Outcome-based security contract: integrated technology and physical guarding for komati water scheme

Alternative Reference Not Applicable

Number:

Area of Applicability: Eskom Holdings

Functional Area: Komati Water Scheme

Primary Energy

Revision: 3

Total Pages: 34

Next Review Date: Not Applicable

Disclosure Classification: Controlled Disclosure

Compiled by Supported by Supported by Supported by Functional Authorized by

Responsibility

F.E Shongwe T. Sibeko M.TppRoetsJ Mosesype textM. Phosahere L. Pervaiz D. Govender

Officer Senior Advisor Middle Manager Senior Advisor Senior Advisor Water Middle Manager

Security Operations Security Operations Security Operations Security Solutions Scheme Management Water Operations

Date: 23.04.2026 Date: 23.04.2026 Date: 23.04.2026 Date: 24.04.2026 Date: 23-04-2026 Date: 24.04.2026

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Contents . Introduction and Background of the Komati Water Scheme ...................................................... 4

2. Purpose .................................................................................................................................... 4

3. Abbreviations ............................................................................................................................ 5

4. Normative/Informative References............................................................................................ 5

5. Scope statement .............................................................................................................. 6

6. The scope of work ........................................................................................................... 6

7. Zone Classification for Security Prioritization as per the OBC. .................................................. 8

• High-Impact Zones ........................................................................................................... 8
• Low-Impact Zones ............................................................................................................ 8

8. Outcomes-Based Performance Metrics .................................................................................... 9

9. Consequence Management Framework with Main Supplier Accountability ............................. 10

9.1 Main Supplier’s Accountability for Service Partners ........................................................ 10

9.2 Obligations of the Main Supplier/Contractor ................................................................... 10

9.3 Consequence management framework (Penalty Framework) (Outcomes-Based) .......... 11

10. Technology and Data Ownership ............................................................................................ 12

11. Key Considerations ................................................................................................................ 12

12. Guarding Scope...................................................................................................................... 13

12.1 The working times / Shifts .............................................................................................. 13

13. Nature of services to be provided. .......................................................................................... 13

13.1 Static Guarding............................................................................................................... 13

13.2 Access Control ............................................................................................................... 13

14. Control Room ......................................................................................................................... 14

15. Patrols .................................................................................................................................... 14

16. Foot Patrols within the Pumpstations ...................................................................................... 15

17. Vehicle Patrol Security Patrol (To be undertaken by Grade B NKP Guards) ........................... 15

18. Tactical Response Team ........................................................................................................ 15

18.1 Tactical Armed Response Vehicle Requirements ........................................................... 16

18.2 Tactical Armed Response Security Officer Minimum Requirements .......................... 16

19. Technical Requirements, Competencies, and Accreditations required by the Service

Provider-Static guarding and OBC. ......................................................................................... 17

20. Resources provided by the service provider. .......................................................................... 18

20.1 Security Guards (Grade B, C) ......................................................................................... 19

20.2 Supervision (Grade B) .................................................................................................... 20

20.3 Additional activities ......................................................................................................... 20

20.4 Firearms ......................................................................................................................... 21

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

21. Shift Relief/ Hand Over Procedure .......................................................................................... 22

22. Training .................................................................................................................................. 22

23. Communication....................................................................................................................... 23

24. Contingency plan .................................................................................................................... 23

25. Security Registers .................................................................................................................. 23

25.1 Other registers / documents include: .............................................................................. 24

26. Incident Reporting and Investigation ....................................................................................... 24

27. Response to emergencies ...................................................................................................... 24

28. Documentation ....................................................................................................................... 25

29. The Employer’s Requirements ................................................................................................ 25

30. Safety Requirements .............................................................................................................. 26

31. Operational equipment requirements including PPE etc. ........................................................ 26

32. Occupational Health and Safety Requirements ...................................................................... 28

33. Salaries and Payment............................................................................................................. 28

34. Transportation of Security Guards .......................................................................................... 28

35. Manpower and other resource requirements .......................................................................... 28

36. Continuous Improvement ........................................................................................................ 29

37. Contract Management and Accountability ............................................................................... 29

38. Non-Performance ................................................................................................................... 29

39. Acceptance ............................................................................................................................. 33

40. Development Team ................................................................................................................ 33

41. Acknowledgements (if applicable) ........................................................................................... 34

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

1. Introduction and Background of the Komati Water Scheme

Water is a critical strategic resource for Eskom because it is used as a primary energy resource in

the generation of electricity. The Komati Water Scheme (KWS) supplies raw water to Arnot,

Hendrina, Duvha and Komati Power Stations. The Komati Water Scheme (KWS) comprises of a

network of raw water pipelines, pump stations (Wintershoek, Bosloop and Vygeboom PS) and

reservoirs and the assets are owned by Eskom – Generation and managed by Primary Energy

Department.

The pump stations are registered as national key points installations and are required to have

Security Personnel as a minimum to perform functions such as access control, foot and vehicle

patrols, CCTV monitoring, control room management, etc.

Pumpstations

• Wintershoek and Nooitgedacht situated in Carolina.

• Bosloop situated in Belfast.

• Vygeboom situated in Badplaas (eManzana).

The KWS system is remotely operated from the scheme’s operational center at Rietkuil, near

Arnot Power Station.

The pump stations and pipelines are secured as below:

Pump Stations Pipelines /linear infrastructure

Personnel undertaking the Vehicle patrols using 4x4 with

Technology and assets

following duties panic buttons

Non energized (inner and outer Access control (manual

fence) along the perimeter. registers.

Non-lethal middle tier Foot patrols

CCTV camera Armed responses

Security control room Control room managed

EP appointments

The purpose of this document is to clearly define the deliverables of the contractor in relation to:

• Guarding Services including both physical guarding and patrols.
• Provision of Security Technology in accordance with the specifications outlined in the

OBC including the establishment of a new centralized control centre.

• Maintenance of the existing assets of CCTV and Electric Fence, and newly installed

equipment.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

3. Abbreviations

Abbreviation Explanation

SARS South African Revenue Services

COID Compensation for Occupational Injuries and Diseases

SHEQ Safety, Health, Environmental and Quality

OHS Occupational Health and Safety

PSIRA Private Security Industry Regulation Authority

NKP National Key point

SASSETA Safety and Security Sector Education Training Authority

PPE Personal Protective Equipment

SAPS South African Police Services

FCA Firearms Control Act

TSP Total Security Protection

OB Occurrence Book

OBC Outcome Based Contract

PSIRA Physical Security Industry Regulation Act

CCTV Closed Circuit Television

IACS Integrated Access Control System

NLEPDS Non-Lethal Energized Perimeter Detection System

KWS Komati Water Scheme

AI Artificial Intelligence

LPR License Plate Recognition

UPS Uninterrupted Power Supply

RTU Remote Terminal Unit

MVA Main Valve Assembly

4. Normative/Informative References

The following legislation is regulating the securing and protection of assets.

1) National Key points Act (Act No. )

2) Critical Infrastructure Protection Act

3) Firearms Control Act

4) The Private Security Industry Regulation Act (PSIRA Act)

(The hard copies of the Eskom standards will be distributed to each company that will be in attendance of the compulsory clarification meeting)

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

5) 240-170000098 – Security Public Address System for Substations and Telecoms High Sites.

6) 240-170000096 - Physical Security Integration Standard.

7) 240-59136264 - Emergency Preparedness in Protective Service (At sites).

8) 240-153742522 - Pump Station Access Control Procedure.

9) 240-59136243 - General Safe Key Control

10) 240-59136603 - Key Control

11) 240-59136557 - Investigation of Crime

12) 240-59136532 - Inspection and Maintenance of Firearms

13) 240-153850705 - Foot patrols at the pump stations

14) 240-59136064 - Handling and storage of firearms and ammunition –at the pump stations

15) 240-59136227 - Employee / Contractor Permit System

16) 240-153850708 - Vehicle Patrols along the Pipeline and Valve Pits

17) 32-1134 - Eskom Access Control Policy

18) 240-58450122 - Eskom Firearms and Ammunition Standard

19) 32-0126M - Eskom Contractor Access Control Standard

20) 32-138 - Eskom Vetting and Integrity Management Policy

21) 240-155373927 - Eskom’s COVID-19 Health and Safety Policy Statement

22) 32-727 - Eskom’s Safety, Health, Environment and Quality (SHEQ) Policy

23) 32-95 - Eskom’s Occupational Health and Safety Incident Management Procedure

24) 240-62946386 - Eskom’s Vehicle and Driver Safety Management Procedure

25) 240-62196227 - Eskom’s Life Saving Rules Standard

26) 240-59136243 - Komati Water Scheme Access Control Procedure.

27) 240-153 850705 - Komati Water Scheme Foot Patrol Procedure

28) 240-153850708 - Komati Water Scheme Vehicle Patrol Procedure

5. Scope statement

The Scope is the provision of the following for a duration of five(5) years.

• Baseline security - Physical guarding on a 24/7/365 basis.
• Integrated Physical Security System.
• Establishment of a centralized control centre/room at the Nooitgedacht Pumpstation
• Upgrade and maintenance of existing security systems.

6. The scope of work

The scope of work is for the baseline security, new technologies and upgrades of existing

technologies are listed below in table 1. The scope is for a turnkey solution for the pumpstations

(Wintershoek, Bosloop and Vygeboom) and associated water pipelines. The service provider to

clearly outline their technology rollout plan. Provide a clear plan for reducing the number of physical

guards as systems will be automated, including timelines and criteria for reduction.

Note that for baseline security services and linked resources (vehicles, panic buttons) the roll-out is

immediate. The service provider will need to discuss the technology roll-out plan with Eskom

however implementation should adhere to the timelines as reflected in table one.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Table 1: Requirements of the contract to meet the OBC objectives:

KPI and related

Outcome to be

Implementation Baseline Security Performance KPI and related

achieved as per Technology Specification

timeline Requirements Management Penalties

the OBC

consequences

Electronic Handheld Card Within of the 1st Must scan both Trained Armed Grade Refer table 5 for Refer to the

register with zero Reader (1 per quarter of the barcode and C security guards for KPI and Penalty

security breaches pump station + contract chip-based IDs static security performance framework under

/unauthorised 1 spare) commencement (e.g. SA driver’s purposes to protect management point 9 as well as

entry date licenses, Eskom NKP and non-NKP criteria table 6 for KPI

employee cards). sites, (Static referring and related

Should be able to to located within a site penalties

generate access and will include foot

logs. - Auto-email patrols, searching of

register daily to vehicles and persons),

predefined Grade B 's for security

recipients. With a supervision and armed

historian tactical responses

capability of 5 yrs

Zero entry to Alcohol Within of the 1st Rapid handheld

alcohol Testers (1 per quarter of the Breathalyzer. -

intoxicated pump station + contract Audible alarm on

persons (visitors 1 spare) commencement detection. - Auto

or employees) date logging optional

(check current

spec).

