Request for proposal for the appointment of a talent acquisition response handling and recruitment services provider.

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{"name":"Mr Fhulufhedzani","email":"[email protected]","phone":"+27 11 269 3565","department":null,"address":"ative to this RFP should"}

12. Evaluation criteria and weightings 8

5. Technical evaluation criteria 17

12.2. Phase 2: Technical/ Functionality Evaluation

disqualified and will not be considered for further evaluation on the Other Functional

1 Functionality of the Career interface - applicant tracking system and 25

Note: Bidders who score 42 points out of 60 points (70%) or more in total for the

All bids that fail to achieve the minimum overall qualifying score of 70 on

demonstrations will not be considered for further evaluation on Price and

Specific Goals.

12.3. Phase 3: Preference Point System

All bids that achieve the minimum qualifying score for Functionality (acceptable bids) will be

evaluated further in terms of the preference point system, as follows

Criteria points

Specific Goals1 20

1Specific Goals for this tender and points that may be claimed are indicated per table below

Specific goals

(80/20 system)

Total points 20

2Black ownership: 100% black owned entities will score the full 10 points (if 80/20 system), and

between 51% - 99.99% black owned entities will score 4 points (if 80/20 system).

considered for allocation of points on Specific Goal

This contract will be awarded to the bidder scoring the highest points unless an objective

supplier performance and ensure effective delivery of service, quality and value-add to

scorecard on how their product / service offering is being measured to achieve the

Appointment of a talent acquisition

Response handling and recruitment services

methodology/ approach and Project Plan to be used to carry

out the scope of work outlined above; the methodology must

cover but not limited to the following:

• Implementation steps, timelines and approach.
• Transition plan into the IDC environment.
• Orientation and training: how the bidder will provide

training and awareness on new system and training of

following:

o User support and logging technical problems

(“How to guide”)

o Sample of user awareness / communication

and user guide for the Human Capital team.

• If certain system functionality is not available to indicate

if this is a future functionality and timeline; and

• Approach and timelines to onsite resourcing.
• Technical ad-hoc support: The bidder must indicate the

approach and timelines to be provided for ad-hoc

technical support and query resolution to the Human

contract and whose bid is functionally acceptable and financially advantageous to the IDC.

8.3. The IDC reserves the right to conduct site visits at bidder’s corporate offices and / or at

client sites if so required.

8.4. The IDC reserves the right to request all relevant information, agreements, and other

documents to verify information supplied in the bid response. The bidder hereby gives

consent to the IDC to conduct background checks, including FICA verification, on the

bidding entity and any of its directors / trustees / shareholders / members.

8.5. The IDC reserves the right, at its sole discretion, to appoint any number of vendors to be

part of this panel of service providers, if applicable (i.e., where a panel is considered).

8.6. The IDC reserves the right of final decision on the interpretation of its tender requirements

and responses thereto.

8.7. The IDC reserves the right to consider professional conduct and experiences it had with any

bidder which rendered similar services to the IDC in the past 5 years over and above the

references put forward by the bidder in its response.

12.1. Phase 1: Initial Screening Process: During this phase, bid responses will be reviewed for

purposes of assessing compliance with RFP requirements including the general bid

conditions and also the Specific Conditions of Bid, which requirements include the following:

• IDC will make use of the Central Supplier Database (CSD) to access key information

which is required to conduct supplier vetting including Company Registration status,

tax compliance status and any other relevant checks conducted on CSD.

• In the event that the bidding structure is a Prime Contractor with Sub-contractor/(s),

then IDC will evaluate the information provided in Annexure 2 (Acceptance of Bid

Conditions and Bidder’s Details) and if determined that the Prime Contractor holds a

lower percentage in terms of the value of the contract than any of its subcontractor/(s),

then the bid will be disqualified.

• Submission of ID copy for the Company Representative as referenced in 11.3.2 above.
• BEE Status Certification as referenced in 11.3.7.1 above.
• Completion of all Standard Bidding Documents and other requirements, as reflected in

this RFP, which covers the following:

➢ Section 2: Statement of compliance with the Functional Evaluation Criteria for this

RFP.

