Provision of aveva predictive analytics software license support and maintenance for ESKOM

• Closing date and time: As specified in the Tender Data. All times are South African Standard Time (SAST).
• Compulsory site visit or clarification meeting: Details are stated in the Tender Data. Failure to attend results in disqualification.
• Regularly check the Eskom Tender Bulletin and NT e-Tender Portal for deadline extensions, addenda, and clarifications.

• All communications must be in writing and addressed to the Eskom Representative only, as identified in the Invitation to Tender.
• Clarification requests must be submitted in writing to the Eskom Representative. Eskom will publish all queries and responses on the tender advertisement platforms (Eskom Tender Bulletin and NT e-Tender Portal).
• Specific contact details (name, email, phone, submission address) are provided in the Tender Data.

• Submit your tender by the closing date and time specified in the Tender Data. All times are South African Standard Time (SAST).
• For paper submissions: deliver the complete original tender plus one (1) complete hard copy to the address and tender box specified in the Tender Data. Proof of posting or courier delivery is not proof of receipt.
• For E-tendering: upload and finalize your tender via the Eskom Tender Bulletin site. Ensure documents are accessible, not corrupt, and finalized before the closing time.
• Package submissions correctly: mark separate packages as "ORIGINAL" and "COPY". Seal them in an outer package labeled "Confidential", including the tender number, your company details, and the submission address.
• Late tenders will not be accepted. Eskom takes no responsibility for misplacement, network issues, or incorrect references.
• Mandatory tender returnables must be submitted by the closing date. All documents must be completed, valid, and current for the entire tender validity period.
• If security for performance is required, name at least two (2) financial institutions you may approach for guarantees.
• Regularly check the Eskom Tender Bulletin and NT e-Tender Portal for addenda, clarifications, or deadline extensions.
• Eskom employees cannot submit tenders on your behalf.

• Eligibility: Must comply with criteria in the Tender Data. Tenderers (or principals) restricted from doing business with Eskom or State-Owned Companies are disqualified.
• 100% sub-contracting of the scope of work is prohibited and will result in disqualification.
• CIDB registration: If required, must be registered with the Construction Industry Development Board at closing or capable of registration within 21 working days. Proof of registration (or application) must be submitted by closing; actual registration proof must be provided by contract award.
• Misrepresentation or falsification of information (e.g., B-BBEE certificates, 'fronting') leads to disqualification, reporting to the B-BBEE Commission, and potential suspension from state business for up to 10 years.
• Pre-qualification: Tenderers must meet all basic compliance and mandatory returnable requirements. Failure to do so results in disqualification.
• Functionality: If applicable, must meet the minimum threshold stated in the Tender Data to proceed to further evaluation.
• B-BBEE: Proof of B-BBEE level (certificate/CSD report) must be provided by closing if it is a pre-qualification criterion. Sub-contractor B-BBEE status may also be required. Fraudulent or expired documents result in disqualification.
• Specific Goals: Supporting documentation must be submitted by closing. Failure to meet goals or submit proof results in zero points for Specific Goals under the 90/10 or 80/20 preference system.
• Ranking: Tenders are ranked based on the combined score of Price and Specific Goals (PPPFA).
• Objective Criteria: Contracts may be awarded to tenderers who did not score the highest points only if stipulated in the Invitation to Tender and in accordance with PPPFA Section 2(1)(f).

• Scope: Provision of Aveva predictive analytics software license support and maintenance.
• Review the Invitation to Tender documents for full specifications, works information, and any discrepancies. Notify the Eskom Representative immediately if any documents are missing or contain errors.
• Complete and submit the Acknowledgement Form with your tender, clearly stating whether the tender covers the whole or part of the works/services.
• Eskom will not compensate for any costs incurred in tender preparation, including testing or negotiation.

• Eskom will not compensate for any costs incurred in tender preparation, including testing or negotiation.
• Upon receipt of Invitation to Tender documents, check for completeness and notify the Eskom Representative of any discrepancies or omitted documents immediately.
• Complete and submit the Acknowledgement Form with your tender, clearly indicating whether the tender covers the whole or part of the works/services.

• Include all duties, taxes (including VAT), and levies applicable 14 days prior to the closing date in your rates and prices.
• Provide fixed rates and prices for the contract duration, unless price adjustments are explicitly provided for in the Invitation to Tender.
• State all prices in South African Rand (ZAR) unless otherwise instructed. For foreign currency, use the exchange rate and base date stipulated in the Invitation to Tender.
• Clarification of prices may be requested during evaluation, but this will not alter mandatory returnables submitted after closing.
• Designated material and threshold information must be submitted by contract award.
• Arithmetical errors will be corrected with tenderer concurrence. Specific correction rules apply, including:

• Line-item totals prevail over unit rates in case of multiplication errors.
• Corrected unit rates or totals will be binding if the tenderer confirms the prices as tendered.

• Include all duties, taxes (including VAT), and levies applicable 14 days prior to the closing date in your rates and prices.
• Provide fixed rates and prices for the contract duration, unless price adjustments are explicitly provided for in the Invitation to Tender.
• State all prices in South African Rand (ZAR) unless otherwise instructed. If foreign currency is involved, use the exchange rate and base date stipulated in the Invitation to Tender.
• Do not alter tender documents except to comply with Eskom Representative instructions or to correct errors. All alterations must be initialed by all signatories.
• Alternative tenders are only permitted if a main tender is also submitted and if allowed by the Invitation to Tender. Alternative tenders must be based on criteria stated in the Tender Data.
• Clarification of prices may be requested during evaluation, but this will not alter mandatory returnables submitted after closing. Arithmetical errors will be corrected with tenderer concurrence; specific correction rules apply.
• Designated material and threshold information must be submitted by contract award.