Shift surveillance Body-Worn Within of the 1st Continuous

Cameras (Per quarter of the recording Body

person on contract Worn Camera

shift) commencement Standard

date

Rapid Response Satellite Within of the 1st Two-way satellite

Phones (1 per quarter of the communication. -

pump station + contract GPS location

1 spare) commencement logging. -

date Rechargeable

with long battery

life.

Rapid Response PTZ Within of the 1st Fixed location

geolocated quarter of the emergency alert

radios contract system. – The

commencement panic buttons

date should connect

directly to local

control room -

Rapid Response Total Established and 240-170000098

replacement of fully operational

the existing PA within 3rd

System at all quarter of the

the pump contract

stations commencement

on all three sites

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Rapid Response Establishment Established and 240-170000098

a) All control room

and fully operational & 240-91190304

operators/controllers

Maintenance within the last

shall

of a central quarter of the 1st

• Be registered

control room at year of the

with PSIRA in

Nooitgedacht contract

accordance with

pumpstation

applicable

that can view

legislation

CCTV footage

• Be trained and of all sites and

compliant with respond to

National Key Point alarms and

(NKP) incidents.

requirements This will

• Have valid and include

up-to-date NKP including 2x

training min C grade

certification operators per

• Be fully day and night

inducted on the shift @

Komati Water 24/7/365

Scheme annually

7. Zone Classification for Security Prioritization as per the OBC.

To ensure the reliable operation of the Komati Water Scheme and its role in supporting Eskom’s

power generation at Hendrina, Duvha, Komati, and Arnot power stations, the infrastructure has

been divided into High-Impact Zones and Low-Impact Zones. This classification guides the security

measures applied to each area based on the criticality of the infrastructure to operational continuity.

Refer to table 2 below for the high and low impact zone classification.

• High-Impact Zones

These are components or areas where a security breach, vandalism, or equipment failure could

directly compromise water delivery to one or more Eskom power stations. Zero tolerance is applied

to security lapses in these zones to maintain uninterrupted operations.

• Low-Impact Zones

These areas are considered less critical in terms of immediate operational impact. While still

protected, these zones may allow for minor tolerances under the condition that corrective actions

are implemented promptly.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Table 2: High and low impact zones

Infrastructure Component Impact Classification Justification

Pump Stations High Direct supply to power stations;

failure leads to significant Vygeboom

operational impact.

Bosloop

Wintershoek

Nooitgedacht

Main Pipelines Low

Vygeboom to Bosloop

Bosloop to Wintershoek

Wintershoek to Arnot

Arnot to Piccadilly

Kendal to Kusile Pipeline Low Bulk supply to strategic

generation site.

Kriel to Matla Pipeline Low Vital connector between two

high-consumption nodes.

8. Outcomes-Based Performance Metrics

Service providers will be evaluated and remunerated based on the achievement of the following

outcomes specific to the security departments risk: Refer Table 3 below.

Table 3: Outcomes based performance metrics.

Metric Target Measurement Method Tolerance Level

• Incidents relating to
• High-Impact Sites: Zero
• Daily incident reports
• High-impact sites: Zero

loss or damage of incidents (zero reviewed by the Site tolerance for any

property during tolerance). Manager. incidents.

deployment to the

• Low-Impact Sites (e.g.,
• Monthly audit of incident
• Low-impact sites: Minor

Eskom facility non-critical facilities): ≤ 2 logs. incidents allowed,

minor incidents per

• Verification through client provided corrective

month (with corrective feedback and Eskom actions are taken within

actions implemented) facility reports. 24 hours.

• All security incidents
• High-Impact Sites: 100%
• Review of incident logs
• High-impact sites: Zero

are detected, detection, recording, and and response reports. tolerance for missed

recorded, and correct response (zero

• Eskom feedback on incidents or incorrect

correct response tolerance for failures). incident handling. responses.

rendered

• Low-Impact Sites: ≥ 95%
• Low-impact sites: Minor

detection, recording, and delays (e.g., < 1 hour)

correct response (minor allowed, provided they

delays allowed, provided

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

they are resolved within are documented and

1 hour). resolved promptly.

• Compliance to
• High/low Impact Sites:
• Monthly audits of
• High/Low impact sites:

regulatory and 100% compliance (zero compliance Zero tolerance for

legislative tolerance for non- documentation. non-compliance.

requirements compliance).

• Review of training

(PSIRA, FCA, NKP, records and

2.2.1, CIPA, etc.) certifications (e.g.,

PSIRA licenses).

• External regulatory body

inspections and reports.

• Mandatory
• High-Impact Sites: 99%
• Daily system uptime
• High-impact sites: Zero

Technology availability; failures reports. tolerance for extended

Availability and rectified within 2 hours.

• Maintenance logs and downtime (> 2 hour).

Equipment response time records.

• Low-impact sites: Minor

Compliance.

• Low-Impact Sites: 95% downtime (< 6 hours)

availability; failures allowed, provided it

rectified within 6 hours. does not recur

frequently.

• Achieve
• High-Impact Sites: ≥
• Monthly customer
• High-impact sites: Zero

overall customer 95% satisfaction per satisfaction surveys. tolerance for

satisfaction of month.

• Site Manager/Supervisor satisfaction below 95%.

security services

• Low-Impact Sites: ≥ to compile and submit a
• Low-impact sites:

of at least 90% per 85% satisfaction per customer service report Satisfaction levels

month. month. to the Security Manager. between 85-95% are

acceptable, provided

improvement plans are

implemented.

9. Consequence Management Framework with Main Supplier Accountability

9.1 Main Supplier’s Accountability for Service Partners

The main supplier/contractor who signs the contract with Eskom will be held fully accountable for the

performance actions, and breaches of any service partners, subcontractors, or third-party vendors

involved in delivering the services. This includes:

• Financial losses incurred due to non-performance or breaches by service partners.

• Compliance with all regulatory and legislative requirements.

• Adherence to the agreed-upon KPIs and service levels.

• Implementation of corrective actions and strategy changes as required

9.2 Obligations of the Main Supplier/Contractor

The Main Supplier must:

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Ensure that all service partners comply with Eskom’s requirements and the contract terms.

• Monitor and report on the performance of service partners regularly.

• Take immediate corrective action if service partners fail to meet the required standards.

• Bear all costs associated with breaches, losses, or penalties caused by service

• partners.

9.3 Consequence management framework (Penalty Framework) (Outcomes-Based)

Incidents Relating to Loss or Damage of Property

High-Impact Sites (Zero Tolerance):

• First Breach: Formal written warning, mandatory retraining, and recovery of losses

by Eskom. The main supplier must ensure corrective actions are taken by the service

partner.

• Second Breach: Financial penalty (5% of contract value), independent audit, and

recovery of losses. The main supplier must replace the non-performing service

partner.

• Third Breach: Termination of contract and recovery of all losses.

Low-Impact Sites (≤ 2 Minor Incidents/Month):

• First Breach: Verbal warning, corrective action within 24 hours, and recovery of

losses. The main supplier must ensure the service partner implements corrective

actions.

• Second Breach: Written warning, additional training, and recovery of losses. The

main supplier must review the service partner’s performance.

• Third Breach: Financial penalty (5% of contract value), performance review, and

recovery of losses. The main supplier must replace the non-performing service

partner.

Table 4 below represents the penalties to be imposed on the contractor as per outcome based KPI’S

Table 4: Penalty Framework table

KPI Failure Penalty

>1 security breach per site/qtr.-High

5% monthly fee deduction + mandatory corrective plan.

Impact zone

Missed response time SLA 2% deduction per incident; repeat failures trigger contract review.

1% deduction per occurrence; >3 deviations = guard

Patrol route deviation

replacement.

Access control failure R10,000 per tailgating incident + system upgrade requirement.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

KPI Failure Penalty

Data report delays R5,000/day late fee until submission.

Note: As per the OBC guideline -contractor earns bonuses for 12+ months of zero breaches (1% of

the contract value back)

10. Technology and Data Ownership

• Ownership of Installed Technology: All technology (e.g., surveillance cameras, access

control systems, alarms, GPS tracking devices, etc.) installed by the contractor during the

contract period will remain the property of Eskom upon contract expiry or early termination.

• Data Ownership and Access: All data collected (e.g., surveillance footage, access logs,

incident reports) during the contract period will be the sole property of Eskom. The

contractor must provide Eskom with unrestricted access to this data.

• Data Storage and Security: The contractor must store all data securely in compliance with

the Protection of Personal Information Act (POPIA) and other relevant legislation.

• Data must be encrypted and stored on servers located within South Africa unless otherwise

approved by Eskom.

• Data Handover: Upon contract expiry or termination, the contractor must provide Eskom

with all data in a usable format (e.g., digital files, cloud access) and ensure no data is

retained or deleted without Eskom’s written consent.

• Monitoring Access: Eskom must be provided with a secure link to monitor all surveillance

and access control systems in real time. The contractor must ensure the link is operational

24/7 and accessible to authorised Eskom personnel.

• Third-Party Control Centre access: Eskom must have the right to visit the contractor’s or

third-party control centre at any time, without prior notice, to inspect operations, verify

compliance, and ensure data integrity.

• Licence Fees: The contractor shall ensure that all license fees for installed systems,

equipment, and technologies are paid and maintained throughout the contract period, with

ownership and responsibility transferring to Eskom upon contract expiry or termination.

11. Key Considerations

• Maintenance Costs: These are recurring and should be budgeted annually.

• Replacement Costs: These depend on the lifespan of existing equipment and should be

planned for as systems age or fail.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

12. Guarding Scope

12.1 The working times / Shifts

a) Working times as determined by PSIRA – 48 hours per week

b) The security service is required for the following:

i. 24 hours a day / 7 days a week on a two-shift cycle i.e., 06:00 to 18:00 dayshift

and 18:00 to 06:00 night shift.

ii. A signed off reviewed list of Security guards deployed in terms of this contract must

be provided on monthly basis, within 5 days prior to the commencement of the new

month.

c) The contractor is responsible to ensure that every shift complement is satisfied before

commencement of the shift, no short postings are allowed, and shift fill-ins to be immediately

provided where shortages occur.

d) Safe handling of firearms during shift changes must be always adhered to. The contractor

must ensure that a procedure is put in place to that effect.

