This tender has been awarded to PINK ELEPHANT ITSM SUPPORT SOLUTIONS for R 2 809 696 68.
AwardedFIC/RFB/HALO ITSM SOLUTION/03/2026/27
Award Information
Award Value
R 2 809 696 68
Winning Supplier
PINK ELEPHANT ITSM SUPPORT SOLUTIONS
Type: QSE
Information and Communication
Appointment of a service provider for the provision of support and maintenance services, including the enhancement, configuration and expansion of the financial intelligence centre’s existing halo itsm solution.
Appointment of a service provider for the provision of support and maintenance services, including the enhancement, configuration and expansion of the financial intelligence centre’s existing halo itsm solution.
Validity Period90 Days
Briefing Session
No
Original Tender Documents
Request for bid- ITSM Solution support and maintenance final.pdf
What the tender required and what the award supports
Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.
Summary
The financial intelligence centre (fic) invites bids from suitably qualified and experienced service providers for the support, maintenance, enhancement, configuration and expansion of its existing cloud-based halo itsm solution. The contract will run for three years (annually renewable based on performance), with services commencing by 01 november 2026 and the final product delivered by 31 march 2027. Bidders must be accredited halo implementation delivery partners and must comply with all mandatory requirements, including csd registration, tax compliance, and submission of the required forms, or risk disqualification.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
DocumentRequest for bid- ITSM Solution support and maintenance final.pdfReview complete
Description
Award analysis coverage
0 of 1 source documents fully reviewed. Unstated details are identified only after complete source review.
technical scope
6 sourced criteria
financial capacity
4 sourced criteria
pricing
4 sourced criteria
compliance returnables
2 sourced criteria
evaluation
4 sourced criteria
experience
1 sourced criteria
personnel
Source analysis requires completion or review
equipment capacity
Source analysis requires completion or review
delivery contract
1 sourced criteria
equity registrations
5 sourced criteria
What the buyer was looking for
1Mandatory requirement
Bidders must complete, sign and submit SBD 1 (Invitation to Bid) and SBD 4 (Bidder's Disclosure) – failure results in disqualification.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
Source: Request for bid- ITSM Solution support and maintenance final.pdf
Appointment of a service provider for the provision of support and maintenance services, including the enhancement, configuration and expansion of the Financial Intelligence Centre's existing HALO ITSM Solution. The FIC currently uses HALO ITSM as its cloud-based IT Service Management platform to support internal service-rendering divisions and an externally facing contact centre. The purpose is to enhance workflows, service categories, approval processes, reporting capabilities, system administration and onboarding of additional tenants.
Important Dates
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Closing date: 17 September 2026, 11:00. Services commence by 01 November 2026. Final product delivered by 31 March 2027. Current licenses expire 31 October 2026 and must be renewed before expiry. Validity period of proposal: 90 days from closure.
Contact Information
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Direct bidding procedure and technical enquiries: Supply Chain Management, contact number 012 641 6000, email [email protected]. Delivery address: Tender Box, Financial Intelligence Centre, Byls Bridge Office Park, Building 11, 13 Candela Street, Highveld Ext 73, Centurion. Access pin requests: [email protected]. Fraud reporting: [email protected] or Fraud Hotline 0800 701 701.
Submission Guidelines
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Submit one original printed copy and one electronic copy (preferably on a memory stick) of the RFB document. Deliver to the Tender Box at Financial Intelligence Centre, Byls Bridge Office Park, Building 11, 13 Candela Street, Highveld Ext 73, Centurion. Bidders must request an access pin 24 hours in advance from [email protected] and present an ID or valid driver's licence at the main gate. Bids must be on official forms, not re-typed. Late bids will not be accepted. Proof of authority (e.g. company resolution) must accompany the signature.
Evaluation Criteria
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Evaluation follows three stages: pre-selection (mandatory requirements), technical specification compliance, then price and specific goals. The 80/20 preference point system applies: 80 points for price, 20 points for B-BBEE status level. Price points calculated as Ps = 80(1 - (Pt - Pmin)/Pmin). B-BBEE points: Level 1 = 20, Level 2 = 18, Level 3 = 14, Level 4 = 7, Level 5 = 4, Level 6 = 2, Levels 7-8 and non-compliant = 0. Only bids fully complying with technical specifications are evaluated further. The FIC may negotiate terms and is not obliged to accept the lowest price.
