3-Year ICT support services and licensing for cape agulhas municipality

Technical enquiries – Mr Kevin Fourie, ICT Division, tel: 028 425 5500, email: [email protected]. Procurement enquiries – Ms Geraldine Koopman, Supply Chain Management, tel: 028 425 5500, email: [email protected]. Documents can be obtained from Ms G Koopman (tel 028‑425‑5500, email [email protected]).

• Submit the completed bid in a sealed envelope clearly marked with the tender number, description and closing date.
• Deliver the envelope to the Tender Box at 1 Dirkie Uys Street, Bredasdorp or post to Municipal Manager, PO Box 51, Bredasdorp, 7280, before 12:00 on 13 February 2026.
• All bids must be on the official forms supplied (no re‑typing) and initial every page.
• Required returnable documents (CAMBD series) include: Advert, Invitation to Bid, Specification/ToR, Technical Evaluation annex, Pricing schedules, Compulsory Conditions, Tax Compliance Status PIN, Authority of Signatory, Enterprise Questionnaire, Documents of Incorporation, Payment of Municipal Accounts, B‑BBEE certificate, Work satisfactorily carried out, Special Conditions, Form of Acceptance & Contract Data, General Conditions of Contract, Declaration of Interest, Procurement Points Claim Form, Contract Rendering of Services, Declaration of Past SCM Practices, Certificate of Independent Bid Determination.
• Complete the checklist for completeness; all forms must be signed and attached.
• Provide a valid SARS Tax Compliance Status PIN (or printed certificate) and, if not available, a CSD number for each party in a consortium.
• Failure to provide any required returnable or to meet the deadline will result in disqualification.
• Bids may be evaluated in two stages – functionality first, then price and preference points.

Scope: Provide ICT support services and licensing for 36 months (starting 1 March 2026) covering on‑site support, 24‑hour response, hardware/software infrastructure, user account support, network design (LAN, WAN, campus, metro), installation and deployment, SLA monitoring, governance services (policy review, audits, disaster recovery, architecture, security policies, certificates). Service levels defined by impact levels (1‑3) with response times of ≤1 hour (critical), ≤4 hours (high), ≤24 hours (moderate) and ≤5 working days (low). Deliverables include network security management, cloud assessment & monitoring, cloud application activity monitoring, dark web monitoring, security audit, vulnerability scanning, penetration testing, SOC 24×7, SIEM, log management, security awareness training, documentation & knowledge management platform, and ongoing monitoring/management/audit system. All solutions must align with standards such as NIST CSF, ISO 27001, CIS Controls v8, POPIA, and support Microsoft 365, Azure, Teams, SharePoint, OneDrive, etc.

• Supplier must be registered on the Central Supplier Database (CSD) (https://secure.csd.gov.za).
• Provide a valid SARS Tax Compliance Status PIN or printed certificate; each consortium member must submit its own PIN/CSD number.
• Submit a B‑BBEE Level certificate (minimum level 10) to claim preference points.
• Provide documents of incorporation, authority of signatory, enterprise questionnaire, payment of municipal accounts, work satisfactorily carried out, and other compulsory returnables listed in the bid checklist.
• No bids from persons in the service of the state.
• All required professional registrations and licences must be current (implied by the need for ICT‑based entity registration).