This tender is for the procurement and implementation of a queue management system for three sites operated by the western cape government, specifically the department of mobility and the department of the premier. IT involves a 12-month contract covering installation, hardware, software, training, connectivity, maintenance, and support.
Key Requirements
Bid is for a 12-month queue management system contract covering three distinct sites.
Pricing must be strictly based on site sizes and quantities defined in Section 3.1.1 and paragraph 2.1 of the Bid Specification.
All prices in the schedule must be VAT exclusive and in South African Rand (ZAR).
Quoted prices must include all delivery, tax, duty, logistics, labour, and travel costs.
For any foreign exchange-dependent pricing, use the specified rates (e.g., 1 USD = 16.39 ZAR) and indicate the dependent percentage.
Bidders must complete only the YELLOW cells in the provided pricing schedule.
A signed declaration accepting full risk for quoted prices is mandatory for submission.
Information & Communication Technology Industry Profile
Critical Requirements
POPIA Compliance
Regulatory Bodies
IITPSA
Tenders in this industry often require registration with these bodies.
Typical Documents
9 items
Company Registration (CIPC)
Tax Clearance Certificate
B-BBEE Certificate
CSD Registration
Company Profile
ISO 27001 Certificate (if applicable)
Technical Certifications
Solution Architecture Documents
Reference Letters
Recommended Certifications
Having these can improve your winning chances: IITPSA Membership, ISO 27001 (Information Security Management), ISO 20000 (IT Service Management), CISSP
Review in progress · 1 of 5 document being finalised
AI Document Analysis Stages
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
Review in progress
The information shown on this card is preliminary. Our procurement team is currently finalising the submission guidelines, evaluation criteria, technical specifications, financial requirements, and compliance sections so you have a clean, bid-ready summary to work from. Document being finalised: RFB 3242-2026 Annexure 7-Fraud awareness.pdf. You don’t need to refresh — this page will pick up the updated review automatically.
Procurement Rules & Compliance ContextThis tender may be governed by South African public procurement rules covering fairness, transparency, preferential procurement, anti-corruption, administrative justice and access to information.
7 rules
These references help suppliers understand the public-procurement framework around this opportunity. They are generated from the tender category, issuing organisation type and procurement context.
Core procurement rules
These rules commonly apply to South African public-sector procurement.
7
Broad-Based Black Economic Empowerment Act (B-BBEE Act)
Act 53 of 2003
high
Provides the empowerment-compliance context often used in public-sector supplier evaluation.
Relevant because this is a South African public-sector procurement opportunity.
Constitution of the Republic of South Africa, 1996 – Section 217
Act 108 of 1996 (s217)
high
This is general procurement context, not legal advice. Always verify requirements in the official tender documents and issuing authority notices.
SITA SOC Ltd is requesting bids for the procurement of a Queue Management System for the Western Cape Government. The tender (RFB 3242-2026) was published on 28 May 2026 with a closing date of 22 June 2026 at 11:00 AM. A non-compulsory virtual briefing session is scheduled for 05 June 2026 at 10:00 AM, which will include training on the SITA ERP portal submission process.
Procurement of a Queue Management System (QMS) for the Western Cape Government by SITA for a 12-month contract period. The system will operate as a closed system with 4G connectivity for software updates and reporting. Hardware includes floor-standing touch kiosks, queue management keypads with LCD displays, ticket printers, and 4G routers. The solution must cover three sites including two Department of Mobility locations and First Thursdays mobile events. Bidders must be OEM/OSM or accredited partners and have experience leasing QMS to at least one customer with minimum five sites in the last five years.
The State Information Technology Agency (SITA) in Gauteng is tendering for the procurement of a queue management system intended for the Western Cape Government. The tender is managed by Mr. G. Reddy, Acting Managing Director, with a closing date of June 22, 2026.
The State Information Technology Agency (SITA) invites bids for the procurement of a queue management system for the Western Cape Government. The tender uses an 80/20 preference point system (price 80 points, specific goals 20 points), with bids due by 22 June 2026 via the SITA Supplier Oracle ERP portal. The document includes standard government bidding procedures, mandatory disclosures, and general contract conditions.
