Appointment of one or more registered service provider (s)for the provision of employee assistance programme (eap) of rustenburg local municipality for a period of 36 months

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• Submit the completed bid form (Part A) with all required fields filled; missing information may lead to rejection.
• Attach the following returnable documents:

• Project plan (to be submitted within 14 days of award) outlining all EAP services.
• CVs and certified qualifications of key personnel (clinical psychologist, social worker, sign‑language interpreter).
• Reference letters (minimum 6 for company experience, with grading as per evaluation table).
• Proof of physical address and infrastructure ownership/lease within Rustenburg.
• Proof of registration with required professional bodies (EAPASA, SACSSP, SAMA, HPCSA).
• Any required bonds or guarantees as stipulated in the bid form.

• Submit all documents in the prescribed format (hard copy or electronic as indicated in the bid package) before 08:30 on the closing date.
• Late submissions or incomplete returnables will be disqualified.

• Functionality score – minimum 65 out of 100 points required to be considered responsive.
• Scoring breakdown (total 100 points):

• Company experience – 40 points (reference letters, weighted 0‑5).
• Key personnel – 30 points (clinical psychologist 20, social worker 7, sign‑language interpreter 3), each assessed on qualifications, registration and experience.
• Locality/Infrastructure – 30 points (proof of address and site inspection).

• Preference points: 80/20 preferential point scheme mentioned (details not provided – apply as per bid form).
• Evaluation stages: administrative compliance check, then functional scoring using the formula Ps = (So × Ap) / Ms × 100.
• Bids scoring below 65 are automatically rejected.

Scope of Employee Assistance Programme (EAP):

• 24/7/365 telephonic counselling.
• Face‑to‑face counselling.
• Life‑management services (legal, financial, family care).
• Health advisory.
• Trauma response services.
• Debriefing.
• Sign‑language services.
• Communication and marketing.
• Promotional materials.
• Employee assistance awareness sessions for managers and employees.
• Training interventions and training materials.

Additional requirements:

• Provider must have accessible infrastructure within Rustenburg; municipality will verify.
• Contract duration: 36 months.
• Monthly invoicing as per SLA.
• Management reports on quarterly expenses to be submitted in the first week of the following month.
• Within 14 days of appointment, submit a detailed project plan with outcomes, delivery dates and implementation approach.

• Invoices to be submitted monthly as per the Service Level Agreement.
• Payment terms to be agreed and recorded in the SLA (no specific percentages disclosed).
• No explicit bond or guarantee details provided; bidders should complete any required forms in the bid package.

• Minimum 6 years experience in Employee Wellness Programme.
• Key personnel must hold relevant professional registrations:

• Clinical Psychologist – registration with HPCSA and PhD in psychology.
• Social Worker – registration with SACSSP.
• Sign‑language interpreter – certification in sign language.

• All personnel must submit individual CVs with work experience.
• Proof of physical address and infrastructure within Rustenburg (ownership, lease or letter of intent).
• No explicit CSD, tax clearance, B‑BBEE, CIDB or CIPC requirements mentioned in the extracted text.