13. Nature of services to be provided.

13.1 Static Guarding

The service provider ensures that fully trained and competent armed static guards (NKP

Competency Training, certification, and accreditations) perform static guarding duties at

Nooitgedacht, Vygeboom and Bosloop pump stations which are National key points. The static

guarding function will include and is not limited to:

13.2 Access Control

a) Access control activities at all pump stations (Vygeboom, Bosloop and Nooitgedacht/

Wintershoek) that are NKP’s, which prescribes that only AUTHORISED persons, vehicles,

vessels, tools, equipment, objects, and materials shall be permitted to enter or leave Eskom

installations or specific designated areas within the facility, building or property.

b) For ease of reference the access control of which the security guards need to familiarise

themselves with is managed by undertaking the following,

c) Ensuring that there is a complete and accurate record and register of all individuals entering

the site/workplace both during and after work hours.

d) Ensuring every person entering the site/pump station premises, office, site, or area must have

a legitimate reason to be present and must be positively identified and screened by security

officials on entry and exit,

e) Managing the removal of assets (both in and out of the site/pump stations)

f) Testing all persons for Alcohol use/consumption on entry and exit

g) Confirming visitors (using the visitor register on site, calling relevant Eskom person to verify

ID, purpose etc)

h) Searching of vehicles entering and exiting the Pump station.

i) Induction will be given to guards regarding the access control procedures and processes for

monitoring on the KWS sites.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

j) All security guards must familiarise themselves with the site-specific procedures on access

control including identifying of persons entering and searching of vehicles.

k) The KWS Access control procedure guides the above.

14. Control Room Establishment (at no cost to Eskom).

a)The awarded Supplier shall establish and maintain a control room in one of the nearest towns.

The control room shall comply fully with PSIRA requirements and shall remain operational on

a 24-hour basis, seven days a week.

b) Eskom Security team will frequently visit the control room to check compliance as guided by

Psira.

c) The awarded supplier will be required to screen identified personnel for an established control

room by submitting the WAG 1 forms to the Provincial NKP Secretariat.

15. Patrols

Both foot and vehicle patrols teams, shall provide a real time guard monitoring or guard patrol

capability. The service provider and the system shall be capable of generating monthly

reports, in line with service delivery:

a) Execution of crime prevention patrols and armed response at the critical network

infrastructure and hotspot areas including any other specified sites within regional

boundaries.

b) Visiting and patrolling of Eskom sites at irregular intervals and not in a specific sequence,

to detect the presence of unauthorized person, suspicious activities or occurrences that

may endanger personnel or critical network infrastructure.

c) Prevention of unauthorized removal of Eskom assets from Eskom sites and network

infrastructure.

d) Perform armed response activities to substations, Eskom offices, and network infrastructure

and hotspot areas in the assigned area of operation.

e) Provide escort duties to Eskom employees and contractors while working in hotspot areas

and as required by Eskom.

f) The patrol teams will be expected to report for duty at a specified Eskom site before

commencement with patrol activities. Eskom reserves the right to change the reporting base

within the boundaries of the allocated geographical area.

g) The Komati Water Scheme Head of Security or his/her delegate reserves the right to re-

direct crime prevention activities in his/her area of responsibility.

h) No deviations from the operational plan without the authorization of the Eskom Head of

Security or his/her delegate will be permitted.

i) Patrol teams to utilize body-worn cameras while doing patrols and the recordings to be

downloaded at the end of every shift.

j) Patrol teams to ensure the Body-worn cameras are fully charged before every shift.

k) Panic Button with armed response.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

16. Foot Patrols within the Pumpstations

a) The static guarding function shall undertake foot patrols along the perimeter fences of pump

stations (Vygeboom, Bosloop and Nooitgedacht/Wintershoek) that are NKP’s and specific

areas within the pump station.

b) Identify, assess, and report any defects of the electric fence or inner or outer non-energised

fence.

c) Identify, assess, and report all security treats both within and outside the perimeter fence.

17. Vehicle Patrol Security Patrol (To be undertaken by Grade B NKP Guards)

The service provider shall provide fully trained and competent armed patrols security guards (Grade

B) with NKP Competency, training, and accreditations to undertake these guarding duties along the

servitudes, crime hot spots and other areas determined by the head of security and the contract

manager. The patrol guarding function will include and is not limited to:

a) Vehicle patrols using a 1-ton bakkie with 4x4 capability.

b) Vehicle patrols shall be undertaken with a minimum of two Grade B security guards, which

include supervisory visits between the pump stations, as well as servitude patrols,

c) The servitude patrols shall include the entire (Komati Water Scheme pipelines which

extends from Vygeboom Dam (near Badplaas) to Duvha Power Stations (Near Witbank),

the Kendal to Kusile pipeline and the Matla to Kriel pipeline including and not limited to other

hot spot areas as determined on an ad-hoc basis by the Eskom Head of Security.

d) The service provider (Grade B security guard/supervisor) and the head of security shall

agree upon the patrol plan for the week ahead by Friday of the current week.

e) The kilometres travelled for these patrols will be determined from the agreed starting point

or agreed overnight storing place of the vehicle on the KWS, which will include security

meetings, investigations etc on the site. Any travel outside the scheme, or areas not

approved by the head of security shall not be paid for by the employer.

18. Tactical Response Team

a) The service will be required on an, as and when required bases, as per the identified

security threat condition.

b) The services shall include the armed escorting of Eskom/Contractor team when required.

c) The armed escorting team shall be required to meet the Eskom employees at an Eskom

site or predetermined place, escort, protect and monitor the Eskom employees for the

required period on site, and safety return the employees to the predetermined drop off point.

d) The armed security officers are to travel in their own company vehicle and provide protection

to the Eskom employee/s.

e) A 48-to-72-hour notice to the Security Service provider will be given, to ensure the

availability of sufficient armed escorting personnel and vehicles. Requests be made by the

appointed contracts manager. This will be informed by the Head of security onsite.

f) The reimbursable kilometres are as per the AA rate and/or context included in the fixed

priced of the vehicle or as per the negotiated rate for kilometre as per the contract that is

reimbursed as per the patrol rate for kilometres as stipulated.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

g) The armed escort team/s must be in constant contact with a control room for regular

reporting and to obtain assistance when needed. A proper register must be kept at the

control room containing situation reports, incident reports and any communication with the

armed escort team.

h) The armed escort team must do the escorting in a tactically sound manner:

i) Ambush positions must be secured before the Eskom members being escorted are allowed

to proceed through the position.

j) When the site where the Eskom members are to perform their duties is reached, the armed

escort team needs to secure the area before the Eskom employees commence work.

k) The armed escort must take up a position for all round defence of the area where the Eskom

employees are working and be constantly vigilant and conduct situation awareness.

l) Each armed response vehicle must be equipped with 2 x fully always trained and equipped

armed escort officers when service is rendered (driver and crew).

m) The team will utilize one -2 vehicles to travel on any given day, all vehicles to the same site

on the day, or different vehicles dispatching to different sites on any given day.

n) Depending on the daily need between 2 to 4 fully trained & equipped armed escort officers

and 1-to-2-armed response vehicles will be required.

18.1 Tactical Armed Response Vehicle Requirements

a) A road worthy all-terrain vehicle, 2 x 4 / 4x4 (4 door) suited for the terrain where Eskom

employees will be travelling to.

b) The vehicle must be equipped with a first aid kit and fire extinguisher.

c) The vehicles should be armored (bullet proof) and equipped with panic buttons and a fixed

radio base set.

d) All armed escort vehicles must be equipped with a local global positioning system or

Satellite Surveillance or any other system that would assist them.

e) Vehicle contingency plan: The contractor shall have contingency plans in place to react

immediately to any emergency request, vehicle breakdowns and vehicle accidents.

f) A valid fuel card for repairs, fuel, and toll-fees.

18.2 Tactical Armed Response Security Officer Minimum Requirements

a) All Security officers must be registered with PSIRA at the required grade in compliance to

PSIRA Act 2001 (Act No. ).

b) All armed escorting officers must have Grade B/C with Armed Response.

c) Tactical security officers Grade B/C with Armed response certification, contractor shall

provide proof of PSIRA armed response certification.

d) Have up to date SAPS Firearm competency certificates with strict adherence to the

Firearms Control Act.

e) Armed Security officers must always carry Company issued Firearm permits whilst on duty,

as per the Firearm Control Act.

f) Accredited valid training certificates with results (Regulation 21), Firearm Control Act, 2000

(Act No. ).

g) Accredited Level 1 First aid and firefighting training.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

h) Armed Security officers must have completed SASSETA business purpose training on the

specific firearms they are expected to use:

9mm pistols for self-defence.

Semi-automatic rifles for escort duties.

Only Company licensed firearms to be issued to Security Escort officers.

i) Updated service record for the firearms and adequate ammunition to be issued.

j) Valid South African driver’s license (EB).

k) Armed Escort Officer shall be physically and mentally fit to perform the nature of duties as

detailed in this scope of works.

l) Have the expertise to but not limited to legal aspects and the use and handling of firearms.

m) Results of Criminal background checks (AFIS accredited service providers) of the Escort

Officers not older than 3 months from the date of deployment. Reports shall be provided

prior to the agreed upon deployment date.

n) Security officers will be expected to sign a declaration of Secrecy before commencements

of their duties in terms of this contract.

o) Copies of signed PSIRA Code of Conduct of all Security Officers deployed at sites.

p) Security officers should not have been convicted of any criminal offence and should disclose

all pending criminal prosecutions against them. Non-disclosure of such will result in the

officers' automatic removal from Eskom site or duties and the contractor held liable for any

losses or damages incurred as a result thereof.

q) Security officers must be able to read and write and express themselves well in English.

r) Security Officers must be always sober.

s) Security Officers must be issued with PPE and Safety shoes.

t) Security Officers must be issued with Level 3 bullet-proof vests, handcuffs, torches with

spare batteries, pocketbooks, and pens.

u) Security Officers to be issued with mobile phones with adequate airtime.

v) A register must be kept containing situation reports, incident reports and any communication

mean with the armed escort team.

19. Technical Requirements, Competencies, and Accreditations required by the

Service Provider-Static guarding and OBC.

The Service provider must:

a) Be registered with the Registrar of companies, SARS, COID and PSIRA.

b) Obtain NKP Service provider registration from the NKP Regulator for all indicated sites

where services will be rendered.

c) Be a well-established company and exist for at least 2 years.

d) Have access to licensed firearms.

e) Have access to a PSIRA and SASSETA registered training facility.

f) Be able to supply, sustain and manage enough Security guards to satisfy the requirements

of Eskom Komati Water Scheme.

g) Security guards must be firearm competent with SAPS firearm competency for business

purposes.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

h) SAPS Firearm competency certificates and PSIRA identification cards must be carried

whilst on duty at an Eskom site.

20. Resources provided by the service provider.

The resources required to perform this scope of work is tabled below. The resource list is informed

by the KWS security plan, threat and risk assessment, and the current limitations on permanent

Eskom Employees. The equipment (Vehicles and Panic Button) is priced outside the equipment that

is required and included in the price schedule of the PSIRA rates. Refer to table 5 below for the

guarding component of the scope -static guarding.

Table 5: Resources to be provided by the service provider for the scope-guarding.

Site Name Static Guarding Roaming Guarding Equipment paid by Employer not

included in PSIRA rate.