Technical Specifications
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Scope includes enhancement, configuration and expansion of the FIC's existing HALO ITSM Solution. Key areas: ICT Change Management (standard change templates, automatic publication of Forward Schedule of Change, incident linking); Problem Management (link incidents to problems, remove SLA from problem tickets); Approvals (SLA starts after approvals, alternate approvers, notifications); Ticket Status and SLA (SLA extension approvals, pending status rules, SLA clock review); Incident and Service Requests (child tickets, recategorisation); Service Categories and Self-Service portal (review categories, VPN access requests); System notifications (review and update); Knowledge Base (approval processes); Dashboards and Reports (fix, create monthly dashboard, add reports); Appointment scheduling (integrate with Outlook); License configuration. Additional tenants: onboard three divisions, configure per operational requirements, access restrictions, scalability. Administration: define roles, training, update manuals. Public Query Process enhancements: search functionality, knowledge base, historic view, phone query workflow, reports, level 2 categories, response templates, document handling, notifications, bulk responses, spam filtering, reporting accuracy, dashboards, categorisation, audit trails, template library, draft response save, duplicate query linking, mandatory categorisation. Support services: system administration functions, enhancement assistance, incident and problem resolution, 15 support hours per month with carry-over, bi-monthly service review meetings.
Experience & Qualifications
Source: Request for bid- ITSM Solution support and maintenance final.pdf
FIC may reject a proposal if the recommended bidder has committed a proven corrupt or fraudulent act in competing for the contract. FIC may disregard bids if the bidder or any director has abused the FIC's supply chain management system, committed proven fraud or improper conduct, or failed to perform on previous contracts. Such actions will be communicated to National Treasury.
Quality Management
Source: Request for bid- ITSM Solution support and maintenance final.pdf
Quality management aspects include: enhance audit trails, ensure correct email addresses for receipts, improve CAP Quality Assurance landing page to show initial query and response, provide template library for responses, add save button to draft response box, option to link duplicate queries, dashboard accessibility for officers, mandatory categorisation of PQP's, document handling (view attachments without download, distinguish client-submitted vs user-attached documents, ensure documents attached by CAP officers are sent to client), admin assigning reports, status change notifications, closed queries reopen option, bulk response functionality, spam query filtering, reporting accuracy (outstanding queries per CAP officer), enhance dashboard for CAP Quality Assurance.
Pricing Schedule
Source: Request for bid- ITSM Solution support and maintenance final.pdf
Pricing schedule: Template 1 for enhancements (initial assessment, planning, implementation, testing, handover and training). Template 2 for licensing and support and maintenance services over three years, including existing licenses (11 named fixed, 23 concurrent floating) and additional licenses (3 named fixed, 3 concurrent floating). Total bid price including VAT. Validity period 90 days from closure.
Financial Requirements
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Pricing must be submitted using provided templates. Template 1 - Enhancements: deliverables include Initial Assessment, Planning and definition of strategy, Implementation, Testing, Handover and Training. Template 2 - Licensing and Support and Maintenance Services over three years: existing licenses (11 named fixed, 23 concurrent floating) and additional licenses (3 named fixed, 3 concurrent floating). Pricing must include additional new licenses co-termed with existing ones. Total bid price including VAT. Validity period 90 days from closure.
Compliance Requirements
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Mandatory requirements: CSD registration (submit valid CSD report or supplier number); valid B-BBEE certificate or sworn affidavit (SANAS accredited or as prescribed); completed and signed SBD 1 (invitation to bid); completed and signed SBD 4 (bidder's disclosure); completed SBD 6.1 (preference points claim); HALO OEM accreditation as implementation delivery partner (attach valid proof); completed pricing schedule. Failure to comply with mandatory requirements 1, 3, 4, 6, 7 results in disqualification; failure on 2 and 5 forfeits preference points. Tax compliance: submit SARS TCS PIN or CSD number; consortia/joint ventures must each submit separate TCS or CSD. Bids from persons in service of the state or with directors in service of the state will not be considered.
Contractual Terms
Source: Request for bid- ITSM Solution support and maintenance final.pdf
Contract duration: services commence by 01 November 2026, final product delivered by 31 March 2027. Project plan must be submitted and approved. Support services period three years, annually renewable based on performance. FIC has right to negotiate terms and conditions including price; not obliged to accept lowest price. Contract only concluded when reduced to writing and signed by designated responsible persons. FIC may reject bids for proven fraud or corruption. Payment terms: invoicing per VAT Act, payment within 30 days of valid invoice. FIC may request presentations or demonstrations from short-listed bidders.
