Awarded Tender: SASSA biometric & iam system support tender
Contract Awarded
This tender has been awarded to WAYMARK INFOTECH for N/A.
AwardedSASSA:06-26-ICT-HO
Award Information
Award Value
N/A
Winning Supplier
WAYMARK INFOTECH
Type: EME
Other Service Activities
The south african social security agency hereby invites proposals for the appointment appointment of a service provider for biometric & iam (biam) system support and maintenance for a period of three (03) years.
The south african social security agency hereby invites proposals for the appointment appointment of a service provider for biometric & iam (biam) system support and maintenance for a period of three (03) years.
What the tender required and what the award supports
Source material and existing AI analysis appear first. Supplier conclusions remain qualified by the evidence Tenders-SA holds.
Summary
SASSA invites bids from experienced service providers for comprehensive on-site support, maintenance, and implementation services for its biometric and identity access management (biam) system over a three-year period. The contract covers the oracle iam platform and custom applications, including new projects for api-first fingerprint integration, smartcard initialisation, and an enterprise-grade ekyc facial biometrics service, with services based at SASSA head office in pretoria.
Document read. The full tender notice and its supporting documents are read end-to-end. Key sections, requirements, dates, and contact details are identified and pulled into a working summary you can act on.
Compliance review. The working summary is checked against South African procurement standards — PFMA, PPPFA, B-BBEE, CIDB, local content, and preferential procurement — so nothing critical is missed before you start your bid response.
DocumentSASSA06-26-ICT-HO.zipReview complete
Description
Source: SASSA06-26-ICT-HO.zip
Award analysis coverage
0 of 1 source documents fully reviewed. Unstated details are identified only after complete source review.
technical scope
11 sourced criteria
financial capacity
6 sourced criteria
pricing
2 sourced criteria
compliance returnables
13 sourced criteria
evaluation
6 sourced criteria
experience
Source analysis requires completion or review
personnel
1 sourced criteria
equipment capacity
Source analysis requires completion or review
delivery contract
Source analysis requires completion or review
equity registrations
4 sourced criteria
What the buyer was looking for
1Inferred operational need
Submit both a physical bid to the SASSA Tender Box in Pretoria and an identical electronic duplicate via the e-Tender Portal by 13 August 2026, 11:00 AM; discrepancies will lead to disqualification.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
An award confirms appointment. It does not prove why a supplier was selected, that every qualification remains current, or that delivery was completed successfully.
Bid-ready summary. The submission guidelines, evaluation criteria, technical, financial, and compliance sections are refined into professional, easy-to-scan prose. This is the final version you can rely on when preparing your bid or briefing your team.
We refine every tender document through these stages so you can brief your team and prepare your bid with confidence. Anything marked as "in progress" will be upgraded automatically — no action required from you.
Document read
Compliance review
Bid-ready summary
SASSA requires a three-year, all-inclusive on-site support and maintenance service for its Biometric & IAM (BIAM) system.
The BIAM system comprises Oracle Identity and Access Management (IAM) integrated with custom applications for biometric enrolment, non-repudiation, smartcard management, and system dashboard.
Key existing technology stack includes Neurotechnology's VeriFinger, VeriLook, and MegaMatcher SDKs for fingerprint and facial biometrics.
The scope includes maintaining current integrations (Oracle E-Business Suite, AD, MS Exchange, Socpen, DHA, PostBank) and implementing new projects: (1) API-first fingerprint biometric integration for SRD, (2) smartcard initialisation solution, (3) enterprise eKYC facial biometric capability.
The service must ensure scalability, security, and interoperability across SASSA's national operations.
Important Dates
Source: SASSA06-26-ICT-HO.zip (TENDER)
Closing date: 13 August 2026.
Closing time: 11:00 AM.
Questions must be submitted within 5 days of the advert date (22 July 2026).
SASSA will respond within 7 days of the advert date.
Question and Answers will be uploaded on SASSA website: https://www.sassa.gov.za.
Technical enquiries: Contact Ms. Mooipone Shabalala via the same email.
Physical address for submission: SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Submission Guidelines
Source: SASSA06-26-ICT-HO.zip (TENDER)
Submit both a physical document and an electronic duplicate via the e-Tender Portal. Content must be identical; discrepancies lead to disqualification.