Dayshift Nightshift Dayshift Nightshift Dayshift Nightshift Panic Patrol Vehicle Body Cam

Grade B Grade B Grade C Grade C Grade B Grade B to Button

Roaming be stationed

between at a

pump predetermin

stations ed

pumpstation

waiting to

respond to

emergencies 38

Nooitgedacht / 1 1 4 4 2 2 2 Two off 4x4

Wintershoek vehicle to

Single site perform 8000

km (Crime and

Emergency

Response) and

to perform

patrols on KWS

servitudes

Bosloop Pump 1 1 4 4 0 0

Station

Vygeboom 1 1 4 4 0 0

Pump Station

Servitudes and 0 0 2 2 2 x4 vehicle

Pipelines to perform 12

000 km patrols

on the Kendal-

Kusile, Kriel-

Matla and other

infrastructure

Control Room 1 1 1 1

(KWS Site

monitoring)

Total 4 4 13 13 4 4 4 Four vehicles

to undertake 20

000 km of

patrols

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

NB - Should the tenderer motivate for a different complement of resources; they should substantiate

the reasons in the tender documents.

NB – the vehicle can be interchanged as needed; however, the total accumulative kilometers must

not exceed the allowed contract kilometers.

The service provider shall supply ESKOM with the following:

a) Detailed plan of home-work-home transport for its employees (where applicable) Transport

of guards will not be on the back of bakkies/ or similar vehicles. Safety belts must be worn by

all guards when transported.

b) Detailed list of firearms and ammunition required for the job and appropriate magazines and

holsters.

c) List of all operational equipment as required and/ stipulated by Eskom.

d) List of responsible individuals for the control and registry of service provider firearms during

shift handovers.

e) Medical and PSIRA certificates for each employee.

f) Detailed plan to supply additional personnel in case of emergencies and special projects at

Eskom.

g) Detailed strike management plan and a list of manpower to counter shortfalls during labour

actions.

h) Fitness test/ medical competence and firearm competence certificates as stipulated by

Eskom.

i) The Service provider shall provide security guards who have the necessary qualification,

skill and expertise and have passed appropriate training courses approved by the PSIRA. It

is the inherent responsibility of the Supplier to ensure that the entire security guard's

registration numbers are currently valid.

j) The Service provider shall ensure that the security guards guard are neatly always attired in

full uniform, and they must be provided with the equipment necessary for the efficient

performance of their duties and responsibilities, to ensure the highest level of service to be

rendered at any given time.

k) The Service provider will ensure that the security guards are registered, trained, and qualified

at the grade required by Eskom.

l) The Service provider must comply with all relevant legislation: Acts, Provincial Ordinances or

by-laws and Private Security Industry Regulatory Authority requirements.

20.1 Security Guards (Grade B, C)

a) All Security guards guard must be registered with PSIRA at the required grade and

registration valid.

b) Security guards must be in possession of their PSIRA and company I.D card always.

c) Armed Security guards must possess valid PSIRA Armed response certificates as well as a

valid SAPS firearm competency certificates (issued by SAPS) and always carry it.

d) Armed Security guards must always carry Firearm permits as per the Firearm control Act.

e) Armed Security guards must have completed SASSETA business purpose training on the

specific firearms they are expected to use,

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

f) Armed security guards should have undergone Regulation 21 training and continue to do so

for at least once per year copies of Regulation 21 training results must be available on site.

g) Security guards will be expected to sign a declaration of Secrecy before commencements of

their duties in terms of this contract.

h) Security guards will be expected to sigh the PSIRA Code of Conduct, copies of signed Code

of conduct must be available on site.

i) Security guards shall be subjected to a criminal check screening process.

j) Security guards should not have been convicted of any criminal offence and should disclose

all pending criminal prosecutions against them. Non-disclosure of such will result in the

guards’ automatic removal from Eskom site or duties.

k) Security guards should be able to read and write and express themselves well in English.

l) Security guards may be required to undergo a polygraph test as and when required.

m) Security guards expected to perform driving activities as part of their tasks should have

undergone driver training at an accredited institution.

n) Security guards will not be allowed to access IT networks registries, communication networks

or any sensitive/zoned areas even when responding to alarms.

o) Security guards should be trained on the Standard Operating Procedures (SOPs) relevant

for their site of deployment and/or be made available for training by Eskom at no additional

costs on any process or procedure necessary for them to do their duties. Proof of training

must be kept on file and availed to Eskom on request.

p) No security guards are to be deployed in terms of this contract, before undergoing necessary

Eskom induction, training, and assessments as well as criminal background checks.

q) Eskom reserves the right to remove such Guards that have not complied with this

requirement from their sites or duties as per this contract at the cost to the contractor.

r) All security personnel are to be trained and equipped with correct PPE to comply to all

relevant laws of the country, including appropriate body armour (Level III soft armour, Level

IIISA special mix protection plates)

20.2 Supervision (Grade B)

All deployed guards must be supervised by a PSIRA Grade B supervisor. The supervisors must

ensure that guards deployed at rural/ remote sites or areas with transport challenges are assisted to

reach the sites. The posting of guards is required to be done by the Supervisor at all sites (the

practice of “self-posting” is not permitted). All equipment must be tested during each shift change.

20.3 Additional activities

a) Inspection of the Occurrence Book daily (postings to be acknowledged and specified in the

OB for each pumpstation, patrols, inspections etc. to be logged in detail), and escalating OB

risks and treats to the Eskom Security Manager.

b) Submissions of shift posting sheets to Eskom Security Operations Guard daily.

c) Submission of patrol reports to Eskom Security Operation Guard daily.

d) Execute alcohol testing of personnel prior to posting, non-compliance to be recorded in OB.

e) Submit monthly safety statistic on monthly to the HOD.

f) Provide feedback/meeting with HOD every Monday.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

g) Update all pump station with new communication/covid 19/other risks on daily

requirement/posting.

h) Pipeline patrols as per agreed patrol schedule, which must at minimum include a weekly

planned patrols of the Kendal to Kusile Pipeline, Matla to Kriel and other crime hot spots.

i) Planned patrolling of other vulnerable sites and linear infrastructure as indicated by the KWS

Security Guard Operations.

j) Submit vehicle tracking records at each month end, to the HOD.

k) To update personal file for all security weekly/compliance

l) To submit vehicle lock sheet/check sheet, monthly time sheet

m) To provide to HOD monthly safety starts, monthly report saps, vehicle visits, Incident, Alco

test etc.

n) Monthly meeting with supervisors/security guards and provide feedback to Head of Security

and Contract Manager

o) keep the security guards file update in term of compliance/Audit by PSIRA, NKP, Eskom,

Saps.

p) monitor all contract security guards and report all their needs to their Line manager.

q) arrange any training/refresher as per the requirement.

r) Medical fitness records.

s) Crime and near miss incident investigations including developing a response plan.

20.4 Firearms

a) Only Eskom approved firearms namely, 9mm pistols, Rifles and Shot guns may be allowed

for usage in terms of this contract. Revolvers are specifically excluded for usage as per this

contract.

b) Only factory ammunition to be issued, no remanufactured ammunition to be utilized at Eskom

sites.

c) Firearms to be connected to pistol lanyards issued to all deployed security officers whilst on

duty.

d) No company issued firearm is to be stored for safekeeping on any of the applicable Eskom

sites.

e) Technical maintenance certificates must be available for all issued firearms.

f) Armed Security guards must have competency certificates for business purpose for the

specific firearm in possession thereof.

g) Security Company is responsible for providing firearms, ammunition, firearm safe and

registers as per Firearm Act.

h) Only company firearms licensed in the security service providers name may be utilised as

per this contract.

i) The contractor must ensure provision of equipment/facilities for making firearms safe. A

procedure to that effect, should also be in place.

j) Each armed security guard must be provided with two full (ammunition) magazines.

k) The service provider must ensure that Security guard’s private firearms are not utilised for

their business purposes, in terms of this contract.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

l) Safe handling of firearms during shift changes must be always adhered to. The contractor

must ensure that a procedure is put in place to that effect.

21. Shift Relief/ Hand Over Procedure

A formal Shift relief handover will be done daily as prescribed below:

a) A Security guard shall not leave his/her post of duty unless his/her relief has arrived.

b) The Security guard will not leave his/her post of duty until the delegated Eskom employee or

security supervisor has arrived and is satisfied that all is in order.

c) The security guard taking over must satisfy himself/herself that all is in order before accepting

full responsibility. He/she must check that any equipment, torches, two-way radios,

telephones, firearms, etc are on hand and in operational order. He/she must also ensure that

all required registers are up to date and on hand. Should there be any keys on hand, these

must also be checked.

d) The security guard taking over duty must make an appropriate entry in the OB thereby

verifying that all is in order at shift take-over. Any shortcomings must be reported to the

security supervisor and Eskom Head of Security. It must also be recorded in the OB.

e) The security guard going off duty and the one reporting for duty will do one foot patrol together

to ensure that all is in order before duty is handed over.

f) The Security guard going off duty must stay and witness the security guard taking over.

He/she must make an entry in the OB stating his/her name and that he/she has handed over

duty and full responsibilities to the new guard, stating his/her name. He/she must also state

everything is in order and all equipment used is operational.

g) The new Security guard must make an OB entry confirming that duty and responsibility have

been taken over. He/she must also confirm that everything is in order and all equipment is

on hand and operational.

NB: The Security Service providers’ duties are not limited to the above but shall include any other

legal security activities that Eskom may introduce to enhance security in the Operating

Divisions, in line with the security services outlined here above and such activities shall be

communicated to the Service provider in writing.

22. Training

All Security personnel deployed must be trained in terms of the various legislative requirements.

a) Private Security Industry Regulatory Authority (PSIRA),

b) National Key Point (NKP), Firearm Control Act (FCA).

c) All Security personnel to comply with the annual continuation and refresher training in terms

of the NKP and FCA.

d) Training records for the year prior to contract commencement for all deployed security officers

to be provided.

e) Reg 21 Firearm training and NKP continuation training schedule to be provided on

commencement of the contract for the applicable year, training results to be provided to the

HOD as and when training is completed during the year.

f) The Contractor’s Human Resources and Industrial Resources policies and procedure such

as sick leave, grievance hearings, disciplinary hearings, ethics, safety etc

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

23. Communication

The service provider must ensure suitable continuous communication between operational control

room and their deployed staff. Either one or more of the following mediums of communications shall

be provided as per user requirements: hand-held(two-way) radios, satellite radio, contracted cell

phones, base radios, and push to talk (PTT).

a) Where the site requires that two-way radios be part of the security equipment, these radios

must be provided.

b) The number of radios required will be determined by the Eskom Head of Security

c) Battery chargers must also be provided to ensure that at no time the radios are inoperable

due to flat batteries. The Service providers are to ensure that batteries should also be on site

for use while the initial batteries are being charged.

d) Such radios must be able to communicate with the Service Provider’s control room on a 24-

hour basis where necessary.

e) Communication checks to be conducted weekly and confirmed in the OB daily.

