Procurement of support and maintenance of the local area network (LAN) infrastructure for a period of thirty-six (36) months.

• This document outlines the General Conditions of Contract applicable to government bids, covering definitions, application, standards, and various contractual clauses.
• The Special Conditions of Contract (SCC) for the specific bid will prevail in case of conflict with these general conditions.

• The Special Conditions of Contract (SCC) for this specific bid must be compiled separately and will supplement the General Conditions of Contract. In case of conflict, the SCC provisions prevail.
• The General Conditions of Contract are part of all bid documents and may not be amended.
• The purchaser is not liable for bid preparation expenses. A non-refundable document fee may apply.
• Invitations to bid are generally published in the Government Tender Bulletin, available from the Government Printer or electronically at www.treasury.gov.za.

Formal eligibility criteria (e.g., B-BBEE level, local content requirements) are not specified in the GCC. The GCC states that bids are generally published in the Government Tender Bulletin. Eligibility will be determined by the full bid documents, which must include the SCC. All bidders must have their tax matters in order. The GCC applies broadly to all bidders, including foreign suppliers, who are responsible for taxes and duties outside South Africa.

• Goods supplied must conform to the standards mentioned in the bidding documents and specifications.
• The supplier must not disclose contract documents or purchaser information without prior written consent.
• The purchaser may inspect the supplier's premises and records related to contract performance.
• The supplier indemnifies the purchaser against third-party patent, trademark, or industrial design infringement claims.
• Incidental services such as on-site assembly, tool provision, manuals, maintenance, and personnel training may be required as specified in the SCC.

• The supplier must not disclose or misuse contract documents or purchaser information without prior written consent.
• The purchaser may inspect the supplier's records and have them audited.

• The successful bidder must furnish a performance security within 30 days of contract award, as specified in the SCC. Acceptable forms include a bank guarantee, irrevocable letter of credit, or cashier's/certified cheque.
• Payment terms and conditions will be specified in the SCC.
• The supplier must submit an invoice with a delivery note copy.
• Payments will be made promptly, within 30 days of invoice submission, in Rand unless otherwise stated.
• Contract prices cannot vary from the bid prices except for adjustments authorized in the SCC.

• No contract will be awarded to a bidder whose tax matters are not in order. An original tax clearance certificate from SARS is required prior to award.
• The National Industrial Participation Programme (NIPP) applies to contracts subject to the NIP obligation.
• The supplier is responsible for all taxes, duties, and levies until delivery of goods.
• Corrupt or fraudulent practices, including collusion, are defined and prohibited, with severe penalties including contract termination and restriction from public sector business.

• The NIP Programme, administered by the Department of Trade and Industry, applies to all contracts subject to the NIP obligation.

• These General Conditions of Contract are revised as of February 2008.

• Special Conditions of Contract (SCC) must be compiled separately for this bid and supplement the General Conditions. In conflicts, the SCC provisions prevail.

Closing date: 22 July 2026. Closing time: 13h00.

Returnable Documents: Ensure all required documents are completed and submitted.

Bids must be submitted using the SBD 3.1 pricing schedule form. Non-firm prices will not be considered. Bids must remain valid for 60 days from closing date. All pricing must be in RSA currency with all applicable taxes included.

The pricing schedule requires specification compliance details: Indicate if the offer complies with specifications (YES/NO). If not, specify deviations. Provide: Brand and model, Country of origin, Period required for delivery, Delivery basis (Firm/not firm). All delivery costs must be included in the bid price.

Bid number: NCCQ65. Closing time: 13h00. Closing date: 22 July 2026. Offer must be valid for 60 days from the closing date of the bid.

Offer must be valid for 60 days from the closing date of the bid. Only firm prices are accepted; non-firm prices (including subject to exchange rate variations) will not be considered. All applicable taxes (VAT, PAYE, income tax, UIF contributions, skills development levies) must be included in the bid price.