• Comply with all eligibility criteria stated in the Tender Data. Tenderers or their principals must not be restricted from doing business with Eskom or State-Owned Companies.
• 100% sub-contracting of the scope of work is prohibited and will result in disqualification.
• Comply with relevant legislation and regulations, including:

• National Treasury instructions
• CIDB Regulations (for construction works)
• PPPFA Regulations
• Amended B-BBEE Codes
• Coida
• OHS Act
• Eskom’s Safety, Health, Environment, and Quality (SHEQ) requirements

• Provide proof of valid SHEQ systems, policies, and capabilities by the closing date. All associated costs and personnel must be included in your tender.
• CIDB registration: If applicable, must be registered with CIDB by closing or capable of registration within 21 working days. Proof of registration (or application) must be submitted by closing; actual registration proof must be provided by contract award.
• If awarded the contract, achieve Contract Skills Development Goals (CSDG) and Contract Participation Goals (CPG) as per CIDB standards.
• Submit the SDL&I Undertaking by contract award. Failure to do so will result in the tender not being considered.
• Misrepresentation or falsification of any information, particularly B-BBEE certificates or evidence of 'fronting,' will lead to disqualification, reporting to the B-BBEE Commission, and potential suspension from state business for up to 10 years.

• Comply with the Occupational Health and Safety (OHS) Act and Eskom’s Safety, Health, Environment, and Quality (SHEQ) requirements.
• Provide proof of valid SHEQ systems, policies, and capabilities by the closing date. All costs and personnel associated with SHEQ must be included in your tender.
• CIDB registration: If applicable, must be registered with the Construction Industry Development Board by closing or capable of registration within 21 working days. Proof of registration (or application) must be submitted by closing; actual registration proof must be provided by contract award.
• If awarded the contract, achieve Contract Skills Development Goals (CSDG) and Contract Participation Goals (CPG) as per CIDB standards.

• Eskom may enter into mandated negotiations with one or more selected tenderers in accordance with its procurement policies and procedures.
• Eskom disclaims liability for the accuracy or completeness of tender documents and any losses, claims, or damages arising from participation in the tender process.
• Tender validity: Tenders must remain valid for acceptance by Eskom for the specified validity period after closing. If requested, tenderers must extend the validity period without modifying the tender. Refusal to extend results in exclusion from further consideration.
• Confidentiality: Treat all procurement-related matters as confidential. Use Eskom-provided documents solely for tender preparation and submission.
• Eskom reserves the right to cancel the tender at any time before contract conclusion and will provide written reasons upon request.
• Eskom may accept or reject any tender, variation, or alternative tender at its discretion.
• Contract preparation: Successful tenderers must review and sign the final contract documents, which may include addenda, returnables, and negotiated changes.

The tender is for the provision of Aveva predictive analytics software license support and maintenance to Eskom Holdings SOC Ltd and its subsidiaries. Bidders must complete the PAYE Questionnaire (Supplier Evaluation Pack) to determine their tax status for the contract.

For queries, contact the Eskom Group Tax Department in Megawatt Park. Email: [email protected].

Submit the completed and signed summary sheet along with all signed affidavits to Eskom. Email a copy to [email protected]. Failure to submit required documents may result in PAYE withholding.

Bidders must complete the PAYE Questionnaire to determine tax classification. Criteria include: South African residency, employment of 3+ full-time non-connected employees, no services rendered by connected persons, ≤80% income from a single client, services not mainly performed at Eskom premises under Eskom control/supervision, and passing the Dominant Impression Test for independent contractor status. Classification affects PAYE withholding and IRP5/IT3(a) coding.

Scope: Provision of Aveva predictive analytics software license support and maintenance to Eskom and its subsidiaries. Bidders must complete the PAYE Questionnaire for Service Contracts to determine tax classification.

PAYE will be withheld from payments if classified as a Personal Service Provider, Dependent Contractor, or Labour Broker without a valid IRP30 certificate. Payments will be coded on IRP5/IT3(a) certificates as per questionnaire results (e.g., code 3601, 3616, or 3617).

Tax Compliance: Complete the Eskom Supplier Evaluation Pack (PAYE Questionnaire) to classify as Independent Contractor, Personal Service Provider, Labour Broker, or Dependent Contractor. Required affidavits (Appendices 1-9) and declarations must be signed and submitted. Failure to provide accurate information or required certificates (e.g., IRP30) may result in PAYE withholding and liability for taxes, penalties, and interest.

Provision of AVEVA Predictive Analytics Software License Support and Maintenance for a period of 5 years.

Submit a technical file with mandatory returnables, each numbered to match the criteria questions. For each item, include: (1) Vendor response (select from the provided dropdown list), (2) Vendor evidence (specify file number, section, and page number of supporting documents), (3) Vendor comments (state any deviations or exceptions from Eskom’s business requirements).

