Request for information - integrated banking service for the competition commission of south africa for a period of 5 years

RFI closing date and time: 29 June 2026 at 16:00. No compulsory briefing session is scheduled.

For enquiries, contact Supply Chain Management at [email protected]. All queries must be emailed. Submission address: [email protected] (electronic submission only). Physical address: DTI Campus, Mulayo (Block C), 77 Meintjies Street, Sunnyside, Pretoria, Private Bag X23, Lynnwood Ridge, 0040, South Africa. General contact: T: +27(0) 12 394 3200 / 3320, F: +27(0) 12 394 0166, E: [email protected], W: www.compcom.co.za.

Submit one emailed response with all supporting documents. The original copy must be signed by an authorised representative. The email subject line must include the respondent's organisation name, RFI number (RFI-03-2026-2027), and RFI description. Clearly outline costing implications and economic risk factors (e.g., exchange rate impact). Register interest by emailing company name, contact person, telephone, cell number, and email address to [email protected] with the RFI number in the subject line to receive addenda and clarifications. All information must be treated as strictly confidential and used solely for responding to this RFI.

Register interest by emailing company name, contact person, telephone, cell number, and email address to [email protected] with the RFI number in the subject line. This ensures receipt of addenda and clarifications. Submit a signed original copy of the RFI response via email with the organisation’s name, RFI number, and description in the subject line. Include all relevant supporting documents in one email submission.

The primary mandatory eligibility criterion is proof of registration on the Central Supplier Database (CSD). Respondents must also register their interest with the CCSA by providing company details and the RFI number to receive addenda. The RFI is open to prospective service providers capable of providing the described integrated banking and system integration services.

The Competition Commission requires integrated banking services for a 5-year period. Scope includes: two current accounts (operations and payroll), collection of merger filing fees, penalties call account, sweeping call account, travel card, credit card, online banking, ATM withdrawal facility (for amounts ≤ R2000), and fleet card. The solution must integrate with ERP systems (SAGE X3 and SAGE 300) via H2H, API (REST/SOAP), SFTP, or batch file (CSV, XML, ISO 20022). Functional requirements: upload EFT files, real-time/near real-time processing, bulk processing (min 4000 transactions/batch), future-dated payments, automated validation, feed bank receipts into ERP, enforce deposit identifiers, support multiple revenue streams, daily automated bank statement uploads, real-time balance visibility, 12-month historical data, automated reconciliation, transaction matching, exception reporting, and audit trails. Security: MFA, role-based access, segregation of duties, end-to-end encryption, POPIA compliance, maker-checker workflows, transaction limits, and real-time validation. Performance: process 30-50 transactions per run, high availability, scalability. Implementation: detailed plan, milestones, data migration (12-month history), testing (including UAT), training for 20 users. Support: dedicated relationship manager, technical support, SLAs, ongoing maintenance. Online banking must support real-time payments, fund transfers, Windows compatibility, and user management.

Respondents must provide a detailed methodology including: integration and implementation plan, clear milestones and timelines, data migration strategy (minimum 12 months historical data), testing approach (including UAT), and training plan for up to 20 users. The branch must assign dedicated banking personnel: relationship manager, day-to-day contact, technical support specialist, online banking specialist, and travel/credit card handler. Respondents may be requested to demonstrate functionality, including security features. Provide indicative roll-out timelines for establishing online banking, opening accounts, and implementing solution components. Specify user capacity, user management, access control, and scalability options for the online banking facility.

Provide a pricing schedule with the following components: account maintenance (monthly fixed fee per account, bundled assumptions), transaction processing (per transaction/batch, thresholds, peak-volume pricing, channel/transaction type variations), online banking platform (monthly licence/subscription per user/profile, minimum commitments), ERP/banking integration (once-off setup fee for SAGE X3/SAGE 300, testing, configuration, APIs, host-to-host, SFTP, file-based), testing/UAT (once-off/daily rate, included or separate), training (per session/user, materials included, refresher training charges), support/maintenance (monthly/annual fee, service levels, hours, relationship management, technical support, system upgrades), cards/facilities (per card/facility/month, issuance, replacement, admin charges), cash/deposit handling (per deposit/value-based percentage/fixed fee, deposit identifier controls), interest arrangements (per annum, indicative rate, call account spread rates, conditions), and escalation (annual indexation, exchange rate sensitivity, percentage assumptions). Include total indicative cost (excluding VAT), VAT, and total indicative cost (including VAT).

Provide indicative pricing for: account maintenance (monthly fixed fee per account), transaction processing (per transaction/batch, with thresholds and peak-volume pricing), online banking platform (monthly licence/subscription per user/profile), ERP/banking integration (once-off setup fee for SAGE X3/SAGE 300, APIs, host-to-host, SFTP), testing/UAT (once-off/daily rate), training (per session/user, including materials), support/maintenance (monthly/annual fee), cards/facilities (per card/facility/month, including issuance and admin charges), cash/deposit handling (per deposit/value-based percentage/fixed fee), and interest arrangements (per annum, linked/benchmark rates). State all assumptions, exclusions, validity periods, escalation mechanisms, volume thresholds, dependencies, and factors affecting pricing (e.g., exchange-rate exposure). Pricing is non-binding and for market testing only. Indicate service fees, annual escalation date/percentage, batch processing charges, immediate payment charges, cash deposit fees, and interest rates on credit balances. Describe transaction volume capacity, processing thresholds, and scalable options.

Mandatory: Proof of registration on the Central Supplier Database (CSD). Solutions must comply with POPIA, PFMA, and National Treasury requirements. Provide full audit trails, user activity logs, exportable reports (Excel, PDF, CSV), and audit-ready reconciliation reports.

The RFI does not create a binding contract. The Commission retains the right to change timeframes. Solutions must provide: full audit trails for all transactions, user activity logs, exportable reports (Excel, PDF, CSV), audit-ready reconciliation reports, and compliance with PFMA and National Treasury requirements. Performance requirements: process 30-50 transactions per payment run, high system availability, real-time/near real-time processing, and scalability. Implementation requires a detailed plan, milestones, data migration strategy (12-month history), testing (including UAT), and training for up to 20 users.

All information related to this RFI must be treated as strictly confidential during and after completion. Written approval from CCSA is required to divulge any information. Respondents must: maintain confidentiality, prevent unauthorised disclosure/use, use information solely for responding to this RFI, and not reproduce it except as required. Access to confidential information is limited to partners, officers, employees, and advisers who need it for this purpose and are informed of confidentiality obligations. The bid remains the property of CCSA; no rights are granted beyond those specified.

Mandatory requirement: Proof of registration on the Central Supplier Database (CSD).

Evaluation focuses on solution capabilities, integration stability, data accuracy, operational controls, compliance with POPIA, treasury functionality, and alignment with public-sector financial management requirements.