South African Revenue Service Tenders & RFQ's

• Submit a detailed proposal document outlining your solution approach and methodology. • Include a pricing and cost breakdown with unit prices, discounts, and other financial information. • Provide a company profile detailing experience, qualifications, and certifications. • Submit three contactable reference letters on company letterhead from clients where similar stationery delivery services were provided within the past three years. Each letter must be signed, dated, and include client name, contact person, contact details, contract duration, and service description. • Each reference letter must rate: service delivery and reliability; contract value or consolidated pos totalling at least r100,000 over three years; order delivery times; company integrity and ethical standards; price vs. Value for money and working relationship. • Submit one purchase order corresponding to one reference letter, stating order value, company name, and contact details of the entity supplied. • Provide an implementation plan with timelines and milestones. • Provide a one-page cv for a dedicated key accounts manager (kam) with full names, contact details, roles, responsibilities, and experience. • Provide a complaints management process detailing reporting, escalation, recording, and resolution of incidents/complaints. • Provide a clear methodology and service plan outlining order management from sourcing to delivery, including procedures for product quality, stock availability, turnaround times, capacity to deliver across all sites, and urgent request management. • Provide a contingency plan for supply to SARS regions covering deployment of vehicles, timely delivery, staffing, measures to fulfil supply, and timely response to corrections. • Demonstrate vehicle access: own or have a signed agreement for light commercial vehicles (lcvs), panel vans, or 1-ton trucks; or show access to on-demand third-party logistics apps or formal agreements with providers like avis van rental, bidvest car rental, the courier guy, ram, dsv; or demonstrate reliable third-party arrangements with suitable vehicles. • Delivery requirements: provide your own offloading equipment and labour; ensure contingency for vehicle breakdown or heavy rain; use weather-protected transport to prevent water damage, tearing, or soiling of paper products. • Note: SARS may contact clients for reference checks; ensure clients are contactable. • Note: annexure d may be copied to client letterhead or authenticated with a company stamp. • Note: irrelevant information will not be considered.