Technical threshold: Minimum score of 0.75 required to qualify. Scoring breakdown: (1) AVEVA Predictive Analytics Customer First Program experience (weight: 0.2): 0.2 for evidence of services to >3 customers, 0.1 for 1-3 customers, 0 for no evidence. (2) OEM Authorisation (weight: 0.5): 0.5 for a signed OEM authorisation letter, 0 otherwise. (3) Local Support (weight: 0.2): 0.2 for 5 CVs of certified South African support personnel, 0.16 for 4 CVs, 0.12 for 3 CVs, 0.08 for 2 CVs, 0.04 for 1 CV. (4) AVEVA Predictive Analytics and AVEVA Pi Integration Knowledge (weight: 0.1): 0.1 for a company testimonial, 0 otherwise.

Scope: 5-year provision of AVEVA Predictive Analytics Software License Support and Maintenance. Required services: (1) Telephone and email consultation for technical software questions (8:00–17:00 Central Time Zone), (2) All enhancements, upgrades, and refinements included in AVEVA Predictive Analytics releases, (3) Updates to documentation due to maintenance, (4) Private access to the AVEVA support site, (5) Software releases: bi-annual major releases and ad-hoc releases. Supplier must be OEM-authorised to deliver these services and have certified, qualified, and experienced support personnel based in South Africa.

The Contract Quality Plan (CQP) template is designed to help suppliers identify and plan for meeting Eskom’s contract expectations for quality management. It is a structured document outlining the following:

• Quality management processes, procedures, and responsibilities.
• Standards, practices, resources, and processes pertinent to the specific product, service, or project.
• Compliance with SANS 466:2005 Edition 1 / ISO 10005:2005 Edition 2 guidelines for quality plans.

Submit the completed Contract Quality Plan (CQP) template as part of the tender. Ensure all required sections are filled in, including scope of work, communication channels, organogram, and documented information to be submitted to Eskom.

Compliance with the CQP template is mandatory. Bids will be evaluated on:

• Ability to meet detailed planning, documentation, and control requirements outlined in the template.
• Evidence of a formal Quality Management System (QMS) capable of fulfilling contract expectations.
• Demonstrated capacity to manage and monitor sub-suppliers effectively.
• Note: Explicit scoring criteria are not provided in this document; refer to the main tender for full evaluation details.

The Contract Quality Plan (CQP) must address the following:

• Scope of Work: Full description of works as per NEC or FIDIC documents.
• Communication Channels: Define roles, responsibilities, and methods (e.g., emails, meetings, progress reports) for quality-related communication with Eskom.
• Organogram: Include designations, roles, responsibilities, and QA/QC functions, with verification of who performs and checks tasks.
• Interfacing Documents: List core processes, work instructions, policies, procedures, industry standards, and specifications applicable to the scope.
• Suppliers & Sub-Suppliers: Provide a list of all suppliers/sub-contractors, including materials/components to be sourced or outsourced, and their evaluation/selection criteria.
• Monitoring of Suppliers/Sub-Suppliers: Describe post-award monitoring processes for suppliers and sub-contractors.
• Items to be Manufactured/Refurbished/Purchased: Submit a list with descriptions, production schedules, and whether items are produced in-house or outsourced.
• QCP/ITP Requirements: Identify offsite and onsite activities requiring Quality Control Plans (QCP) or Inspection Test Plans (ITP), including special controls (e.g., welding, NDT/NDE).
• Documented Information for Eskom: Submit technical records (e.g., method statements, inspection reports, QCP sign-offs, certificates, test reports).
• Records Control: Describe how records will be identified, retained, and disposed of, including a retrievable filing system.
• Non-Conformance Management: Provide processes for concession management, defect repair/rework, and inspection management.
• Databook Management: If applicable, include a databook index, operating/maintenance manuals, and purchase orders for quality-critical items.
• Tools & Equipment: List all tools/equipment, including calibration/maintenance status.
• Customer Property: Describe processes for handling Eskom’s property per ISO 9001.
• Product Preservation: Detail preservation, storage, handling, contamination control, packaging, and transportation processes.
• Identification & Traceability: Specify methods for traceability of SOW-related activities.
• Commissioning & Post-Delivery: Outline warranty conditions, technical support, defect correction periods, and customer satisfaction measurement.

This is Annexure Q, Eskom’s Supplier Quality Requirements form for the 5-year provision of AVEVA Predictive Analytics Software License Support and Maintenance. Bidders must:

• Complete and sign this form to acknowledge acceptance of Eskom Supplier Quality Requirements.
• Comply with Eskom specification 240-105658000 and ISO 9001 Standard.

Eskom’s Quality Representative for this tender:

• Name: Lesego Garegae
• Designation: Senior Advisor - QA
• Signature and date (15 April 2026) confirm authority.

Evaluation is based on compliance with Eskom Supplier Quality Requirements. Key points:

• Mandatory alignment with ISO 9001 and Eskom specification 240-105658000.
• Selection under Category 3 pre-contract assessment (clause 3.5.4 of 240-105658000).
• Appointment of a Quality Representative by the tenderer (Section E).
• Acceptance of Eskom’s standard conditions, including rights to access, information, and quality audits.

Scope: Provision of AVEVA Predictive Analytics Software License Support and Maintenance for 5 years.