Special Conditions
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Special Conditions of Contract: FIC has the right to negotiate terms and conditions including price; FIC not obliged to accept lowest price; contract only concluded when signed in writing; FIC may reject bids for proven fraud or corruption; payment terms include invoicing per VAT Act, payment within 30 days of valid invoice; FIC may request presentations or demonstrations from short-listed bidders.
Requirements
Source: Request for bid- ITSM Solution support and maintenance final.pdf (TENDER)
Mandatory requirements: CSD registration, valid B-BBEE certificate or sworn affidavit, completed SBD 1 and SBD 4 forms, SBD 6.1 preference points claim, HALO OEM accreditation as implementation delivery partner, completed pricing schedule. Failure to comply with mandatory requirements 1, 3, 4, 6, 7 results in disqualification; failure on 2 and 5 forfeits preference points.
Section
Source: Request for bid- ITSM Solution support and maintenance final.pdf
Evaluation process: pre-selection on mandatory requirements, then technical specification compliance, then price and specific goals using 80/20 preference point system (80 points price, 20 points B-BBEE status level). Price formula: Ps = 80(1 - (Pt - Pmin)/Pmin). Adjudication by award structure; FIC may negotiate.
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
2Mandatory requirement
Bidders must comply with all technical specifications and scope of work as detailed in Part D – only bids fully compliant will be evaluated further.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
3Mandatory requirement
Bidders must submit one original printed copy and one electronic copy (preferably on a memory stick) of the RFB document to the tender box by the closing date and time.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
4Mandatory requirement
Bidders must request an access pin 24 hours in advance from [email protected] and present an ID or valid driver's licence at the main gate.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
5Inferred operational need
Bids from persons in the service of the state, or companies with directors who are in the service of the state, will not be considered.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
6Mandatory requirement
The proposal must remain valid for 90 days from the closing date.
Threshold: 90 days
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
7Inferred operational need
Appointment of a service provider for the provision of support and maintenance services, including the enhancement, configuration and expansion of the Financial Intelligence Centre's existing HALO ITSM Solution. The FIC currently uses HALO ITSM as its cloud-based IT Service Management platform to support internal service-rendering divisions and an externally facing contact centre. The purpose is to enhance workflows, service categories, approval processes, reporting capabilities, system administration and onboarding of additional tenants.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
9Mandatory requirement
Submit one original printed copy and one electronic copy (preferably on a memory stick) of the RFB document. Deliver to the Tender Box at Financial Intelligence Centre, Byls Bridge Office Park, Building 11, 13 Candela Street, Highveld Ext 73, Centurion. Bidders must request an access pin 24 hours in advance from [email protected] and present an ID or valid driver's licence at the main gate. Bids must be on official forms, not re-typed. Late bids will not be accepted. Proof of authority (e.g. company resolution) must accompany the signature.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
10Mandatory requirement
Pricing must be submitted using provided templates. Template 1 - Enhancements: deliverables include Initial Assessment, Planning and definition of strategy, Implementation, Testing, Handover and Training. Template 2 - Licensing and Support and Maintenance Services over three years: existing licenses (11 named fixed, 23 concurrent floating) and additional licenses (3 named fixed, 3 concurrent floating). Pricing must include additional new licenses co-termed with existing ones. Total bid price including VAT. Validity period 90 days from closure.
Threshold: 90 days
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
11Mandatory requirement
Bidders must submit a completed pricing proposal/schedule using the provided templates, including pricing for enhancements, licensing (existing and additional), and support and maintenance for three years.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
12Mandatory requirement
Contract duration: services commence by 01 November 2026, final product delivered by 31 March 2027. Project plan must be submitted and approved. Support services period three years, annually renewable based on performance. FIC has right to negotiate terms and conditions including price; not obliged to accept lowest price. Contract only concluded when reduced to writing and signed by designated responsible persons. FIC may reject bids for proven fraud or corruption. Payment terms: invoicing per VAT Act, payment within 30 days of valid invoice. FIC may request presentations or demonstrations from short-listed bidders.
Threshold: 30 days
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
13Inferred operational need
Pricing schedule: Template 1 for enhancements (initial assessment, planning, implementation, testing, handover and training). Template 2 for licensing and support and maintenance services over three years, including existing licenses (11 named fixed, 23 concurrent floating) and additional licenses (3 named fixed, 3 concurrent floating). Total bid price including VAT. Validity period 90 days from closure.
