Request for proposal for a ticketing solutions for the market theatre foundation

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Returnable Documents: (Please submit any agreements and company profile list of outlets, (Please submit on a company profile / Brochure indicating MTF can control, (Please submit on a company profile / Brochure on compatibility), (Please submit on a com, CSD REGISTRATION...............................................................PROCESS

Expressions of Interest will be evaluated on the basis of:

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

Functionality Score

Available outlets for ticket sales for duration of the tender 10

(Please submit any agreements and company profile list of outlets

available)

• 10 or more outlets – 10
• 5 -9 outlets – 5
• 3-4 outlet – 1

Ability of the MTF to control its own inventory 10

(Please submit on a company profile / Brochure indicating MTF can control

it’s own inventory)

• MTF can control it’s own Inventory – 10
• MTF can only control partial of it’s own Inventory – 5
• MTF can not control it’s own inventory – 0

CRM functionality 15

(Please submit on a company profile / Brochure on compatibility)

• Compatible with various internet browsers as well as the latest

operating systems – 15

• Partially compatible with various internet browsers as well as the

latest operating systems – 10

• Not compatible with various internet browsers as well as the latest

operating systems – 0

Access control system

(Please submit on a company profile / Brochure access control 15

availability)

• 15 or more people – 15
• 10 to 14 people – 10
• 5 to 9 people – 5
• 2 to 4 people – 3
• 1 person – 1

Availability of a mobile apps 5

(Please submit on a company profile / Brochure if your system has an

mobile app capability)

• Does have a mobile app available – 5
• Does not have a mobile app available – 0

Integration with Market Theatre’s preferred banking supplier 5

(Please submit on a company profile / Brochure if your system can

integrate with Theatre’s preferred banking supplier)

• Can fully integrate – 5
• Partially integrate – 3
• Cannot integrate – 0

Reporting functionality 15

(Please submit on a company profile / Brochure on the reporting features

that your system can give)

• Full comprehensive reports – 15

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

• Partial reports – 10
• No reports – 0

Value-added services (eg passive income ability, Loyalty Rewards etc.) 5

(Please submit on a company profile / Brochure what value added services

your system offer to the MTF)

• Provides value-added services – 5
• No value-added services – 0

Technical support (availability of technical staff to respond to MTF needs) 20

(Please submit on a company profile / Brochure what technical support

your company offer)

• 24 Hour support services (Including weekends and Public

holidays) - 15

• Less then 24 hour supports services – 10
• No support services – 0

Total 100

A bid that scores less than 75 points out of 100 allocated for functionality shall be

regarded as non-responsive.

4 evaluation process

The evaluation will be conducted in three stages:

1. Administrative compliance (mandatory documents).
2. Functionality (technical) evaluation – bidders must achieve a minimum 75 / 100 to

proceed to nex evaluation round.

3. Price & Preference points – 80/20 system in terms of the PPPFA & 2022 Regulations.

Please note that if the full and complete spec I not specified and quoted on

your proposal will be disqualified.

Terms & conditions

• MTF reserves the right not to appoint, to appoint in whole or in part, or to negotiate

scope.

• All intellectual property in the final reports will vest in the MTF.
• Heritage access, stage rehearsals and performance schedules must be respected;

audits to be coordinated with the Facilities Manager.

• The successful bidder will sign MTF’s standard Service-Level Agreement and

comply with the PFMA, OHS Act, POPIA and all other applicable legislation.

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

PAYMENT SCHEDULE (indicative)

Service Providers must provide a detailed breakdown of the costs and fees as outlined in the

Pricing Schedule below. The quotation must be firm and valid for a period of 90 days from

the closing date of the RFP. The total cost must reflect VAT inclusive amount.

Prices charged by the supplier for goods and services delivered, under the contract shall not

vary from the prices quoted by the supplier in his bid.

All assumptions made in preparing the proposal, including all cost factors such as travelling,

must be detailed.

It is a condition of this bid that all prices quoted by the Bidder are in Rand with no additional

liability flowing to the MTF from any variation in the exchange rate between the Rand and

any foreign currencies. Such risk must either be carried by the Bidder or covered by means

of a forward exchange contract arranged through their bankers. Any cost of such shall be

deemed to be included in the tender amount.