Requirements:

• Complete and sign Annexure Q to acknowledge Eskom Supplier Quality Requirements.
• Comply with Eskom specification 240-105658000 and ISO 9001 Standard.
• Category 3 pre-contract quality assessment applies (clause 3.5.4).
• Main Supplier and Sub-supplier Capability and Capacity Assessment (clause 3.6) is mandatory.
• Post-contract: Contract Execution (clause 3.7.1) and Supplier Quality Performance Monitoring (clause 3.7.2).
• Standard Conditions: Eskom Rights of Access, Rights to Information, Preservation, Quality Audits, Management of Nonconformities, and Special Processes (clause 3.8.6).
• Address all ISO 9001 clauses: Context of Organisation, Leadership, Planning, Support, Operation, Performance Evaluations, and Improvement.
• Demonstrate 7 ISO 9001 Quality Principles: Customer focus, Leadership, Engagement of people, Process approach, Improvement, Evidence-based decision making, and Relationship Management.

Mandatory compliance requirements:

• ISO 9001 Standard certification or alignment.
• Full compliance with Eskom specification 240-105658000.
• Category 3 supplier quality assessment (clause 3.5.4).
• Post-award Supplier Quality Performance Monitoring Phase.
• Eskom may conduct Quality Audits.
• Management of Nonconformities process applies.
• Special Processes requirements (clause 3.8.6) must be met.

Eskom Representative: Lesego Garegae (alternate: Thandeka Jiyane).

Required returnable document: Form A must be completed and signed.

Scoring is divided into five sections with the following requirements:

• Section A (7 points): Provide objective evidence of a documented Quality Management System (QMS) compliant with ISO 9001:2015. This includes:
• A QMS manual or document defining the QMS and its scope.
• Approved quality policy and objectives from top management.
• Documented procedures for control of documented information (Clause 7.5).
• Documented procedures for control of nonconforming outputs (Clause 8.7).
• Documented procedures for nonconformity and corrective action (Clause 10.2).
• Documented procedures for internal audits (Clause 9.2).
• Section B (2 points): Provide documented evidence of the QMS in operation, including:
• Defined roles, responsibilities, and authorities (organization chart and responsibility matrix, including quality management function).
• Control of externally provided processes, products, and services (criteria for evaluation, selection, monitoring, and re-evaluation of external providers).
• Section C (1 point): Submit a draft Contract Quality Plan specific to the scope of work, referencing ISO 10005 and using the provided template.
• Section D (1 point): Submit a draft Inspection and Test Plan (ITP) or Quality Control Plan (QCP) for the software support and maintenance.
• Section E (1 point): Complete and sign Form A for user-defined additional requirements.

Scoring is divided into five sections:

• Section A (7 points): Evidence of a documented QMS compliant with ISO 9001:2015, including manual, policy, objectives, and documented procedures.
• Section B (2 points): Evidence of the QMS in operation, including organizational roles/responsibilities and control of external providers.
• Section C (1 point): Draft Contract Quality Plan specific to the scope, referencing ISO 10005 and using the provided template.
• Section D (1 point): Draft Inspection and Test Plan (ITP) or Quality Control Plan (QCP) for the software support and maintenance.
• Section E (1 point): Completion and signature of Form A for user-defined additional requirements.

Tender scope: Provision of AVEVA predictive analytics software license support and maintenance. Contract duration: 5 years. Document emphasizes Supplier Development and Localisation Initiatives (SDL&I) and transformation requirements over technical details.

Closing date: 15 June 2026 at 10:00. No other dates (briefings, site visits, clarifications) provided.

Submit bids as per the official tender listing. Required documents to claim preference points: valid B-BBEE certificate (SANAS-accredited), sworn affidavit, or CIPS affidavit; proof of ownership/shareholding (CIPC documentation preferred) with breakdown; certified ID copies of shareholders; proof of disability (if applicable). Eskom does not accept sworn affidavits with electronic signatures. Failure to provide these documents means scoring only out of 90/80 for price and 0 out of 10/20 for specific goals (not disqualified).

Scoring uses a 90/10 or 80/20 system (price vs. specific goals). Maximum 10/20 points for specific goals, added to price score, rounded to two decimal places. Contract awarded to highest scorer per Preferential Procurement Policy Framework Act. Objective criteria (e.g., subcontracting) are mandatory for award. If not met, the second-ranked tenderer may be recommended. B-BBEE status determines preference points. Subcontracting (30% for contracts >R30M) to designated groups (EMEs/QSEs: 51% Black-owned, youth, women, disabled, rural/township, military veterans, cooperatives) is a condition of award. Subcontractors must have equal/higher B-BBEE status unless subcontracted to a capable EME.

Scope: Provision of AVEVA predictive analytics software license support and maintenance. Contract duration: 5 years. No detailed technical specifications provided in the document. Refer to full tender documentation for specifics.

Mandatory: CSD registration. B-BBEE compliance: EMEs (≤R10M revenue) may submit sworn affidavit; QSEs (≤R50M) must submit sworn affidavit if 51% Black-owned or comply with full QSE scorecard; entities >R50M revenue require valid B-BBEE certificate. Subcontracting: 30% of contracts >R30M must go to 51% Black-owned EMEs/QSEs (designated groups). Before contract award, submit: proof of subcontract agreement, subcontractor CSD report, and subcontractor B-BBEE certificate/affidavit. B-BBEE improvement plan required within 30 days of signing: Level 1-3 must maintain/improve; Level 4 must reach Level 3 by end of year one; Level 5-8/non-compliant must reach Level 4 by end of year one and improve one level annually thereafter. Skills development: train one unemployed graduate per R2M cumulative spend in SFIA skills profiles. Local procurement content: separate local/imported components in pricing. 2.5% invoice retention for SDL&I non-compliance (biannual reports required).

