Appointment of a Service Provider for Design, Development and Deployment of Integrated Enterprise GIS System for five (5) years

4.1. Assessment & Enablement Planning

 GIS Maturity Assessment Report

o Including review of ArcGIS Enterprise/Online environments, user base,

and spatial data assets.

 Organisational GIS Needs Assessment

o Identification of spatial use cases across all business units, aligned with

strategic outcomes.

 Spatial Use Case Catalogue

o Examples include spatial asset tracking, BI-linked visitor management

insights, and maintenance response mapping.

 GIS Enablement Plan and Roadmap

o Prioritised quick-wins, high-impact opportunities, and a phased plan for

scalable adoption.

 GIS Awareness Campaign Report

o Summary of activities used to build understanding of GIS potential

across departments.

4.2. Change Management Framework

 GIS Change Management and Adoption Strategy

o Aligned to SANParks structures, maturity, and user needs.

 Stakeholder & User Role Map

o Includes emphasis on managerial and executive roles critical for uptake.

 Onboarding & Awareness Sessions Report

o At least one engagement with EXCO and one with key business units,

including feedback and uptake insights.

 Passive Digital Awareness Campaign Plan & Outputs

o Examples: intranet banners, desk drops, internal comms pieces tailored

to all organisational levels.

4.3. Geospatial Governance

 Geospatial Governance Framework Document

o Including recommended structure aligned with national legislation and

industry best practice.

 Draft Policies and Standards Pack

o Covers GIS usage, data quality, access, sharing, and stewardship roles.

 Role Definition Matrix

o Describes responsibilities for system owners, data custodians, and

oversight mechanisms.

4.4. System Design, Spatial Enablement & Integration

 GIS System Architecture and Design Document

o Optimised ArcGIS Enterprise configuration and integration strategy.

 Business System Spatial Integration Report

o Describes spatial enablement opportunities with existing internal

systems or workflows (e.g., BI tools, internal apps).

 2 High-Impact Dashboards or Web Apps

o Focused on executive reporting and operational insight with exportable

reporting functionality.

 Spatial Workflow Framework

o Defined, semi-automated workflows to reduce manual updates and

improve data reliability.

 GIS Reporting and Monitoring Toolkit

o Workflows/Dashboards/templates to monitor GIS usage, performance,

and system engagement.

 Sustainability, Innovation & Future-Readiness Roadmap

o A strategic planning document providing guidance for maintaining,

scaling, and evolving SANParks’ GIS ecosystem, including readiness for

interactive digital twins, AI, ML, and emerging technologies in alignment

with the organisation’s digital strategy.

4.5. Training & Knowledge Transfer

 GIS Training Plan and Delivery Report

o Includes training for technical staff, business users, and support

materials.

 Training Content Pack

o E-learning modules, user guides, cheat sheets, and workshop

presentations.

 Knowledge Transfer & Mentoring Report

o Documentation of support and capacity building during rollout.

 System Documentation Package

o Complete records of system architecture, workflows, and integrations

(technical & non-technical formats).

DETAILED PRICING – SBD 3.1 Firm Pricing

Total Bid Price. Price changes whether as a result of CPI, PPI, extensions or

expansions will be allowed in terms of the signed contract by both parties.

1. Pricing Approach

The pricing structure covers the full 5-year lifecycle of the SANParks Spatial

1. Assessment & Enablement Planning

2. Change Management Framework

3. Geospatial Governance

4. System Design, Spatial Enablement & Integration

5. Training & Knowledge Transfer

Pricing to be grouped into:

• Initial Implementation (Year 1 intensive)

• Annual Support, Change Management, Governance & Maintenance (Years 1–5)

• Scheduled Enhancements (Years 2, 3 & 5)

• Training & Capacity Development (Recurring)

Assumptions & Exclusions

• All prices include VAT.

• Licences (ArcGIS, cloud services) supplied/covered by SANParks unless

explicitly priced.

• Data quality or substantial remediation beyond normal cleaning is excluded.

• Travel and accommodation excluded unless specifically itemised.

