What the tender required and what the award supports
Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.
Summary
Ingquza hill local municipality requires a qualified and accredited training provider to deliver a 5-day in-house customer care training programme for 5 municipal officials within the municipal jurisdiction. The training must cover four specified customer service outcomes and align with two saqa unit standards. Bidders must pass a functionality evaluation with a minimum score of 70 out of 100 before their price is considered under the 80/20 preference point system.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
DocumentTENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdfReview complete
Description
Award analysis coverage
0 of 1 source documents fully reviewed. Unstated details are identified only after complete source review.
technical scope
23 sourced criteria
financial capacity
6 sourced criteria
pricing
7 sourced criteria
compliance returnables
25 sourced criteria
evaluation
14 sourced criteria
experience
9 sourced criteria
personnel
3 sourced criteria
equipment capacity
Source analysis requires completion or review
delivery contract
6 sourced criteria
equity registrations
1 sourced criteria
What the buyer was looking for
1Inferred operational need
Customer care training for 5 officials. Training to be in-house within municipal jurisdiction, duration 5 days. Target group: 5 municipal employees. Training content covers identifying customers, explaining service standards, measuring satisfaction, recommending corrective action.
Threshold: 5 days
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Customer care training for 5 officials. Training to be in-house within municipal jurisdiction, duration 5 days. Target group: 5 municipal employees. Training content covers identifying customers, explaining service standards, measuring satisfaction, recommending corrective action.
Important Dates
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
Closing date: 19 October 2026 at 12:00.
Advert date: 09 October 2026.
No compulsory briefing or site visit stated.
Contact Information
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
Signed letter confirming no undisputed municipal accounts are overdue by more than 30 days, with proof.
Accreditation certificate with relevant SETA or LGSETA.
Completed pricing schedule (MBD 3.1 / 3.3) with firm prices.
MBD 6.1 preference points claim with supporting documents for specific goals claimed.
MBD 7.1 contract form (to be completed by successful bidder).
MBD 8 declaration of past SCM practices.
MBD 9 certificate of independent bid determination.
Disqualification risks:
Late, faxed, couriered, or emailed tenders.
Missing or unsigned mandatory documents.
Bids not on original tender documentation provided by the municipality.
Bidders in service of the state, or listed on Register of Tender Defaulters.
Evaluation Criteria
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
Two-stage evaluation:
Stage 1 – Functionality (minimum qualifying score: 70 out of 100):
Traceable project capability and related experience: 20 points. Provide at least 4 signed appointment letters or testimonials on company letterhead for similar projects in the past 3 years, with contact details. Scoring: 1 letter = 5, 2 = 10, 3 = 15, 4 or more = 20.
Methodology for delivery: 40 points. Attach detailed methodology/project implementation plan (20) and sample certificates from ETQA or relevant SETA (20).
Project outcomes: 40 points. Provide reference letter from relevant SETA indicating achievements: accreditation statement from QCTO or relevant ETQA/SETA highlighting relevant unit standards (20); facilitator registered with relevant SETA with CV (5), facilitation qualification certificate (5), minimum 4 years facilitation experience (5), facilitator accreditation certificate (5).
Bidders scoring below 70 on functionality will not be selected.
Stage 2 – 80/20 preference point system:
Price: 80 points.
Specific goals: 20 points total, allocated as: owned by youth (18-35) 5 points; owned by women 6 points; owned by people with disability 2 points; owned by black people 7 points. Claim on MBD 6.1 with supporting documents (CSD report, ID copy, medical letter).
Technical Specifications
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
Scope: Customer care training for 5 municipal officials.
Training must be in-house, within municipal jurisdiction.
Duration: 5 days.
Target group: 5 municipal employees.
Training content must cover:
Identifying internal and external customers.
Explaining standards of customer service expected by the organisation.
Measuring customer satisfaction on an ongoing basis.
Recommending corrective action.
Unit standards (SAQA):
SAQA ID 242829, NQF Level 4, 5 credits – Monitor the range level of Customers.
SAQA ID 114974, NQF Level 2, 2 credits – Apply the basic Skills of Customer Services.
Provider obligations:
Provide travelling, accommodation, and meals (dinner, bed and breakfast) for the facilitator.
Submit facilitator CV with qualifications 5 days before training start.
Sign service level agreement with municipality before implementation.
Issue certificate of attendance one month after training, and certificate of competency 4 months after completion.
Submit proof of uploading learners on National Learners Records Database (NLRDB) within 5 days after appointment and before training implementation.
Submit detailed close-out report at least one week after training completion to the Human Resources Development Officer.