Provision of AVEVA Predictive Analytics Software License Support and Maintenance services for 5 years. Services are required for existing licenses implemented across Eskom Generation Power Stations. Inventory includes 80 units of Predictive Analytics Software Suite (Server, Web, Unlimited Clients) across 15 sites. Service components include telephone and email technical consultation, software enhancements/upgrades, documentation updates, access to AVEVA support site, bi-annual and ad-hoc software releases. Current version: 2022 R2 P2 HF1. License type: Perpetual, active. Deployment: On-premises. Support: AVEVA Customer First Premium terms (on-site support excluded). Upgrades/testing: Access included; implementation and testing excluded (handled by Eskom). Training: Not applicable.

Closing time: 10:00 on 15 June 2026.

Returnable documents: Submit all required forms as specified in the tender document. Ensure completeness and accuracy to avoid disqualification.

Bidder must be an authorized AVEVA partner or reseller capable of providing AVEVA Customer First Premium Level Support. Must demonstrate experience in supporting AVEVA Predictive Analytics software in large-scale, critical infrastructure environments. Must comply with Eskom's procurement and contractual requirements. Pricing must exclude costs for upgrades, implementation, and testing.

Scope: Provide AVEVA Predictive Analytics Software License Support and Maintenance services for 5 years.

Coverage: 80 units of Predictive Analytics Software Suite (Server, Web, Unlimited Clients) across 15 Eskom Generation Power Stations (Arnot, Majuba, Matimba, Lethabo, Camden, Grootvlei, Matla, Tutuka, Kriel, Kendal, Hendrina, Medupi, Duvha, Kusile).

Service includes:

• Telephone and email technical consultation during normal working hours (8:00 a.m. to 5:00 p.m., Central Time Zone).
• All software enhancements, upgrades, and refinements included in AVEVA releases.
• Updates to documentation resulting from program maintenance.
• Private access to the AVEVA support site.
• Software releases: Bi-annual major releases and ad-hoc releases.

Current software version: 2022 R2 P2 HF1.

License type: Perpetual, all 80 units active.

Deployment: On-premises.

Support coverage: AVEVA Customer First Agreement (Premium CFA User). On-site support excluded.

Upgrades and testing: Access to software upgrades and patching included. Implementation and testing excluded (handled internally by Eskom).

Pricing: Do not include costs for upgrades, implementation, or testing. Scope is for support and maintenance only.

Training/Transfer of skills: Not applicable.

Supplier must provide monthly service reports reflecting: all logged incidents by priority (P1–P4), actual response/update times vs SLA targets, outstanding issues with root causes and corrective actions, system availability/health indicators. Quarterly operational meetings will be held to review SLA performance, discuss major incidents, preventative actions, improvement items, and track contract risks. Repeated SLA non-compliance triggers a written Corrective Action Plan (CAP). Persistent non-compliance beyond two consecutive reporting cycles escalates to Senior Manager: Applications Operations for contractual remedy. Contractual penalties or service credits apply for failure to meet critical SLA response and update metrics.

System classification: Life of Plant and Safety Critical. Failure may result in injury/death or significant revenue loss.

Recovery targets: Time loss/RTO < 8 hours, Data Loss/RPO = 0.

SLA requirements (AVEVA Customer First Premium Level Support):

• P1-Critical: Mean Time To Respond 1 hour, Update Frequency 12 hours.
• P2-Serious: Mean Time To Respond 2 hours, Update Frequency once per day.
• P3-Moderate: Mean Time To Respond 12 hours, Update Frequency 4 days.
• P4-Informational: Mean Time To Respond 16 hours, Update Frequency 5 days.

Performance monitoring: Monthly service reports required, including logged incidents by priority, response/update times vs SLA targets, outstanding issues with root causes and corrective actions, system availability/health indicators.

Governance: Quarterly operational meetings to review SLA performance, discuss incidents and improvements, track contract risks.

Non-compliance management: Repeated SLA failures trigger a written Corrective Action Plan (CAP). Persistent non-compliance beyond two cycles escalates to Senior Manager for contractual remedy. Contractual penalties or service credits apply for failure to meet critical SLA metrics.

The AVEVA Predictive Analytics software is classified as a Safety Critical system. Failure may result in injury or death to humans and/or significant revenue loss. Recovery targets: Time loss/RTO < 8 hours, Data Loss/RPO = 0.

AVEVA Customer First Program – Premium Level Support terms apply with priority metrics:

• P1-Critical: Mean Time To Respond 1 hour, Update Frequency 12 hours.
• P2-Serious: Mean Time To Respond 2 hours, Update Frequency once per day.
• P3-Moderate: Mean Time To Respond 12 hours, Update Frequency 4 days.
• P4-Informational: Mean Time To Respond 16 hours, Update Frequency 5 days.

System classified as Life of Plant and Safety Critical. Performance monitored against SLA targets; monthly reports required. Quarterly governance meetings to review performance, incidents, and risks. Non-compliance management: CAP triggered for repeated failures, escalation after two cycles, penalties/service credits for critical metric failures.

This tender is for the provision of Aveva Predictive Analytics Software License Support and Maintenance. Key pricing rules: all quoted prices must be in ZAR, excluding VAT and escalations. Prices must align with the provided scope and estimated license quantities. Currency selection is available via dropdown in Column I. Currency, ROE, and ROE Published Date must be captured on the Currency sheet. Contract Price Adjustment details must be provided in Column AK. Exchange rate variations cannot be claimed for local mark-up.

