Request for quotations for the appointment of a service provider to assess, repair and restore cell phones to optimal working condition on an as-and-when required basis over a 12 month period.

SAMDDRA registration with accreditation level 1‑5 (MCDR01‑05) is mandatory.
Sign a Data Confidentiality and Non‑Disclosure Agreement before work commences.
Provide at least two client reference letters and a company profile demonstrating repair capabilities.
Deliver a diagnostic report, a minimum three‑month warranty on parts/service and assurance of data integrity for each device.
Submit original, signed invoices after service completion; payment within 30 days via electronic transfer.
Pricing must follow the supplied schedule and include any additional call‑out or unforeseen component costs.
Compliance with all mandatory documents is required; failure results in disqualification.

Site‑visit (optional) can be arranged between 09:00‑15:30 at Letaba House, Riverside Office Park, 1303 Heuwel Avenue, Centurion (date not specified, must be before the RFQ closing).
Closing date is listed in the tender record (2026‑02‑12).

{"name":null,"email":null,"phone":"012-848-5300","department":null,"address":"Letaba House, Riverside Office Park, 1303 Heuwel Avenue, Centurion, 0046"}

Submit the quotation before the closing date indicated in the tender record.
Include a company profile, SAMDDRA accreditation certificate (level 1‑5), signed NDA, and at least two client reference letters.
Provide the completed declaration of compliance (tick X/✓) as required.
Failure to provide any mandatory document will result in disqualification.
No specific submission address or electronic portal is stated; use the contact details provided for clarification.

Compliance with ALL mandatory requirements is mandatory; non‑compliance leads to disqualification.
Mandatory items evaluated: SAMDDRA registration, NDA signing, and provision of client references.
No scoring matrix or weighting is provided; the evaluation appears to be a pass/fail compliance check.

Scope of Work:

Diagnose hardware and software faults in mobile devices.
Perform repairs including screen, battery, charging port, speaker, microphone, camera, and software/firmware updates.
Collect and deliver devices; provide chargers as needed.
Deliver a diagnostic report and a minimum 3‑month warranty on parts/service.
Ensure data integrity or document any unavoidable data loss.
Use certified replacement parts and, when required, deploy technicians onsite.

Contract Duration: 24 months from the last signature of the SLA, services rendered on an ad‑hoc basis.

No advance payments; invoices must be original, signed, and submitted after service completion.
Payment within 30 days of receipt of a valid invoice via electronic bank transfer.
MISA may request the bidder’s latest audited financial statements before award.
Pricing to follow the provided schedule table (unit prices per component).

Must be registered with the South African Mobile Devices Distributors and Repairers Association (SAMDDRA) – accreditation level 1‑5 (MCDR01‑05).
Sign a Data Confidentiality and Non‑Disclosure Agreement (NDA) before commencing work.
Provide at least two client reference letters.
B‑BBEE minimum level 1 (as stated).
MISA reserves the right to verify all certificates and documents.
No additional CSD, tax, CIDB, CIPC, or professional registration requirements are mentioned.

Cell phone repair services for MISA (24‑month RFQ)

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