➢ Section 3: Cost Proposal and Price Declaration Form.

➢ Annexure 1: Bidders Experience & Project Team.

➢ Annexure 2: Acceptance of Bid Conditions.

➢ Annexure 3: Tax Compliance Requirements.

➢ Annexure 4: Bidder’s Disclosure.

➢ Annexure 5: Shareholders’ Information/ Group Structure.

➢ Annexure 6: BEE Commitment Plan.

➢ Annexure 7: Disclosure Statement.

➢ Annexure 8: Privacy & Protection of Personal Information Act

1 Functionality of the Career interface - applicant tracking system and 25

careers page in line with requirements outlined

2 Bidders experience in end-to-end response handling and recruitment 10

service provision

3 Bidders’ ability and experience in conducting verification checks 5

4 Qualifications, Skills, and Experience of the proposed team 5

5 Bidders proposed methodology to execute and project plan 15

4 Subtotal 60

5 Demonstration 40

Total 100

Note: Bidders who score 42 points out of 60 points (70%) or more in total for the

functional/technical requirements will be shortlisted for demonstration.

All bids that fail to achieve the minimum overall qualifying score of 70 on

functional/technical requirements including the presentation and

demonstrations will not be considered for further evaluation on Price and

• ATS (Applicant Tracking System): Cloud-based platform managing job postings,

applications, workflows, interviews, offers, and reporting.

• Careers Page: Public-facing job portal for internal and external applicants, integrated

with ATS.

• Response Handling: Intake, screening, shortlisting, and reporting on applicants per

vacancy.

• Verification Checks: Accredited third-party background screening (e.g., ID, credit,

criminal, qualifications, employment, references, social media, directorship, sanctions).

• On-Site Resources: Talent Acquisition Manager + two TA Specialists stationed at IDC,

collaborating with IDC’s TA Specialists.

Verification Checks (Appointees)

• Perform accredited verification checks as required by IDC and not limited to (ID,

credit, criminal, qualifications, employment, references, social media, directorships,

sanctions/fraud, citizenship/residency, memberships).

• Submit:

o A valid agreement with the selected accredited verification agency.

o Sample verification reports and turnaround SLAs.

engagement experience through automated,

personalised applicant communications (including realtime status updates and regret notifications) and

intelligent scheduling of interviews with stakeholders,

optimising efficiency, transparency, and candidate

experience across the recruitment lifecycle.

Provide Cloud-based, Software-as-a-Service (Saas)

solution that is accessible and operable on both

computers and mobile devices.

acceptance, including integration with payroll

onboarding through automated submission of final

appointment documentation.

6.2.2 BIDDER’S EXPERIENCE IN END-TO-END RESPONSE Partially

6.2.3 BIDDER’S ABILITY AND EXPERIENCE IN Partially

6.2.4 QUALIFICATIONS, SKILLS, AND EXPERIENCE OF Partially

The bidder’s proposed team must have relevant qualifications,

skills and experience in extensive Talent Acquisition processes

managed through an applicant tracking system and careers

page. The team should have at least 5 years’ experience in

recruitment response handling.

• The structure and composition of the proposed team,

clearly outlining the main disciplines/ specialties of this

project.

• CVs of the key personnel must clearly highlight

qualifications, areas of experience/ competence relevant

to the tasks and objectives of this project as outlined

above.

Please refer to Table (b) Annexure 1 of this document for the

format in which the structure of the team must be provided.

The appointed service provider(s) will be required to start immediately after the award and provide

the services for a period of three (3) years, subject to annual review of service provider’s

performance. The IDC reserves the right to extend the term of appointment for a longer period

but not beyond five (5) years. Implementation plan must include; discovery & config, data

migration/continuity user acceptance testing (UAT), training, go-live, and hyper-care.

response handling services for professional and/or specialist

roles that are applicable in large Corporates.

