Customer satisfaction survey service provider – city of johannesburg (fy 2025/26)

Name: MPHO NEMAVUNDE

Department: GSPCR

Email: [email protected]

Phone: null

Address: null

• Bids must be placed in a sealed envelope and delivered to the Tender Box at Sappi Building, 48 Ameshoff Street, Braamfontein, Johannesburg 2001.
• Submissions must be received on or before 16 February 2026, 10:30 AM (Telkom time). Late bids will be rejected.
• All documents must be completed in black ink; where a field does not apply mark “N/A”.
• Required returnable documents include the completed Form of Bid (MBD 3), Preference Points Claim Form (MBD 6.1), Tax Compliance documents (PIN/CSD/TCC), B‑BBEE verification, and the written contract form (MBD 7).
• A non‑compulsory briefing session is scheduled for 09 February 2026, 10:00 AM at the 2nd Floor West Wing, Sappi Building. Attendance is recommended.
• Errors must be crossed out and initialed; no correction fluid is allowed.
• Failure to provide genuine, certified copies of requested documents may lead to disqualification.

• Scope: Conduct the Customer Satisfaction Survey for the City of Johannesburg for the financial year 2025/26.
• Contract period: six (6) months.
• Deliverables: Survey design, data collection, analysis, reporting and presentation of findings.
• Service level: Completion of the survey within the contract period and submission of final report as per the terms of reference (refer to Section 4.1 of the bid specifications).
• Required capacity: Ability to undertake a municipality‑wide survey, including data handling and analysis, and to provide qualified personnel.
• Standards: Must comply with any municipal specifications referenced in the Terms of Reference (not detailed in the excerpt).

• Pricing must be submitted on the firm price schedules (MBD 3.1 for purchases, MBD 3.3 for professional services).
• Successful bidder must furnish a performance security within 30 days of award, in the form of a bank guarantee, irrevocable letter of credit, or cashier’s/certified cheque, as specified in the Special Conditions of Contract.
• Payment terms will be as per the contract and GCC; no advance fees are mentioned.
• Bidders must disclose trade references, annual financial statements and other financial capacity information as part of the verification process.

• Tax compliance: Provide SARS Tax Compliance Status PIN or CSD number; submit Tax Clearance Certificate (TCC) where applicable.
• B‑BBEE: Submit verification certificate or sworn affidavit indicating B‑BBEE level.
• Registration: Provide CSD registration number, CIDB number (if applicable), and company registration details.
• No persons in the service of the state may bid (MFMA).
• Suppliers must not be listed as tender defaulters and must have no municipal arrears over three months.
• Foreign suppliers must complete the pre‑award questionnaire and provide the required tax documentation.