Support and maintenance services for microsoft great plains 2015

2. PURPOSE OF THE REQUEST FOR PROPOSALS The Mining Qualifications Authority (MQA) would like to appoint an experienced service provider to provide support and maintenance services of Microsoft Great Plains 2015 including other versions. The rationale for procuring the support and maintenance services is to ensure that assistance is provided when required.

{"name":null,"email":null,"phone":null,"department":"ies,","address":"ill not"}

Returnable Documents: 12.1.1 Proof of registration on Central Supplier Database System (CSD), 12.1.2 Valid Tax Clearance Certificate (Refer to SBD 2: Tax Clearance Certificate, 2015 VERSION 18.4.1361 FOR THE MINING QUALIFICATIONS AUTHORITY FOR A, 12.1.4 SBD 4: Declaration of Interests Form fully completed and appropriately, 12.1.5 SBD 6.1: Preference Points Claim Form, fully completed and appropriately

9. PROJECT PROPOSAL The successful bidder will be required to submit the following: a. A short profile of the bidder which outlines the services required for this project. b. All the documents required as per the evaluation criteria. c. Details of the cost/fee breakdown for the services to be rendered.

3.1 Executing health checks of the application. 3.2 Preparing updates and rollups 3.3 Upgrade versions of the application 3.4 Attending technical problems 3.5 Manage and support the API integration to other applications. 3.6 Assist with writing reports or modification of existing reports. 3.7 Overall support and maintenance. 3.8 Microsoft Enhancement Fee

5.1 Company Experience - Bidders must provide MQA with reference letters from different

clients in support and maintenance of Microsoft Great Plains.

5.2 Senior technical resource – with minimum of 5 years’ experience in support and

maintenance of Microsoft Great Plains.

5.3 Junior technical resource – with minimum of 3 years’ experience in support and

maintenance of Microsoft Great Plains.

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

7.1 The service provider shall always exhibit the highest level of integrity in the performance

of all professional assignments and will accept only assignments for which there is a

reasonable expectation that the assignment will be completed with professional

competence.

7.2 The successful service provider is required to conduct the assignment and compile the

required reports and or information with the utmost integrity and honesty, and collect

sufficient, appropriate evidence to ensure that the ultimate solution will assist the MQA

to achieve its organisational goals and objectives.

a. A short profile of the bidder which outlines the services required for this project.

b. All the documents required as per the evaluation criteria.

c. Details of the cost/fee breakdown for the services to be rendered.

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

12.1.1 Proof of registration on Central Supplier Database System (CSD)

12.1.2 Valid Tax Clearance Certificate (Refer to SBD 2: Tax Clearance Certificate

Requirements) or Tax PIN;

12.1.3 B-BBEE Certificate of Measured Entity (if no certificate is received, a score

of zero will be allocated for evaluation purposes);

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

2015 version 18.4.1361 For the mining qualifications authority for a

Duration of 12 months.

12.1.4 SBD 4: Declaration of Interests Form fully completed and appropriately

signed;

12.1.5 SBD 6.1: Preference Points Claim Form, fully completed and appropriately

signed;

NB: Bidders who fail to submit the above documents will be disqualified and will not

be evaluated further, however, to the extent that the applicable laws and regulations

permit, bidders will be contacted to address outstanding information within a

reasonable timeline as determined by the MQA. The request of such outstanding

information will not be information that affects the substance of the bid or give a

bidder unfair advantage to the other bidders.

12.2 Phase two (2) mandatory requirments

12.2.1 Bidders must be a certified Microsoft Dynamics Great Plains partner (Provide

partnership certificate)

NB: The MQA reserves the right to contact Microsoft and verify if the bidder is

an authorized Microsoft Dynamic Great Plains partner and should Microsoft not

confirm the bidder as an authorized Microsoft Dynamic Great Plains partner.

0 = Required documents not submitted.

1 = Poor, does not meet criteria.

2 = Fair, less than acceptable. Not sufficient for performance requirements.

3 = Satisfactory, adequate for the performance requirements.

4 = Very good, above the average compliance to the requirement.

5 = Excellent, exceptional mastery of the requirement.