The State Information Technology Agency (SITA) is procuring a queue management system for the Western Cape Government. The tender requires the supply, installation, and maintenance of systems across three distinct sites for a 12-month period. Pricing must be submitted in a specific format, with all costs included and VAT exclusive.
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Appointment of a Service Provider for the Procurement of END-USER COMPUTING (EUC) Devices to Support ICT Operations over a Three (3) Year Period on AN AD-HOC Basis
Based on 9 comparable awarded tenders. Companies with similar profiles typically bid near the median.
* Estimates are based on historical data and do not guarantee actual award values.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Submit bids electronically via the SITA eTender portal as per the RFB instructions.
A non-compulsory virtual briefing session will be held; attendance is not mandatory but recommended.
You must be registered as a Supplier on the National Treasury Central Supplier Database (CSD) to be considered.
Provide all required returnable documents, including technical mandatory evidence, pricing schedule in Excel format, and signed declarations.
Ensure each piece of substantiating evidence is referenced with a unique binder/folio/page number; failure to locate evidence will be treated as non-compliance.
Complete and sign the Declaration of Compliance for Special Conditions of Contract (SCC) and the Declaration of Acceptance for Costing and Pricing Conditions.
Do not include URL references or links as evidence; attach all required documents.
Bids that do not comply with all mandatory administrative, technical, and contractual requirements will be disqualified at each evaluation stage.
Stage 1 – Mandatory Administrative Responsiveness: Must be registered on the Central Supplier Database (CSD).
Stage 2 – Technical Mandatory Requirements:
Must be an OEM/OSM or accredited with an OEM/OSM as a partner/reseller/supporting agent (OEM using partner/reseller model excluded).
Must provide valid OEM/OSM certification letter/certificate not older than 12 months.
Must have leased the Queue Management System to at least one customer with a minimum of five sites in the last five years.
Must accept all Special Conditions of Contract.
Stage 3 – Technical Functionality Requirements:
Must achieve a minimum overall score of 60%.
Must achieve at least 60% for each Technical Functional Requirement section (Functional Requirements weighted 70%, Reporting Requirements weighted 30%).
Scoring per requirement: 0=No info, 1=Does not meet minimum, 3=Meets minimum, 5=Exceeds minimum.
Stage 4 – Special Conditions of Contract Verification: Must accept all SCC; non-acceptance leads to disqualification.
Stage 5 – Price and Preference Points Evaluation: 80/20 preference point system applies (80 for price, 20 for specific goals).
Scope: Provide a scalable, reliable Queue Management and Citizen Feedback System for Western Cape Government walk-in centres for one year.
Hardware: Lease includes floor-standing touch kiosk, queue keypad with LCD, ticket printer, 4G router with data bundle, cables, and power supplies. Monitors provided by WCG.
Software: Must include ticket issuing, Wi-Fi token, counter lights, online soft pad, customer details module, smartphone alerts, and infotainment module managed by provider.
Training: Provide training and manuals to WCG staff; for First Thursdays events, train a core team on mobile setup.
Connectivity: Include 4G/5G router, SIM card, and 10GB monthly data bundle option for internet connectivity.
Maintenance and Support: Quarterly maintenance visits, telephonic and email support Monday-Friday 07:30-16:30, callouts arranged, response within one business day, on-site support within three working days.
Delivery Address: Western Cape Government: Department of the Premier, 10th Floor, 27 Wale Street, Cape Town, 8000.
Special Requirements: System must be GDPR compliant and support Safe Harbour certification; provide mobile setup for First Thursdays events monthly.
Mandatory: Registration on the National Treasury Central Supplier Database (CSD).
B-BBEE: Provide a valid B-BBEE certificate from a SANAS accredited agency or a CIPC sworn affidavit (for EMEs/QSEs) to claim preference points.
Preference points are awarded for B-BBEE level, black ownership (51%+), black woman ownership (30%+), youth ownership, and ownership by people with disabilities.
Commitments are legally binding; sustain or improve BBBEE level during the contract and submit annual progress reports.
