Submissions closed on 13 February 2026. The information below is archived for reference.
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Organization
Cape Agulhas Municipality
Province
National
Closed
13 February 2026
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We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdf. You don’t need to refresh — this page will pick up the updated review automatically.
Important Dates
Source: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdfPublished date: 12 December 2025. Closing date and time: 13 February 2026, 12:00. No site visits or briefings are mentioned.
Contact Information
Source: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdfTechnical enquiries – Mr Kevin Fourie, ICT Division, tel: 028 425 5500, email: [email protected]. Procurement enquiries – Ms Geraldine Koopman, Supply Chain Management, tel: 028 425 5500, email: [email protected]. Documents can be obtained from Ms G Koopman (tel 028‑425‑5500, email [email protected]).
Submission Guidelines
Source: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdfTechnical Specifications
Source: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdfScope: Provide ICT support services and licensing for 36 months (starting 1 March 2026) covering on‑site support, 24‑hour response, hardware/software infrastructure, user account support, network design (LAN, WAN, campus, metro), installation and deployment, SLA monitoring, governance services (policy review, audits, disaster recovery, architecture, security policies, certificates). Service levels defined by impact levels (1‑3) with response times of ≤1 hour (critical), ≤4 hours (high), ≤24 hours (moderate) and ≤5 working days (low). Deliverables include network security management, cloud assessment & monitoring, cloud application activity monitoring, dark web monitoring, security audit, vulnerability scanning, penetration testing, SOC 24×7, SIEM, log management, security awareness training, documentation & knowledge management platform, and ongoing monitoring/management/audit system. All solutions must align with standards such as NIST CSF, ISO 27001, CIS Controls v8, POPIA, and support Microsoft 365, Azure, Teams, SharePoint, OneDrive, etc.
Compliance Requirements
Source: SCM41-2025-26 ICT SUPPORT SERVICE FOR A PERIOD OF 3 YEARS - TENDER DOCUMENT.pdfGovernment tenders in the Telecommunications sector represent significant opportunities for South African businesses. The South African government regularly procures goods and services through the eTender portal, making it essential for businesses to stay informed about new opportunities.
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