Raf website redesign, redevelopment, support & maintenance tender (2-Year contract)

• Scope: Redesign and redevelop RAF website including support and maintenance for two years.
• Background: Part of RAF's digital transformation to modernize infrastructure, improve user experience, and migrate to AWS cloud.
• Objectives: Enhance operational efficiency, enable online claims lodging, provide stakeholder self-service portals.

• Closing date and time: 17 July 2026 at 11:00 AM.
• Briefing session: Non-compulsory briefing on 26 June 2026 at 11:00 AM at RAF Head Office, Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion.
• Enquiries deadline: Questions must be submitted by 03 July 2026.
• Q&A publication: Answers will be published on RAF website and eTender portal on 08 July 2026.

• Date and time: 26 June 2026 at 11:00 AM.
• Venue: RAF Head Office, Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion.
• Nature: Non-compulsory briefing session.

• Bid enquiries contact: Ntanganedzeni Mutheiwana.
• Email: [email protected].
• Note: No telephonic enquiries allowed; all queries must be in writing via email.
• Submission address: Road Accident Fund (RAF), Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion, 0046.

• Submission method: Hand-delivered or couriered proposals only. Faxed or emailed bids are not accepted.
• Submission address: Deposit in the tender box at Road Accident Fund (RAF), Eco Glades 2 Office Park, 420 Witch-hazel Avenue, Centurion, 0046.
• Deadline: 17 July 2026 at 11:00 AM.
• Required documents: Submit an original bid document/proposal and a copy enclosed in the same envelope.
• Returnable documents: Completed and signed SBD 1, SBD 3.1 (or 3.2/3.3), SBD 4, SBD 5, SBD 6.1, specification document, general conditions of contract.
• Additional requirements: Provide Tax TCS Pin or CSD number, CIDB registration (if applicable), joint venture agreement (if applicable).
• Validity period: Bid must be valid for 90 days from the closing date.
• Disqualification risks: Late submissions, incomplete SBD forms, failure to provide required compliance documents, or being listed on the Restricted Suppliers/Tender Defaulters register will lead to disqualification.

1. Bid documents are available on the website (www.raf.co.za) at no cost.

• Scope: Redesign and redevelop the RAF website including support and maintenance for two years.
• Key requirements:
• Hosting: Must be hosted on AWS cloud platform; cloud-native architecture preferred.
• Compatibility: Must work with Linux/Windows, relational databases (Oracle, SQL Server, open-source).
• Availability: Target 99% uptime, 24/7 availability.
• Security: Robust measures including MFA, role-based access, encryption, audit trails.
• Integration: Must integrate with existing RAF systems (e.g., Guidewire, Power BI, CRM).
• Functionality: Intelligent features required: AI chatbots, sentiment analysis, intelligent search, user behavior tracking.
• Front-end: HTML5, CSS3, JavaScript ES6+; responsive design for all devices.
• Use cases: Includes claims eligibility tool, legal document submission platform, claims management portal.
• Deliverables: Fully functional, scalable, secure website with support and maintenance.

• Approach: Website must be intelligent, user-centric, scalable, interactive with secure self-service features.
• Key components: AI chatbots, sentiment analysis, intelligent search, user behavior tracking, integration with RAF systems.
• Development standards: HTML5, CSS3, JavaScript ES6+, modular components, WCAG/W3C compliance.
• Use cases: Claims eligibility tool, legal document submission platform, claims management portal.

• Experience: Bidder must be eligible, registered service provider under South African law.
• Context: RAF serves South African public and foreigners; head office in Centurion with provincial customer experience centres.
• Integration experience: Must demonstrate capability to integrate with RAF systems like Guidewire, EDRMS, CRM.

• Business continuity: Bidder must have a business continuity management plan available for inspection.
• Documentation: Bid proposals must be clearly indexed with table of contents.
• Compliance: RAF will verify CSD registration and tax compliance before award; non-compliant bidders get 7 working days to rectify.

• Format: Use SBD 3.1 pricing schedule for firm prices only.
• Details: Include item quantities, descriptions, bid prices in ZAR with all taxes included.
• Delivery: Specify delivery period, basis, and include all delivery costs in bid price.

• Pricing format: Firm prices only in SBD 3.1 pricing schedule; no conditional or exchange rate-variable prices accepted.
• Taxes: Bid price must include all applicable taxes (VAT, PAYE, income tax, UIF, skills levies).
• Validity: Bid must be valid for 90 days from closing date.
• Payment terms: Not specified in document.
• Bonds/guarantees: Performance guarantee may be required for National Industrial Participation (NIP) if applicable.
• Financial capacity: Not explicitly stated.

• Mandatory registrations: Must be registered on Central Supplier Database (CSD).
• Tax compliance: Provide Tax TCS Pin from SARS; if joint venture, each party must submit separate TCS Pin or CSD number.
• B-BBEE: Preference points claimable for specific goals (see evaluation criteria).
• CIDB: Proof of CIDB registration required if applicable.
• Legal status: Must be eligible, registered service provider under South African law.
• Restrictions: Persons in service of the state, companies with state-employed directors, or listed on Restricted Suppliers/Tender Defaulters register are disqualified.
• Joint ventures: Submit joint venture agreement if applicable.
• International bidders: Some requirements may not apply; must complete SBDs noting non-applicability.
• NIP: National Industrial Participation Programme applies if imported content exceeds thresholds; successful bidder must report to dti.

• Preference points: Claimable for specific goals: historically disadvantaged South Africans (10/5 points), women-owned (8/4 points), persons with disabilities-owned (2/1 points).
• Ownership: Minimum 51% ownership required for each category.
• Documentation: Submit proof with bid to claim points.

• Contract duration: Two years for website support and maintenance.
• Terms: Subject to Preferential Procurement Policy Framework Act, 2000 and Regulations 2017, General Conditions of Contract (GCC).
• Successful bidder: Must sign written contract form (SBD7).
• National Industrial Participation (NIP): If imported content exceeds US$10 million, 30% NIP obligation applies; seven-year timeframe to discharge.
• Performance guarantee: May be required for NIP obligations.
• Reporting: Successful bidder must report contract details to dti if value exceeds R10 million.
• Penalties: Non-compliance may lead to contract cancellation, damages, or restriction from public sector business.

• General: Bidder must comply with legal requirements, submit all required SBD forms, provide tax compliance proof.
• Validity: Proposal valid for 90 days from closing date.
• Restrictions: No bids from persons in service of the state or listed on restricted registers.
• NIP: Applies if imported content thresholds met; reporting required for contracts over R10 million.

Bid Enquiries: Ntanganedzeni Mutheiwana E-mail address: [email protected]. Note: No telephonic enquiries will be entertained. Closing date and time for Bid questions and enquiries: 03 July 2026 Publication date for Questions & Answers: 08 July 2026