Re-advert: appointment of a service provider to render an employee assistance programme (eap) for a period of 36 months

• Closing Date and Time: 24 August 2026 at 11:00.
• Compulsory Briefing Session: 30 July 2026 at 11:00, conducted online via Microsoft Teams. Join using your company name as your display name. Meeting link: https://teams.microsoft.com/meet/398377461205586?p=shc9uzVsQtLVWJmjtz.
• Enquiries Deadline: All enquiries must be submitted in writing to [email protected] at least 72 hours before the closing time on weekdays.

• For all bidding procedure and technical enquiries, contact the Supply Chain Management Unit via email only: [email protected].
• Only written enquiries will be attended to.
• Physical submission address: Tender Box, Ground Floor (right-hand side of entrance before security desk), Joburg Market Main Building, 4 Fortune Road, City Deep, Johannesburg.
• Beware of fraud: Joburg Market officials will never solicit payments for tender awards. Report any suspicious contact to [email protected].

• Submit one original hard copy tender document in a sealed envelope.
• The envelope must be clearly marked with the bidder's name and address, bid number (HR-OP-032-2024/2025), description, and closing date.
• Deposit the sealed bid in the official tender box located at ground floor (right-hand side of entrance before security desk), Joburg Market Main Building, 4 Fortune Road, City Deep, Johannesburg.
• The bid box is open 24 hours a day, 7 days a week.
• Submission deadline is 24 August 2026 at 11:00. Late bids will not be accepted.
• No submissions via fax, email, or South African Post Office will be accepted.
• Courier submissions are acceptable only if the courier deposits the document directly into the bid box.
• Do not hand documents to any Joburg Market employee.
• Bidders must attend the compulsory online briefing session on 30 July 2026 at 11:00 via MS Teams. Failure to attend will result in disqualification.
• All required returnable documents (MBD forms, CSD registration proof, etc.) must be included in the submission.
• Bids must be completed in non-erasable black ink or electronically without altering terms, conditions, or pricing. Alterations must be initialled.

Bidders must have tax matters in order and provide TCS PIN or CSD number. Must not be in arrears for municipal rates/taxes for more than 90 days. No bids from persons in service of the state. Must have proven track record. Joint ventures require separate CSD registration and JV agreement. Foreign suppliers must complete questionnaire in Part B:3. Must comply with Preferential Procurement Regulations 2022, MFMA, and BBBEE Act.

• The tender is for the appointment of a service provider to render an Employee Assistance Programme (EAP) for a period of 36 months.
• The successful bidder must comply with the Protection of Personal Information Act (POPIA). The bidder consents to the collection and use of personal information for reporting, verification, and contract management purposes.
• The scope and detailed service specifications are contained within the bid documents (Terms of Reference).

• The definition of a 'competitor' for the Certificate of Independent Bid Determination includes any individual or organisation that has been requested to bid, could potentially bid based on qualifications/abilities/experience, or provides the same goods/services as the bidder.

• The pricing schedule must be completed without alterations. Unauthenticated alterations can lead to disqualification.
• Detailed rules govern how price alterations are evaluated depending on whether the award is per item/category or for the total bid offer.
• Joburg Market will assess the reasonableness of the financial offer, unit rates, and the bidder's financial capacity using standard financial ratios.
• Proof of municipal account good standing is required.

• The pricing schedule must be completed and signed in accordance with the award strategy. Incomplete or unsigned schedules will lead to disqualification.
• The price includes all applicable taxes less unconditional discounts.
• Joburg Market will conduct a financial risk analysis assessing:

• Reasonableness of the financial offer and unit rates.
• The bidder's financial capacity to fulfil obligations using ratios: current ratio, solvency ratio, operating profit margin, and cost coverage.

• Bidders must provide proof of good standing regarding municipal accounts: a municipal rates and taxes account not older than 90 days showing no arrears of more than 90 days, or a valid lease agreement if not responsible for municipal payments.
• Bidders or their directors must not owe any municipal rates, taxes, or charges in arrears for more than three months to any municipality.

• Mandatory Central Supplier Database (CSD) registration. Provide your CSD number.
• Tax Compliance: Submit your Tax Compliance Status PIN (TCS PIN) from SARS or your CSD number if no TCS is available. Foreign suppliers must complete a pre-award questionnaire.
• B-BBEE: A valid B-BBEE certificate or sworn affidavit is required to claim preference points under Specific Goals.
• Completed and signed mandatory MBD forms must be included: MBD 1 (Invitation to Bid), MBD 4 (Declaration of Interest), MBD 6.1 (Preference Points Claim), MBD 7.2 (Contract Form), MBD 8 (Declaration of Past SCM Practices), MBD 9 (Certificate of Independent Bid Determination).
• Proof of company registration (company registration number).
• ID copies of shareholders/directors and share certificates (certification not older than three months).
• For joint ventures: a signed JV agreement, separate CSD registration for each party, and a consolidated B-BBEE certificate.
• CIDB registration is required where applicable.
• No bids will be accepted from persons in the service of the state.

• The bidder's offer remains binding and open for acceptance during the validity period calculated from the closing time.
• Withdrawal of a bid or failure to fulfil a contract may result in the bidder being liable for additional costs incurred by Joburg Market.
• Acceptance of the bid may be communicated via email, fax, or post, with the SA Post Office acting as the bidder's agent.
• South African law governs the contract.
• The bidder accepts full responsibility for contract execution and obligations.
• The contract comprises the bid documents, General Conditions of Contract, and any special conditions.
• Joburg Market reserves the right to award the contract in whole or in part, to more than one tenderer, and is not obliged to accept the lowest tender.

• The evaluation uses the 80/20 preference point system.
• Specific Goals are detailed in two tables:

• Goal 1 (HDI): Awards points for various ownership categories (Black People, Women, Youth, etc.) with specified verification documents.
• Goal 2 (Local Economy): Awards points for SMME status, location within Johannesburg, township location, community upliftment, and subcontracting.

• Documentation for specific goals must be submitted with the bid; failure to submit proof means no points are claimed.