24. Contingency plan

The service provider must have contingency plans in place for the following:

a) Own Strike/Labour unrest amongst own staff.

b) Community protests impacting shift changes and relief officers.

c) Shortage of Manpower due to e.g., absenteeism, sick leave annual leave.

d) Vehicle contingency plan: TSP shall have contingency plans in place to react immediately to

any emergency request with regards to vehicle breakdowns and vehicle accidents for both

escorting services and vehicles used for patrol duties.

e) Equipment Failure e.g., Communication system.

f) Infectious diseases for example Covid 19.

g) Grievance procedure.

25. Security Registers

a) The Security Service provider will be required to provide with the Occurrence books, Visitors

and After-hours registers.

b) Occurrence book to be correctly completed by Security guards and supervisors listing all

occurrences and visits on site.

c) Complete the OB to indicate the following:

d) Shift start time, personnel postings,

a. Record inspection results and activities on hourly basis.

b. Report all emergencies and possible illegal activities to the designated managers.

c. Ensure that no unauthorised person enters the premises.

e) Logging of Patrol of the facilities and perimeters of the site.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

f) Visitors register to be completed daily and filed on site for future reference and pages must

be numbered Contractor must ensure that quality registers are provided. Register must

remain bonded, with no loose pages.

g) Accurate records of all occurrences are to be kept for a minimum of 12 months post the

occurrence and should be made readily available to Eskom at any time.

h) Security registers should be kept minimum of 3 years maximum of 5 years.

i) Firearm movement register

25.1 Other registers / documents include:

a) Posting Sheets

b) Patrol reports

c) Firearm hand over / take over register.

d) Firearm permits.

e) Firearm Discharge register

f) Inspection Reports (weekly and monthly)

g) Removal permits.

h) Weekly, monthly inspection registers.

i) Section report registers

j) Monthly safety inspection register

k) Meter reading register

l) Pocket book

m) Found property register.

n) Removal permit register

o) Take meter readings in the pump station (daily)

p) Stock control register

26. Incident Reporting and Investigation

a) All incidents and response to incidents must be handled according to the relevant SOPS

and/or work instructions for each site.

b) All incidents (including incidents in terms of the Occupational Health and Safety Act), should

be reported immediately, and within 24 hours and a preliminary investigation report (Flash

report) provided. A final Incident investigation report must be complete within Seven (7) days.

c) Crime incidents shall be investigated, and a report should be submitted timeously to the

Eskom Head of Security and Eskom Security contracts manager.

d) The SAPS must be contacted immediately only for criminal incidents or suspected ongoing

criminal activities.

e) Weekly status reports are to be supplied by the service provider.

f) The contractor is to ensure that all involved personnel are available for relevant court

proceedings, incident investigations and assist Eskom and the SAPS in their investigations

as and when required.

27. Response to emergencies

An “emergency” is any incident or actions that require the evacuation of a site/ affected area.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

a) Assist in emergency situations as instructed by the Head of Security as per site specific

emergency plans.

b) Assist in executing the evacuation procedures as applicable to the site.

c) Ensure that all persons, employees, information, and assets are protected.

d) Appropriate training in safety evacuation and emergency procedures

e) Emergency contact numbers will be made available by Head of Security and can be found in

the site control room of which security personnel must familiarise themselves with.

28. Documentation

The following documentation is to be supplied by the security service provider at least four (4) weeks

before a Task order can be issued at commencement of the contract.

a) List of all potential security guards intended to be deployed on Eskom sites in terms of this

contract.

b) Certified ID copies and PSIRA certificates of all security guards.

c) Copies of NKP competency certificates and or NKP training results for those still awaiting

their issuing of NKP competency certificates.

d) List of all firearms to be used and certified copies of the licenses.

e) Certified copies of all Security guards’ SAPS firearm competency certificates.

f) Certified copies of SASSETA business purpose training certificates for all armed Security

guards.

g) Certified copies of the company and Directors PSIRA registrations certificates.

h) Criminal check records as proof that the Security guards have not been convicted of any

criminal offence.

i) Certified copies of Advance driving course, for all drivers.

j) A list of all vehicles and maintenance records for vehicles to be used as per this contract.

k) Driver risk profiles must be submitted for every driver as per this contractor.

l) A compressive risk assessment and a site risk assessment report for all sites.

m) Emergency Preparedness procedure with relevant contact details.

n) Equipment list per site.

o) Standard operating procedures per site to include the following but not limited to and should

be approved by Eskom representative before application:

p) Wearing of uniform standard.

q) Communication procedure.

r) Firearm handling procedure.

s) Shift changes.

t) Response process.

u) Compliance to Covid 19 standards and requirements

v) Grievance procedures and sick leave procedures

29. The Employer’s Requirements

The Employer’s requirements in general are:

a) The Employer requires the Contractor to provide personnel with appropriate and suitable

skills to perform the scope in accordance with this scope.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

b) The Employer requires the Contractor to adhere to the applicable schedules.

c) The Employer requires the Contractor to attend kick-off, reviews, and progress meetings.

d) Provisions must be made by the Contractor in the tender for replacement and replenishment

of equipment to be supplied. Asset registers of such equipment shall be maintained by the

service provider and shall be audited by Eskom from time to time.

e) The Contractor to adhere and support the SD and L concept to purchase local within limits

regarding availability.

f) The Employer will provide access to the Contractor at a designated area determined by the

Employer.

g) The Contractor maintains the Working Areas and appropriate access roads in a safe and

favourable working condition.

h) The Employer’s safety officers inspect the Contractors’ Working Areas and Facilities for

compliance to Eskom standards.

No specific requirements found

B-BBEE Minimum Level: 1

a) All vehicles utilized to transport staff, must be fitted with SABS approved seatbelts.

b) No transporting of persons on open /Vehicle shall be allowed.

c) The Service provider is responsible to ensure that the security guards deployed at Ad-hoc

sites have access to a shelter, water, and sanitation.

d) All Security guards should receive a safety induction before they can be deployed on Eskom

sites.

e) Safety recommendations following an incident shall be implemented by all Security Service

providers to prevent further reoccurrences at any of the Eskom site, as per allocated

timeframes.

f) Open fires, the use of bar heaters and hotplates as heaters at Eskom sites, is totally

prohibited.

g) Security guards should observe the provisions of the Criminal procedure Act and all relevant

legislation regarding the use of minimum force. Security guards should at all-time use

minimum force sufficient to bring the situation under control and such force shall cease as

soon as the situation is brought under control. No deliberate assault on suspects will be

condoned.

31. Operational equipment requirements including PPE etc.

The service provider must have a 24-hour dedicated control room in the Mpumalanga province.

The following equipment is standard issue, and it is at the Service Provider’s s cost to ensure that

all security guards are issued with the equipment to perform their duties on Eskom sites:

a) Baton, Pepper spray (full and working) and Pocket Book.

b) Torches per guard with fully charged batteries or provided with charger on site.

Communication devices e.g. Two-way radios/PPT with chargers and linked to the service

providers control room for reliable and effective communication or alternatively Company

Contracted Cell phones (devices capable of sending WhatsApp messages with camera

function) with chargers to be able to communicate with contractor control room effectively.

c) Handcuffs.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

d) Security Supervision 1 visit per shift.

e) Fire extinguishers for vehicles.

f) First aid kits.

g) Real time guard monitoring devices/ systems and reporting capability.

h) Access control services such as Breathalyzer testing and access control monitoring.

i) Bullet proof vests (Level III Special SA Mix) as per specification.

j) Security uniforms.

k) Safety shoes preferably combat boots as a precaution for snake bites.

l) Panic Button with armed response.

m) Neat, clean, covered and properly bonded Security Registers on site.

n) First Aid Kit as per General Safety standard 3.4 per site must be inspected monthly to ensure

all contents are still intact, usable and expiry date checked. The replenishment of the kit

contents is at the cost of the security contractor.

o) Training and refresher training of security guards on First Aid, Fire Fighting, Use of Fire

Extinguisher, and Substance screening and testing must be conducted at the cost of the

security contractor.

p) Security Company uniform for all types of weather, reflective jacket with company logos.

q) Bullet-proof vests SA MIX 111 SABS per guard. Tenderers to refer to specification guideline.

r) A live guard monitoring system with adequate coverage of the entire Eskom facility monitored

by the Service Provider control room.

s) The service provider must have a 24-hour dedicated control room in the province or vicinity

where they intend tendering.

t) Proof of address must be submitted with the tender documents.

u) The control room will be inspected by a designated Eskom Security official during the

evaluation of the tender.

v) The business premises must be registered with PSIRA as a security business at that location.

w) The control room must have an electronic two-way radio base set that is connected to a radio

network, which enables radio communication to the sites and patrol/response vehicles

through the province.

x) SABS approved Firearm safes.

y) Emergency Radio’s with spare battery in the case of power failure.

z) Operational computer with email facilities and capable of doing live tracker monitoring to

ensure that the security guard patrols the designated area regularly.

aa) The Control room must have a minimum of two controllers per shift.

bb) The registered premises must have an administration guard from Monday to Friday during

normal office hours.

cc) The control room must have strict access control, and it must be according to PSIRA

standards. A PSIRA certificate regarding the control room standard must be submitted with

the tender documents.

dd) Guards must be paid equal to the above-mentioned PSIRA salary rates. Proof of the salary

rates of the service provider must be submitted with the tender documents.

ee) All personnel must belong to a provident fund. A compliance letter from the fund must be

attached to the tender.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

ff) The Service Provider must submit proof of a Public Liability Insurance Policy to the value of

at least R15 Million providing cover against all claims (including claims related to the use or

misuse of firearms), against Eskom, Contractor, or its employees.

gg) The Service Provider must have at least four vehicles (Dedicated to the Eskom contract) in

road-worthy condition and must submit a certified copy of the registration certificate and road

worthy certificate of the vehicles. Where a Service Provider leases a vehicle a copy of the

lease agreement must accompany the tender documents.

hh) The vehicles provided should not be more than 20000 km, and not more than one year old

at the inception of the contract.

ii) Where one of the vehicles is being serviced or is under maintenance a replacement vehicle

should be made available.

jj) An inspection by Eskom Security personnel will be carried out after the closing date of the

tender.

kk) A list of equipment shall be fully specified as per sites requirements in the bill of quantities

(BOQ). Eskom will provide specifications for mobile guard houses and facilities.

ll) Service providers must supply this on an “as and when” required basis.

mm) The specification will be determined per the task order. All vehicles must be equipped with a

local global positioning system or any other vehicle tracking device or system however,

nn) All security guards’ equipment /site requirements listed below shall form part of the scope for

the provision of security services and shall be covered in the overhead fee and profit

percentage payable to the supplier to ensure that the guards are fully equipped to perform

their duties.

