Supply and delivery of stoma/ostomy appliances and accessories – western cape department of health and wellness (3-Year contract)

• Closing date: Friday, 21 August 2026, at 11:00 AM.
• Validity period: 120 calendar days from the closing date (expires 19 December 2026).
• Queries deadline: End of business on Friday, 07 August 2026.
• Department's response to queries: End of business on Wednesday, 12 August 2026.
• Samples will be requested approximately 2-3 weeks after bid closing date; compliant bidders will be informed of the cut-off date and time in writing.
• No briefing session is mentioned in the document.

• Bidding procedure enquiries: Dominique Rosant, Email: [email protected], Tel: 021 834 5698 (note: the document also lists 021 483 5689 in one place; use the number from the official contact table).
• Technical enquiries: Tom Khubisa, Email: [email protected], Tel: 021 834 5698.
• CSD registration helpdesk: [email protected].
• SAHPRA contact: Tel: (012) 501 0300, Email: [email protected].
• Bidders must provide their own contact person details in the bid document (name, designation, telephone, fax, cell, email).

• Submit a hard copy of all bid documents, including all pages of the bid document, all annexures, and any requested or supplementary information.
• Also submit a soft copy of the completed bid document on a USB flash drive. If the electronic copy differs from the hard copy, the hard copy takes precedence.
• Deposit the sealed envelope in the bid box marked "DEPARTMENT OF HEALTH" at: Western Cape Government Building (next to Cape High Court), No. 4 Dorp Street (Junction of Dorp and Keerom Streets), Cape Town 8000.
• Bids must be delivered by 11:00 AM on Friday, 21 August 2026. Late bids will not be accepted.
• Bids submitted by telegram, telex, fax, or email will not be considered.
• Complete all bid documents in black ink or electronically, but all required signatures must be original handwritten signatures in black ink.
• All documentation must be in English.
• The envelope must be marked with the bidder's name and address, the bid number (WCGHCC0056/2026), and the closing date. Do not include documents for any other bid in the same envelope.
• Do not alter, erase, omit, or add to the text or conditions of the bid documents unless expressly requested. Unauthorized changes will not be recognized.
• Do not re-type or redraft the bid documents. Submit on the official forms provided.
• Ensure no pages are omitted or duplicated. The Department accepts no liability for omitted or duplicated pages.
• Failure to submit any requested information may result in disqualification.
• The successful bidder will be required to complete and sign a written Contract Form (WCBD 7.1).
• Bidders are advised to email [email protected] when downloading the bid document from the eTenders portal, providing company name, contact person, phone number, and email address.
• Bidders should not rely on any information other than that supplied in the bid documents or written information from the listed officials.

• Submit a hard copy of all bid documents, including all pages, annexures, and supplementary information.
• Also submit a soft copy on USB; hard copy supersedes if differences.
• Ensure all mandatory forms (WCBD1, 3.1, 3.2, 4, 5, 6.1) are completed and signed.
• Include proof of authority to sign, proof of South African representative status (if applicable), and any other requested documents.

• The bid will be evaluated in three phases:
• Phase 1: Compliance with Mandatory and Administrative Requirements (Paragraphs 2.5, 2.7, 2.7.1-2.7.5). Only bidders compliant with Phase 1 progress to Phase 2.
• Phase 2: Sample Compliance with Specifications and Clinical Acceptability. Only bidders whose samples are found clinically acceptable and to specification progress to Phase 3.
• Phase 3: Application of points for price and B-BBEE status in accordance with the Preferential Procurement Regulations 2022 and the Western Cape Government's interim strategy, to determine the highest total points.
• The bid is subject to the 80:20 Preferential Procurement Points System.
• Only the B-BBEE status reflected on form WCBD 6.1 will apply to evaluation.
• The Department reserves the right to award the services in part or in whole.
• The Department may visit the premises of the bidder and/or subcontractor by prior arrangement.
• The Department reserves the right not to accept the lowest or any other bid and to accept the bid deemed to be in the best interest of the Department.