Submit a separate pricing schedule for each delivery point if different delivery points influence pricing. The pricing schedule must include: Required by, At, Brand and model, Country of origin, Specification compliance (YES/NO) with deviations if any, Period for delivery, Delivery basis (Firm/not firm). All delivery costs must be included. All applicable taxes (VAT, PAYE, income tax, UIF, skills development levies) must be included.

The pricing schedule includes contractual terms: Provide details for Required by, At, Brand and model, Country of origin, Specification compliance (YES/NO) with deviations if any, Period for delivery, Delivery basis (Firm/not firm). All delivery costs must be included. All applicable taxes (VAT, PAYE, income tax, UIF contributions, skills development levies) must be included.

Bidder must not be listed in the Register for Tender Defaulters or List of Restricted Suppliers. Must not have engaged in collusive bidding practices. Must have arrived at the bid independently without consultation with competitors. Must not have undisclosed conflicts of interest with state employees or the procuring institution.

• Any person (natural or juristic) may submit a bid.
• Bidders must complete the SBD4 declaration form.
• Automatic disqualification applies if any person listed in the bidder's enterprise is on the Register for Tender Defaulters or the List of Restricted Suppliers.
• The bidder must declare if any director, trustee, shareholder, member, partner, or person with a controlling interest is employed by the state, and provide their full name, identity number, and state institution name if applicable.
• The bidder must declare any relationship with a person employed by the procuring institution and provide particulars.
• The bidder must declare any interest in any other related enterprise, whether bidding or not, and provide particulars.
• The bidder must certify that the bid is independent, without collusion, and that no bid terms were disclosed to competitors before the official bid opening or award.
• False declarations may lead to bid rejection, reporting to the Competition Commission or National Prosecuting Authority, and restriction from public sector business for up to ten years.

• Any person (natural or juristic) may submit a bid.
• Bidders must complete the SBD4 declaration form.
• Automatic disqualification applies if any person listed in the bidder's enterprise is on the Register for Tender Defaulters or the List of Restricted Suppliers.
• The bidder must declare if any director, trustee, shareholder, member, partner, or person with a controlling interest is employed by the state, and provide their full name, identity number, and state institution name if applicable.
• The bidder must declare any relationship with a person employed by the procuring institution and provide particulars.
• The bidder must declare any interest in any other related enterprise, whether bidding or not, and provide particulars.
• The bidder must certify that the bid is independent, without collusion, and that no bid terms were disclosed to competitors before the official bid opening or award.
• False declarations may lead to bid rejection, reporting to the Competition Commission or National Prosecuting Authority, and restriction from public sector business for up to ten years.

• Procurement of support and maintenance of the Local Area Network (LAN) infrastructure for a period of thirty-six (36) months.

• Bidding procedure enquiries: Mr. Daniel Modiba, Tel: 012 065 1995, Email: [email protected].
• Technical enquiries: Mr. Jacob Mulaudzi, Tel: 012 065 1947, Email: [email protected].
• Submission address: National Consumer Commission, SABS Campus, Building C, 1 Dr. Lategan Road, Groenkloof, Pretoria, 0027.

• Submit your bid by the stipulated time to the correct address. Late bids will not be accepted.
• All bids must be submitted on the official forms provided (not to be re-typed) or in the manner prescribed in the bid document.
• The successful bidder will be required to fill in and sign a written contract form (SBD7).
• Bidders must submit their unique Personal Identification Number (PIN) issued by SARS, or a printed Tax Compliance Status (TCS) certificate.
• For consortia/joint ventures/sub-contractors, each party must submit a separate TCS certificate/PIN/CSD number.
• If no TCS PIN is available but registered on the Central Supplier Database (CSD), provide your CSD number.
• Proof of authority (e.g., company resolution) must be submitted for the signatory.
• Failure to comply with any of the above particulars may render the bid invalid.

• Submit bids on official forms provided (not re-typed).
• Submit SARS PIN or printed TCS certificate.
• For consortia/joint ventures/sub-contractors, each party submits separate TCS certificate/PIN/CSD number.
• If no TCS PIN, provide CSD number if registered on CSD.
• Submit proof of authority for signatory (e.g., company resolution).
• Signed bidder declaration with capacity and date.