Fronting is prohibited; SITA will investigate and may impose penalties including contract invalidation and business restrictions.
No specific tax, CIDB, CIPC, or professional registration requirements are stated.
DocumentRFB 3242-2026 Annexure 7-Fraud awareness.pdfCompliance review in progress
Returnable Documents: [Section incomplete - document provided is Annexure 7 (Fraud Awareness) rather than the main tender document. Full submission guidelines not available in this extract.]
Eligibility criteria are not explicitly stated in the provided text. Standard criteria for SITA tenders typically include valid B-BBEE status, tax compliance, CSD registration, and relevant experience in similar public sector projects. Applicants must consult the full tender document (SBD forms) for the official and mandatory eligibility requirements.
Insufficient searchable text - AI extraction recommended. The provided document (Annexure 7 - Fraud Awareness) does not contain compliance requirements for this tender.
DocumentAnnexure 5c-Invitation to Bid-RFB 3242-2026.docxReview complete
Description
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx
Procurement of a queue management system for the Western Cape Government.
Important Dates
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Non-compulsory briefing session: 05 June 2026 at 10:00 via Microsoft Teams link.
Closing date for questions/queries: 10 June 2026.
Bid closing date and time: 22 June 2026 at 11:00 South African Time.
Bid validity period: 120 days from the closing date.
SITA may extend validity period; bidders must respond in writing to extension requests.
Contact Information
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Bidding procedure and technical enquiries: Nonhle Mkhwanazi, email [email protected].
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Submit only via the SITA-Supplier Oracle ERP portal at www.suppliers.sita.co.za. No manual hard copies, emails, or faxes accepted.
Deadline: 22 June 2026 at 11:00 South African Time.
The proposal must be signed by an authorised representative, with initials on every page.
Include all returnable documents (e.g., SBD 4, SBD 6.1, GCC) with your bid.
Failure to submit required returnables may lead to disqualification.
Alternative bids are only accepted if a fully compliant bid is also submitted.
Bidders must continuously check the SITA website for updates.
Bids must be delivered by the stipulated closing date and time to the correct address.
All bids must be submitted on the official forms provided (no forms may be re-typed) or as prescribed.
In the case of Consortia, Joint Ventures or Subcontractors, provide copies of signed agreements stipulating work and revenue split.
Where applicable, distributors, resellers and installers must submit back-to-back agreements or certification from their OEM/OSM.
Evaluation Criteria
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Bidder must not be listed in National Treasury's Register for Tender Defaulters or List of Restricted Suppliers; automatic disqualification if listed.
Government employees/directors are prohibited; no bids accepted from them.
Must be tax compliant with SARS; provide PIN for verification.
Must have valid Compensation for Occupational Injuries and Diseases Act coverage for employees; SITA may request proof.
Foreign suppliers must comply with tax/duty obligations.
Must not have engaged in collusive or restrictive practices; may be reported to Competition Commission.
Must disclose any relationship with SITA employees (SBD 4).
Must be a legal entity capable of entering a contract.
The applicable preference point system is 80/20.
Points awarded for price (80) and preference points for specific goals (20).
Failure to submit proof for preference points means points are not claimed.
SITA reserves the right to substantiate any preference claim.
Technical Specifications
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
The bidder warrants that all employees (including subcontractors) are covered under the Compensation for Occupational Injuries and Diseases Act 13 of 1993.
SITA may request documentary proof of registration and good standing with the Compensation Fund.
Goods supplied must conform to standards mentioned in bidding documents and specifications.
The supplier must permit SITA to inspect records and have them audited.
The supplier indemnifies SITA against third-party patent infringement claims.
Pre-bidding testing is for the bidder's account.
Inspections, tests and analyses may be conducted; costs borne by purchaser if compliant, by supplier if non-compliant.
Supplies not complying may be rejected and substituted at supplier's cost.
Financial Requirements
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Payment will be made in South African Rand (ZAR) unless otherwise stipulated.
Payment method and conditions specified in the contract.
Supplier must furnish invoice with delivery note.
Prices charged shall not vary from bid prices, except authorised adjustments.
Performance security required within 30 days of award; amount specified in contract.