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

certification provided.

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

certification provided.

4 = A compliant CV provided

of qualified personnel with 4 -

less than 5 years relevant

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

1 15 B-BBEE Certificate/Sworn Affidavit

2 14 B-BBEE Certificate/Sworn Affidavit

3 10 B-BBEE Certificate/Sworn Affidavit

4 8 B-BBEE Certificate/Sworn Affidavit

5 6 B-BBEE Certificate/Sworn Affidavit

6 5 B-BBEE Certificate/Sworn Affidavit

7 4 B-BBEE Certificate/Sworn Affidavit

8 2 B-BBEE Certificate/Sworn Affidavit

Non-compliant contributor 0

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

commitment to those who wish to provide services to the MQA via the procurement

process. It should be noted that regard will be given to those proposals from persons

or companies which were previously disadvantaged, or which show evidence of

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

13.2 The MQA reserves the right to terminate the contract if there is clear evidence of

non-performance and or poor quality of work.

13.3 MQA may at its sole discretion, award an assignment or any part thereof to more

than one bidder (s).

13.4 Payment will only be made for acceptable work completed and timeously delivered

in line with the agreed Pricing Schedule during the contracting phase.

13.5 The MQA may undertake due diligence to qualifying service provider to ascertain

functionality.

13.6 Mining Qualifications Authority reserves the right not to award the bid to any service

providers.

13.7 Any suggestions during the progress meetings, once accepted by both parties, shall

form part of the contract.

13.8 MQA reserves the right to accept the project costing wholly or partially

MQA/SCM/05/011 Revision: 00 Approved: CFO Date: 06/02/2025

of 11

Task description Amount

1 Senior Technical human resource

2 Junior Technical human resource

3 Callout Fee (Rate per KM)

NB: Please note that the rate per hour is for the different technical human

resources consultation rates for support and maintenance. Support and

maintenance will be on time and material basis, hence the request for rates

per hour and call out fee if applicable.

maintenance.

Price Schedule

3 Callout Fee (Rate per KM)

NB: Please note that the rate per hour is for the different technical human

resources consultation rates for support and maintenance. Support and

maintenance will be on time and material basis, hence the request for rates

per hour and call out fee if applicable.

11. Evaluation criteria

Proposals for the appointment of the service providers will be evaluated in three (4) phases.

third phase will be functionality, and the fourth phase will be pricing and specific goals in

accordance with the PPPFA. A bidder will only go to the next phase of evaluation if they

have met the requirements of the previous phase of evaluation.

12.1 Phase one (1): compliance

certification provided.

Total 100

The minimum threshold is 70 points

All service providers who score less than 70 out of 100 points for functionality will not be

considered further and will be regarded as having submitted a non-responsive proposal.

12.4 Phase three (3): pricing and specific goals

During the third phase proposals will be evaluated using the 80/20 preference

points system in accordance with the PPPFA guidelines. Based on this system the

points will be allocated as follows:

PREFERENCE GOAL 80/20 Documents for verification GOAL 1 – B-BBEE Status Level of Contributor 15 Maximum Points 1 15 B-BBEE Certificate/Sworn Affidavit 2 14 B-BBEE Certificate/Sworn Affidavit 3 10 B-BBEE Certificate/Sworn Affidavit 4 8 B-BBEE Certificate/Sworn Affidavit 5 6 B-BBEE Certificate/Sworn Affidavit 6 5 B-BBEE Certificate/Sworn Affidavit 7 4 B-BBEE Certificate/Sworn Affidavit 8 2 B-BBEE Certificate/Sworn Affidavit Non-compliant contributor 0

2015 version 18.4.1361 For the mining qualifications authority for a

Duration of 12 months

1. Introduction

The Mining Qualification Authority (MQA) is a public entity established in terms of section 45 of

the Mine Health and Safety Act No. (MHSA) and is a Sector Education and Training

Authority (SETA) in terms of item 4A to the second schedule of the Skills Development Act, Act

no. (SDA). The MQA is listed as a schedule 3(a) public entity in terms of the Public

Finance Management, Act no. (PFMA) and has an Accounting Authority (the Board)

that is constituted in terms of the MHSA, the SDA and its constitution.

