Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Documents available on tender detail page
Tender Type
Request for Information
Delivery Location
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
Organization Type
GOVERNMENT
Published
14 May 2026
OCDS Reference
ocds-9t57fa-156017
The road accident fund (raf) seeks a 12-month sms and ussd communication continuity service to support its contact centre operations during a transition period. The service must ensure uninterrupted customer communication, preserve existing numbers, and integrate with future raf-managed environments.
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Categories
Request for Information
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
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AI Document Analysis Stages
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: RFI - SMS and USSD Channels.pdf. You don’t need to refresh — this page will pick up the updated review automatically.
14 May
2026
Tender Published
Tender was published
21 May
2026
Closing Date
Tender closing date
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
These rules commonly apply to South African public-sector procurement.
Act 53 of 2003
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Act 108 of 1996 (s217)
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
RFI - SMS and USSD Channels.pdf
The Road Accident Fund (RAF) seeks a qualified SMS and USSD communication and customer engagement continuity service provider to maintain its contact centre messaging channels during a 12‑month transition period. The service must host and manage RAF short code and USSD numbers, provide inbound/outbound messaging, API integration, reporting, and support seamless hand‑over to the future CRM environment.
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Median Estimate
R 3 935 264
Range
Based on 9 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
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Important Dates
Source: RFI - SMS and USSD Channels.pdfPublish date: 14 May 2026. Closing date and time: 21 May 2026 at 11:00. No compulsory briefing session; clarifications must be submitted in writing prior to the closing date.
Contact Information
Source: RFI - SMS and USSD Channels.pdfEnquiries and submissions: Email [email protected], Attention: Demand Management. All questions must reference specific paragraph numbers and be submitted in writing before the closing date.
Submission Guidelines
Source: RFI - SMS and USSD Channels.pdfSubmit responses via email to [email protected] with the subject line referencing the RFI number (RAF/2026/00028) and paragraph numbers where applicable. Only original equipment manufacturers (OEMs) or accredited partners/resellers of the OEM are eligible to respond. Bidders must confirm in writing whether they are a registered Messaging Aggregator authorized to provide SMS and/or USSD services. No compulsory briefing session is required; clarifications must be sought via email before the closing date. Responses must include: bidder name, bidding structure (individual, joint venture, consortium, subcontractor, or other), and all required contact and registration details as specified in the document.
Technical Specifications
Source: RFI - SMS and USSD Channels.pdfProvide an SMS and USSD Communication and Customer Engagement Continuity Service for 12 months to support RAF Contact Centre operations. Scope includes: Hosting and management of RAF SMS short code and USSD environments; SMS gateway services (inbound/outbound, automated responses, bulk/campaign messaging, API integration, delivery reporting, email notifications for inbound SMS, historical reporting, sandbox/testing, endpoint configuration); USSD services (application hosting, automated responses, API integration, development support, session reporting, sandbox/testing); Continuity requirements (preserve existing RAF SMS/USSD numbers, avoid disruption, support temporary messaging, integrate with interim/future RAF-managed environments, ensure no data loss during transition). Technical requirements: Supported integration methods, API standards, authentication mechanisms, reporting capabilities, hosting arrangements, security controls, data retention, audit/reporting, technical onboarding approach. Implementation: Estimated onboarding timelines, dependencies, RAF-provided information, setup/activation, migration/transition approach, continuity approach. Support and maintenance: Technical assistance with response/resolution timeframes: Priority 1 (Urgent: 15 min response, 1 hour resolution), Priority 2 (High: 30 min response, 2 hours resolution), Priority 3 (Medium: 45 min response, 6 hours resolution), Priority 4 (Low: 60 min response, +10 hours resolution). Estimated volumes: Monthly outbound SMS (3,000–5,000), inbound SMS (500–1,000), bulk/campaign SMS (up to 10,000), annual SMS (75,000), monthly USSD sessions (1,000–3,000), annual USSD sessions (25,000).
Financial Requirements
Source: RFI - SMS and USSD Channels.pdfPricing must cover: SMS Communication and Messaging Services (short code hosting, inbound/outbound SMS, automated responses, gateway services, reporting); USSD Communication and Hosting Services (USSD hosting, application support, static messaging, reporting); Integration, Configuration, and Onboarding Services (once-off); Technical Support and Maintenance Services (annual); SMS and USSD Usage/Transaction Costs (annual). Bidders must indicate: per-SMS pricing, bundle pricing options, USSD session pricing, whether unused SMS allocations can be carried over, and volume-based pricing discounts. Note: RAF reserves the right to adjust usage volumes based on operational needs. Estimated volumes are for pricing purposes only and not guaranteed.
Compliance Requirements
Source: RFI - SMS and USSD Channels.pdfBidders must be eligible, registered service providers included in the National Treasury Central Supplier Database (CSD). Tax matters must be in order at submission. Companies or directors listed on the National Treasury Register for Restricted Suppliers and/or Tender Defaulters will be disqualified. Proof of membership with an industry body with a recognized Code of Conduct (e.g., Wireless Application Service Providers’ Association (WASPA) or equivalent) is required. Bidders must confirm if they are a registered Messaging Aggregator authorized to provide SMS and/or USSD services. Required submissions: Proof of industry body membership, bidder’s proposal, pricing, proposed team, and any additional information.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Act 5 of 2000
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Act 12 of 2004
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Act 28 of 2024
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Act 2 of 2000
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Act 3 of 2000
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
2 Eco Glades Office Park 420 Witch-Hazel Avenue - Centurion - Pretoria - 0046
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
1
Last checked
05 Jun 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.
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