The payment policy of MTF is 30 days from the date of receipt of invoice.

The Contract Sum shall NOT be subject to any price adjustment by any increase or

decrease in the cost of labour from the date of submission of the bid to the completion of the

contract. The Bidder must make allowance in rates or elsewhere in the tender for any

escalation in costs which may occur.

Any proposal that does not include the information required in this paragraph will be

disqualified.

Compulsory Supporting documents that needs to be completed in full and be

sent back with your quote.

• SBD 4 : Declaration of Interest (See attached)
• SBD 6.1 – BBBEE claim form ( See Attached)
• Valid Tax clearance tax pin Certificate.
• Certified Copy of your valid BBBEE Certificate
• Proof of CSD registration starting with MAAA..............

The CSD reports must be recent reports (not older then 30 days as from

closing date) and must have a positive tax compliance status. Reports that

are indicating a non-compliance tax status will be disqualified.

Validity period for the quote is 90 days

If any of the above documents are not submitted, by the stipulated closing date the

proposal will be disqualified.

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

Note of Duration of required commodity

• Delivery duration must be communicated within 1 week of appointment or receiving

of Purchase Order.

• If the appointed supplier cannot deliver the goods within the stipulated time period

that MTF has specified, MTF will then begin the process of moving forward with the

next supplier.

• Please note that if no communication is received within the 1 week period your

proposal/quote will be disqualified and we will proceed to the next supplier.

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

ANNEXURE A - Declaration of Interest

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

Sbd 4

Bidder’s disclosure

1. Purpose of the form

Any person (natural or juristic) may make an offer or offers in terms of this invitation

to bid. In line with the principles of transparency, accountability, impartiality, and

ethics as enshrined in the Constitution of the Republic of South Africa and further

expressed in various pieces of legislation, it is required for the bidder to make this

declaration in respect of the details required hereunder.

Where a person/s are listed in the Register for Tender Defaulters and / or the List of

Restricted Suppliers, that person will automatically be disqualified from the bid

process.

2. Bidder’s declaration

2.1 Is the bidder, or any of its directors / trustees / shareholders / members / partners

or any person having a controlling interest1 in the enterprise,

employed by the state?

Yes/no

2.1.1 If so, furnish particulars of the names, individual identity numbers, and, if

applicable, state employee numbers of sole proprietor/ directors / trustees /

shareholders / members/ partners or any person having a controlling interest in the

enterprise, in table below.

Full name identity number name of state

Institution

2.2 Do you, or any person connected with the bidder, have a relationship

1 the power, by one person or a group of persons holding the majority of the equity

of an enterprise, alternatively, the person/s having the deciding vote or power to

influence or to direct the course and decisions of the enterprise.

with any person who is employed by the procuring institution? YES/NO

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

2.2.1 If so, furnish particulars:

................................................................................................

................................................................................................

2.3 Does the bidder or any of its directors / trustees / shareholders / members /

partners or any person having a controlling interest in the enterprise have any

interest in any other related enterprise whether or not they are bidding for this

contract?

Yes/no

2.3.1 If so, furnish particulars:

..............................................................................................................

.............................................................................................................

Provision of technical support 24/7, including special support for special

functions/events.

1.11 Volumes

• No of productions pa
• No of theatres
• No of other venues
• No of tickets sales pa
• Book sales
• Rental of props and costumes
• Etc etc

2. Contract Period

The services

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

The MTF has developed the following pricing schedule as a baseline to assist in the

evaluation of bids. Each bidder is required to complete and submit the Pricing Table even if

you submitted your own quote on your letterhead. Additional price components not included

in the Pricing Table should be clearly itemized below.