• Major system overhauls due to external changes may incur variation costs.

• As-Needed Services will be listed separately and is not included in the Bid price.

2. Cost Breakdown by Workstream

2.1 Assessment & Enablement Planning (Year 1 Only)

Deliverable / Activity Description Cost ex VAT (ZAR) VAT (15%) Total Incl VAT

(ZAR)

Needs & maturity Assessment of GIS maturity, ArcGIS R R R

assessment Enterprise/Online review, user profiling

Organisation-wide use Workshops, interviews, analytical mapping of R R R

case development high-value use cases

Enablement Plan & Quick wins, phased adoption, enterprise R R R

Roadmap integration plan

Awareness campaign — Organisation-wide introduction to GIS R R R

Phase 1 concepts

Assessment & Enablement Planning (Year 1) R R R

2.2 Change Management Framework (Years 1–5)

Deliverable Description Cost ex VAT (ZAR) VAT (15%) Total Incl VAT (ZAR)

Change management & Organisational change blueprint for spatial R R R

adoption strategy enablement

development (Year 1)

EXCO & strategic EXCO session, briefing packs, executive R R R

onboarding alignment

Business unit onboarding Targeted onboarding sessions for priority R R R

departments

Digital internal awareness Intranet content, digital notices, passive R R R

campaign comms

Biannual technology Executive briefings & progress updates R R R

briefings

Change Management (5 Year) Total R R R

2.3 Geospatial Governance (Years 1–2 Primary Development, Years 3–5 Maintenance)

Deliverable Description Cost ex VAT (ZAR) VAT (15%) Total Incl VAT

(ZAR)

Governance framework & Development of GIS governance aligned to R R R

legislative alignment South African standards

Policies, standards & Draft pack: data quality, sharing, access, R R R

guidelines custodianship

Role definition matrix System owners, data custodians & workflows R R R

Governance review & Annual review of standards & structure R R R

update

Governance (5 Years) Total R R R

2.4 System Design, Spatial Enablement & Integration (Years 1–5)

2.4.1 Initial Architecture & Integration (Year 1)

Deliverable Description Cost ex VAT (ZAR) VAT (15%) Total Incl VAT

(ZAR)

ArcGIS Enterprise Portal, Data Store, AGOL optimisation R R R

architecture optimisation

Spatial enablement of Integration with key systems from assessment R R R

internal business systems phase

Dashboard/web app Two high-impact dashboards for executive R R R

development reporting

Spatial workflow Semi-automated data pipelines for real-time R R R

automation updates

Reporting & monitoring System usage, performance dashboards R R R

toolkit

Sustainability & innovation Future technology plan, Digital twins, AI/ML R R R

roadmap readiness

System Design & Enablement (Year 1) Total R R R

2.4.2 Ongoing System Support & Maintenance (Years 1–5)

Support will be charged at the contracted professional services hourly rate, with SANParks approving hours in advance for all tasks. The

Service Description Hour rate (ZAR) Estimated Cost ex VAT (15%) Total Incl VAT

VAT (ZAR) (ZAR)

Platform support & Technical support, ± X hours @ R...... R R R

issue resolution troubleshooting / hour

System monitoring & Performance checks, ± X hours @ R ....... / R R R

optimisation patching, upgrades hour

BI integration & Ongoing enhancements ± X hours @ R......../ R R R

enhancement support to dashboards/web apps hour

System Support (5 Years) Total R R R

2.4.3 Scheduled Enhancement Cycles (Years 2, 3, and 5)

Enhancement cycles allow SANParks to keep systems modern, add new dashboards, update workflows, and integrate new technologies.

Year Enhancement Focus Cost ex VAT (ZAR) VAT (15%) Total Incl VAT

(ZAR)

Year 2 Workflow optimisation, new reporting components, R R R

additional automation

Year 3 Additional dashboard or viewer, expanded system R R R

integrations

Year 5 Major update cycle, technology refresh, AI/ML- R R R

ready workflows

Enhancements (5-year) Total R R R