Appointment of service provider for 24/7 anti-corruption hotline management (36 months)

The project aims to establish and manage a 24/7/365 anti-corruption hotline for the Department of Mineral and Petroleum Resources (DMPR) over 36 months. The hotline will enable whistleblowers (public, stakeholders, media, employees) to report corruption, maladministration, or irregularities anonymously. It must be multi-lingual, live-answered, and cost-effective. The service provider must also: conduct awareness sessions and orientation for DMPR staff, produce monthly trend reports and an impact analysis report, and develop anti-corruption materials for display in DMPR offices (including regional offices).

Closing date: 26 June 2026 at 11:00. No briefing session or pre-bid meeting.

Bidding procedure enquiries: Ms Neo Mogapi / Ms Lucia Nkhethoa, Tel: 012 444 3702/3778, Email: [email protected] / [email protected]. Technical enquiries: Ms Tozama Maphanga, Tel: 079 496 5214, Email: [email protected]. Submission address: Bid box at Department of Mineral and Petroleum Resources, Trevenna Campus, 70 Meintjies Street, Sunnyside, Pretoria, 0001.

Submit bids by 26 June 2026 at 11:00 to the bid box at Department of Mineral and Petroleum Resources, Trevenna Campus, 70 Meintjies Street, Sunnyside, Pretoria, 0001. Late bids will not be accepted. Use official forms only (do not re-type). Bid box is open 07h30–16h00, Monday–Friday. Ensure bids are delivered to the correct address. Bids must be submitted on official forms (SBD1, SBD4, SBD6.1) and signed/dated. Failure to comply may render the bid invalid.

Evaluation is conducted in stages: Gate 02 (Functionality) requires a minimum 70% score to proceed. Criteria and weightings: Company Experience (20 points), Team Leader/Team Members Experience (25 points), Qualifications (20 points), Project Plan (35 points). Gate 03 (Administrative Compliance) checks SBD forms (SBD1, SBD4, SBD6.1) and compliance with specifications. Gate 04 (Point Scoring System) uses an 80/20 preference point system: Price (80 points), Preferential Points (20 points). Preferential points are allocated for: Black-owned enterprises (4 pts), Women-owned enterprises (4 pts), Youth-owned enterprises (4 pts), Disabled-owned enterprises (4 pts), SMMEs/QSE/EME (4 pts). Ownership must be 51% or more for full points; pro-rata points apply for partial ownership. Proof of claims (CIPC documents, B-BBEE certificates, sworn affidavits) is mandatory. Ties are resolved by: highest points on specific goals, then functionality, then lot draw.

Establish, set up, and manage a 24/7/365 anti-corruption hotline for the Department of Mineral and Petroleum Resources for 36 months. Key deliverables: manage the hotline with externally trained staff, produce monthly trend reports on suspected corruption incidents, deliver an impact analysis report on hotline effectiveness, develop high-level anti-corruption awareness material for display in DMPR offices (including regional offices), and conduct training sessions for department staff on fraud/corruption recognition and reporting. The hotline must be multi-lingual, live-answered, cost-effective, and enable anonymous reporting of irregularities (e.g., theft, fraud, bribery, unethical practices).

Submit a ceiling price for the total project, inclusive of all applicable taxes (VAT, PAYE, income tax, UIF, SDL). Pricing must be in ZAR. Provide: hourly/daily rates for personnel, travel expenses (aligned with National Treasury rates: R1700/night for accommodation, economy air travel, AA-approved km rates), and other expenses (e.g., accommodation, reproduction costs). Invoices must be certified and accompanied by proof of expenses. Payment is made upon delivery of services and receipt of original invoices. No upfront payment will be made. Rates must be firm for the contract period or specify adjustment basis (e.g., CPI). Offer validity period: 90 days from closing date.

Tax Compliance: Submit a valid Tax Compliance Status (TCS) PIN from SARS or a CSD number if registered on the Central Supplier Database. Apply via e-filing at www.sars.gov.za. For consortia/joint ventures, each party must submit separate TCS/CSD proof. Bidders must not be listed on the Register for Tender Defaulters or Restricted Suppliers. B-BBEE: Preference points for specific goals (Black-owned, Women-owned, Youth-owned, Disabled-owned, SMMEs) require proof (CIPC documents, B-BBEE certificates, or sworn affidavits). Ownership must be 51% or more for full points; pro-rata points apply for partial ownership. Submit fully completed, signed, and dated SBD forms (SBD1, SBD4, SBD6.1). Use black ink only; no correction fluid. Attach company profile to the technical proposal. Bidders in service of the state, or with state-employed directors/members, are disqualified.

Evaluation uses a staged process: Gate 02 (Functionality) requires a minimum 70% score to proceed. Scoring criteria: Company Experience (20 points), Team Leader/Team Members Experience (25 points), Qualifications (20 points), Project Plan (35 points). Gate 03 (Administrative Compliance) verifies SBD forms and specification compliance. Gate 04 (Point Scoring System) applies an 80/20 preference point system: Price (80 points), Preferential Points (20 points). Preferential points are allocated for: Black-owned (4), Women-owned (4), Youth-owned (4), Disabled-owned (4), SMMEs (4). Proof of claims is mandatory. Ties are resolved by specific goals, then functionality, then lot draw.