Evaluation is governed by the Preferential Procurement Policy Framework Act (PPPFA). Key requirements: use only approved currencies (AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, USD, ZAR) or obtain prior approval for others. Must follow SARB exchange rate methodology and submit a complete pricing schedule with all mandatory fields populated.

Scope: Provision of Aveva Predictive Analytics Software License Support and Maintenance for Eskom power stations. Coverage includes: Arnot, Majuba, Matimba, Lethabo, Camden, Grootvlei, Matla, Tutuka, Kriel, Kendal, Hendrina, Medupi, Duvha, and Kusile. Each site has specified generating units and megawatt ratings (e.g., Arnot: 6 units at 350 MW; Medupi: 6 units at 800 MW). Pricing must align with the provided scope and estimated license quantities.

Pricing Format: All quoted prices must be in ZAR, excluding VAT and escalations. Prices must be based on the provided scope and estimated license quantities. Currency selection is via dropdown in Column I. Currency, Rate of Exchange (ROE), and ROE Published Date must be captured on the Currency sheet. Contract Price Adjustment details must be provided in Column AK. Exchange Rate Requirements: Adjustments for prevailing rates and future price adjustments will be determined at contracting. Exchange rate variations cannot be claimed for local mark-up. Use SARB exchange rate at 12:00 on the advertisement day for foreign currency conversion. Submit proof of SARB rates used. Only USD/ZAR, GBP/ZAR, and EUR/ZAR are directly published; other currencies must be inverted. Exchange rates must be rounded to 4 decimals (format: 1 Foreign Currency = R Amount). Pricing Structure: 5-year schedule with annual columns (Year 1 to Year 5). Unit pricing required in both nominated currency and ZAR. Totals must be calculated in both nominated currency and ZAR. Multiple currencies are accepted (AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, USD, ZAR). Payment Method 2 is considered a 'foreign payment' even in ZAR. F.O.R. Prices for imported items are not considered foreign payments.

• Eskom’s eTendering system is a web-based platform for electronic submission of tender documents.
• Replaces physical submissions at Eskom tender offices.
• Suppliers must register with a CSD number, email, and mobile; OTP authentication is required.
• Accessible via TenderBulletin (https://tenderbulletin.eskom.co.za) or directly at https://eTendering.eskom.co.za.
• Includes functionality for 'closed tenders' where selected suppliers are invited directly via email.

• For system issues (Tender Bulletin, eTendering, OpenText): Contact the buyer responsible for the published tender.
• Automated system emails may originate from: [email protected].
• For password reset: Use the 'Forgot your password' feature on the eTendering portal. OTP verification will be sent to registered email or mobile.

• Submit bids electronically via Eskom’s eTendering system. No physical submissions accepted.
• Register on the eTendering portal before submission: https://eTendering.eskom.co.za or via TenderBulletin: https://tenderbulletin.eskom.co.za.
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• Verify all documents are uploaded before clicking 'Finalize Submission'.
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• For system issues, contact the buyer responsible for the published tender.

• No explicit list of returnable documents provided.
• Required documents must be uploaded under categories such as Technical, Commercial, or Finance.

• Mandatory eligibility: Bidder must have a valid CSD (Central Supplier Database) number to access the eTendering system.
• Closed tenders may apply: Selected suppliers meeting predefined criteria will receive direct email invitations to bid.

• Scope: Electronic submission of tender documents via Eskom’s web-based eTendering system.
• System replaces manual/physical submissions at Eskom tender offices.
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• Document categorization: Upload files under predefined types (e.g., Technical, Commercial, Finance).
• Closed tender functionality: Selected suppliers may receive direct email links to bid privately.

• Mandatory: Valid CSD (Central Supplier Database) number required for registration and system access.

• Closed tenders may apply: Suppliers meeting selection and evaluation criteria are invited directly to bid via email.

Bidders must demonstrate robust quality management systems. Key requirements include: capability to provide ongoing Aveva Predictive Analytics software support and maintenance. References to Approved Inspection Authorities (AIA) and Third-Party Inspection (TPI) suggest certifications or compliance with inspection standards may be evaluated.

This document is a Quality Control Plan (QCP) / Inspection Test Plan (ITP) template (Annexure Q 240-109253302), not the main tender specification. It outlines the structure for quality control during contract execution, not the technical scope for Aveva software license support and maintenance.

Template Requirements:

• Contract/Order Number and Subcontractor Order Number fields must be completed.
• QCP Number with revision tracking is required.
• Scope of Work and Item/Plant/Material Description sections must be defined.

Approval Workflow:

• Contractor/Supplier sign-off is mandatory.
• Subcontractor sign-off is required where applicable.
• Eskom sign-off is mandatory.
• Approved Inspection Authority (AIA) sign-off is required where applicable.

Intervention Points (Key):

• Hold Point (H): Work stops until approval is granted.
• Witness Point (W): Eskom must witness the inspection (W1 = 100% witness, W2 = sample witness).
• Document Review (IN): For information only.
• Surveillance (S): Ongoing monitoring.
• Verification (V): Verification activities.
• Approval Point (AP): Document requires approval.