• Scope: Supply and delivery of stoma/ostomy appliances and accessories to all hospitals/institutions under the control of the Department of Health and Wellness, Western Cape Provincial Government, for a period of three years.
• Goods/services are to be provided in a healthcare environment and subject to all relevant regulatory requirements applicable to the healthcare sector throughout the contract duration.
• Products must comply with ISO/EN/SANS 13485:2018 (latest edition) as indicated in the item specifications.
• Delivery requirements: First order within 21 days of receipt; subsequent orders ex stock within 48-72 hours.
• Delivery locations: Stores of institutions and/or the Western Cape Warehouse under the control of the Department.
• Packaging: Each item individually packaged in a carton/box with minimum information: bidder name, manufacturer/supplier name, product description, catalogue code, date of manufacture, expiry date, batch/lot number, sterilisation details (where applicable).
• If bidder is not the manufacturer, a separate label with "Contractor's Details" (company name, address, contact details) must be on the outer packaging.
• The bid includes a mixture of single item and multiple item awards; this is stipulated in individual item specifications.
• The Department reserves the right to request clinical evidence of any product or medical device when required.
• Random samples may be collected from institutions for quality compliance testing throughout the contract period.

• Random samples may be collected from institutions for quality compliance testing throughout the contract period.
• Bidders must ensure products are available when requested by Western Cape Government Health.
• Products must comply with ISO/EN/SANS 13485:2018 (latest edition) as per item specifications.
• Manufacturing standards: Valid ISO9001 and/or ISO13485 certificates required for each manufacturer.

• Prices must be quoted in ZAR, VAT inclusive.
• Prices must be firm for the contract duration; either three-tier prices (year 1, 2, 3) or a flat rate for all three years.
• If subject to ROE variations, complete WCBD 3.2 and provide particulars.
• No ROE claims within first 3 months; thereafter monthly, within 60 days of delivery.
• No price adjustments within first 3 months; thereafter quarterly for non-firm prices.
• Payment within 30 days of valid invoice.

• Bid prices must be quoted in South African Rand (ZAR), inclusive of all costs and applicable taxes (VAT inclusive).
• Prices must be firm for the contract duration. Bidders may either:
• Fix bid prices for various periods (three-tier prices: year 1, 2, and 3), subject to applicable variations; or
• Bid one flat rate for all three years, subject to ROE only.
• If prices are subject to Rate of Exchange (ROE) variations, complete WCBD 3.2 (Non-Firm Prices) and provide particulars. ROE used for conversion is determined 10 days before bid closing (11 August 2026). Maximum imported content claimable is 85%.
• No ROE claims within the first 3 months of the contract; thereafter claims considered monthly, only within 60 days of delivery.
• No price adjustments within the first 3 months; thereafter adjustments considered quarterly for non-firm prices.
• Payment: EFT as far as possible; payment within 30 days from receipt of a valid, correct invoice. Successful bidders must provide banking details for Logis, BAS, Syspro systems.
• No minimum order quantities apply.
• Quantities in the specification are estimated and not guaranteed.
• The Department reserves the right to negotiate price revisions and service delivery.

