This Tender Has Expired

Scope: Support and maintenance of the Motadata cloud-based ICT service desk system and associated licenses for 36 months.

Key Requirements:

• Goods and services must conform to standards specified in the bidding documents and SCC.
• Supplier must provide packing sufficient to prevent damage or deterioration during transit, as per contract terms. Packing must withstand rough handling, extreme temperatures, and open storage.
• Delivery must comply with the contract’s time schedule and specified conditions. Shipping and other documents must be furnished as per SCC.
• Supplier may be required to provide incidental services such as on-site assembly, training, maintenance, repair, or supervision as outlined in SCC.
• Warranty: Goods must be new, unused, and of recent models, with a 12-month warranty from delivery or 18 months from shipment, whichever is earlier, unless otherwise specified in SCC. Supplier must repair or replace defective goods at no cost to the purchaser upon written notice.
• Inspections and tests may be conducted at any stage. Non-compliant supplies/services will be rejected at the supplier’s cost and risk. Supplier must remove and replace rejected supplies immediately.
• Supplier must indemnify the purchaser against third-party claims of patent, trademark, or industrial design infringement.

Payment terms: As specified in the Special Conditions of Contract (SCC).

Key Points:

• Prices must not vary from the quoted bid prices, except for adjustments authorized in SCC or bid validity extensions.
• Payment will be made in Rand unless otherwise stipulated in SCC. Payments will be made within 30 days of invoice submission.
• Invoices must be accompanied by a copy of the delivery note and submitted upon fulfillment of contractual obligations.
• Performance security (e.g., bank guarantee, irrevocable letter of credit, or cashier’s cheque) must be furnished within 30 days of contract award, as specified in SCC. Security will be discharged within 30 days of contract completion, including warranty obligations.
• Penalties for late delivery: Deductions from contract price calculated using the current prime interest rate for each day of delay. Contract may be terminated for persistent delays.
• Insurance: Goods must be fully insured in a freely convertible currency against loss or damage during manufacture, transportation, storage, and delivery, as specified in SCC.

Mandatory Compliance:

• Tax Clearance Certificate: Original issued by SARS must be submitted prior to bid award. No contract will be awarded to bidders with outstanding tax matters.
• Local Content: Portion of the bidding price not classified as imported content, provided local manufacture occurs.
• Anti-Corruption: Suppliers must not engage in corrupt or fraudulent practices. Violations may result in contract termination and a 5-10 year restriction from public sector business. Suppliers convicted under the Prevention and Combating of Corrupt Activities Act may be endorsed on the Register for Tender Defaulters.
• Force Majeure: Supplier must notify purchaser in writing of any force majeure event and continue performance as far as reasonably practical.
• Subcontracts: Supplier must notify purchaser in writing of all subcontracts awarded; this does not relieve the supplier of liability under the contract.
• National Industrial Participation Programme (NIPP): Applicable to contracts subject to NIP obligations, as administered by the Department of Trade and Industry.
• Assignment: Supplier may not assign contract obligations without prior written consent from the purchaser.
• Dispute Resolution: Disputes must first be resolved through mutual consultation, followed by mediation, and may ultimately be settled in a South African court of law.

No technical scope, deliverables, or service specifications for the Motadata Cloud-Based ICT Service Desk System are provided in the available document text. The document only includes the Bidder’s Disclosure (SBD4) form, which is unrelated to technical requirements.

Bidders must certify they are not listed on the Register for Tender Defaulters or the List of Restricted Suppliers. The SBD4 form requires declarations on state employment, relationships with procuring institution staff, and interests in related enterprises. Non-compliance with these declarations may lead to disqualification or legal action.

Contact details for the procurement or technical enquiry are not stated in the available document.

Bids must be submitted on the pricing schedule provided in the document. Only firm prices will be accepted; non‑firm prices or those subject to exchange‑rate variation will be rejected. All delivery costs must be included in the bid price. If pricing varies by delivery point, a separate schedule must be submitted for each point. The offer must remain valid for 60 days from the closing date. No further submission method, envelope naming, or required signatures are stated in the available document.

The document does not state any evaluation criteria, weighting, or disqualification rules.

The National Consumer Commission seeks support and maintenance services for the Motadata cloud‑based ICT Service Desk System, including associated licences, for a period of 36 months. Detailed functional specifications are not provided in the extracted text.

Only firm prices are accepted; all applicable taxes (VAT, PAYE, income tax, UIF, skills development levy) must be included in the bid price. Delivery costs must be incorporated. The bid must remain valid for 60 days after the closing date. No bid bond, guarantee, or specific payment terms are mentioned.

The only compliance reference is that all applicable taxes must be included in the price. No requirements for CSD, B‑BBEE, CIDB, tax clearance, or other certifications are stated.

Evaluation uses the Preferential Procurement Regulations 2022. Points are allocated as: Price (80 points), Specific Goals (20 points). The 80/20 system applies for tenders up to R50,000,000; the 90/10 system for values above R50,000,000. If unclear, the lowest acceptable tender determines the system. Price scoring formula: Ps = 80(1−(Pt−Pmin)/Pmin) or Ps = 90(1−(Pt−Pmin)/Pmin). Specific goals and points (80/20 vs 90/10): 100% Black owned (3/6), 51-99% Black owned (2/4), 100% women owned (3/6), 51-99% women owned (2/4), 5% Youth Ownership (1/2), 2% Owned by persons with disabilities (1/1), Exempt Micro Enterprise (0/5), Qualifying Small Enterprise (1/3), Large Enterprise (2/0).

Submit proof of B-BBEE status, ownership (Black, women, youth, disability), and enterprise size (EME, QSE, Large). Fraudulent or unsupported claims may lead to: disqualification from the tendering process, recovery of costs/losses/damages by the organ of state, contract cancellation, business restrictions for up to 10 years, or criminal prosecution. The organ of state may require documentary proof at any stage.

Technical enquiries: Mr Daniel Modiba – Tel 012 065 1995 – Email [email protected].

Procurement enquiries: Mr Jacob Mulaudzi – Tel 012 428 7744 – Email [email protected].

Bid submission address: [email protected] (email inbox).

• Submit the complete bid package by email to [email protected] no later than 10:00 on 20 May 2026.
• Use the official bid forms supplied with the tender; do not re‑type the forms.
• Sign the required contract form (SBD7) and attach it to the submission.
• Include all mandatory returnables: B‑BBEE verification affidavit or certificate, tax compliance documentation (SARS PIN, TCS certificate or CSD number).
• Late submissions will be rejected and any missing mandatory documents may render the bid invalid.

• Provide support and maintenance for the Motadata cloud‑based ICT Service Desk System (the Solution).
• Supply all associated software licences required for operation.
• Service period: 36 months from the contract start date.
• Deliverables include ongoing system support, maintenance, and licence renewal as stipulated in the contract.

• Tax compliance: submit SARS PIN, a TCS certificate, or a CSD number with the bid.
• B‑BBEE: attach a verified B‑BBEE level affidavit or certificate to qualify for preference points.
• Disqualification: bids from persons in the service of the State, or companies with directors who are such persons, will be rejected.
• All other standard compliance (CSD registration, CIDB, CIPC) is implied by the tender but not explicitly detailed.