Threshold: 90 days
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
14Inferred operational need
Special Conditions of Contract: FIC has the right to negotiate terms and conditions including price; FIC not obliged to accept lowest price; contract only concluded when signed in writing; FIC may reject bids for proven fraud or corruption; payment terms include invoicing per VAT Act, payment within 30 days of valid invoice; FIC may request presentations or demonstrations from short-listed bidders.
Threshold: 30 days
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
15Mandatory requirement
Bidders must be registered on the Central Supplier Database (CSD) and submit a valid CSD registration report or supplier number as proof.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
16Mandatory requirement
Bidders must provide a valid SARS tax compliance status PIN or CSD number; consortia/joint ventures must each submit separate TCS or CSD numbers.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
17Mandatory requirement
Bidders must complete and submit SBD 6.1 (Preference Points Claim Form) – failure forfeits specific goal points.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
18Mandatory requirement
Quality management aspects include: enhance audit trails, ensure correct email addresses for receipts, improve CAP Quality Assurance landing page to show initial query and response, provide template library for responses, add save button to draft response box, option to link duplicate queries, dashboard accessibility for officers, mandatory categorisation of PQP's, document handling (view attachments without download, distinguish client-submitted vs user-attached documents, ensure documents attached by CAP officers are sent to client), admin assigning reports, status change notifications, closed queries reopen option, bulk response functionality, spam query filtering, reporting accuracy (outstanding queries per CAP officer), enhance dashboard for CAP Quality Assurance.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
21Inferred operational need
FIC may reject a proposal if the recommended bidder has committed a proven corrupt or fraudulent act in competing for the contract. FIC may disregard bids if the bidder or any director has abused the FIC's supply chain management system, committed proven fraud or improper conduct, or failed to perform on previous contracts. Such actions will be communicated to National Treasury.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
22Mandatory requirement
Bidders must be accredited HALO implementation delivery partners and attach valid proof of accreditation.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
23Mandatory requirement
Bidders must submit a valid B-BBEE certificate issued by a SANAS accredited agency or a sworn affidavit as prescribed by the B-BBEE codes of good practice (failure forfeits preference points).
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
24Mandatory requirementConflicting classification
Evaluation process: pre-selection on mandatory requirements, then technical specification compliance, then price and specific goals using 80/20 preference point system (80 points price, 20 points B-BBEE status level). Price formula: Ps = 80(1 - (Pt - Pmin)/Pmin). Adjudication by award structure; FIC may negotiate.
Threshold: 80 points
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
26Mandatory requirementConflicting classification
Evaluation follows three stages: pre-selection (mandatory requirements), technical specification compliance, then price and specific goals. The 80/20 preference point system applies: 80 points for price, 20 points for B-BBEE status level. Price points calculated as Ps = 80(1 - (Pt - Pmin)/Pmin). B-BBEE points: Level 1 = 20, Level 2 = 18, Level 3 = 14, Level 4 = 7, Level 5 = 4, Level 6 = 2, Levels 7-8 and non-compliant = 0. Only bids fully complying with technical specifications are evaluated further. The FIC may negotiate terms and is not obliged to accept the lowest price.
Threshold: 80 points
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
The linked award records PINK ELEPHANT ITSM SUPPORT SOLUTIONS as appointed for this tender. Recorded contract value: 2809696.68 ZAR.
Qualified inference
Conflicting evidence
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
Relevant records disagree; review the cited sources and dates.
27Mandatory requirement
Mandatory requirements: CSD registration (submit valid CSD report or supplier number); valid B-BBEE certificate or sworn affidavit (SANAS accredited or as prescribed); completed and signed SBD 1 (invitation to bid); completed and signed SBD 4 (bidder's disclosure); completed SBD 6.1 (preference points claim); HALO OEM accreditation as implementation delivery partner (attach valid proof); completed pricing schedule. Failure to comply with mandatory requirements 1, 3, 4, 6, 7 results in disqualification; failure on 2 and 5 forfeits preference points. Tax compliance: submit SARS TCS PIN or CSD number; consortia/joint ventures must each submit separate TCS or CSD. Bids from persons in service of the state or with directors in service of the state will not be considered.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for PINK ELEPHANT ITSM SUPPORT SOLUTIONS.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
APPOINTMENT OF THE SERVICE PROVIDER FOR PROVISION OF HYGIENE CARE SERVICES FOR 2 YEARS (24 MONTHS) AT THE NATIONAL RESEARCH FOUNDATION PREMISES IN PRETORIA, BRUMMERIANRF/ CORP EM 65 /2025-26