RFQ 201999: microsoft system center (sccm, scom, scsm) and identity manager support & maintenance – 12-Month contract

SABS seeks a service provider to re-implement, support, and maintain Microsoft System Center platforms (SCCM, SCOM, SCSM) and Microsoft Identity Manager for 12 months. The contract is ad-hoc, capped at 40 hours/month. The project aims to restore capabilities lost after a November 2024 cybersecurity incident, including proactive monitoring, automated endpoint management, and ITIL-aligned service management. Goals: Enhance cyber resilience, operational efficiency, and service delivery maturity while meeting regulatory and audit requirements.

Closing date: 24 June 2026 at 11:00 AM. No compulsory briefing session. Quotation validity period: 120 days from closing date. SABS may extend validity by 60 days via written notice without bidder consent or amendment.

Enquiries: Luvuyo Tshabalala. Email: [email protected]. Phone: 012 428 6225. Do not contact other SABS personnel; doing so may result in disqualification. Canvassing will result in disqualification.

Submit via email to [email protected] and [email protected]. Deadline: 24 June 2026 at 11:00 AM. No late submissions accepted. Maximum file size: 14 MB. Format: PDF (compressed zip if necessary). Links or file-sharing services (e.g., WeTransfer) will not be accepted. Bidder is responsible for ensuring timely receipt. Required documents: Treasury Central Supplier Database (CSD) registration report, valid B-BBEE certificate or Sworn Affidavit, SBD 4 (Bidder’s Disclosure), SBD 6.1 (Preference Points Claim Form), and Appendix A (Non-Disclosure Agreement). Non-compliance with submission instructions may result in disqualification.

Mandatory: Must be an accredited Microsoft Partner with current Microsoft Partner Network registration or valid OEM letter. Functionality: Must score minimum 70% on functionality evaluation to qualify for price scoring. Specific Goals: Points available for black ownership (0-10 points), black women ownership (0-6 points), and ownership by persons with disabilities (0-4 points). Bidders must submit SBD 4, SBD 6.1, CSD registration, BBBEE certificate/sworn affidavit, and signed NDA. State employees and those with relationships to SABS staff are disqualified.

Scope: Re-implement and support Microsoft System Center platforms (SCCM, SCOM, SCSM) and Microsoft Identity Manager for 12 months, with ad-hoc support not exceeding 40 hours/month. Goal: Restore proactive monitoring, automated endpoint management, and ITIL-aligned service management after a 2024 cybersecurity incident. In-scope platforms: Windows endpoints/servers, selected Linux servers (SCOM), critical apps (Oracle, SQL, IIS), and cloud integrations (Azure Monitor, Log Analytics, Microsoft Intune, Entra ID, Microsoft 365). SCCM (ConfigMgr): Centralize software distribution, OS deployment (OSD/Autopilot), patch compliance, hardware/software inventory, configuration baselines, mobile device co-management with Intune, PXE/MDT integration, and SHA-2 support. SCOM: Monitor Windows/Linux OS, apps (IIS, SQL, custom), network devices, URLs, and cloud services; deploy agents, use management packs, APM, and SSRS for reporting. SCSM: ITIL-aligned processes (incident, problem, change, service request), self-service portal, SLAs, knowledge base, IT asset management, and CMDB. Integration: Active Directory, SCCM/SCOM/SCSM/Exchange connectors, PowerShell/APIs, Orchestrator workflows, and hybrid cloud monitoring. Security: Role-based access control, SSL encryption for portals, compliance with ITIL and organizational standards. Additional: Periodic training for SABS analysts, documentation of maintenance/support activities, 24/7 incident support, monthly patches, and OS upgrades (e.g., Windows Server 2008/2012).

