36-Month integrated employee wellness programme for ccma – health, wellness & work-life balance services

Technical and bidding enquiries: Mr. Nathan Mamogobo. Email: [email protected]. Phone: +27 11 377 6939. Submission address: Bid box, 12th floor Reception area, JCI Building, 28 Harrison Street, Johannesburg, 2001.

Submit bids by depositing documents into the bid box on the 12th floor Reception area, JCI Building, 28 Harrison Street, Johannesburg, 2001. Clearly endorse 'BID DOCUMENT' on the delivery note or courier packaging. The CCMA will not accept responsibility for delays if documents are handed to the CCMA Receptionist or officials. Late submissions will not be accepted.

Evaluation follows a two-stage process: Functional Evaluation and Price & Specific Goals. Functional Evaluation: Minimum qualifying score of 80 points required. Criteria include clarity, eligibility, and demonstration of expertise in employee wellness programmes, with a detailed implementation plan (Gantt Chart) and CVs of proposed team members. Scoring: 5 (Excellent) = 60 points, 4 (Very Good) = 48 points, 3 (Good) = 36 points, 2 (Poor) = 24 points, 1 (Poor) = 0 points. Price & Specific Goals: 80 points allocated for price, 20 points for Specific Goals (ownership), per Preferential Procurement Regulations (PPR) 2022. Total: 100 points. Failure to submit proof for Specific Goals results in 0 points for that section.

Deliver an integrated Employee Health, Wellness & Work-Life Balance Programme for 36 months across all CCMA offices. Four pillars: 1) Occupational Health & Safety Support: Annual health screenings for ~963 employees, executive medical assessments for ~20 executives, fatigue/burnout management, cognitive ergonomics, return-to-work support. 2) Work-Life Balance Integration: Parenting support, flexible/hybrid work interventions, time management workshops, pre-retirement programmes, family support. 3) Lifestyle & Behavioural Wellness: Nutrition education, smoking cessation, substance abuse interventions, mindfulness/meditation. 4) Psychosocial Wellness Support: 24/7 toll-free counselling in all SA languages, face-to-face/virtual counselling (min. 6 sessions per case), trauma debriefing within 24 hours, crisis/grief support, stress management. Additional requirements: Marketing toolkit with CCMA branding, monthly wellness articles, digital engagement platform, annual/quarterly implementation plans, training for CCMA wellness teams, dedicated Client Relationship Manager. Implementation must commence within 1 month of award. Service provider must have EAPA-SA certification and a spreadsheet of proposed clinical team.

Provide a detailed approach and methodology, including a sample implementation plan. Demonstrate leading expertise and an extensive track record in delivering comprehensive employee wellness programmes. Include timeframes and responsibilities of all parties. Implementation must commence within one month of award. Submit CVs of proposed team members, including past relevant experience. The project team must include a Partner or Director. Develop a full marketing toolkit using CCMA branding (wallet cards, posters, infographics, digital materials). Deliver monthly wellness articles aligned to national health calendars. Ensure ongoing visibility and uptake across CCMA regions/offices. Support the CCMA with a digital wellness engagement platform. Provide annual and quarterly implementation plans for approval.

The CCMA invites competent, experienced, and appropriately accredited service providers. The appointed service provider must support the CCMA’s strategic mandate by delivering a holistic, preventative, responsive, and people-centred wellness programme. The service provider must work closely with the CCMA’s Employee Health & Wellness teams. The CCMA reserves the right to verify the validity of submitted documents, request clarifications, and conduct background checks on the bidding entity and its directors/trustees/shareholders/members. Submission of fraudulent, false, or misleading information may result in disqualification and potential criminal investigation.

All bidders must complete and submit the Pricing Schedule in accordance with Annexure A. The successful bidder will receive orders from CCMA Regional Offices and must deliver marketing materials and conduct staff awareness events at all listed offices. Monthly, quarterly, and annual reports must be broken down by office, not by province. Pricing will be evaluated under the 80/20 principle: 80 points for price, 20 points for Specific Goals (ownership).

Complete and submit the Pricing Schedule (Annexure A). Pricing will be evaluated under the 80/20 principle: 80 points for price, 20 points for Specific Goals (ownership). Payment terms and guarantees are not specified in the document.

Mandatory: Valid Tax Clearance Certificate with tax compliance status PIN. Registration on the Central Supplier Database (CSD) with Master Registration Number (Supplier Number) included in the bid. B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs & QSEs) required to qualify for preference points. All documentation must be in English. Bids from companies must include a certified Board Resolution authorising the signatory. Service provider must have EAPA-SA certification and a consolidated spreadsheet of the proposed clinical team. Non-compliance with any of these results in disqualification.

The wellness model must be proactive, risk-based, and integrated across occupational, psychosocial, physical, and organisational dimensions. It must align with national and global best practices, such as ISO 45003 Psychological Health & Safety. The programme must address psychosocial risks, hybrid work demands, non-communicable diseases, trauma exposure, and economic stressors. Organisational wellness and culture initiatives include change management facilitation, team cohesion, intergenerational inclusion workshops, leadership wellness coaching, and psychosocial risk assessments. Life management and financial wellness services include debt counselling, budgeting support, money management training, telephonic financial wellness coaching, basic legal advisory services, and referral pathways for severe cases.

All documentation must be in English. Bidders are responsible for all costs related to bid preparation and submission. Bids from companies must include a certified Board Resolution authorising the signatory. Bidders must verify that no pages are missing or duplicated; CCMA accepts no liability for such errors. A valid Tax Clearance Certificate with tax compliance status PIN must be included. Bidders must be registered on the Central Supplier Database (CSD) and include their Master Registration Number (Supplier Number) for verification. The successful bidder must execute all obligations under the contract and Service Level Agreement (SLA). All costs for bid preparation, presentation, and demonstration are for the bidder's account. Supporting documentation and manuals submitted become CCMA property unless stated otherwise. The contract will be governed by a Service Level Agreement (SLA).