Physical submission: Deliver to SASSA Tender Box at SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Electronic submission: Via the e-Tender Portal (https://etenders.treasury.gov.za/). No cloud links, email submissions, or externally hosted documents accepted.
Closing date and time: 13 August 2026 at 11:00 AM.
Returnable documents: Complete the official forms provided (SBD1, SBD3.1, SBD4, SBD6.1, Annexures A, B, C). Do not retype.
Ensure all required certificates (B-BBEE, tax compliance) are included.
Joint ventures or consortia must submit separate tax compliance documents for each party.
Evaluation Criteria
Source: SASSA06-26-ICT-HO.zip (TENDER)
Valid tax compliance status (PIN/TCS certificate/CSD number).
B-BBEE certificate or sworn affidavit required for preference points.
No state employees or conflicted parties per SBD4 declarations.
Joint ventures/subcontracting allowed with proper documentation.
Physical and electronic bid submission required (identical content).
All prescribed bid documents (SBD forms, annexures) must be completed.
Demonstrated experience in Oracle IAM, biometric solutions, non-repudiation systems, and deduplication required per Annexure A.
Technical Specifications
Source: SASSA06-26-ICT-HO.zip (TENDER)
Provide comprehensive on-site support and maintenance for the Oracle BIAM system and all custom applications (NRP, Staff Enrolment, Beneficiary Enrolment, System Dashboard, etc.) for three years.
Implement three key projects: (1) Redesign BBE application for API-first fingerprint biometric integration with SRD and other systems, (2) Develop a secure smartcard initialisation and personalisation solution, (3) Design, implement, and support an enterprise-grade eKYC (facial biometrics) capability as a shared service.
Support and maintenance includes: patches, upgrades, performance tuning, backup and recovery, DR testing, 24-hour monitoring, audit assistance, training, and source code management.
Required technical skills: Oracle IAM, Neurotechnology VeriFinger/VeriLook/MegaMatcher SDKs, Angular, Java EE, Oracle 19c, IBM MQ, SmartCard, NGINX, Weblogic, KrakenD API Gateway, HAProxy, Microsoft AD Certificate Authority, JavaCard, BizTalk, DHA integration (IJS, ABIS, HANIS).
Location: 50% on-site at SASSA Head Office in Pretoria, 50% remote. Regional support provided telephonically.
Normal working hours: 08:00 to 17:00 Monday to Friday, with 24x7 support required at no additional cost. Critical problem response time must not exceed 2 hours.
Financial Requirements
Source: SASSA06-26-ICT-HO.zip (TENDER)
Submit firm prices only; no conditional pricing.
Use Annexure C (pricing schedule) to provide a detailed cost breakdown for each service over three years.
Prices must include all applicable taxes (VAT, PAYE, etc.) and delivery costs.
The pricing must cover the full cost of providing all prescribed resources and services; no separate claims allowed.
Note: eKYC implementation invoicing commences only from 1 March 2028 (17th month of contract).
Compliance Requirements
Source: SASSA06-26-ICT-HO.zip (TENDER)
Valid B-BBEE Status Level Verification Certificate or Sworn Affidavit (for EMEs/QSEs) must be submitted to qualify for preference points.
Tax Compliance: Submit a valid Tax Compliance Status (TCS) PIN from SARS or a printed TCS certificate. Central Supplier Database (CSD) number is required if no TCS.
For joint ventures/consortia/subcontractors, each party must submit separate TCS/CSD documents.
Bidders must not be persons in the service of the state.
Foreign suppliers must complete the questionnaire in SBD1; if not liable for RSA taxation, TCS registration is not required.
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
2Inferred operational need
Provide comprehensive on-site support and maintenance for the Oracle BIAM system and all custom applications (NRP, BBE, System Dashboard, etc.) for 36 months, with 50% of services performed at SASSA Head Office in Pretoria.