Required methodology: (1) Implementation Plan: Detailed plan for SCCM, SCOM, and SCSM addressing feasibility, reliability, and alignment with project objectives/business continuity. (2) Post-Implementation Strategy: Stabilization, service delivery, and ongoing support for the full managed services lifecycle. (3) Project Plan: Technical program with timelines (Gantt chart) to demonstrate planning capabilities, resource allocation, and milestone delivery. (4) Risk Management Strategy: Identify project lifecycle risks and mitigation measures. (5) Training: Periodic sessions for SABS analysts to ensure system proficiency. (6) Documentation: Maintain records of all maintenance and support incidents. (7) Support: 24/7 troubleshooting, SLA-compliant incident resolution, monthly patches, and OS upgrades (e.g., Windows Server 2008/2012).

Project Manager: Submit a comprehensive CV demonstrating a minimum of 7 years’ experience in Microsoft SCCM/SCOM/SCSM deployment/optimization or ICT-related projects. Scoring: 0 (no experience), 1 (3-5 years), 2 (5-7 years), 3 (7-9 years), 4 (9-10 years), 5 (10+ years). References: Provide a minimum of 5 contactable reference letters (not older than 7 years) for similar services. Each reference must include: description of services, client name, contact person, and contact details. Scoring: 0 (none), 1 (one), 2 (two), 3 (three), 4 (four), 5 (five). Minimum threshold for functionality: 70%.

Pricing must be fixed-value and include: Delivery to SABS (Groenkloof), transportation costs, and fixed pricing (with forward cover for foreign currencies). No upfront or advance payments. Payment is contingent on service delivery as agreed with SABS.

Quotation must include: Fixed value, delivery to SABS (Groenkloof), transportation costs, and fixed pricing (with forward cover for foreign currencies). No advance payments; payment tied to service delivery. SABS is not liable for bidder’s preparation costs.

Mandatory: Accredited Microsoft Partner (evidence of Microsoft Partner Network registration or OEM competency letter). Required documents: CSD registration report, valid B-BBEE certificate or Sworn Affidavit (for Specific Goal points), SBD 4 (Bidder’s Disclosure), SBD 6.1 (Preference Points Claim Form), and signed Appendix A (Non-Disclosure Agreement). Failure to submit any mandatory document or meet Microsoft Partner requirement results in immediate disqualification.

Contract duration: 12 months. Ad-hoc support, max 40 hours/month. No advance payments; payment tied to service delivery. SABS reserves the right to reject any bid or discontinue the RFQ process without liability. Bid validity: 120 days from closing date, extendable by 60 days via written notice (no bidder consent or amendments required). SABS is not liable for bidder’s preparation costs. Bidder’s contractual terms in the quotation are not binding on SABS. Confidentiality: All information is covered by a Non-Disclosure Agreement (Appendix A).

SABS may reject any submission not conforming to instructions/specifications or select a bidder based on its own criteria. SABS reserves the right not to select any bidder. No contract is formed by this RFQ or any verbal/written communication during the process. SABS is not liable for bidder costs incurred during preparation/submission. Bid validity may be extended by SABS without bidder consent or amendments.

Mandatory requirement: Bidder must be an accredited Microsoft Partner. Provide evidence of current Microsoft Partner Network registration or a valid OEM competency letter. Failure to comply results in immediate disqualification.

Functionality evaluation (70% threshold required to advance): (1) Project Implementation Proposal (50% weight): Submit a single, comprehensive proposal covering implementation plan, post-implementation strategy, project plan (Gantt chart), and risk management strategy. Scoring: 0 (non-submission) to 5 (all elements included). (2) Project Manager CV (20% weight): Minimum 7 years’ experience in Microsoft SCCM/SCOM/SCSM or ICT projects. Scoring: 0 (no experience) to 5 (10+ years). (3) Reference Letters (30% weight): Minimum 5 contactable references (≤7 years old) with client name, contact person, and service description. Scoring: 0 (none) to 5 (five references). Price evaluation: 80/20 system (80 points for price, 20 for B-BBEE Specific Goals).