The MQA is expected to inter alia respond to the National Development Plan (NDP) which aims

to eliminate the historical and structural poverty, unemployment and reduce inequality by 2030.

12. TERMS AND CONDITIONS OF THE BID 13.1 Awarding of this contract will be subject to the service provider's acceptance of the Supply Chain Management's general conditions of contract. 13.2 The MQA reserves the right to terminate the contract if there is clear evidence of non-performance and or poor quality of work. 13.3 MQA may at its sole discretion, award an assignment or any part thereof to more than one bidder (s). 13.4 Payment will only be made for acceptable work completed and timeously delivered in line with the agreed Pricing Schedule during the contracting phase. 13.5 The MQA may undertake due diligence to qualifying service provider to ascertain functionality. 13.6 Mining Qualifications Authority reserves the right not to award the bid to any service providers. 13.7 Any suggestions during the progress meetings, once accepted by both parties, shall form part of the contract. 13.8 MQA reserves the right to accept the project costing wholly or partially

5. APPROPRIATE QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE Suitable bidder must have required experience in Support and Maintenance of the Microsoft Great Plains Environment.

8. PROJECT MANAGEMENT The service provider appointed shall be given instructions by or shall report to the Senior Manager IT.

The tender is for the appointment of a service provider to deliver support and maintenance services for Microsoft Great Plains 2015 (Version 18.4.1361) to the Mining Qualifications Authority for a 12-month duration. The process adheres to South African principles of transparency, accountability, impartiality, and ethics.

Submit the following returnable documents: A completed and signed Bidder’s Disclosure Form (SBD 4) declaring: - Whether the bidder or any of its directors/trustees/shareholders/members/partners or controlling persons are employed by the state. If yes, provide full names, ID numbers, and state employee numbers. - Whether the bidder or connected persons have a relationship with any employee of the Mining Qualifications Authority. If yes, provide particulars. - Whether the bidder or its controlling persons have interests in other related enterprises bidding for this contract. If yes, provide particulars. - Certification that the bid was prepared independently without collusion, price-fixing, or market allocation agreements. - Confirmation that bid terms will not be disclosed to competitors before official opening. - Declaration that no prohibited consultations with MQA officials occurred during the bidding process. Note: Bidders listed in the Register for Tender Defaulters or List of Restricted Suppliers will be automatically disqualified.

Persons or entities listed in the Register for Tender Defaulters and/or List of Restricted Suppliers will automatically be disqualified. Bidders with state-employed directors/trustees/shareholders must disclose particulars including names, identity numbers, and state institution names. Bidders with relationships with procuring institution employees must disclose such relationships. The state reserves the right to reject bids or take action against bidders if declarations prove false.

The scope involves providing support and maintenance services for Microsoft Great Plains 2015 (Version 18.4.1361) for the Mining Qualifications Authority over a 12-month period. Bidders must be capable of delivering these services in compliance with South African transparency, accountability, and ethical standards.

Bidders must: - Complete and sign the Bidder’s Disclosure Form (SBD 4) as part of compliance. - Ensure no directors, shareholders, or controlling persons are listed in the Register for Tender Defaulters or List of Restricted Suppliers. - Certify adherence to anti-corruption and competition laws, including the Prevention and Combating of Corrupt Activities Act (No. 12 of 2004) and Competition Act (No. 89 of 1998).

The tender is for the appointment of a service provider to provide support and maintenance services for Microsoft Great Plains 2015 (Version 18.4.1361) for the Mining Qualifications Authority over a 12-month period. The tender includes a Preference Points Claim Form (SBD 6.1) as per the Preferential Procurement Regulations 2022.

Submit the following returnable documents: SBD 6.1 Preference Points Claim Form (mandatory). Failure to submit required proof or documentation for preference points will result in no points being awarded for specific goals.

B-BBEE compliance is required to claim preference points. Tenderers must submit a valid B-BBEE Certificate or Sworn Affidavit to verify their B-BBEE Status Level and ownership criteria (Black Woman, Youth, Disability, Rural Area).