Description Volume Price Amount

per

unit

Commission on line 12 months R

Ticket stock 50 000 R

Setup costs 1 R

System maintenance costs 4 R

Banking costs 12 months R

Technical support 12 months R

New development on functionality of system 1 R

Training 1 R

Management Fee 12 months R

Sub-total 1 (Inclusive of Vat @ 15 %) R

2. Other (Hardware) (once ff cost)

Description Volume Price per Amount

unit

Computers (Desktops) 3 R

Computers (Laptop) 1 R

Printers 4 R

Scanners 7 R

Sub-Total 2 (Inclusive of Vat @ 15 %) R

TOTAL (Sub Total 1 + 2) (Inclusive of Vat R

@ 15 %)

3. Escalations

Kindly note that the contract is for a three (3) year period and whether there will be yearly

escalations. Please stipulate what the percentage will be. (Once of Cost to be excluded)

Year Percentage Total

Year 1 % R

Year 2 % R

Year 3 % R

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

Total for 3 years (Inclusive of VAT 15%) R

Pricing Schedule below. The quotation must be firm and valid for a period of 90 days from

the closing date of the RFP. The total cost must reflect VAT inclusive amount.

decrease in the cost of labour from the date of submission of the bid to the completion of the

contract. The Bidder must make allowance in rates or elsewhere in the tender for any

escalation in costs which may occur.

Theatre foundation:– mtf RFQ 486/2026-2027

Pricing Schedule

evaluation of bids. Each bidder is required to complete and submit the Pricing Table even if

you submitted your own quote on your letterhead. Additional price components not included

in the Pricing Table should be clearly itemized below.

1. Pricing Schedule

Valid Tax clearance tax pin Certificate

tax compliance status

CSD registration starting with MAAA

CSD reports must be recent reports (not older then 30 days as from

Csd registration

(Please submit any agreements and company profile list of outlets

(Please submit on a company profile / Brochure indicating MTF can control

(Please submit on a company profile / Brochure on compatibility)

(Please submit on a company profile / Brochure access control 15

(Please submit on a company profile / Brochure if your system has an

(Please submit on a company profile / Brochure if your system can

• SBD 4 : Declaration of Interest (See attached)
• SBD 6.1 – BBBEE claim form ( See Attached)
• Valid Tax clearance tax pin Certificate.
• Proof of CSD registration starting with MAAA..............

The CSD reports must be recent reports (not older then 30 days as from

closing date) and must have a positive tax compliance status. Reports that

• Please note that if no communication is received within the 1 week period your

Please note that if the full and complete spec I not specified and quoted on

Pricing Schedule below. The quotation must be firm and valid for a period of 90 days from

Points Allocation: 3 points

B-BBEE Details: om the date of receipt of invoice.

The Contract Sum shall NOT be subject to any price adjustment by any increase or

decrease in the cost of labour from the date of submission of the bid to the completion of the

contract. The Bidder must make allowance in rates or elsewhere in the tender for any

escalation in costs which may occur.

Any proposal that does not include the information required in this paragraph will be

disqualified.

Compulsory Supporting documents that needs to be completed in full and be

sent back with your quote.

• SBD 4 : Declaration of Interest (See attached)
• SBD 6.1 – BBBEE claim form ( See Attached)
• Valid Tax clearance tax pin Certificate.
• Certified Copy of your valid BBBEE Certificate
• Proof of CSD registration starting with MAAA..............

The CSD reports must be recent reports (not older then 30 days as from

closing date) and must have a positive tax compliance status. Reports that

are indicating a non-compliance tax status will be disqualified.

Validity period for the quote is 90 days

If any of the above documents are not submitted, by the stipulated closing date the

proposal will be disqualified.

Request for proposal for a ticketing solutions for the market

Theatre foundation:– mtf RFQ 486/2026-2027

Note of Duration of required commodity

• Delivery duration must be communicated within 1 week of appointment or receiving

of Purchase Order.

• If the appointed supplier cannot deliver the goods within the stipulated time period

that MTF has specified, MTF will then begin the process of moving forward with the

next supplier.

• Please note that if no communication is received within the 1 week period your

proposal/quote will be disqualified and we will proceed to the next supplier.