• The bidder must provide at least two (2) relevant

contactable references of similar work done in the past 3

(three) years.

Please refer to Table (a) of Annexure 1 of this document

for the format in which the required references information

must be provided.

• In addition, the bidder must provide a sample report of the

look and feel of the response handling and shortlisting for

a vacant role.

Section 3: cost proposal

Section 3: cost proposal

1. NOTE: All prices must be VAT inclusive (where applicable) and must be quoted in

South African Rand (ZAR).

2. Are the rates quoted firm for the full period of the contract? YES NO

Important: If not firm for the full period, provide details of the basis on which price adjustments

shall be applied e.g., CPI etc.

3. All additional costs associated the bidder’s offer must be clearly specified and included in

the Total Bid Price.

4. Is the proposed bid price linked to the exchange rate? Yes No

rates as set out in the National Treasury Instruction /2017:

Cost Containment Measures which took effect from 01 January 2014,

where relevant.

of the referenced National Treasury Instruction: Cost Containment

Measures. The “Guide on Hourly Fee Rates for Consultants” as issued

by the Department of Public Service and Administration (DPSA); or

Tax compliance requirements 34

Tax Compliance Requirements (duly completed and signed)

tax compliance status and any other relevant checks conducted on CSD

Tax Compliance Requirements

Central Supplier Database (CSD) to access key information

B-BBEE Details: (80/20 system)

Black ownership 2 10

30% Black women ownership 5

Any % of ownership by Black Designated Groups3 2

Reconstruction Development Programme Objective: Promotion of

SMMEs (Entities that are EME or QSE)

Total points 20

2Black ownership: 100% black owned entities will score the full 10 points (if 80/20 system), and

between 51% - 99.99% black owned entities will score 4 points (if 80/20 system).

3Black Designated Groups has the meaning assigned to it in the codes of good practice issued in

terms of section 9(1) of the Broad-Based Black Economic Act as amended.

Note: Only enterprises with direct Black shareholding that fall under the four categories below be

considered for allocation of points on Specific Goal:

• Exercisable voting rights in the hands of Black people
• Exercisable voting rights in the hands of Black women
• Exercisable voting rights in the hands of Black Designated Groups
• Employee Share Ownership Programmes (“ESOPs”) with direct shareholding and

exercisable voting rights in the hands of Black People, Black woman, and Black

Designated Groups

12.4. Phase 4: Objective Criteria

This contract will be awarded to the bidder scoring the highest points unless an objective

criterion justifies the award of the tender to a bidder other than the highest scoring bidder.

12.4.1. Objective Criteria are:

The bidder must pose less risk to the IDC. The risk will be assessed in terms of, but not

limited to, the following:

• Reputational Risk: This will be assessed in line with the bidder’s disclosure (Refer to

Annexure 7: Disclosure statement of this document) and the IDC Compliance and

Regulatory Affairs Department (CRAD) screening report.

• Concentration Risk: Over exposure to a single bidder.
• The bidder’s financial capability in relatio

9.1. By submitting a bid in response to the RFP, the bidder will be taken to offer to render all or

any of the services described in the bid response submitted by it to the IDC on the terms

and conditions and in accordance with the specifications stipulated in this RFP document.

9.2. The bidder shall prepare for a possible presentation should IDC require such and the bidder

will be required to make such presentation within five (5) days from the date the bidder is

notified of the presentation. Such presentation may include a practical demonstration of

products or services as called for in this RFP.

9.3. The bidder agrees that the offer contained in its bid shall remain binding upon him/her and

receptive for acceptance by the IDC during the bid validity period indicated in this RFP and

its acceptance shall be subject to the terms and conditions contained in this RFP document

read with the bid.

9.4. The bidder furthermore confirms that he/she has satisfied himself/herself as to the

correctness and validity of his/her bid response; that the price(s) and rate(s) quoted cover

all the work/item(s) specified in the bid response documents; and that the price(s) and

rate(s) cover all his/her obligations under a resulting contract for the services contemplated

in this RFP; and that he/she accepts that any mistakes regarding price(s) and calculations

will be at his/her risk.