• Mandatory CSD registration: All bidders must be registered on the Central Supplier Database (CSD) at the time of bid closing. Self-register at www.csd.gov.za.
• Tax compliance: Bidders must be tax compliant. Submit SARS PIN or printed TCS certificate. If tax status cannot be verified or is non-compliant on CSD, bidder gets 7 working days to confirm compliance.
• B-BBEE: Complete WCBD 6.1 (Preference Point Claim Form) and submit a valid B-BBEE certificate issued by a SANAS-accredited verification agency, or a sworn affidavit for EMEs/QSEs confirming annual total revenue and black ownership.
• Mandatory documents to submit: WCBD1 (Invitation to Bid), WCBD 3.1 (Pricing Schedule), WCBD 3.2 (Non-Firm Prices, if applicable), WCBD4 (Declaration of Interests), WCBD5 (National Industrial Participation), WCBD6.1 (Preference Points Claim Form).
• Manufacturer/Supply Agreement: If not the manufacturer, provide written proof from supplier(s)/manufacturer(s) that they have no objection to the bidder offering their products and will continue supply if awarded.
• Manufacturing standards: Provide valid ISO9001 and/or ISO13485 certificates for each manufacturer whose products are offered.
• SAHPRA registration: Provide a valid SAHPRA licence as manufacturer, distributor, or wholesaler of medical devices for all items, where applicable. No proof of application accepted.
• OHS Act Section 37(2) Agreement: Complete and submit the mandatory OHS agreement (Annexure A1). Failure may render the bid non-responsive.
• Persons in the service of the state (or companies/CCs with such directors/members) are not eligible to bid.
• Bidders must confirm CSD registration (YES/NO) in the bid document.
• For consortia/JVs/subcontractors, each party must submit separate TCS certificate and CSD number.

• Only the B-BBEE status reflected on form WCBD 6.1 will apply to evaluation.
• Submit a valid B-BBEE certificate from a SANAS-accredited verification agency, or a sworn affidavit for EMEs/QSEs.
• The bid is subject to the 80:20 preferential procurement points system.

• Mandatory OHS Act Section 37(2) Agreement must be completed and submitted with the bid (Annexure A1).
• Failure to submit a duly completed and signed agreement may render the bid non-responsive.
• This requirement applies to all procurements where on-site work and/or health & safety risks may arise, irrespective of estimated value.

• The Department may award the contract in part or in whole.
• The successful bidder must sign a written Contract Form (WCBD 7.1).
• The Department may negotiate price revisions, increases, and service delivery before or after contract conclusion.
• The bidder may not assign, cede, transfer, sell, or alienate the contract without prior written approval.
• Subcontractors must be identified in WCBD 6.1 and changes require written approval.
• The bidder is exclusively responsible for subcontractor compliance and performance.
• Warranty: Goods must be new, unused, current models, free from defects for 12 months after delivery and acceptance. The bidder must repair or replace defective goods at no cost to the Department.
• Delivery: First order within 21 days; subsequent orders within 48-72 hours ex stock.
• The Department may request clinical evidence of products.
• The bidder must furnish particulars of supplies delivered when requested.
• The bidder must be willing to discuss consignment arrangements for intra-ocular lenses (Items 1 to 8) with the requesting institution.

• The successful bidder must complete and sign Contract Form WCBD 7.1.
• The Department may negotiate price revisions and service delivery.
• The bidder must comply with all Special Conditions of Contract (SCC) which supplement the GCC; SCC prevails over GCC in case of conflict.
• The bidder may not assign or transfer the contract without prior written approval.
• Subcontractors must be pre-identified and approved.
• Warranty of 12 months applies.
• Delivery within 21 days for first order, 48-72 hours thereafter.
• Prices must be firm; ROE variations only as specified.
• Payment within 30 days of valid invoice.

• All bidders must be registered on the Central Supplier Database (CSD) at bid closing.
• Bidders must be tax compliant and submit SARS PIN or TCS certificate.
• Complete all mandatory Western Cape Bid Documents (WCBD1, 3.1, 3.2 if applicable, 4, 5, 6.1).
• Provide manufacturer/supply agreement letters, ISO certificates, and SAHPRA licences.
• Submit OHS Act Section 37(2) Agreement.
• Bidders must provide samples as requested; failure to supply samples invalidates the offer.

Evaluation is in three phases: Phase 1 – compliance with mandatory and administrative requirements; Phase 2 – sample compliance with specifications and clinical acceptability; Phase 3 – application of points for price and B-BBEE status under the 80:20 preferential procurement system.