Inspection and Testing Methods:

• Visual inspection
• Microscopy
• Non-Destructive Testing (NDT)
• Liquid/Dye Penetrant testing
• Magnetic Particle testing
• EDDY current testing

Inspection Levels:

• T1: 100% Testing
• T2: Sample Testing
• A1: 100% Inspection
• A2: Sample Inspection
• R1: 100% Document Review
• R2: Sample Document Review

Acceptance Criteria:

• Functionality requirements
• Performance measures
• Regulatory compliance
• Chemical testing

Roles and Entities:

• NOBO: Notification Body
• TPI: Third Party Inspection
• AIA: Approved Inspection Authority

Note: This template is for execution-phase quality control, not the tender’s technical specifications for Aveva software support and maintenance.

• Scope: Provision of AVEVA Predictive Analytics Software License Support and Maintenance for Eskom Holdings SOC Ltd.
• Tender documents include annexures covering authorisation, acknowledgement, tenderer particulars, integrity declaration, CPA requirements, SBD forms, tax evaluation, NEC documentation, pricing schedule, scope of work, technical criteria, SDL&I strategy, quality requirements, and standard conditions.

• Tender closing: 15 June 2026 at 10h00 SAST.
• Clarification queries deadline: 5 working days before closing (10 June 2026). No clarification meeting; submit questions via email to [email protected].
• Tender validity period: 365 days (52 weeks) from closing date.

• Eskom Representative: Herman Mhlongo.
• Email: [email protected].
• Telephone: 011 516 7653.
• Fraud/corruption reporting (anonymous): Hotline 0800 11 2722 or email [email protected].

• Submit electronically via Eskom E-tendering portal: https://eTendering.eskom.co.za. No hard copies or zip files accepted.
• Deadline: 15 June 2026 at 10h00 SAST. Late submissions are disqualified.
• File requirements: All documents in PDF format (max 500MB per file, total submission max 4GB). Pricing schedule must also be submitted in Excel.
• Ensure submission status is marked as 'complete'. If resubmitting, only the latest version is considered.
• Mandatory disqualifiable returnables at closing: Authorisation Form (A), Acknowledgement Form (B), Tenderer’s Particulars (C), Integrity Pact Declaration (D), CPA for local/foreign goods (E/F), SBD 1 (H), SBD 4 (J), Tax Evaluation Questionnaire (K), NEC Documentation (L), Pricing Schedule (M), E-tendering Help Manual acknowledgement (U), E-tendering Help Manual (V).
• For joint ventures: Submit letter of intent/JV agreement, confirmation of single business entity operation, and proof of a single designated bank account in the JV’s name.

• Disqualifiable returnables (must be submitted at closing, complete and signed): Authorisation Form (A), Acknowledgement Form (B), Tenderer’s Particulars (C), Integrity Pact Declaration (D), CPA for local/foreign goods (E/F), SBD 1 (H), SBD 4 (J), Tax Evaluation Questionnaire (K), NEC Documentation (L), Pricing Schedule (M), E-tendering Help Manual acknowledgement (U), E-tendering Help Manual (V).
• Non-disqualifiable returnables: If missing/incomplete at closing, Procurement Practitioner will request submission within 5 working days. Failure to comply results in disqualification (excluding CIDB proof of grading, which has its own deadline).
• Evaluation returnables: Required at closing but non-submission scores zero (not disqualified).
• Contract award returnables: Mandatory documents must be submitted prior to award, complete and signed.
• JV-specific: Letter of intent/JV agreement, confirmation of single business entity, and proof of single designated bank account.

• Eligibility: Tenderers must not be on international sanctions lists, National Treasury/Eskom restriction lists, or Tender Defaulters list. No conflicts of interest or 100% subcontracting of scope. Only one tender per entity (or JV/consortium). JVs must state joint and several liability.
• Functionality (75% minimum threshold to pass): AVEVA Predictive Analytics Customer First Program (20%), OEM Authorisation (50%), Local Support (20%), AVEVA Predictive Analytics and Pi Integration Knowledge (10%). Failure to meet threshold results in disqualification.
• Price: Scored out of 90 points. Evaluated inclusive of VAT, corrected for errors, excluding contingencies, adjusted for acceptable variations, and based on Net Present Value. Unconditional discounts are considered; conditional discounts are not.
• Specific Goals (B-BBEE): Scored out of 10 points under 90/10 PPPFA system. Points table: Level 1 (10), Level 2 (9), Level 3 (6), Level 4 (5), Level 5 (4), Level 6 (3), Level 7 (2), Level 8 (1), Non-compliant (0). Required documents: Valid B-BBEE certificate (SANAS/affidavit/CIPC). Failure to submit evidence scores 0 for Specific Goals but does not disqualify.
• Ranking: Total score = Price (90) + Specific Goals (10). Highest score wins.

• Scope: Provision of AVEVA Predictive Analytics Software License Support and Maintenance.
• Technical evaluation criteria and weights: Refer to Annexure O (75% minimum threshold).
• Quality requirements: Refer to Annexure Q.
• Supplier Development, Localisation & Industrialisation (SDL&I) strategy: Refer to Annexure P.
• Scope of Work: Refer to Annexure N.

• Pricing scored out of 90 points under the 90/10 system for tenders above R50M.

• Pricing: Submit in PDF and Excel via E-tendering portal. Mandatory returnable at closing.
• Payment terms: 30 days for contracts ≤ R50M (incl. VAT); 60 days for contracts > R50M.
• Financial statements: Submit latest approved annual financial statements (no drafts/management accounts), including director’s report, auditor’s report, statements of financial position, comprehensive income, changes in equity, cash flows, and notes.
• For non-audited South African entities: Provide signed public interest score and ITA34C copies for current and previous years.
• For JVs/SPVs: Each partner must submit financial statements.