32. Occupational Health and Safety Requirements

The supplier shall provide the following:

a) Occupational Health and Safety appointments in accordance with the Occupational Health

and Safety act.

b) Approved safety plan.

33. Salaries and Payment

Security Service Providers shall pay security guard at least the minimum wage specified on

the Sectorial Determination, of the Private Security Sector, South Africa. Register all security

guards with the Department of Labour: UIF, COID and provident fund.

34. Transportation of Security Guards

Eskom shall not pay additional costs for the transportation of guards to and from work as these are

provided for in the 20% overhead fee for security services.

35. Manpower and other resource requirements

All Security guards, equipment, tools, and training deployed by the Service Provider to Eskom sites

must comply and adhere to Eskom policies and all relevant national legislations.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

36. Continuous Improvement

Regular performance reviews will be conducted to assess progress and identify areas for

improvement.

37. Contract Management and Accountability

• Regular performance reviews will be conducted to assess the achievement of outcomes.
• Failure to meet agreed-upon outcomes will result in penalties, performance improvement

plans, or contract termination.

• Service providers must continuously propose and implement innovative solutions to improve

security outcomes.

38. Non-Performance

Table 6: Schedule of Deficiencies/ Penalties-Static guarding

Item Deficiency / 1st Incident 2nd Incident 3rd Incident 4th incident

Penalty

1 Guard/s not

• Contractor must
• Pro- rata shift
• Pro- rata shift cost
• Pro- rata shift cost

posted on rectify the cost payment payment shall be payment shall be

duty as deficiency within shall be deducted from deducted from

agreed, i.e., one hour of deducted from month end invoice month end invoice

short notification. month end equals to the equals to the

posting.

• Total shift cost invoice equals to number of short number of short

payment shall be the number of postings for the postings for the

deducted from short postings service not service not (Frequency

month end invoice for the service rendered. rendered. per incident)

equals to the not rendered.

• Penalty fee of
• Penalty fee of

number of short

• Penalty fee of R1000 in addition R1000 in addition

postings for the R1000 in for each short for each short

service not addition for each

• 2nd & 3rd Written
• 4th Written

rendered. short notification of non- notification of

• Penalty fee of
• Issue NCR compliance (NCR). non- compliance

R1000 in addition (NCR) &

for each short Recommend to

posting per shift Supplier Review

• Written early Committee.

warning

notification

process.

2. Guards

• Remove
• Remove
• Remove
• Remove

intoxicated permanently from permanently permanently from permanently from

or under the site and blacklist from site and site and blacklist site and blacklist

influence of him/her from blacklist him/her him/her from other him/her from

liquor / other BU’s. from other BUs. BUs. other BUs.

drugs

• Contractor must
• Contractor must
• Contractor must
• Contractor must

replace within an replace within an replace within an replace within an

hour of notice. hour of notice. hour of notice. hour of notice.

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

• Written Early
• Failure to
• Failure to replace,
• Failure to replace,

warning. replace, Total Total shift cost Total shift cost

• Failure to replace, shift cost payment shall be payment shall be

Total shift cost payment shall be deducted from deducted from

payment shall be deducted from month end invoice month end

deducted from month end equals to the invoice equals to

month end invoice invoice equals to number of incidents the number of

equals to the the number of detected. incidents

number of incidents

• Written Early detected.

incidents detected. warning and Issue

• Issue NCR

detected.

• Written Early NCR

Warning.

3 Refusal to

• Remove
• Remove
• Remove
• Remove

comply with permanently from permanently permanently from permanently from

lawful site per incident. from site per site per incident. site per incident.

instruction

• Contractor must incident.
• Contractor must
• Contractor must

replace within an

• Contractor must replace within an replace within an

hour of notice. replace within an hour of notice. hour of notice.

• shift cost payment hour of notice.
• shift cost payment
• shift cost payment

shall be deducted

• shift cost shall be deducted shall be deducted

from month end payment shall be from month end from month end

invoice equals to deducted from invoice equals to invoice equals to

the number of month end the number of the number of

incidents invoice equals to incidents detected. incidents

detected. the number of

• Issue NCR detected.

incidents Issue NCR

detected.

• Written Early

warning and

Issue NCR

4. Sleeping on

• R500 cost
• R500 cost
• R500 cost
• R500 cost

duty deduction shall be deduction shall deduction shall be deduction shall be

deducted from be deducted deducted from deducted from

month end invoice from month end month end invoice month end invoice

equals to the invoice equals to equals to the equals to the

number of the number of number of incidents number of

incidents incidents detected. incidents

detected. detected.

• If this practice detected.

Early warning continues, issue

• If this practice

notification NCRs. continues, issue

process NCRs.

5. Gross

• Permanent
• Permanent
• Permanent removal
• Permanent

negligent by removal from removal from from Eskom removal from

security Eskom Eskom

• Issue NCR Eskom

officer in the

• Issue NCR
• Issue NCR
• Issue NCR

performance

• Eskom Security

of their duties Manager must

Controlled disclosure

When downloaded from the document management system, this document is uncontrolled and the responsibility rests with the user to

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

21. Shift Relief/ Hand Over Procedure .......................................................................................... 22

22. Training .................................................................................................................................. 22

23. Communication....................................................................................................................... 23

24. Contingency plan .................................................................................................................... 23

25. Security Registers .................................................................................................................. 23

25.1 Other registers / documents include: .............................................................................. 24

26. Incident Reporting and Investigation ....................................................................................... 24

27. Response to emergencies ...................................................................................................... 24

28. Documentation ....................................................................................................................... 25

29. The Employer’s Requirements ................................................................................................ 25

30. Safety Requirements .............................................................................................................. 26

31. Operational equipment requirements including PPE etc. ........................................................ 26

32. Occupational Health and Safety Requirements ...................................................................... 28

33. Salaries and Payment............................................................................................................. 28

34. Transportation of Security Guards .......................................................................................... 28

35. Manpower and other resource requirements .......................................................................... 28

36. Continuous Improvement ........................................................................................................ 29

37. Contract Management and Accountability ............................................................................... 29

38. Non-Performance ................................................................................................................... 29

39. Acceptance ............................................................................................................................. 33

40. Development Team ................................................................................................................ 33

41. Acknowledgements (if applicable) ........................................................................................... 34

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

5) 240-170000098 – Security Public Address System for Substations and Telecoms High Sites.

6) 240-170000096 - Physical Security Integration Standard.

7) 240-59136264 - Emergency Preparedness in Protective Service (At sites).

8) 240-153742522 - Pump Station Access Control Procedure.

9) 240-59136243 - General Safe Key Control

10) 240-59136603 - Key Control

11) 240-59136557 - Investigation of Crime

12) 240-59136532 - Inspection and Maintenance of Firearms

13) 240-153850705 - Foot patrols at the pump stations

14) 240-59136064 - Handling and storage of firearms and ammunition –at the pump stations

15) 240-59136227 - Employee / Contractor Permit System

16) 240-153850708 - Vehicle Patrols along the Pipeline and Valve Pits

17) 32-1134 - Eskom Access Control Policy

18) 240-58450122 - Eskom Firearms and Ammunition Standard

19) 32-0126M - Eskom Contractor Access Control Standard

20) 32-138 - Eskom Vetting and Integrity Management Policy

21) 240-155373927 - Eskom’s COVID-19 Health and Safety Policy Statement

22) 32-727 - Eskom’s Safety, Health, Environment and Quality (SHEQ) Policy

23) 32-95 - Eskom’s Occupational Health and Safety Incident Management Procedure

24) 240-62946386 - Eskom’s Vehicle and Driver Safety Management Procedure

25) 240-62196227 - Eskom’s Life Saving Rules Standard

26) 240-59136243 - Komati Water Scheme Access Control Procedure.

27) 240-153 850705 - Komati Water Scheme Foot Patrol Procedure

28) 240-153850708 - Komati Water Scheme Vehicle Patrol Procedure

generate access and will include foot

logs. - Auto-email patrols, searching of

register daily to vehicles and persons),

predefined Grade B 's for security

recipients. With a supervision and armed

historian tactical responses

capability of 5 yrs

Zero entry to Alcohol Within of the 1st Rapid handheld

alcohol Testers (1 per quarter of the Breathalyzer. -

intoxicated pump station + contract Audible alarm on

persons (visitors 1 spare) commencement detection. - Auto

or employees) date logging optional

(check current

spec).

Shift surveillance Body-Worn Within of the 1st Continuous

Cameras (Per quarter of the recording Body

person on contract Worn Camera

shift) commencement Standard

date

Rapid Response Satellite Within of the 1st Two-way satellite

Phones (1 per quarter of the communication. -

pump station + contract GPS location

1 spare) commencement logging. -

date Rechargeable

with long battery

life.

Rapid Response PTZ Within of the 1st Fixed location

geolocated quarter of the emergency alert

radios contract system. – The

commencement panic buttons

date should connect

directly to local

control room -

Rapid Response Total Established and 240-170000098

replacement of fully operational

the existing PA within 3rd

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Rapid Response Establishment Established and 240-170000098

a) All control room

and fully operational & 240-91190304

operators/controllers

c) The awarded supplier will be required to screen identified personnel for an established control

room by submitting the WAG 1 forms to the Provincial NKP Secretariat.

a) The service will be required on an, as and when required bases, as per the identified

security threat condition.

b) The services shall include the armed escorting of Eskom/Contractor team when required.

c) The armed escorting team shall be required to meet the Eskom employees at an Eskom

site or predetermined place, escort, protect and monitor the Eskom employees for the

required period on site, and safety return the employees to the predetermined drop off point.

d) The armed security officers are to travel in their own company vehicle and provide protection

to the Eskom employee/s.

e) A 48-to-72-hour notice to the Security Service provider will be given, to ensure the

availability of sufficient armed escorting personnel and vehicles. Requests be made by the

appointed contracts manager. This will be informed by the Head of security onsite.

f) The reimbursable kilometres are as per the AA rate and/or context included in the fixed

priced of the vehicle or as per the negotiated rate for kilometre as per the contract that is

reimbursed as per the patrol rate for kilometres as stipulated.

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

g) The armed escort team/s must be in constant contact with a control room for regular

reporting and to obtain assistance when needed. A proper register must be kept at the

control room containing situation reports, incident reports and any communication with the

armed escort team.

h) The armed escort team must do the escorting in a tactically sound manner:

i) Ambush positions must be secured before the Eskom members being escorted are allowed

to proceed through the position.

j) When the site where the Eskom members are to perform their duties is reached, the armed

escort team needs to secure the area before the Eskom employees commence work.

k) The armed escort must take up a position for all round defence of the area where the Eskom

employees are working and be constantly vigilant and conduct situation awareness.

l) Each armed response vehicle must be equipped with 2 x fully always trained and equipped

armed escort officers when service is rendered (driver and crew).

m) The team will utilize one -2 vehicles to travel on any given day, all vehicles to the same site

on the day, or different vehicles dispatching to different sites on any given day.

n) Depending on the daily need between 2 to 4 fully trained & equipped armed escort officers

and 1-to-2-armed response vehicles will be required.

