Include a detailed maintenance and support plan with onsite technician response within 4 hours and full service restoration within 6 hours.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for ILEX (SOUTH AFRICA.
Qualified inference