Service provider for critical incident stress management and human factors training for atns

ATNS (Air Traffic and Navigation Services) provides air‑traffic management, communication, surveillance and navigation services across South Africa and the wider African region. The RFQ seeks a qualified provider to deliver a Critical Incident Stress Management (CISM) programme over three years, comprising three annual CISM training sessions (≈50 participants each) and one two‑day Human Factors (HF) training for < 5 participants. Deliverables include in‑person training, certificates, training materials, and access to a psychologist during critical incidents. Training will be held at an ATNS‑secured venue in Johannesburg.

• Issue date: 12 June 2026
• Closing date: 26 June 2026
• Closing time: 11:00 CAT
• No pre‑bid briefing or site visit is mentioned in the document.

• Pre‑bid queries (before closing): Bright Blessie, Demand Management, email [email protected] (cc [email protected]).
• Post‑bid queries (after closing): Charles Sekgobela, Acquisition Management, email [email protected] (cc [email protected]).
• General bidding enquiries: Charles Sekgobela, telephone +27 11 607 1000, email [email protected].
• All correspondence must reference the ATNS/RFQ22/05/2026/27/ATS_ANNUAL tender number.

• Submit the bid online via the e‑Submission (e‑Tender) system – email submissions are not accepted.
• Closing date: 26 June 2026, 11:00 CAT.
• Proposals must remain valid for 60 days from the submission date; extensions may be granted at ATNS’s discretion.
• Bids are to be divided into three parcels:
• Parcel A – Administrative & Mandatory (Phase 1 & 2)
• Parcel B – Technical proposal (Phase 3)
• Parcel C – Pricing & Specific Goals (Phase 4)
• All required forms (SBD 1‑4, SBD 3.3, SBD 6.1, Declaration of Interest, Invitation to Bid) must be completed on the official templates – no re‑typing.
• Failure to comply with any administrative or mandatory requirement may lead to rejection or a request for supplementary information within 7 days.
• Report any suspected fraud or corruption anonymously via the ATNS Fraud Hotline 0800 222 335, email ATNS@tip‑offs.com or www.tip‑offs.com. All allegations are handled confidentially.

