Municipal ICT server infrastructure & dr plan – 36-Month RFI national

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Information and communication technology plays an important role in local government by improving responsiveness, increasing efficiency, transparency and enhancing service delivery to the communities. The use of ICT in local government includes the use of latest technologies in administration to simplify the operations in various systems used for day-to-day for service delivery purposes. The kumkani mhlontlo local municipality is inviting all suitable qualified and experienced service provider to submit proposals for ICT server infrastructure support and maintenance, extension of original equipment manufacturer (eom) warranty and software licenses including offsite disaster recovery for a period of 36 months (3) years. The municipality has a solution in place being managed by a service provider. However, the contract is coming to an end and the municipality is sourcing the services of other service provider to continue with the service. 2. Scope to work • the service provider is required to support, hosting and maintenance of off-site disaster recovery (dr) to the kumkani mhlontlo local municipality. • The service provider will be required to provide disaster recovery solutions compatible with microsoft windows and vmware platform. • The service provider will be responsible for replication schedule between production and dr sites. • The service provider must ensure data is encrypted between the different platforms when at rest, in motion or in use. • The service provider will be responsible for managing the link between the municipal premises to the dr site. • The service provider will be responsible to test and ensure data is recoverable. • The service provider must also ensure a backup of municipal data is kept in a remote site located in south africa. • The service provider must perform four (4) dr tests per annum for critical systems and applications. • The provisioning of dr services must cater for all municipal legacy systems as well as latest platforms, software versions, databases and system upgrades. • Provide pricing schedule according to recovery point objective (rpo) and recovery time objective (rto) with proposed service level agreement (SLA) • municipal rto for critical systems is 8 hours and 24 hours for rpo. Hpe additional/extensions of warranties and technical support products for a period of thirty-six (36) months for the below listed existing servers namely: • hpe remote tech support • hpe hardware tech support • hpe hw maintenance onsite support (parts replacement) item product equipment type serial quantity number number 1 P28948-B21 hpe dl360 gen10+ 8sff NC czj3160xvq 1 CTO svr 2 P28948-B21 hpe dl360 gen10+ 8sff NC czj3160xvr 1 CTO svr 3 P05174-B21 hpe dl380 gen10+ 12lff NC cz23170307 1 CTO svr 4 r0q85b hpe msa 1060 16gb fc sff acv313w3m7 1 storage extension of software licenses and support on the below environment server software: item server software quantity number 1 vmware 1 2 veeam enterprise plus 10

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