18.1 Tactical Armed Response Vehicle Requirements

a) A road worthy all-terrain vehicle, 2 x 4 / 4x4 (4 door) suited for the terrain where Eskom

employees will be travelling to.

b) The vehicle must be equipped with a first aid kit and fire extinguisher.

c) The vehicles should be armored (bullet proof) and equipped with panic buttons and a fixed

radio base set.

d) All armed escort vehicles must be equipped with a local global positioning system or

e) Vehicle contingency plan: The contractor shall have contingency plans in place to react

immediately to any emergency request, vehicle breakdowns and vehicle accidents.

f) A valid fuel card for repairs, fuel, and toll-fees.

18.2 Tactical Armed Response Security Officer Minimum Requirements

a) All Security officers must be registered with PSIRA at the required grade in compliance to

PSIRA Act 2001 (Act No. ).

b) All armed escorting officers must have Grade B/C with Armed Response.

c) Tactical security officers Grade B/C with Armed response certification, contractor shall

provide proof of PSIRA armed response certification.

d) Have up to date SAPS Firearm competency certificates with strict adherence to the

i) Updated service record for the firearms and adequate ammunition to be issued.

j) Valid South African driver’s license (EB).

k) Armed Escort Officer shall be physically and mentally fit to perform the nature of duties as

detailed in this scope of works.

l) Have the expertise to but not limited to legal aspects and the use and handling of firearms.

m) Results of Criminal background checks (AFIS accredited service providers) of the Escort

Officers not older than 3 months from the date of deployment. Reports shall be provided

prior to the agreed upon deployment date.

n) Security officers will be expected to sign a declaration of Secrecy before commencements

of their duties in terms of this contract.

o) Copies of signed PSIRA Code of Conduct of all Security Officers deployed at sites.

p) Security officers should not have been convicted of any criminal offence and should disclose

all pending criminal prosecutions against them. Non-disclosure of such will result in the

officers' automatic removal from Eskom site or duties and the contractor held liable for any

losses or damages incurred as a result thereof.

q) Security officers must be able to read and write and express themselves well in English.

r) Security Officers must be always sober.

s) Security Officers must be issued with PPE and Safety shoes.

t) Security Officers must be issued with Level 3 bullet-proof vests, handcuffs, torches with

spare batteries, pocketbooks, and pens.

u) Security Officers to be issued with mobile phones with adequate airtime.

v) A register must be kept containing situation reports, incident reports and any communication

mean with the armed escort team.

a) Be registered with the Registrar of companies, SARS, COID and PSIRA.

b) Obtain NKP Service provider registration from the NKP Regulator for all indicated sites

where services will be rendered.

c) Be a well-established company and exist for at least 2 years.

d) Have access to licensed firearms.

e) Have access to a PSIRA and SASSETA registered training facility.

f) Be able to supply, sustain and manage enough Security guards to satisfy the requirements

of Eskom Komati Water Scheme.

g) Security guards must be firearm competent with SAPS firearm competency for business

purposes.

a) Detailed plan of home-work-home transport for its employees (where applicable) Transport

of guards will not be on the back of bakkies/ or similar vehicles. Safety belts must be worn by

all guards when transported.

b) Detailed list of firearms and ammunition required for the job and appropriate magazines and

holsters.

c) List of all operational equipment as required and/ stipulated by Eskom.

d) List of responsible individuals for the control and registry of service provider firearms during

shift handovers.

e) Medical and PSIRA certificates for each employee.

f) Detailed plan to supply additional personnel in case of emergencies and special projects at

q) Eskom reserves the right to remove such Guards that have not complied with this

requirement from their sites or duties as per this contract at the cost to the contractor.

r) All security personnel are to be trained and equipped with correct PPE to comply to all

relevant laws of the country, including appropriate body armour (Level III soft armour, Level

IIISA special mix protection plates)

20.2 Supervision (Grade B)

j) Submit vehicle tracking records at each month end, to the HOD.

k) To update personal file for all security weekly/compliance

l) To submit vehicle lock sheet/check sheet, monthly time sheet

m) To provide to HOD monthly safety starts, monthly report saps, vehicle visits, Incident, Alco

test etc.

n) Monthly meeting with supervisors/security guards and provide feedback to Head of Security

and Contract Manager

o) keep the security guards file update in term of compliance/Audit by PSIRA, NKP, Eskom,

p) monitor all contract security guards and report all their needs to their Line manager.

q) arrange any training/refresher as per the requirement.

r) Medical fitness records.

s) Crime and near miss incident investigations including developing a response plan.

20.4 Firearms

a) Only Eskom approved firearms namely, 9mm pistols, Rifles and Shot guns may be allowed

for usage in terms of this contract. Revolvers are specifically excluded for usage as per this

contract.

b) Only factory ammunition to be issued, no remanufactured ammunition to be utilized at Eskom

sites.

c) Firearms to be connected to pistol lanyards issued to all deployed security officers whilst on

duty.

d) No company issued firearm is to be stored for safekeeping on any of the applicable Eskom

sites.

e) Technical maintenance certificates must be available for all issued firearms.

f) Armed Security guards must have competency certificates for business purpose for the

specific firearm in possession thereof.

g) Security Company is responsible for providing firearms, ammunition, firearm safe and

registers as per Firearm Act.

h) Only company firearms licensed in the security service providers name may be utilised as

per this contract.

i) The contractor must ensure provision of equipment/facilities for making firearms safe. A

procedure to that effect, should also be in place.

j) Each armed security guard must be provided with two full (ammunition) magazines.

k) The service provider must ensure that Security guard’s private firearms are not utilised for

their business purposes, in terms of this contract.

a) A Security guard shall not leave his/her post of duty unless his/her relief has arrived.

b) The Security guard will not leave his/her post of duty until the delegated Eskom employee or

security supervisor has arrived and is satisfied that all is in order.

c) The security guard taking over must satisfy himself/herself that all is in order before accepting

full responsibility. He/she must check that any equipment, torches, two-way radios,

telephones, firearms, etc are on hand and in operational order. He/she must also ensure that

all required registers are up to date and on hand. Should there be any keys on hand, these

must also be checked.

d) The security guard taking over duty must make an appropriate entry in the OB thereby

verifying that all is in order at shift take-over. Any shortcomings must be reported to the

security supervisor and Eskom Head of Security. It must also be recorded in the OB.

e) The security guard going off duty and the one reporting for duty will do one foot patrol together

to ensure that all is in order before duty is handed over.

f) The Security guard going off duty must stay and witness the security guard taking over.

duty and full responsibilities to the new guard, stating his/her name. He/she must also state

everything is in order and all equipment used is operational.

g) The new Security guard must make an OB entry confirming that duty and responsibility have

been taken over. He/she must also confirm that everything is in order and all equipment is

on hand and operational.

NB: The Security Service providers’ duties are not limited to the above but shall include any other

legal security activities that Eskom may introduce to enhance security in the Operating

a) Private Security Industry Regulatory Authority (PSIRA),

b) National Key Point (NKP), Firearm Control Act (FCA).

c) All Security personnel to comply with the annual continuation and refresher training in terms

of the NKP and FCA.

d) Training records for the year prior to contract commencement for all deployed security officers

to be provided.

e) Reg 21 Firearm training and NKP continuation training schedule to be provided on

commencement of the contract for the applicable year, training results to be provided to the

f) The Contractor’s Human Resources and Industrial Resources policies and procedure such

as sick leave, grievance hearings, disciplinary hearings, ethics, safety etc

a) Own Strike/Labour unrest amongst own staff.

b) Community protests impacting shift changes and relief officers.

c) Shortage of Manpower due to e.g., absenteeism, sick leave annual leave.

d) Vehicle contingency plan: TSP shall have contingency plans in place to react immediately to

any emergency request with regards to vehicle breakdowns and vehicle accidents for both

escorting services and vehicles used for patrol duties.

e) Equipment Failure e.g., Communication system.

f) Infectious diseases for example Covid 19.

g) Grievance procedure.

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

f) Visitors register to be completed daily and filed on site for future reference and pages must

be numbered Contractor must ensure that quality registers are provided. Register must

remain bonded, with no loose pages.

g) Accurate records of all occurrences are to be kept for a minimum of 12 months post the

occurrence and should be made readily available to Eskom at any time.

h) Security registers should be kept minimum of 3 years maximum of 5 years.

i) Firearm movement register

25.1 Other registers / documents include:

a) Posting Sheets

b) Patrol reports

c) Firearm hand over / take over register.

d) Firearm permits.

e) Firearm Discharge register

f) Inspection Reports (weekly and monthly)

g) Removal permits.

h) Weekly, monthly inspection registers.

i) Section report registers

j) Monthly safety inspection register

k) Meter reading register

l) Pocket book

m) Found property register.

n) Removal permit register

o) Take meter readings in the pump station (daily)

p) Stock control register

a) All incidents and response to incidents must be handled according to the relevant SOPS

and/or work instructions for each site.

b) All incidents (including incidents in terms of the Occupational Health and Safety Act), should

be reported immediately, and within 24 hours and a preliminary investigation report (Flash

report) provided. A final Incident investigation report must be complete within Seven (7) days.

c) Crime incidents shall be investigated, and a report should be submitted timeously to the

An “emergency” is any incident or actions that require the evacuation of a site/ affected area.

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

a) Assist in emergency situations as instructed by the Head of Security as per site specific

emergency plans.

b) Assist in executing the evacuation procedures as applicable to the site.

c) Ensure that all persons, employees, information, and assets are protected.

d) Appropriate training in safety evacuation and emergency procedures

e) Emergency contact numbers will be made available by Head of Security and can be found in

the site control room of which security personnel must familiarise themselves with.

