Request for bid: co-sourced call centre services for the property practitioners regulatory authority (ppra)

Bid/Administrative Enquiries: Mr. Vusani Tshivule ([email protected], 011 731 5711). Technical Enquiries: [email protected].

Submit bids in a separate sealed envelope clearly marked with the bidder's name, address, bid number (PPRA 26/27), and closing date. Deposit into the bid box at the Property Practitioners Regulatory Authority, Block B, 63 Wierda Road, East Sandton. Bids must be paginated and numbered. Late submissions, or those sent via fax or email, will not be accepted. All SBD forms (1, 3.3, 4, 6.1) must be completed, signed, and returned.

The bid will be evaluated based on functionality, price, and preference points. Bidders must submit a pricing schedule (SBD 3.3) and a preferential points claim form (SBD 6.1). The PPRA reserves the right to negotiate with preferred bidders and may award the contract to a bidder who is not the lowest-priced or highest-scoring candidate based on functional acceptability.

Provision of a co-sourced call centre solution for 3 years, located at PPRA premises in Sandton. Requirements include: 15 agents, 1 team leader, 1 quality assurer, 17 laptops, and 17 headphones. Must support 4 languages (English, Zulu, Afrikaans, Sotho). Must include IVR, ACD, email correspondence, and outbound survey capabilities. Contractor must provide a transition-in plan and a disaster recovery model capable of remote operations within 48 hours. Hardware must meet specified Intel Core i5/AMD Ryzen 5, 8GB/16GB RAM, and 512GB SSD standards.

Pricing must be inclusive of VAT. Total bid price must be provided on SBD 1 and SBD 3.3. Payment will be made within 30 days of invoice submission. All training costs are the responsibility of the contractor unless otherwise authorized in writing by the PPRA.

Mandatory registration on the Central Supplier Database (CSD). Must provide a valid SARS Tax Compliance Status (TCS) PIN. Must submit completed and signed SBD 1, SBD 4 (Bidders Disclosure), and SBD 6.1 (Preferential Points). Failure to provide mandatory documentation will result in disqualification.