement. The methodology must address risk management, quality planning, and operational controls. The Contractor must define organizational roles, responsibilities, and authorities, including the appointment of a Project Quality Manager. Competency assessments must be conducted for all personnel involved in quality-related activities, with Competency Files maintained for key roles. The Contractor must also establish procedures for document control, nonconformity management, corrective actions, and lessons learned.
All personnel assigned to the Quality Department or responsible for verifying quality must be competent, based on appropriate education, training, skills, and experience. The Contractor must maintain a Competency File for each such individual, including: a resume identifying qualifications and past experience, a job description, an interview questionnaire, and a competency assessment checklist. Competency Files must be supplemented with project orientation, induction, and training records. Key roles requiring Competency Files include Quality Assurance Manager, Quality Control Manager, Quality Engineers/Coordinators, Lead Engineers, Welding Engineers, Quality Auditors, Discipline Inspectors, Material Controllers, Discipline Supervisors, and Data Capturers.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
Maxwell Dr, Sunninghill, Sandton, 2157, South Africa
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
11
Last checked
03 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
Contact
017-799-2302[email protected]www.eskom.co.zaMaxwell Dr, Sunninghill, Sandton, 2157, South Africa
Key Personnel
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