9.5. The successful bidder accepts full responsibility for the proper execution and fulfilment of

all obligations and conditions devolving on him/her under the supply agreement and SLA to

be concluded with IDC, as the principal(s) liable for the due fulfilment of such contract.

9.6. The bidder accepts that all costs incurred in the preparation, presentation and

demonstration of the solution offered by it shall be for the account of the bidder. All

supporting documentation and manuals submitted with its bid will become IDC property

unless otherwise stated by the bidder/s at the time of submission.

responses being received late. IDC’s e-mail servers are configured to receive e-mails with

sizes up to 50MB.

4.5. The IDC will not be held responsible for any of the following:

4.5.1. bid responses sent to the incorrect email address.

4.5.2. bid responses being inaccessible due to non-standard electronic file formats being

utilised to submit responses by bidders.

4.5.3. any security breaches and unlawful interception of tender / bid responses by third

parties outside the IDC’s IT network domain.

4.5.4. bid responses received late due to any IT network related congestions and/or

technical challenges; and

4.5.5. bid responses with file size limits greater than IDC’s e-mail receipt capacity of 50MB.

4.6. Only responses received via the specified email address will be considered.

4.7. Where a complete bid response (Inclusive of all relevant Schedules) is not received by the

IDC in its electronic email tender box https://idcza-

my.sharepoint.com/:f:/g/personal/moitlisim_idc_co_za/IgAC1s4J0iLNQ5aC8zF9TwjEAc

9uug84r by the closing date and time, such a bid response will be regarded as incomplete

and late. Such late and / or incomplete bid will be disqualified. It is the IDC’s policy not to

consider late bids for tender evaluation.

4.8. Amended bids may be sent to the electronic tender box https://idcza-

my.sharepoint.com/:f:/g/personal/moitlisim_idc_co_za/IgAC1s4J0iLNQ5aC8zF9TwjEAc

9uug84r marked “Amendment to bid” and should be received by the IDC before the closing

date and time of the bid.

bid.

5.4. The bidder should check the numbers of the pages of its bid to satisfy itself that none are

missing or duplicated. No liability will be accepted by IDC in regard to anything arising from

the fact that pages of a bid are missing or duplicated.

5.5. Bidder’s tax affairs with SARS must be in order (tax compliant status) and bidders must

provide written confirmation to this effect as part of their tender response.

5.6. In the event that the bidding structure is a Prime Contractor with Sub-contractor/(s), then

the Prime Contractor must not hold lower % of the contract value than any of the

subcontractors.

acquisition delivery by providing an ‘end to end’ talent acquisition response handling and

recruitment service to enable efficiencies, turnaround time in filling of vacancies, customer

service delivery and attracting talent for the achievement of the overall IDC’s strategic

objectives. It is preferential for the software to be a Cloud-based, Software-as-a-Service

(Saas) solution, a system that can is compatible and the ability to migrate to other

technology platforms, i.e. SAP. Accessibility to operate on both computers and mobile

devices is preferable. In addition, the solution must adhere to industry best-practice data

security and governance policies, be configurable for IDC requirements, and consist of the

necessary reliability and performance criteria expected from a Cloud-based solution.

The Corporation currently has a permanent staff complement of 856 (as at end January

2026) and approximately 150 on fixed term contracts, excluding those on

internships/learnerships. IDC maintains a national footprint with the majority of roles based

at Head Office (Sandton), and additional needs across all provinces. The Human Capital

(HC) Business Partner team supports ±100 vacancies per annum (various levels) and 20–

25 fixed-term requisitions as needed. IDC’s approved permanent headcount per the Long-

Term Sustainability Plan is approximately 977. A managed service with proven technology,

on-site resources, and verifications capability is required to meet service demand and

compliance expectations.