The following documentation is to be supplied by the security service provider at least four (4) weeks

before a Task order can be issued at commencement of the contract.

a) List of all potential security guards intended to be deployed on Eskom sites in terms of this

contract.

b) Certified ID copies and PSIRA certificates of all security guards.

c) Copies of NKP competency certificates and or NKP training results for those still awaiting

their issuing of NKP competency certificates.

d) List of all firearms to be used and certified copies of the licenses.

e) Certified copies of all Security guards’ SAPS firearm competency certificates.

f) Certified copies of SASSETA business purpose training certificates for all armed Security

guards.

g) Certified copies of the company and Directors PSIRA registrations certificates.

h) Criminal check records as proof that the Security guards have not been convicted of any

criminal offence.

i) Certified copies of Advance driving course, for all drivers.

j) A list of all vehicles and maintenance records for vehicles to be used as per this contract.

k) Driver risk profiles must be submitted for every driver as per this contractor.

l) A compressive risk assessment and a site risk assessment report for all sites.

m) Emergency Preparedness procedure with relevant contact details.

n) Equipment list per site.

o) Standard operating procedures per site to include the following but not limited to and should

be approved by Eskom representative before application:

p) Wearing of uniform standard.

q) Communication procedure.

r) Firearm handling procedure.

s) Shift changes.

t) Response process.

u) Compliance to Covid 19 standards and requirements

v) Grievance procedures and sick leave procedures

29. The Employer’s Requirements

The Employer’s requirements in general are:

a) The Employer requires the Contractor to provide personnel with appropriate and suitable

skills to perform the scope in accordance with this scope.

g) The Contractor maintains the Working Areas and appropriate access roads in a safe and

favourable working condition.

h) The Employer’s safety officers inspect the Contractors’ Working Areas and Facilities for

compliance to Eskom standards.

30. Safety Requirements

a) All vehicles utilized to transport staff, must be fitted with SABS approved seatbelts.

b) No transporting of persons on open /Vehicle shall be allowed.

c) The Service provider is responsible to ensure that the security guards deployed at Ad-hoc

sites have access to a shelter, water, and sanitation.

d) All Security guards should receive a safety induction before they can be deployed on Eskom

sites.

e) Safety recommendations following an incident shall be implemented by all Security Service

providers to prevent further reoccurrences at any of the Eskom site, as per allocated

timeframes.

f) Open fires, the use of bar heaters and hotplates as heaters at Eskom sites, is totally

prohibited.

g) Security guards should observe the provisions of the Criminal procedure Act and all relevant

legislation regarding the use of minimum force. Security guards should at all-time use

minimum force sufficient to bring the situation under control and such force shall cease as

soon as the situation is brought under control. No deliberate assault on suspects will be

condoned.

The service provider must have a 24-hour dedicated control room in the Mpumalanga province.

The following equipment is standard issue, and it is at the Service Provider’s s cost to ensure that

all security guards are issued with the equipment to perform their duties on Eskom sites:

a) Baton, Pepper spray (full and working) and Pocket Book.

b) Torches per guard with fully charged batteries or provided with charger on site.

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

d) Security Supervision 1 visit per shift.

e) Fire extinguishers for vehicles.

f) First aid kits.

g) Real time guard monitoring devices/ systems and reporting capability.

h) Access control services such as Breathalyzer testing and access control monitoring.

i) Bullet proof vests (Level III Special SA Mix) as per specification.

j) Security uniforms.

k) Safety shoes preferably combat boots as a precaution for snake bites.

l) Panic Button with armed response.

m) Neat, clean, covered and properly bonded Security Registers on site.

n) First Aid Kit as per General Safety standard 3.4 per site must be inspected monthly to ensure

all contents are still intact, usable and expiry date checked. The replenishment of the kit

contents is at the cost of the security contractor.

o) Training and refresher training of security guards on First Aid, Fire Fighting, Use of Fire

security contractor.

p) Security Company uniform for all types of weather, reflective jacket with company logos.

q) Bullet-proof vests SA MIX 111 SABS per guard. Tenderers to refer to specification guideline.

r) A live guard monitoring system with adequate coverage of the entire Eskom facility monitored

by the Service Provider control room.

s) The service provider must have a 24-hour dedicated control room in the province or vicinity

where they intend tendering.

t) Proof of address must be submitted with the tender documents.

u) The control room will be inspected by a designated Eskom Security official during the

evaluation of the tender.

v) The business premises must be registered with PSIRA as a security business at that location.

w) The control room must have an electronic two-way radio base set that is connected to a radio

network, which enables radio communication to the sites and patrol/response vehicles

through the province.

x) SABS approved Firearm safes.

y) Emergency Radio’s with spare battery in the case of power failure.

z) Operational computer with email facilities and capable of doing live tracker monitoring to

ensure that the security guard patrols the designated area regularly.

aa) The Control room must have a minimum of two controllers per shift.

bb) The registered premises must have an administration guard from Monday to Friday during

normal office hours.

cc) The control room must have strict access control, and it must be according to PSIRA

standards. A PSIRA certificate regarding the control room standard must be submitted with

the tender documents.

dd) Guards must be paid equal to the above-mentioned PSIRA salary rates. Proof of the salary

rates of the service provider must be submitted with the tender documents.

ee) All personnel must belong to a provident fund. A compliance letter from the fund must be

attached to the tender.

a) Occupational Health and Safety appointments in accordance with the Occupational Health

and Safety act.

b) Approved safety plan.

achieved as per Technology Specification

timeline Requirements Management Penalties

the OBC

consequences

Electronic Handheld Card Within of the 1st Must scan both Trained Armed Grade Refer table 5 for Refer to the

register with zero Reader (1 per quarter of the barcode and C security guards for KPI and Penalty

security breaches pump station + contract chip-based IDs static security performance framework under

/unauthorised 1 spare) commencement (e.g. SA driver’s purposes to protect management point 9 as well as

entry date licenses, Eskom NKP and non-NKP criteria table 6 for KPI

employee cards). sites, (Static referring and related

performance actions, and breaches of any service partners, subcontractors, or third-party vendors

involved in delivering the services. This includes:

• Financial losses incurred due to non-performance or breaches by service partners.

• Compliance with all regulatory and legislative requirements.

• Adherence to the agreed-upon KPIs and service levels.

• Implementation of corrective actions and strategy changes as required

9.2 Obligations of the Main Supplier/Contractor

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

Ensure that all service partners comply with Eskom’s requirements and the contract terms.

• Monitor and report on the performance of service partners regularly.

• Take immediate corrective action if service partners fail to meet the required standards.

• Bear all costs associated with breaches, losses, or penalties caused by service

• partners.

9.3 Consequence management framework (Penalty Framework) (Outcomes-Based)

High-Impact Sites (Zero Tolerance):

• First Breach: Formal written warning, mandatory retraining, and recovery of losses

by Eskom. The main supplier must ensure corrective actions are taken by the service

partner.

• Second Breach: Financial penalty (5% of contract value), independent audit, and

recovery of losses. The main supplier must replace the non-performing service

partner.

• Third Breach: Termination of contract and recovery of all losses.

Low-Impact Sites (≤ 2 Minor Incidents/Month):

• First Breach: Verbal warning, corrective action within 24 hours, and recovery of

losses. The main supplier must ensure the service partner implements corrective

actions.

• Second Breach: Written warning, additional training, and recovery of losses. The

main supplier must review the service partner’s performance.

• Third Breach: Financial penalty (5% of contract value), performance review, and

recovery of losses. The main supplier must replace the non-performing service

partner.

Table 4 below represents the penalties to be imposed on the contractor as per outcome based KPI’S

Table 4: Penalty Framework table

>1 security breach per site/qtr.-High

5% monthly fee deduction + mandatory corrective plan.

Data report delays R5,000/day late fee until submission.

Note: As per the OBC guideline -contractor earns bonuses for 12+ months of zero breaches (1% of

the contract value back)

• Ownership of Installed Technology: All technology (e.g., surveillance cameras, access

control systems, alarms, GPS tracking devices, etc.) installed by the contractor during the

contract period will remain the property of Eskom upon contract expiry or early termination.

• Data Ownership and Access: All data collected (e.g., surveillance footage, access logs,

incident reports) during the contract period will be the sole property of Eskom. The

contractor must provide Eskom with unrestricted access to this data.

• Data Storage and Security: The contractor must store all data securely in compliance with

the Protection of Personal Information Act (POPIA) and other relevant legislation.

• Data must be encrypted and stored on servers located within South Africa unless otherwise

approved by Eskom.

• Data Handover: Upon contract expiry or termination, the contractor must provide Eskom

with all data in a usable format (e.g., digital files, cloud access) and ensure no data is

retained or deleted without Eskom’s written consent.

• Monitoring Access: Eskom must be provided with a secure link to monitor all surveillance

and access control systems in real time. The contractor must ensure the link is operational

24/7 and accessible to authorised Eskom personnel.

• Third-Party Control Centre access: Eskom must have the right to visit the contractor’s or

third-party control centre at any time, without prior notice, to inspect operations, verify

compliance, and ensure data integrity.

• Licence Fees: The contractor shall ensure that all license fees for installed systems,

equipment, and technologies are paid and maintained throughout the contract period, with

ownership and responsibility transferring to Eskom upon contract expiry or termination.

ensure it is in line with the authorized version on the system. No part of this document may be reproduced in any manner or form by

third parties without the written consent of Eskom Holdings SOC Ltd, © copyright Eskom Holdings SOC Ltd, Reg No 2002/015527/30

Komati Water Scheme: Security Scope of Work Unique Identifier: 240-731352

Revision: 1

Page:

ff) The Service Provider must submit proof of a Public Liability Insurance Policy to the value of

at least R15 Million providing cover against all claims (including claims related to the use or

misuse of firearms), against Eskom, Contractor, or its employees.

gg) The Service Provider must have at least four vehicles (Dedicated to the Eskom contract) in

road-worthy condition and must submit a certified copy of the registration certificate and road

worthy certificate of the vehicles. Where a Service Provider leases a vehicle a copy of the

lease agreement must accompany the tender documents.

hh) The vehicles provided should not be more than 20000 km, and not more than one year old

at the inception of the contract.

ii) Where one of the vehicles is being serviced or is under maintenance a replacement vehicle

should be made available.

jj) An inspection by Eskom Security personnel will be carried out after the closing date of the

tender.

kk) A list of equipment shall be fully specified as per sites requirements in the bill of quantities

(BOQ). Eskom will provide specifications for mobile guard houses and facilities.

ll) Service providers must supply this on an “as and when” required basis.

mm) The specification will be determined per the task order. All vehicles must be equipped with a

local global positioning system or any other vehicle tracking device or system however,

nn) All security guards’ equipment /site requirements listed below shall form part of the scope for

the provision of security services and shall be covered in the overhead fee and profit

percentage payable to the supplier to ensure that the guards are fully equipped to perform

their duties.

the Sectorial Determination, of the Private Security Sector, South Africa. Register all security

guards with the Department of Labour: UIF, COID and provident fund.

• Regular performance reviews will be conducted to assess the achievement of outcomes.
• Failure to meet agreed-upon outcomes will result in penalties, performance improvement

plans, or contract termination.

• Service providers must continuously propose and implement innovative solutions to improve

security outcomes.

evaluation of the tender.

SHEQ Safety, Health, Environmental and Quality

1) National Key points Act (Act No. )

5) 240-170000098 – Security Public Address System for Substations and Telecoms High Sites.

6) 240-170000096 - Physical Security Integration Standard.

13) 240-153850705 - Foot patrols at the pump stations