Bidding Structure - NOTE TO BIDDERS: Submissions from all prospective bidders must clearly specify their respective bidding structure by marking the relevant section with an 'X' below. Bidders must also indicate whether the primary bidding entity is main bidder or other to provide supporting documentation accordingly. A. Bidding Structure Type (Mark one with an 'X'): Structure Type - Individual Bidder, Joint Venture (JV), Consortium, With Sub-Contractors, Other (Specify). B. Primary Bidder: Tender Submission Structure (Mark one with an 'X' and provide documentation as applicable): Bidder Type - Original Equipment Manufacturer (OEM), Authorised Distributor / Reseller, Other (Specify). C. Bidder Details (Complete for Individual Bidder, Lead JV Member or Primary Entity in Consortium): Item Details - Registered Name of Bidder, Registration Number, VAT Registration Number, Contact Person, Telephone Number, Fax Number, Cell Number(s), E-mail Address, Postal Address, Physical Address. D. Details of Joint Venture / Consortium Members (Only complete if applicable). Each party to the bid must complete and return the Declaration of Interest. Bids submitted without a complete and signed Declaration of Interest will be deemed to be non-responsive. Bidders must complete, sign and return the full Invitation to Bid document. Bids submitted without a completed and signed Invitation to Bid will be deemed to be non-responsive. SBD 1 - Invitation to Bid (PART A) - You Are Hereby Invited to Bid for Requirements of the Air Traffic and Navigation Services SOC Limited (ATNS). BID NUMBER: ATNS/RFQ22/05/2026/27/ATS_ANNUAL CLOSING 26 June 2026 CLOSING 11h00 DATE: TIME: DESCRIPTION: MANAGEMENT TRAINING FOR A PERIOD OF THREE (3) YEARS, INCLUDING THREE TRAINING SESSIONS OVER THE THREE YEARS, AND A ONCE-OFF TWO-DAY HUMAN FACTORS (HF) TRAINING. BID RESPONSE DOCUMENTS MAY BE SENT TO: E-SUBMISSION (E-TENDER) SYSTEM. BIDDING PROCEDURE ENQUIRIES MAY BE DIRECTED TO: CONTACT PERSON Charles Sekgobela, TELEPHONE NUMBER +27 11 607 1000, E-MAIL ADDRESS [email protected]. SUPPLIER INFORMATION: NAME OF BIDDER, POSTAL ADDRESS, STREET ADDRESS, TELEPHONE NUMBER CODE NUMBER, CELL PHONE NUMBER, FACSIMILE NUMBER CODE NUMBER, E-MAIL ADDRESS, VAT REGISTRATION NUMBER, SUPPLIER TAX COMPLIANCE STATUS PIN, CENTRAL SUPPLIER DATABASE No: MAAA, B-BBEE STATUS LEVEL VERIFICATION CERTIFICATE, B-BBEE STATUS LEVEL SWORN AFFIDAVIT APPLICABLE BOX. ARE YOU THE ACCREDITED REPRESENTATIVE IN SOUTH AFRICA FOR THE GOODS/SERVICES /WORKS OFFERED? ARE YOU A FOREIGN BASED SUPPLIER FOR THE GOODS /SERVICES /WORKS THE QUESTIONNAIRE BELOW? QUESTIONNAIRE TO BIDDING FOREIGN SUPPLIERS: IS THE ENTITY A RESIDENT OF THE REPUBLIC OF SOUTH AFRICA (RSA)? YES NO - DOES THE ENTITY HAVE A BRANCH IN THE RSA? YES NO - DOES THE ENTITY HAVE A PERMANENT ESTABLISHMENT IN THE RSA? YES NO - DOES THE ENTITY HAVE ANY SOURCE OF INCOME IN THE RSA? YES NO - IS THE ENTITY LIABLE IN THE RSA FOR ANY FORM OF TAXATION? YES NO - IF THE ANSWER IS NO TO ALL OF THE ABOVE, THEN IT IS NOT A REQUIREMENT TO REGISTER FOR A TAX COMPLIANCE STATUS SYSTEM PIN CODE FROM THE SOUTH AFRICAN REVENUE SERVICE (SARS) AND IF NOT REGISTER AS PER 2.3 BELOW. SBD 1 – Terms and Conditions for Bidding (PART B): 1. BID SUBMISSION: 1.1. BIDS MUST BE DELIVERED BY THE STIPULATED TIME TO THE CORRECT ADDRESS. LATE BIDS WILL NOT BE ACCEPTED FOR CONSIDERATION. 1.2. ALL BIDS MUST BE SUBMITTED ON THE OFFICIAL FORMS PROVIDED–(NOT TO BE RE-TYPED) OR IN THE MANNER PRESCRIBED IN THE BID DOCUMENT. 1.3. THIS BID IS SUBJECT TO THE PREFERENTIAL PROCUREMENT POLICY FRAMEWORK ACT, 2000 AND THE PREFERENTIAL PROCUREMENT REGULATIONS, 2022, THE GENERAL CONDITIONS OF CONTRACT (GCC) AND, IF APPLICABLE, ANY OTHER SPECIAL CONDITIONS OF CONTRACT. 1.4. THE SUCCESSFUL BIDDER WILL BE REQUIRED TO FILL IN AND SIGN A WRITTEN CONTRACT FORM. SBD 4 – Bidder's Disclosure: PURPOSE OF THE FORM - Any person (natural or juristic) may make an offer or offers in terms of this invitation to bid. In line with the principles of transparency, accountability, impartiality, and ethics as enshrined in the Constitution of the Republic of South Africa and further expressed in various pieces of legislation, it is required for the bidder to make this declaration in respect of the details required hereunder. Where a person/s are listed in the Register for Tender Defaulters and / or the List of Restricted Suppliers, that person will automatically be disqualified from the bid process. BIDDER'S DECLARATION: 2.1 Is the bidder, or any of its directors / trustees / shareholders / members / partners or any person having a controlling interest in the enterprise, employed by the state? YES/NO. 2.1.1 If so, furnish particulars of the names, individual identity numbers, and, if applicable, state employee numbers of sole proprietor/ directors / trustees / shareholders / members/ partners or any person having a controlling interest in the enterprise. 2.2 Do you, or any person connected with the bidder, have a relationship with any person who is employed by the procuring institution? YES/NO. 2.2.1 If so, furnish particulars. 2.3 Does the bidder or any of its directors / trustees / shareholders / members / partners or any person having a controlling interest in the enterprise have any interest in any other related enterprise whether or not they are bidding for this contract? YES/NO. 2.3.1 If so, furnish particulars. DECLARATION: I, the undersigned, in submitting the accompanying bid, do hereby make the following statements that I certify to be true and complete in every respect: 3.1 I have read and I understand the contents of this disclosure; 3.2 I understand that the accompanying bid will be disqualified if this disclosure is found not to be true and complete in every respect; 3.3 The bidder has arrived at the accompanying bid independently from, and without consultation, communication, agreement or arrangement with any competitor. However, communication between partners in a joint venture or consortium will not be construed as collusive bidding. 3.4 In addition, there have been no consultations, communications, agreements or arrangements with any competitor regarding the quality, quantity, specifications, prices, including methods, factors or formulas used to calculate prices, market allocation, the intention or decision to submit or not to submit the bid, bidding with the intention not to win the bid and conditions or delivery particulars of the products or services to which this bid invitation relates. 3.4 The terms of the accompanying bid have not been, and will not be, disclosed by the bidder, directly or indirectly, to any competitor, prior to the date and time of the official bid opening or of the awarding of the contract. 3.5 There have been no consultations, communications, agreements or arrangements made by the bidder with any official of the procuring institution in relation to this procurement process prior to and during the bidding process except to provide clarification on the bid submitted where so required by the institution; and the bidder was not involved in the drafting of the specifications or terms of reference for this bid. 3.6 I am aware that, in addition and without prejudice to any other remedy provided to combat any restrictive practices related to bids and contracts, bids that are suspicious will be reported to the Competition Commission for investigation and possible imposition of administrative penalties in terms of section 59 of the Competition Act No and or may be reported to the National Prosecuting Authority (NPA) for criminal investigation and or may be restricted from conducting business with the public sector for a period not exceeding ten (10) years in terms of the Prevention and Combating of Corrupt Activities Act No or any other applicable legislation. I CERTIFY THAT THE INFORMATION FURNISHED IN PARAGRAPHS 1, 2 and 3 ABOVE IS CORRECT. I ACCEPT THAT THE STATE MAY REJECT THE BID OR ACT AGAINST ME IN TERMS OF PARAGRAPH 6 OF PFMA SCM INSTRUCTION /22 ON PREVENTING AND COMBATING ABUSE IN THE SUPPLY CHAIN MANAGEMENT SYSTEM SHOULD THIS DECLARATION PROVE TO BE FALSE.