Bidders must be tax compliant with valid SARS PIN or CSD registration. Must submit B-BBEE status documentation. Persons in service of the state or companies with state-employed directors/members are excluded. Foreign suppliers without South African presence must register for tax compliance if they have RSA income or tax liabilities.

• Scope: Support and maintenance of the Local Area Network (LAN) infrastructure.
• Contract period: Thirty-six (36) months.

• This bid is subject to the Preferential Procurement Policy Framework Act, 2000 and the Preferential Procurement Regulations, 2022, the General Conditions of Contract (GCC) and any other special conditions of contract.
• Submit a B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs) to qualify for preference points.
• Bidders must ensure compliance with their tax obligations and provide a SARS PIN or TCS certificate.
• Foreign suppliers must answer a questionnaire regarding residency, branch, permanent establishment, income source, and tax liability in RSA. If answer is 'No' to all, registration for a TCS PIN is not required.
• No bids will be considered from persons in the service of the state, companies with directors in the service of the state, or close corporations with members in the service of the state.
• Bidders must be registered on the Central Supplier Database (CSD).

• A B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs) must be submitted to qualify for preference points.

• Bid subject to Preferential Procurement Policy Framework Act, 2000, Preferential Procurement Regulations, 2022, General Conditions of Contract (GCC) and any special conditions of contract.
• Successful bidder must fill in and sign written contract form (SBD7).

• Foreign suppliers: Answer questionnaire on residency, branch, permanent establishment, income source, and tax liability in RSA. If 'No' to all, TCS PIN registration is not required.
• Bidders must ensure compliance with their tax obligations.
• No bids from persons in the service of the state, companies with directors in the service of the state, or close corporations with members in the service of the state.
• Failure to provide or comply with any specified particulars may render the bid invalid.

• Mr. Daniel Modiba: Tel 012 065 1995, Email [email protected].
• Mr. Jacob Mulaudzi: Tel 012 065 1947, Email [email protected].

• Procurement of support and maintenance for Cisco LAN infrastructure for 36 months.
• NCC is located at SABS premises in Groenkloof, occupying two floors with detailed existing infrastructure.
• Serial numbers of existing Cisco equipment are listed in Annexure.

• Closing date and time: 22 July 2026 at 13:00.
• No briefing sessions, site visits, or clarification deadlines are stated.

• For SCM enquiries: Daniel Modiba, Phone: 012 065 1995, Email: [email protected].
• For technical enquiries: Jacob Mulaudzi, Phone: 012 065 1947, Email: [email protected].
• Submission address: The National Consumer Commission, SABS Campus Reception, 1 Dr. Lategan Road, Groenkloof, Pretoria.

• Submit one original copy of the bid document.
• Deliver to: The National Consumer Commission, SABS Campus Reception, 1 Dr. Lategan Road, Groenkloof, Pretoria.
• Mark clearly: "For attention: The Manager: Supply chain management" with the reference number.
• Place in the NCC tender box at the reception.
• Submit before the closing date and time; late submissions will not be considered.
• Submit the pricing schedule in a separate sealed and clearly marked envelope.
• Do not write pricing anywhere on the bid document or technical proposal.
• Initial each page of the tender document on the right-hand side at the bottom.
• Non-compliance with submission requirements may lead to disqualification.

• All bid documents must be marked for attention of Manager: Supply chain management with reference number.
• Deliver to NCC tender box at SABS Campus Reception, 1 Dr. Lategan Road, Groenkloof, Pretoria.
• Closing date: 22 July 2026 at 13:00.

Valid Cisco OEM accreditation certificate; registered on Central Supplier Database (CSD); tax-compliant; submit all mandatory SBD forms (SBD 1, 4, 6.1, 3 with Annexure A); provide 5+ reference letters for similar work (last 5 years); meet minimum technical score of 70/100; B-BBEE certification for preference points.

Scope: Provide support and maintenance of Cisco LAN infrastructure for 36 months.