Request for proposal for a ticketing so

are able to provide a ticketing solution as set out below:

a) The ticketing solution must be functional, user-friendly, and offer 24/7 support. It must

also be able to support mobile ticketing, print-at-home tickets and various payment

options.

b) The MTF must be able to control the ticket inventory.

c) An established outlet footprint must be available for the duration of the contract period.

d) White label-ticketing solution that presents and profile the MTF brand ONLY.

e) The solution must be cloud based and compatible with various internet browsers as well

as the latest operating systems. In addition, the solution must use a minimum bandwidth

footprint.

f) Sales portals should include onsite (both telephonic and over the counter), wide area

sales including an outlet footprint and sales through the theatre’s own websites.

g) The ticketing solution must have full Customer Relationship Management (CRM) and

reporting functionality. A separate VIP membership must be included. The Market

Authority (NPA) for criminal investigation and or may be restricted from conducting

business with the public sector for a period not exceeding ten (10) years in terms of

the Prevention and Combating of Corrupt Activities Act No or any other

applicable legislation.

I CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 1, 2 and 3

1.5 Ticket Validation

• Tickets need to have the flexibility to be validated manually (e.g. traditional ticket stubs

and visual components) and automatically (e.g. via a barcode and smartcard readers).

• All automatic validation systems need to be constructed on proven technology: durable,

accurate and fast, ensuring reliability and minimal delay for theatre patrons.

• Mobile validation equipment, working off a wireless network solution, needs to be included

to assist key staff members to work directly off the system in order to personally assist

theatre patrons when required.

1.6 Website and Social Media Integration

• Patrons should have a single, complete experience which incorporates, but is not limited

to, searching and finding information on our shows, secure online booking, membership

options and corporate identity information.

• There must be integration with website design. This must be done in consultation with

the website design team as well as the MTF Marketing unit.

• The entire booking process must be seamlessly integrated within the website while

continuing to constantly promote the Market Theatre brand.

• Relevant social networking components need to be designed and integrated into the

websites to assist in advertising and the attraction of the online community.

• An online customer portal needs to be integrated into the website which will allow a

patron to login to their own unique online space where they can manage their affairs with

the theatre. This online area should include, but not be limited to, their ticketing

transactions, points total, cash total, history, specials, redeem loyalty offers and have the

ability to purchase tickets for future shows.

• An online graphic user interface to make changes to website content, including both

static and dynamic pages.

• Continuous maintenance must be carried out on the website to ensure it remains current

and up to date with all components.

1.7 Membership and Loyalty Club

• All customers will be encouraged to register as members. This information must be

integrated into the CRM.

• The ticketing solution must propose a loyalty programmer with a suite of benefits to be

offered to members who sign up.

The services will be provided for a three (3) year period. MTF resevers the right to cancel the

contract at any given time if it feels that a breach in service delivery as per the agreed

specification mentiond above has occurred.

• MTF reserves the right not to appoint, to appoint in whole or in part, or to negotiate

scope.

• All intellectual property in the final reports will vest in the MTF.
• Heritage access, stage rehearsals and performance schedules must be respected;

audits to be coordinated with the Facilities Manager.

• The successful bidder will sign MTF’s standard Service-Level Agreement and

comply with the PFMA, OHS Act, POPIA and all other applicable legislation.

liability flowing to the MTF from any variation in the exchange rate between the Rand and

any foreign currencies. Such risk must either be carried by the Bidder or covered by means

of a forward exchange contract arranged through their bankers. Any cost of such shall be

deemed to be included in the tender amount.

The payment policy of MTF is 30 days from the date of receipt of invoice.

4.3. Name of company/firm...................................................................

4.4. Company registration number: ........................................................

4.5. Type of company/ firm

 Partnership/Joint Venture / Consortium

 One-person business/sole propriety

 Close corporation

 Public Company

 Personal Liability Company

 (Pty) Limited

 Non-Profit Company

 State Owned Company

[Tick applicable box]

4.6. I, the undersigned, who is duly authorised to do so on behalf of the

company/firm, certify that the points claimed, based on the specific goals as

advised in the tender, qualifies the company/ firm for the preference(s) shown

and I acknowledge that:

i) The information furnished is true and correct;

ii) The preference points claimed are in accordance with the General

Conditions as indicated in paragraph 1 of this form;

iii) In the event of a contract being awarded as a result of points claimed as