Scope of Work:

1. Annual CISM Training – three (3) in‑person sessions over three years, ~50 participants per year (total ≈150). Training must be practical, aviation‑aligned and certificates issued on completion.

2. One‑off Human Factors (HF) Training – two‑day session for < 5 participants. Provider must develop editable training material and presentations for ATNS HF specialists.

3. Deliverables – training sessions, participant certificates, training manuals, access to a qualified psychologist during critical incidents, and delivery at an ATNS‑secured venue in Johannesburg.

4. Methodology – must include a written CISM methodology, a detailed training plan (≈50 participants per year), project phases/milestones, peer‑debriefing framework, risk‑management plan (trauma/confidentiality), and monitoring/evaluation/reporting mechanisms.

5. Compliance – provider must hold current accreditation and professional registration, be listed on the CSD, and meet B‑BBEE requirements.

The methodology submission must include:

1. A written CISM methodology aligned to the aviation environment.

2. A detailed training plan covering approximately 50 participants per year over three years.

3. Project phases, milestones and deliverables for each required element.

4. A peer‑debriefing framework and support model.

5. A risk‑management plan addressing trauma and confidentiality.

6. Monitoring, evaluation and reporting mechanisms.

Each element must be clearly headed; generic or boiler‑plate content will not be scored.

For each key personnel, submit a detailed CV demonstrating:

• 3‑5 years experience in CISM, trauma counselling or psychological support.
• Experience in high‑risk environments (aviation preferred).
• Relevant qualification (NQF Level 9 master’s degree or higher in psychology).
• Proven training facilitation experience.

CVs must list project names, roles, duration and responsibilities. One CV meeting all four criteria scores 30 pts; any deficiency results in 0 pts. Minimum threshold of 70 pts across company experience, methodology and team experience must be met.

• Mandatory accreditation must be current and issued by a recognised body (e.g., HPCSA, SETA, QCTO or an equivalent international accreditation).
• The lead facilitator/psychologist must hold a current HPCSA registration in good standing.
• Proof of accreditation and professional registration must be submitted with the bid; failure results in automatic disqualification.
• All documentation submitted will be treated as confidential and used solely for evaluation.

All pricing must be completed in SBD 3.3 (Professional Services) and include:

• Annual CISM training per participant (facilitation, materials, trainer fees, administration).
• One‑off HF training (facilitation and materials for up to 5 participants).
• Summary of total contract cost for three years (subtotal, VAT @ 15 % and grand total inclusive of VAT).

All amounts are inclusive of taxes. Omitted fee or cost elements will render the bid non‑responsive.

• All costs must be captured in the SBD 3.3 Pricing Schedule (Professional Services) and submitted with the bid.
• Prices are to be quoted inclusive of all taxes (VAT @ 15 %).
• The bid must be price‑responsive; any missing fee or reimbursable cost element will be deemed non‑responsive.
• Bidders must remain financially viable for the three‑year contract and provide any required guarantees as stipulated in the contract (e.g., performance bond, professional indemnity insurance).

1. Tax compliance – valid SARS Tax Compliance Status (PIN) valid for 60 days; proof of TCS or CSD number if no PIN.

2. Central Supplier Database – registration on the National Treasury CSD is mandatory; proof must be submitted.

3. Accreditation & Professional Registration – current accreditation (HPCSA, SETA, QCTO or equivalent) and lead facilitator must be registered with the HPCSA.