• Equipment includes: 6 x 48 Port PoE Cisco switches, 12 x Cisco Access Points, 2 x Cisco ISR 4461 routers, 2 x 48-port Cisco Catalyst 9500 core switches.
• Provide a central management platform for switches and access points.
• Services required:

• Backup configurations after changes or firmware upgrades.
• Upgrade firmware and security configurations when vulnerabilities are detected.
• Weekly and monthly monitoring, support, and preventative maintenance.
• Immediate alerting of suspicious activities and action to avert cyber-attacks.
• Assistance with configuration changes and best practice advice.
• Warranty break-fix troubleshooting or hardware replacement.

• Reporting: Monthly SLA reports covering network availability, security analysis, firmware upgrades, vulnerability assessments, backups, and restores.
• Location: NCC occupies two floors (4th and 5th) of Building C at SABS Campus, Groenkloof; infrastructure details provided in document.

• Provide an indicative project plan assuming start date of 1 August 2026, with clear timelines, responsibilities, and deliverables.
• Scoring based on completeness of plan elements.

• Submit reference letters for similar work done within last 5 years; scoring based on number provided.
• Project Manager/Lead Supervisor: CV and NQF level 6 ICT qualification (certified within 6 months); experience scoring applies.
• Network Administrator: CV, NQF level 6 ICT qualification, and product certification (certified within 6 months); experience scoring applies.
• Provide letters of accreditation from Cisco OEM or certified distributors.
• Track record based on company contracts, not individual capacity.

• Use Annexure A pricing schedule template (VAT inclusive).
• Submit in separate sealed envelope; do not include pricing in bid document.
• Template includes items for warranty of switches, access points, routers, and support/maintenance for Years 1-3.

• Submit pricing schedule (SBD 3 and Annexure A) in a separate sealed envelope.
• Prices must be VAT-inclusive and include all costs (e.g., licensing, support hours).
• Do not write pricing on the bid document or technical proposal.
• Pricing schedule template includes items for warranty and support/maintenance for Years 1-3.
• Payment terms: Payment within 30 days of receipt of undisputed invoice, accompanied by itemised statement.

• Tax Compliance: Must be tax-compliant on CSD at award and throughout contract; verification via CSD number.
• CSD Registration: Must be registered on Central Supplier Database; submit proof.
• B-BBEE: Submit certified B-BBEE certificate or sworn affidavit, CIPC documents, and CSD report for preference points; documents must be certified within 6 months.
• Mandatory Documents: Complete and sign SBD 1, SBD 4, SBD 6.1.
• OEM Certification: Provide valid Cisco accreditation certificate from OEM or certified distributor.
• Preference points allocated for specific goals (e.g., black ownership, women ownership, youth ownership, persons with disabilities, enterprise size).

• Preference points allocated for specific goals: black ownership, women ownership, youth ownership, persons with disabilities, enterprise size (EME/QSE).
• Submit certified B-BBEE certificate or sworn affidavit, CIPC documents, CSD report; documents must be certified within 6 months.

• Contract duration: 36 months of support and maintenance.
• Performance-based contract reviewed quarterly.
• NCC reserves right to terminate for dissatisfactory performance per SLA.
• NCC reserves right to negotiate with preferred bidders, accept part of tender, correct mistakes, or cancel tender process at any stage.
• Payment within 30 days of undisputed invoice.
• Confidentiality: Service provider must not disclose information without authorization.
• General Conditions of Contract apply as minimum terms.

• Contract is performance-based and reviewed quarterly.
• NCC reserves right to terminate for poor performance per SLA.
• NCC reserves right to negotiate with preferred bidders, accept part of tender, correct mistakes, or cancel tender process.

• Phase 1 mandatory documents: SBD 1, tax compliance verification via CSD, SBD 4, SBD 6.1, CSD registration proof, pricing schedule (SBD 3 and Annexure A), Cisco accreditation certificate.
• Non-submission may lead to disqualification.

• SCM: Daniel Modiba, 012 065 1995, [email protected].
• Technical: Jacob Mulaudzi, 012 065 1947, [email protected].