Methodology
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Methodology for delivery is evaluated under functionality (40 points). Must attach detailed methodology/project implementation plan (20 points) and sample certificates from ETQA or relevant SETA (20 points).
Training to be in-house, within municipal jurisdiction, over 5 days.
Provider must sign service level agreement before implementation.
Experience & Qualifications
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Provider must have at least 3 years' experience in offering same services, with proof.
Facilitator must have minimum 4 years facilitation experience, be registered with relevant SETA, and hold facilitation qualification and accreditation.
Facilitator CV with qualifications to be submitted 5 days before training start.
Traceable references: minimum 4 signed appointment letters or testimonials from companies for similar projects in past 3 years, with contact details.
Quality Management
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Provider must be accredited with relevant ETQA or SETA. Facilitator must be registered as assessor with relevant ETQA.
Provider must have at least 3 years' experience in same services, with proof.
Accreditation certificate and statement from SETA/ETQA specifying areas of accreditation must be attached, with qualification ID highlighted.
Certificates: attendance certificate after one month, competency certificate after 4 months.
Proof of uploading learners on NLRDB within 5 days after appointment and before training.
Close-out report to be submitted at least one week after training completion.
Pricing Schedule
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Pricing schedule MBD 3.1 (firm prices) and MBD 3.3 (pricing schedule and specification) must be completed.
Only firm prices accepted; non-firm prices not considered.
Prices must include VAT and all other charges, and cover all expenses including transport, overheads, accommodation.
Bid price to be stated inclusive of VAT and all charges.
Offer valid for 90 days from closing date.
Financial Requirements
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
Pricing: firm prices only, including VAT and all other charges. Non-firm prices (e.g., subject to exchange rate variations) not considered.
All prices must include delivery costs, transport, overheads, accommodation, and any other expenses.
Bid validity: 90 days from closing date.
Payment: within 30 days after receipt of invoice accompanied by delivery note (per MBD 7.1).
No bid security, guarantee, or retention specified.
Compliance Requirements
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf (TENDER)
CSD: Valid full CSD proof of registration required.
Tax: Valid SARS TCS PIN printout required. Where no TCS available, CSD number must be provided. Consortia/JVs/subcontractors must each submit separate TCS/CSD.
Municipal accounts: Signed letter confirming no undisputed municipal accounts overdue by more than 30 days, with proof.
Accreditation: Must be accredited as training provider with relevant ETQA or SETA/LGSETA. Copy of accreditation certificate and statement specifying areas of accreditation must be attached, with qualification ID highlighted.
Facilitator: Must be registered as assessor with relevant ETQA. Must have at least 4 years facilitation experience.
Provider experience: At least 3 years' experience in offering same services, with proof.
B-BBEE: Preference points claimed under 80/20 system for specific goals (youth, women, disability, black ownership). Supporting documents required: CSD registration report, ID copy of owner/director, or letter from medical practitioner for disability.
No bids from persons in service of the state.
Contractual Terms
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Contract form MBD 7.1 to be completed by successful bidder. Contract subject to Ingquza Hill Local Municipality's Supply Chain Management Policy and Combating of Abuse of SCM System Policy.
Bid offer must remain valid and irrevocable for 90 days from closing date. Withdrawal after closing date only with municipality's written consent; unauthorised withdrawal may make bidder liable for additional costs incurred by municipality.
Municipality reserves right not to accept any tender, and lowest bid not necessarily accepted.
Strict delivery dates observed; penalties imposed for late deliveries.
Payment within 30 days of invoice and delivery note.
Section
Source: TENDER DOCUMENT CUSTOMER CARE TRAINING OCT 2026.pdf
Functionality evaluation (100 points) with minimum qualifying score of 70. Sub-criteria: experience (20), methodology (40), project outcomes (40). After functionality, 80/20 preference point system applies: price 80 points, specific goals 20 points (youth 5, women 6, disability 2, black ownership 7).
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
2Mandatory requirement
Provider must be accredited with relevant ETQA or SETA. Facilitator must be registered as assessor with relevant ETQA.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
37Mandatory requirement
Mandatory documents (failure renders bid non-responsive): valid full CSD proof of registration, completed and signed MBD1-9, valid SARS TCS PIN printout, signed letter confirming no undisputed municipal accounts overdue by more than 30 days with proof, and accreditation certificate with relevant SETA or LGSETA.
