This Tender Has Expired

• RFB Issue Date: 10 March 2021
• Enquiry submission deadline: 15 March 2021 (email to [email protected])
• Enquiry responses published: 18 March 2021 (department website)
• Bid closing date & time: 24 March 2021 @ 11:00 AM
• Bid validity period: 120 days from closing date

• Enquiries: [email protected]
• Submission address (bid box): Momentum Building, 329 Pretorius Street, Pretoria Central (DOJCD), South Africa
• No telephone numbers were provided in the extracted text.

• Bids must be delivered to the Tender/Bid Box at Momentum Building, 329 Pretorius Street, Pretoria Central by 24 March 2021 @ 11:00 AM. Late submissions will be rejected.
• Use the official Standard Bidding Documents (SBDs) supplied – do not re‑type the forms.
• All bidders must be registered on the Central Supplier Database (CSD) and upload mandatory information (business registration, directors, tax compliance status, banking details).
• If not registered on CSD, the required information cannot be submitted and the bid will be disqualified.
• Submit a valid B‑BBEE certificate or sworn affidavit with the bid.
• Enquiries must be emailed to [email protected] no later than 15 March 2021 (quoting the RFB number). Answers will be posted on the department website on 18 March 2021.
• No compulsory briefing session due to COVID‑19; bidders may seek clarification only in writing.
• All required SBDs (including Declaration of Interest, Preference Points Claim Form, Sub‑contracting details, etc.) must be fully completed and signed; incomplete forms will result in disqualification.

• Scoring is based on a 90/10 preference point system:

– 90 points awarded for price (lowest acceptable bid receives full 90 points; other bids scored proportionally).

– Up to 10 points awarded for B‑BBEE status level (Level 1 = 10 pts, Level 2 = 9 pts … Level 8 = 1 pt, non‑compliant = 0).

• Total possible points = 100.
• Bids must meet minimum compliance (CSD registration, tax compliance, B‑BBEE evidence) to be considered for scoring.
• Technical functional criteria (Section 10) will be evaluated after price and B‑BBEE points are allocated, but specific weighting is not detailed in the extracted text.

• Scope: Provision of Service Desk and Service Management services for the Department of Justice and Constitutional Development for three (3) years plus one (1) month transition‑in services.
• Service categories referenced: ICT Services Support Management – Service Management Centre (81112011‑0044), ICT Services Support Management – Service Level Management (81112011‑0045), Problem Management (81112011‑0046), Incident Management (81112011‑0047).
• Service levels and performance metrics are detailed in Section 8 (not reproduced here) and must be met as per the bid documents.
• Deliverables include 24/7 service desk operations, incident/problem handling, transition‑in support, and ongoing service management.
• Mandatory sub‑contracting: at least 30 % of the contract value must be allocated to a qualifying QSE or EME.
• Compliance with NIP obligations if imported content exceeds US$10 million.

• Pricing must be submitted using the Standard Bidding Documents (SBD 11 – Pricing Schedules).
• Total bid price must be inclusive of all items and expressed in South African Rand.
• Preference point system: 90 points for price (calculated against the lowest acceptable bid) and up to 10 points for B‑BBEE status.
• No specific performance bond or guarantee is mentioned in the extracted text; bidders should follow any additional instructions in the full RFB.
• Sub‑contracting of a minimum of 30 % of the contract value to a QSE/EME is mandatory.
• If the contract’s imported content exceeds US$10 million, NIP reporting obligations apply after award.

• Register on the Central Supplier Database (CSD) and provide CSD number.
• Submit Tax Compliance Status (TCS) or SARS PIN for verification; if no TCS, a CSD number is required.
• Provide a valid B‑BBEE certificate or sworn affidavit (Level 1‑8 as applicable).
• Demonstrate good standing with SARS (no outstanding tax issues).
• Mandatory sub‑contracting of at least 30 % to a qualifying QSE or EME, which must also be registered on the CSD.
• Preference points will be awarded only if B‑BBEE evidence is submitted.
• Foreign supplier questionnaire indicates that non‑resident bidders may be exempt from tax compliance requirements, but must still meet other pre‑qualification criteria.
• Compliance with the Preferential Procurement Policy Framework Act 2000, PPP Regulations 2017, and General Conditions of Contract.
• NIP obligations apply for contracts with imported content ≥ US$10 million.