Threshold: 36 months
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
3Inferred operational need
Implement three key projects: redesign the BBE application for API-first fingerprint biometric integration, develop a secure smartcard initialisation and personalisation solution, and design/implement an enterprise-grade eKYC (facial biometrics) shared service using the KrakenD API Gateway and JEE.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
4Inferred operational need
SASSA requires a three-year, all-inclusive on-site support and maintenance service for its Biometric & IAM (BIAM) system.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
5Inferred operational need
The BIAM system comprises Oracle Identity and Access Management (IAM) integrated with custom applications for biometric enrolment, non-repudiation, smartcard management, and system dashboard.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
8Inferred operational need
Implement three key projects: (1) Redesign BBE application for API-first fingerprint biometric integration with SRD and other systems, (2) Develop a secure smartcard initialisation and personalisation solution, (3) Design, implement, and support an enterprise-grade eKYC (facial biometrics) capability as a shared service.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
9Inferred operational need
Support and maintenance includes: patches, upgrades, performance tuning, backup and recovery, DR testing, 24-hour monitoring, audit assistance, training, and source code management.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
11Mandatory requirement
Normal working hours: 08:00 to 17:00 Monday to Friday, with 24x7 support required at no additional cost. Critical problem response time must not exceed 2 hours.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
18Inferred operational need
Complete and submit all prescribed forms (SBD1, SBD3.1, SBD4, SBD6.1) and annexures (A: Experience, B: Resources, C: Pricing) with firm prices valid for 90 days, including all taxes and costs.
Threshold: 90 days
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
19Mandatory requirement
Note that eKYC implementation invoicing may only commence from 1 March 2028 (17th month of the contract), and all pricing must include the full cost of prescribed resources with no separate claims.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
20Inferred operational need
Demonstrate required technical expertise in Oracle IAM, Neurotechnology SDKs (VeriFinger, VeriLook, MegaMatcher), Angular, Java EE, Oracle 19c, IBM MQ, SmartCard/JavaCard, NGINX, Weblogic, KrakenD, HAProxy, MS AD Certificate Authority, and DHA integrations (BizTalk/IJS, ABIS, HANIS).
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
21Inferred operational need
REFER TO THE TOR
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Source: Eligibility criteria · eligibility
Known supplier evidence
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
22Mandatory requirement
Submit both a physical document and an electronic duplicate via the e-Tender Portal. Content must be identical; discrepancies lead to disqualification.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
23Inferred operational need
Physical submission: Deliver to SASSA Tender Box at SASSA Head Office, Ground Floor, 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
24Inferred operational need
Electronic submission: Via the e-Tender Portal (https://etenders.treasury.gov.za/). No cloud links, email submissions, or externally hosted documents accepted.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
29Mandatory requirement
Tax Compliance: Submit a valid Tax Compliance Status (TCS) PIN from SARS or a printed TCS certificate. Central Supplier Database (CSD) number is required if no TCS.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
39Inferred operational need
Provide comprehensive on-site support and maintenance for the Oracle BIAM system and all custom applications (NRP, Staff Enrolment, Beneficiary Enrolment, System Dashboard, etc.) for three years.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.
Tenders-SA records other appointments with overlapping scope terms for WAYMARK INFOTECH.
Qualified inference
Supported inference
The recorded history supports exposure to related scope, but does not establish the bid evidence submitted or current delivery capacity.
Related historical records suggest exposure; they do not prove bid contents, current capacity, or delivery.
40Mandatory requirement
Submit a valid B-BBEE certificate or sworn affidavit and tax compliance documentation (TCS PIN or CSD number); joint ventures must provide separate compliance documents for each party.
Why it matters: The source identifies this as a mandatory or eligibility condition for a compliant bid.
No source document identifier is stored for this item.
Source: AI key requirements · requirements
Known supplier evidence
The linked award records WAYMARK INFOTECH as appointed for this tender.
Qualified inference
Inference only
The successful bid likely addressed this expectation, but the submitted evidence and evaluation reason are unavailable.
The linked award confirms appointment only, not the submitted qualification or reason for selection.
41Inferred operational need
Ensure all required certificates (B-BBEE, tax compliance) are included.
Why it matters: This is a qualified operational interpretation of the stored scope, not a stated mandatory or scored criterion.
Inferred from stored analysis; verify against the source document. No source document identifier is stored for this item.