4. B‑BBEE – provide a valid B‑BBEE certificate or sworn affidavit (for EMEs/QSEs) and claim preference points for 51 % Black ownership and 30 % Black‑woman ownership with supporting CSD, CIPC and shareholder documentation.

5. Other statutory requirements – comply with the Preferential Procurement Regulations 2022, the Public Finance Management Act (PFMA) SCM instructions, and any special conditions outlined in the RFQ.

6. Non‑participation of state officials – directors, shareholders or partners employed by the state must be disclosed; failure results in disqualification.

Preference points are awarded for specific B‑BBEE goals:

• 51 % Black ownership – 10 pts. Evidence: CSD report, CIPC documents, shareholder certificates, ID copies, valid B‑BBEE certificate or sworn affidavit.
• 30 % Black‑woman ownership – 10 pts. Same evidence required.

Bidders must complete SBD 6.1 to claim points and provide the supporting documentation. Failure to submit proof means no preference points will be awarded.

• ATNS adheres to the highest safety standards; all training activities must be conducted in a safe environment.
• The provider must develop a risk‑management plan covering trauma confidentiality and participant safety.
• Any incident that may affect delivery must be reported in writing to ATNS immediately.
• The supplier must hold appropriate occupational health and safety certifications and insurance.

• The service provider shall conduct activities in line with ATNS’s commitment to economic, social and environmental sustainability.
• Training venues and materials should minimise environmental impact where possible.

• ATNS accepts no liability for the accuracy of the RFQ content; bidders rely on their own judgment.
• The successful supplier will sign a standard contract containing:
• Retention clause for non‑satisfactory completion
• Confidentiality and intellectual‑property provisions
• Requirement for professional indemnity insurance.
• ATNS may vary the scope or terms in writing; any variation will be communicated promptly.
• All designs and documentation submitted by the supplier are confidential.
• ATNS reserves the right to reject, withdraw or cancel the procurement at any stage before contract award.
• The procurement process may be postponed or cancelled at ATNS’s sole discretion.
• Negotiations may be undertaken with one or more bidders but do not constitute an award.
• ATNS is not obliged to accept the lowest price.
• A contract is only concluded when a written agreement and, if applicable, a Service Level Agreement are signed by authorized representatives of both parties.
• ATNS may enter a single contract for all services or multiple contracts for different functions.
• Reasons for rejection include proven fraud, corruption, breach of SCM rules, or poor past performance.
• General Conditions of Contract must be accepted.
• ATNS may request additional information during evaluation; responses must be submitted within 7 working days.
• Confidentiality: all bid information must be kept strictly confidential and limited to bid preparation.
• Intellectual Property: all documentation remains the property of ATNS; the supplier may not disclose it without written consent.
• Non‑compliance with delivery terms must be reported immediately; ATNS may invoke contractual remedies.
• The supplier warrants it can fulfil the agreement to ATNS’s satisfaction.
• Upon termination, the supplier must hand over all deliverables without retention.
• Any amendment to the contract must be in writing and signed by both parties.
• All suppliers must be registered on the Central Supplier Database (CSD); proof of registration is required.
• Bidders must provide a SARS Tax Clearance Certificate or proof of tax compliance; failure results in a non‑responsive bid.
• Fraud prevention: report any suspected fraud via the ATNS hotline (0800 222 335) or email ATNS@tip‑offs.com; reports are handled confidentially.

• Issue date: 12 June 2026; Closing date: 26 June 2026; Closing time: 11:00 CAT.
• All bids must be submitted online via the e‑Tender system; email submissions are not accepted.
• Proposals remain valid for 60 days; extensions may be granted.
• ATNS may postpone or cancel the process at any time before contract award.
• Fraud reporting via hotline 0800 222 335, email ATNS@tip‑offs.com or www.tip‑offs.com; all reports are confidential.

• Provide proof of valid SARS Tax Compliance Status (PIN) – must remain valid for 60 days.
• Submit accreditation certificates (HPCSA, SETA, QCTO or equivalent) and proof of professional registration for the lead facilitator.
• Register on the Central Supplier Database (CSD) and submit proof of registration or application.
• Supply B‑BBEE documentation (certificate or sworn affidavit) and evidence for specific preference goals (CSD report, CIPC documents, shareholder certificates, ID copies).
• All mandatory documents must be current; failure to provide any results in automatic disqualification.
• Additional information may be requested during evaluation; responses must be provided within 7 working days.

See the main Evaluation Criteria section for a full breakdown of the four‑stage scoring process, including administrative, mandatory, functionality and price/preference scoring, minimum thresholds and the 80/20 point system.