Security can be bank guarantee, irrevocable letter of credit, or cashier's/certified cheque.
Performance security discharged 30 days after completion of obligations.
Penalties for delay: deduction based on prime interest rate per day of delay.
Foreign supplier responsible for all taxes, duties etc. outside purchaser's country.
Local supplier responsible for all taxes, duties etc. until delivery.
Compliance Requirements
Source: Annexure 5c-Invitation to Bid-RFB 3242-2026.docx (unknown)
Tax Compliance: Bidders must provide their SARS PIN for tax status verification. A hard copy TCS certificate may be submitted.
For consortia/JVs/subcontractors, each party must submit a separate TCS PIN/CSD registration number.
No bids accepted from government employees or companies with government employee directors/members.
Bidders must comply with the Preferential Procurement Regulations 2022 and submit SBD 6.1 with evidence for specific goals claimed.
Bidders must disclose any state employment, connections with the procuring institution, or interest in related enterprises (SBD 4).
Bidders must submit SBD 4 (Bidder’s Disclosure) and SBD 6.1 (Preferential Procurement Claim Form).
Bidders must accept General Conditions of Contract (GCC).
Bidders must ensure compliance with B-BBEE Act; submit proof of B-BBEE contributor status.
While explicit eligibility criteria (e.g., B-BBEE, tax compliance) are not detailed in this excerpt, compliance is implied through the mandatory adherence to the pricing instructions and the Bid Specification referenced throughout (paragraphs 2.1 and 3.1). The bidder's formal signature and declaration accepting full responsibility for quoted prices are required for submission.
Pricing must be entered in the provided pricing schedule.
Complete only the YELLOW cells in the schedule.
All unit and line prices must be VAT EXCLUSIVE and in South African Rand (ZAR).
Quoted prices must include all costs to deliver goods or render services, including taxes, duties, delivery, storage, labour, and travel.
For prices dependent on a foreign exchange rate, use the specified rates: 1 US Dollar = 16.39 ZAR, 1 Euro = 19.03 ZAR, 1 Pound (UK) = 21.96 ZAR. Indicate the percentage of the price that is forex-dependent in the 'Forex %' column.
Base pricing strictly on the site sizes and baseline quantities defined in Section 3.1.1 and the Scope of Work in paragraph 2.1 of the Bid Specification.
A formal bidder declaration is required, confirming that quoted prices cover all specified goods/works and obligations, with mistakes at the bidder's own risk.
Sets the constitutional standard for fair, equitable, transparent, competitive and cost-effective public procurement.
Relevant because this is a South African public-sector procurement opportunity.
Covers preferential procurement and preference-point systems used in public tenders.
Relevant because this is a South African public-sector procurement opportunity.
Prevention and Combating of Corrupt Activities Act (PRECCA)
Act 12 of 2004
high
Supports anti-corruption controls and supplier integrity in procurement processes.
Relevant because this is a South African public-sector procurement opportunity.
Public Procurement Act, 2024 (PPA)
Act 28 of 2024
high
Provides the national framework for public procurement across government.
Relevant because this is a South African public-sector procurement opportunity.
Promotion of Access to Information Act (PAIA)
Act 2 of 2000
medium
Supports access to tender records, award decisions and public-sector procurement information.
Relevant because this is a South African public-sector procurement opportunity.
Promotion of Administrative Justice Act (PAJA)
Act 3 of 2000
medium
Supports lawful, reasonable and procedurally fair administrative tender decisions.
Relevant because this is a South African public-sector procurement opportunity.
Address
27 Wale Street, - Cape Town - Cape Town - 8000
Document-Backed
Source Snapshot Available
AI Enhanced
Source confidence
High source confidence
Official source
eTenders.gov.za
Documents found
5
Last checked
14 Jul 2026
AI status
Enhanced
Data conflicts
None detected
This tender has strong source evidence, including source metadata and supporting tender information synced from the government tender portal.
Tenders SA is not the issuing authority. All tenders are automatically synced from the official government tender portal. Always confirm final submission details, closing dates, briefing sessions, eligibility requirements, and documents on the official government portal before applying.