• Mandatory CSD registration: Required for all South African suppliers. No contract award without CSD registration (except foreign suppliers with no local CIPC entity).
• B-BBEE: Submit valid certificate (SANAS/affidavit/CIPC) to claim preference points. Non-submission scores 0 for Specific Goals but does not disqualify.
• Tax compliance: Local tenderers must provide SARS e-filing PIN or CSD profile/number. Foreign tenderers with SA footprint must provide tax clearance certificate. Foreign suppliers with no SA footprint must complete SBD1 (no tax proof required).
• COIDA: South African tenderers must provide certificate of good standing or proof of application from Compensation Fund or licensed insurer.
• Employment Equity: South African designated employers must provide proof of compliance with Employment Equity Act and submission of report to Department of Labour.
• Eligibility: No sanctions, National Treasury/Eskom restrictions, or Tender Defaulters list inclusion. No conflicts of interest or 100% subcontracting of scope.
• Contract terms: NEC3 Term Service Contract (TSC) or Supplier’s Agreement applies.

• Specific Goals (B-BBEE) scored out of 10 points under PPPFA 90/10 system.
• Points table: Level 1 (10), Level 2 (9), Level 3 (6), Level 4 (5), Level 5 (4), Level 6 (3), Level 7 (2), Level 8 (1), Non-compliant (0).
• Required documents: Valid B-BBEE certificate (SANAS-accredited), sworn affidavit, or CIPC B-BBEE certificate.
• Non-submission of evidence: Scores 0 for Specific Goals but does not disqualify. Tenderer may only score out of 90 for price.

• South African tenderers must provide a COIDA certificate of good standing or proof of application from the Compensation Fund or a licensed compensation insurer.

• Mandatory: Proof of CSD registration (CSD number/report). No award without CSD registration (except foreign suppliers with no local CIPC entity).
• Additional contractual requirements (if applicable): Commercial (NEC or supplier’s agreement), SDL&I, Quality, Financial Analysis.
• Assessment: Contractual requirements are evaluated post-ranking. Failure to meet them may render the tender non-responsive and ineligible for award.
• Contract type: NEC3 Term Service Contract (TSC) or Supplier’s Agreement.

• Eligibility: Tenderers (single company, JV, or consortium) must meet criteria in Tender Data. Must not be restricted from doing business with Eskom or State-Owned Companies.
• Disqualification criteria: Nationality of sanctioned country; multiple tenders per entity (except size limits on E-tendering); JV/consortium without joint and several liability; conflict of interest; tenders signed by unauthorised persons; restricted by National Treasury/Eskom/Tender Defaulters list; 100% subcontracting of scope.
• Conflict of interest evidence: Shared controlling partner/majority shareholder or relationships enabling access to/influence on other tenderers’ bids or Eskom’s decisions.

• Functionality criteria (75% minimum threshold to pass): AVEVA Predictive Analytics Customer First Program (20%), OEM Authorisation (50%), Local Support (20%), AVEVA Predictive Analytics and Pi Integration Knowledge (10%).
• Price evaluation: Scored out of 90 points. Includes VAT, arithmetic corrections, unconditional discounts, and Net Present Value comparison. Conditional discounts are not considered for scoring but applied at payment.
• Specific Goals (B-BBEE): Scored out of 10 points under 90/10 PPPFA system. Points table: Level 1 (10), Level 2 (9), Level 3 (6), Level 4 (5), Level 5 (4), Level 6 (3), Level 7 (2), Level 8 (1), Non-compliant (0).
• Required for preference points: Valid B-BBEE certificate (SANAS/affidavit/CIPC). Non-submission scores 0 for Specific Goals but does not disqualify.

Closing date for the tender: 15 June 2026 at 10:00 AM (South African time). The E-Tendering Training Acknowledgement Form must be submitted within a prescribed period, but the exact deadline for this returnable is not specified in the document.

Mandatory returnable: E-Tendering Training Acknowledgement Form must be fully completed and submitted within the prescribed period. Required fields: enquiry number, business name/JV, contact person (name, landline, cellphone, email), authorized signature, designation, and date. Bidders must acknowledge self-training via the e-Tendering Noddy Guide, video, or clarification meeting and confirm ability to operate the E-Tendering Solution. Failure to submit a fully completed form will render the tender non-responsive and result in disqualification.

Eligibility requires submission of the fully completed E-Tendering Training Acknowledgement Form within the prescribed period. Non-submission or incomplete submission results in the tender being deemed non-responsive, leading to disqualification.

Mandatory compliance: Submission of the fully completed E-Tendering Training Acknowledgement Form. Required fields: enquiry number, business name/JV, contact person details (name, landline, cellphone, email), written acknowledgment of self-training (via e-Tendering Noddy Guide, video, or clarification meeting), authorized signature, designation, and date. Incomplete or non-submission of this form will result in disqualification.

Mandatory requirement: Submission of the fully completed E-Tendering Training Acknowledgement Form. Fields to complete: enquiry number, business name/JV, contact person details (name, landline, cellphone, email), written acknowledgment of self-training (via e-Tendering Noddy Guide, video, or clarification meeting), authorized signature, designation, and date. Incomplete or non-submission results in disqualification.