Threshold: 30 days
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
38Mandatory requirement
Accreditation certificate and statement from SETA/ETQA specifying areas of accreditation must be attached, with qualification ID highlighted.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
58Mandatory requirement
Tax: Valid SARS TCS PIN printout required. Where no TCS available, CSD number must be provided. Consortia/JVs/subcontractors must each submit separate TCS/CSD.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
60Mandatory requirement
Accreditation: Must be accredited as training provider with relevant ETQA or SETA/LGSETA. Copy of accreditation certificate and statement specifying areas of accreditation must be attached, with qualification ID highlighted.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
62Inferred operational need
Functionality gate: score at least 70 out of 100 to proceed. Provide at least 4 traceable reference letters from the past 3 years (20 points), a detailed methodology and sample certificates (40 points), and a SETA reference letter plus facilitator documents (40 points).
Threshold: at least 70 out of 100 to proceed
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
63Inferred operational need
Preference points (80/20): price 80 points; specific goals 20 points – youth 5, women 6, disability 2, black ownership 7. Claim on MBD 6.1 with supporting documents (CSD report, ID copy, medical letter).
Threshold: 80 points
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
64Scored criterion
Functionality evaluation (100 points) with minimum qualifying score of 70. Sub-criteria: experience (20), methodology (40), project outcomes (40). After functionality, 80/20 preference point system applies: price 80 points, specific goals 20 points (youth 5, women 6, disability 2, black ownership 7).
Threshold: minimum qualifying score of 70
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
65Mandatory requirement
Methodology for delivery is evaluated under functionality (40 points). Must attach detailed methodology/project implementation plan (20 points) and sample certificates from ETQA or relevant SETA (20 points).
Threshold: 40 points
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
69Scored criterion
Traceable project capability and related experience: 20 points. Provide at least 4 signed appointment letters or testimonials on company letterhead for similar projects in the past 3 years, with contact details. Scoring: 1 letter = 5, 2 = 10, 3 = 15, 4 or more = 20.
Threshold: at least 4 signed appointment letters or testimonials on company lett
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
70Scored criterion
Methodology for delivery: 40 points. Attach detailed methodology/project implementation plan (20) and sample certificates from ETQA or relevant SETA (20).
Threshold: 40 points
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
75Scored criterion
Specific goals: 20 points total, allocated as: owned by youth (18-35) 5 points; owned by women 6 points; owned by people with disability 2 points; owned by black people 7 points. Claim on MBD 6.1 with supporting documents (CSD report, ID copy, medical letter).
Threshold: 20 points
Why it matters: The source places this item in the evaluation criteria; the recorded weight or threshold is shown when available.
No source document identifier is stored for this item.
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
76Inferred operational need
Facilitator requirements: registered as an assessor with the relevant ETQA, minimum 4 years facilitation experience, and submit CV with qualifications 5 days before training start.
Threshold: minimum 4 years facilitation experience
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
77Inferred operational need
Provider requirements: accredited with relevant ETQA/SETA/LGSETA, at least 3 years' experience in same services, and submit proof of uploading learners on NLRDB within 5 days after appointment.
Threshold: at least 3 years' experience in same services
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
78Mandatory requirement
Provider must have at least 3 years' experience in same services, with proof.
Threshold: at least 3 years' experience in same services
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
80Mandatory requirement
Facilitator must have minimum 4 years facilitation experience, be registered with relevant SETA, and hold facilitation qualification and accreditation.
Threshold: minimum 4 years facilitation experience
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
85Inferred operational need
Closing: 19 October 2026 at 12:00, hand-delivered to Ingquza Hill Local Municipality, 135 Main Street, Flagstaff, 4810 (Municipal Reception). No faxed, couriered, or emailed bids accepted.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records KGOLO INSTITUTE as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
86Inferred operational need
Submission address: Ingquza Hill Local Municipality, 135 Main Street, Flagstaff, 4810 (Municipal Reception).
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
88Delivery obligation
Contract form MBD 7.1 to be completed by successful bidder. Contract subject to Ingquza Hill Local Municipality's Supply Chain Management Policy and Combating of Abuse of SCM System Policy.
Why it matters: The source says this applies after appointment and concerns contract delivery.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
89Mandatory requirement
Bid offer must remain valid and irrevocable for 90 days from closing date. Withdrawal after closing date only with municipality's written consent; unauthorised withdrawal may make bidder liable for additional costs incurred by municipality.
Threshold: 90 days
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
Tenders-SA records other appointments with overlapping scope terms for KGOLO INSTITUTE.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
94Inferred operational need
B-BBEE: Preference points claimed under 80/20 system for specific goals (youth, women, disability, black ownership). Supporting documents required: CSD registration report, ID copy of owner/director, or letter from medical practitioner for disability.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.