End-to-end development and management of ushaka marine world loyalty programme

• SSS Queries: Aveer Banwarilal / Lindo Dlamini – Tel: 031 3227133 / 031 3227153 – Email: [email protected]
• General / Contractual queries: Londeka Didi – Tel: 031‑328‑8000 – Email: [email protected]
• Technical queries: Buhle Malunga – Tel: 031‑328‑8000 – Email: [email protected]

• Obtain the official tender documents (electronic) from the National Treasury eTenders site or the eThekwini website and print them in hard copy.
• Complete all returnable schedules and forms (Authority of Signatory, Tax Compliance PIN/TCC, Municipal Fees Declaration, OH&S declaration, MBD 4‑9) and attach them to the back of the submission.
• Prepare a hard‑copy tender package and an identical electronic copy (via SSS) – both must be submitted; mismatched copies will be rejected.
• Seal the hard‑copy tender, address it to the City Manager, mark it with Tender No 34169(5U) and place it in the Tender Box on the ground‑floor foyer of the Municipal Buildings, 166 KE Masinga Road, Durban.
• The tender must be received no later than Friday 20 February 2026 at 11:00 am. Late submissions are automatically disqualified.
• Facsimile, email or post submissions are not accepted.
• All required returnable documents must be fully completed and signed; missing or incomplete returnables will render the tender non‑responsive.
• Tenderers must be registered on the National Treasury Central Supplier Database (CSD) and, if applicable, on the eThekwini supplier database; failure to provide the CSD/MAAA number will lead to disqualification.
• Joint‑venture participants must each meet the CSD registration requirement and submit separate tax compliance documents.

• Evaluation is based on two main components: Functionality (maximum 100 points) and Price & Preference (maximum 100 points).

– Functionality: assesses experience of the tenderer and key personnel (max 100 pts). Minimum passing score is 60 pts; only bidders achieving ≥60 pts proceed to price evaluation.

– Price & Preference: 80 pts for price (calculated using the Regulation 4.1 formula) and 20 pts for preference points (80/20 system). Preference points are claimed on MBD 6.1 and awarded according to the Ownership Goal weighting.

• The tenderer with the highest total evaluation points (Functionality + Price & Preference) will be recommended, unless compelling reasons justify otherwise.
• Preference points are awarded only if the bidder submits a valid Preference Points Claim Form and meets the ownership criteria.
• Scores are averaged by at least three evaluators and weighted as prescribed in the Special Conditions.
• Bidders must meet the minimum Functionality score (60) to be considered for price ranking.

• Scope: Supply, conceptualisation, development, design, implementation and management of the UMW customer loyalty programme for uShaka Marine World.
• Deliverables include a fully functional loyalty platform, marketing strategy, guest experience management plan and ongoing operational support.
• Delivery point: uShaka Marine World, 1 King Shaka Avenue, Durban 4000.
• Service levels: functionality criteria (experience of similar projects, key personnel qualifications) must achieve at least 60 points.
• Required key personnel: Project Manager (15 pts), Guest Experience Manager (10 pts), Marketing Strategist (10 pts), Administrative Support (5 pts). CVs not exceeding 2 pages must be submitted.
• All goods/services must be supplied against the official order; risk remains with the supplier until delivery is accepted.
• Preference points are calculated based on ownership percentages as set out in the Specific Goals table.

• Pricing must be submitted on the Official Tender Form (Section 9) with net prices per item and VAT shown separately.
• Unit prices must include delivery to the specified delivery point.
• Price points (max 80) will be calculated using the formula in Regulation 4.1; the highest price‑point score wins, subject to functionality threshold.
• Tenderers must hold the tender valid for 90 days after opening.
• No specific bid bond or guarantee is mentioned in the extracted text.
• Forward exchange cover may be required for imported goods; the supplier must arrange it within seven days of the purchase order and provide documentary proof if requested.

• CSD registration is mandatory; provide CSD/MAAA number on the General Information page.
• Tax compliance: submit a Tax Compliance Status PIN (TCS PIN) or original Tax Clearance Certificate.
• Municipal Fees: submit Declaration of Municipal Fees (or proof of payment/acknowledgement of debt).
• B‑BBEE: Ownership Goal points are awarded based on percentage Black ownership (0‑20 pts). Proof may include CIPC registration, CSD report, B‑BBEE certificate(s) or consortium/JV agreement.
• Health & Safety: submit Occupational Health and Safety Act declaration.
• Declarations: Interest (MBD 4), Procurement > R10 million (MBD 5), Preference Points Claim (MBD 6.1), Past SCM Practices (MBD 8), Independent Bid Determination (MBD 9).
• Persons in the service of the State are prohibited from tendering (Regulation 44).